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IBM Netfinity 5100 User Reference Manual

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SC19-K080-70

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  • Page 1 ® ® Netfinity 5100 User’s Reference SC19-K080-70...
  • Page 3 ® ® Netfinity 5100 User’s Reference SC19-K080-70...
  • Page 4 © COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION, 2000. All rights reserved. Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Browsing the Netfinity Manager Lotus Notes What your IBM Netfinity 5100 offers ....4 database ........44 Reliability, availability, and serviceability features .
  • Page 6 SCSI cabling requirements ....112 IBM Statement of Limited Warranty for United States, Setting SCSI IDs ......112 Puerto Rico, and Canada (Part 1 - General Terms) 181 SCSI connector pin-number assignments .
  • Page 7 Australia and New Zealand Class A statement . . . 193 Japanese Voluntary Control Council for Interference United Kingdom telecommunications safety (VCCI) statement......194 requirement .
  • Page 8 IBM Netfinity 5100 User’s Reference...

  • Page 9: Safety

    Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information. Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen. Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące Bezpieczeństwa. Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni sulla sicurezza. © Copyright IBM Corp. 2000...
  • Page 10 Preden namestite ta izdelek, preberite knjižico Varnostne informacije. Antes de instalar este producto, lea la Información de Seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Installálás el tt olvassa el a Biztonsági el írások kézikönyvét ! viii IBM® Netfinity® 5100 User’s Reference...
  • Page 11 Statement 1 Danger Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 12 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 13 Statement 4 ≥ 18 kg (37 lbs) ≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 14 IBM® Netfinity® 5100 User’s Reference...

  • Page 15: Chapter 1.Introducing The Ibm Netfinity

    Your IBM Netfinity 5100 server comes with a three-year limited warranty and 90-Day IBM Start Up Support. If you have access to the World Wide Web, you can obtain up- to-date information about your Netfinity 5100 model and other IBM server products at the following World Wide Web address: http://www.ibm.com/pc/us/netfinity/...
  • Page 16 Introducing the Netfinity 5100 Microprocessor: Video: Environment: • Intel® Pentium® III • S3 video controller (integrated • Air temperature: microprocessor with on system board) — Server on: 10 ° to 35 ° C MMX™ technology and (50.0 ° to 95.0 ° F).

  • Page 17: Notices Used In This Book

    Danger: These notices indicate situations that can be potentially lethal or extremely hazardous to you. A danger notice is placed just before descriptions of potentially lethal or extremely hazardous procedure steps or situations. Chapter 1. Introducing the IBM Netfinity 5100...

  • Page 18: What Your Ibm Netfinity 5100 Offers

    Introducing the Netfinity 5100 What your IBM Netfinity 5100 offers The unique design of your server takes advantage of advancements in symmetric multiprocessing (SMP), data storage, and memory management. Your server combines: • Impressive performance using an innovative approach to SMP Your server supports up to two Pentium III microprocessors.

  • Page 19: Reliability, Availability, And Serviceability Features

    Diagnostic LEDs on the system board • Customer support center 24 hours per day 7 days a week 1.Service availability will vary by country. Response time will vary depending on the number and nature of incoming calls. Chapter 1. Introducing the IBM Netfinity 5100...

  • Page 20: Server Controls And Indicators

    Power control button shield: You can install this circular disk over the power control button to prevent accidental manual power-off. This disk is provided with your server. Reset button: Press this button to reset the server and run the power-on self-test (POST). IBM® Netfinity® 5100 User’s Reference...

  • Page 21: Starting The Server

    After you plug the power cord of your server into the power supply and an electrical outlet, the server can start in several ways: • You can press the Power control button on the front of the server to start the server. Chapter 1. Introducing the IBM Netfinity 5100...
  • Page 22 You can disconnect the server power cords from the electrical outlets to shut off all power to the server. Note: Wait about 15 seconds after disconnecting the power cords for your system to stop running. Watch for the Power-on light on the operator information panel to stop blinking. IBM® Netfinity® 5100 User’s Reference...

  • Page 23: Operator Information Panel

    Ethernet link status light: This green LED lights when there is an active connection on the Ethernet port. Ethernet transmit/receive activity light: This green LED lights when there is transmit or receive activity to or from the server. Chapter 1. Introducing the IBM Netfinity 5100...
  • Page 24 Operator information panel IBM® Netfinity® 5100 User’s Reference...

  • Page 25: Chapter 2.Arranging Your Workspace

    Your server and monitor produce heat. Your server has one or more fans that pull in fresh air and force out hot air. The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. © Copyright IBM Corp. 20000...

  • Page 26: Electrical Outlets And Cable Lengths

    Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally. For more information about power cords, refer to the power cord information in this on-line publication. IBM® Netfinity® 5100 User’s Reference...

  • Page 27: Chapter 3.Configuring Your Server

    ServerGuide CDs The ServerGuide CDs include software setup and installation tools specifically designed for IBM Netfinity servers. You can use these CDs during the initial installation of your server to configure the server hardware and simplify your network operating system installation. The ServerGuide CDs also contain a collection of application programs, which you can install after your server is up and running.

  • Page 28: Choices Available From The Configuration/Setup Main

    From the Configuration/Setup Utility main menu, you can select settings that you want to change. The Configuration/Setup Utility main menu is similar to the following: IBM Netfinity Setup - © IBM Corporation 1998 Configuration/Setup Utility • System Summary •...
  • Page 29 Using the Configuration/Setup Utility program — System Card Data Select this choice to view vital product data (VPD) for some server components. • Devices and I/O Ports Select this choice to view or change the assignments for devices and input/output ports. This choice appears only on the full Configuration/Setup Utility main menu.
  • Page 30 — Core Chipset Control Select this choice to modify settings that control features of the core chip set on the system board. Attention: Do not make changes here unless directed to do so by an IBM authorized service representative. — Cache Control Select this choice to enable or disable the microprocessor cache.

  • Page 31: Using Passwords

    Using the Configuration/Setup Utility program – If the on-board SCSI controller is disabled and no other controller and mass storage device are installed, operating system startup cannot occur. – If the video controller is disabled and no video adapter is installed, the server will have no video capability.
  • Page 32 On, then back to Off. This clears the power-on password. 4. Install the server cover (see “Installing the cover” on page 101) and connect all external cables and power cords. 5. Restart the server. IBM® Netfinity® 5100 User’s Reference...

  • Page 33: Administrator Password

    Using the SCSISelect utility program If you want the server to ask for a password when you turn it on, you can Note: start the Configuration/Setup Utility program and set the power-on password. Administrator password Select this choice to set an administrator password. The administrator password provides access to all choices on the Configuration Setup Utility main menu.

  • Page 34: Starting The Scsiselect Utility Program

    The transfer rate for Fast SCSI devices is 20.0 — Advanced Configuration Options Select this choice to view or change the settings for advanced configuration options. These options include enabling support for large hard disk drives and support for drives with UltraSCSI speeds. IBM® Netfinity® 5100 User’s Reference...
  • Page 35 Using the SCSISelect utility program • SCSI Disk Utilities Select this choice to view the SCSI IDs that are assigned to each device or to format a SCSI device. To use the utility program, select a drive from the list. Read the screens carefully before making a selection.
  • Page 36 Using the SCSISelect utility program IBM® Netfinity® 5100 User’s Reference...

  • Page 37: Chapter 4.Using The Serverguide Cds

    U s i n g t h e S e r v e r The ServerGuide CDs include easy-to-use server software setup and installation tools, specifically designed for IBM Netfinity servers. The ServerGuide Netfinity Setup and Installation program detects the server model and hardware options installed and uses the information during setup to configure hardware.

  • Page 38: Features At A Glance

    • Search function helps locate run server-specific utility service is available; visit: diskettes by title or www.ibm.com/pc/techconnect programs after setup. keywords. • Detects installed hardware options and provides updated device drivers for most adapters and devices. Netfinity 5100 User’s Reference...

  • Page 39: Setup And Configuration Overview

    NOS. See the documentation that comes with the adapter. 2. Diagnostics for your server are either in Read-Only Memory (ROM), or on a separate diagnostics CD that comes with your server. Looking for a list of compatible adapters? Visit the IBM ServerProven Web site at: http://www.pc.ibm.com/compat System Partition S y s t e m P a r t i t i o n ServerGuide creates a system partition on the default drive.

  • Page 40: Network Operating System (Nos) Installation Overview

    ServerGuide to install your NOS, do the following: Download the latest NOS installation instructions and device drivers from the World Wide Web at: http://www.pc.ibm.com/support 1. Select Servers. 2. From the Family field, select your server model. Netfinity 5100 User’s Reference...

  • Page 41: Additional Programs Included With Serverguide

    Network operating system (NOS) installation 3. To download NOS installation instructions, click Software information. The information appears on the window. Additional programs included with ServerGuide As a convenience, ServerGuide comes with additional software to assist you with the server installation. NOS updates ServerGuide includes selected NOS updates that are provided by NOS software developers.
  • Page 42 Be sure you have the Adobe reader installed (available from the publications TechConnect CD). from TechConnect CD, or text is unreadable. Diskette Factory Action Get "time out" or Be sure you have access to the Internet through FTP directly. "Unknown host" errors Netfinity 5100 User’s Reference...

  • Page 43: Chapter 5.Using The Netfinity Manager Programs

    Manager for Web, you can access your Netfinity Manager systems from anywhere in the world. Managing your IBM Netfinity server with Netfinity Manager The copy of Netfinity Manager that is included with ServerGuide entitles you to one Netfinity Manager installation. You are also entitled to additional installations of Client Services for Netfinity Manager.

  • Page 44: Netfinity Manager Documentation

    • A LAN adapter card and one or more of the following communications protocols: — IBM TCP/IP for OS/2 version 1.2 or later (required for Netfinity Manager with Web Enhancement) — NetBIOS Note: The Netfinity Manager NetBIOS requirements are three names, two sessions, and nine network control blocks (NCBs).

  • Page 45: Netfinity Manager For Windows 95 And Windows 98

    Netfinity Manager Netfinity Manager for Windows 95 and Windows 98 system requirements The minimum system requirements for Netfinity Manager for Windows 95 are: • Microsoft Windows 95 or later • Approximately 17 MB–20 MB of hard disk space (space required depends on system configuration) •...

  • Page 46: Starting The Netfinity Manager Installation Program

    Type SCOS2 and then press Enter. The ServerGuide Netfinity Applications windows opens. c. Select IBM Netfinity Manager from the Available Applications selection list. To install Client Services for Netfinity Manager, select Client Note: Services for Netfinity Manager from the Available Applications list and then refer to the Client Services for Netfinity Manager User’s Guide for additional installation instructions.
  • Page 47 CD-ROM drive in the Command Line field and then click OK. The ServerGuide Netfinity Applications windows opens. d. Select IBM Netfinity Manager from the Available Applications selection list. Note: To install Client Services for Netfinity Manager, select Client...
  • Page 48 Click Advanced System Management Support to install the Advanced System Management service on this system. Use this service to monitor and manage IBM Advanced System Management processors and adapters. Important: If you install Advanced System Management support an enhanced version of the Serial Connection Control service, named Dynamic Connection Manager, will be installed instead of Serial Connection Control.
  • Page 49 Netfinity Manager • File Transfer • Power On Error Detect • Predictive Failure Analysis® (requires PFA-enabled hard disk drive) • Process Manager • RAID Manager (requires RAID adapter) • Remote Session • Remote System Manager • Remote Workstation Control • Screen View •...
  • Page 50 This name can be up to 32 characters long, and must be unique to the system. If this name is not unique, it can prevent remote Netfinity Manager users from using the Serial Connection Control service to access the system. c. Enable the Network Driver. IBM® Netfinity® 5100 User’s Reference...
  • Page 51 8.24.67.32) to communicate with remote systems and will not attempt to resolve the numeric address into an alphanumeric, Domain Name Server (DNS) address (for example, your.system.ibm.com). Select this option if you are using Netfinity Manager is a WINS networking environment or if you are using TCP/IP in an environment that does not have a Domain Name Server.

  • Page 52: Netfinity Manager Database Support

    Netfinity Manager, data can be exported from these Netfinity Manager services: • Alert Manager • Software Inventory • System Information Tool • System Profile • System Monitor Information on how to install and configure support for database export follows. IBM® Netfinity® 5100 User’s Reference...

  • Page 53: Db2 Database Support

    Netfinity Manager • If support for DB2 database export is being installed, see “DB2 database support”. • If support for Lotus Notes database export is being installed, see “Lotus Notes database support” on page 43. • If support for ODBC database export is being installed, see “ODBC database support”...

  • Page 54: Activating The Database

    1. Start a DB2 command window. Notes: a. If it is not already running, start the DB2 database manager. b. If you are not connected to the DB2 Netfinity database, connect to the database now. 2. Type the following command: IBM® Netfinity® 5100 User’s Reference...
  • Page 55 Netfinity Manager DB2 GRANT ON TABLE privilegecode tablename userid where • privilegecode is one of the following privilege codes: — ALL — ALL PRIVILEGES Note: Grants all the appropriate privileges, except CONTROL, on the database. — ALTER — CONTROL — DELETE —...

  • Page 56: Deleting The Database

    3. Make the CD-ROM drive the active drive. Type E: and press Enter. 4. Type the following command at the OS/2 prompt: NETFINDB DELETE /DBNAME= databasename where databasename is the name of the database as specified during NETFINDB execution. 5. Press Enter. IBM® Netfinity® 5100 User’s Reference...

  • Page 57: Lotus Notes Database Support

    Netfinity Manager To configure Netfinity Manager to discontinue export data through ODBC for use on DB2, refer to “ODBC database support” on page 44. Lotus Notes database support To enable the Netfinity Manager to export system data to a Lotus Notes database, the following must be done: 1.

  • Page 58: Browsing The Netfinity Manager Lotus Notes

    Netfinity Manager supports exporting data via ODBC for use on SQL or DB2 database systems. Note: ODBC database export is available only on systems that are running Netfinity Manager. System requirements The minimum requirements for Netfinity Manager ODBC database export are: • Windows NT IBM® Netfinity® 5100 User’s Reference...

  • Page 59: Odbc Database Configuration

    OS/2 — Microsoft SQL Server (using the Visigenic driver provided with Microsoft SQL Server) — IBM DB2 For detailed information about supported ODBC platforms, see Table 3 on page Note: The ODBC database name must not be longer than 8 characters.

  • Page 60: Creating The Netfinity Manager Tables

    Manager folder or Netfinity Manager program group. Double-click this icon to open the Netfinity Manager Database Administration window. 2. Select a DBMS. Click in the Select DBMS listing the name of the DBMS which Netfinity Manager will be using to export data. IBM® Netfinity® 5100 User’s Reference...

  • Page 61: Supported And Certified Databases

    Netfinity Manager 3. To create the Netfinity Manager table groups within the database, click Create and then click OK to open the Database Server window. The following table actions are also available: • Delete To remove the Netfinity Manager table groups from the database, click Delete and then click OK to open the Database Server window.

  • Page 62: Starting Netfinity Manager

    Windows 95 Windows Windows OS/2 Warp OS/2 Warp NT 3.51 NT 4.0 Connect IBM DB2 Version 2.1.2 IBM DB2 Universal Database ODBC - IBM DB2 Version Yes, DB2 Yes, DB2 Yes, DB2 Yes, DB2 Yes, DB2 2.1.2 Driver Driver Driver...

  • Page 63: Netfinity Manager Service Manager

    Netfinity Manager Notes: a. In your Netfinity Manager folder or program group is a document titled Read Me First, which contains information about Netfinity Manager that might not be covered in your documentation. b. The Netfinity Manager folder also contains the Network Driver Configuration object, which you can use to reconfigure your network protocols and system keywords, and the Netfinity Manager Database Tables object, which contains a handy online reference for all of the data tables in the...

  • Page 64: Netfinity Manager Service Descriptions

    4.0 or later) Brief descriptions of each of the Netfinity Manager services follow. Complete instructions on how to use each of these services can be found in the service-specific chapters of the Netfinity Manager User’s Guide. IBM® Netfinity® 5100 User’s Reference...

  • Page 65: Advanced System Management

    Advanced System Management The Advanced System Management service provides extensive functionality available for your IBM PC Server Advanced System Management Adapter, Netfinity Advanced System Management PCI Adapter, or Netfinity Advanced System Management Processor. With the Advanced System Management service, you can configure system management events (such as POST, loader, and operating system time-outs or critical temperature, voltage, and tamper alerts).

  • Page 66: Dmi Browser

    (or remove) logical drives, perform data integrity tests, and many other RAID system tasks. This service is available for stand-alone use and network use by any system that has a supported RAID adapter. IBM® Netfinity® 5100 User’s Reference...

  • Page 67: Remote Session

    Netfinity Manager Remote Session Use Remote Session to establish a fully active command session with any remote Netfinity Manager system. Remote System Manager Use Remote System Manager to access and manage any Netfinity Manager service on any Netfinity Manager system in the network. The Netfinity Manager system on the network is organized into easy-to-manage logical groups that can be updated automatically using the auto-discovery feature.

  • Page 68: Software Inventory

    System Information Tool gathers information about almost any computer; however, the most detail is provided when this service is used with IBM computers. This service is available for both stand-alone and network use.

  • Page 69: Web Manager Configuration

    Netfinity Manager discovered, use Update Connector Manager to apply updates to your systems remotely. Updates can be applied to individual systems, or you can apply multiple updates to multiple systems, all from Netfinity Manager. You can also use Update Connector Manager to remove previously applied updates. Update Connector Manager also includes a scheduler that you can use to discover, apply, or remove updates automatically and periodically.

  • Page 70: Installation Options

    If the system has a CID-enabled (CID stands for customization, installation, and distribution) software distribution manager utility (such as LAN CID, included with IBM Network Transport Services/2), Netfinity Manager can be installed on systems within the network by using the Netfinity Manager installation program command line parameters and response file.
  • Page 71 Netfinity Manager For example, when creating a source directory to distribute Netfinity Manager Services for OS/2, copy all of the files from the OS2/SERVICES directory into the created directory. To create a source directory for a Netfinity Manager installation: 1. Create a new directory on your system. This new directory will serve as a source directory for the program files.

  • Page 72: Customized Installation

    The second line is a list of the options in the third section that will be installed when this choice is selected for installation. For example: ;IBM SysMgt Install Script, Version 2 (Do not remove this comment line) Netfinity Manager Installation [Manager 16900] Advanced System Management Support [ServProc 450]...
  • Page 73 Netfinity Manager option file option file install command install command Option Name An identifying comment by the installation program. All options must have a different Option Name. This is used only for identification. Dll-entrypoint Used to determine whether an option is valid for a given target machine. In most cases, it should be the reserved string "NULL."...
  • Page 74 Netfinity Manager IBM® Netfinity® 5100 User’s Reference...

  • Page 75: Chapter 6.Installing Options

    Major components of the Netfinity 5100 server The orange color on components and labels in your server identifies hot-swap components. This means that you can install or remove the component while the system is running, provided that your system is configured to support this function.
  • Page 76 The following illustration shows the locations of major components in your server. The illustrations in this document might differ slightly from your hardware. Note: Microprocessor Terminator card Memory module Power supply Adapter retention bracket Adapter support bracket Fan (blower) IBM® Netfinity® 5100 User’s Reference...

  • Page 77: System Board

    System board System board S y s t e m b o a r d The illustrations in the following sections show the components on the system board. System board options connectors The following illustration identifies system-board connectors for user-installable options.

  • Page 78: System Board Internal Cable Connectors

    Power-signal (J51) DASD (SCSI) system management (J5) Power-system management and signal (J12) Advanced System IDE (J31) Fan 2 (J60) Fan 1 (unused) (J59) Management RS-485 (J40) Diskette (J26) On-Off/Reset Operator information panel (J38) panel (J50) IBM® Netfinity® 5100 User’s Reference...

  • Page 79: System Board External Port Connectors

    System board System board external port connectors The following illustration identifies system-board connectors for external devices. Note: The illustrations in this document might differ slightly from your hardware. Video/Advanced System Management Processor port (J13) USB ports (J11) Keyboard/mouse port (J6) Ethernet port (J9) Parallel port (J22) Serial ports (J3)

  • Page 80: System Board Switches And Jumpers

    The switch block contains microswitches 1-8. As pictured in this illustration, switch 8 is at the top of the switch block and switch 1 is at the bottom. The Off position for each switch is the side nearer the diagnostics panel. IBM® Netfinity® 5100 User’s Reference...
  • Page 81 System board The following table describes the function for each switch. Switch Switch number description Bypass power-on password. The default setting is Off. When toggled to the On position and back to Off , clears the power-on password, if one is set. Reserved.

  • Page 82: System Board Led Locations

    Non-maskable-interrupt occurred. TEMP System temperature exceeded maximum rating. A fan failed or is operating slowly. MEM Memory failure. One or more memory DIMMS have failed. Microprocessor failure. One or both microprocessors have failed. IBM® Netfinity® 5100 User’s Reference...

  • Page 83: Before You Begin

    • Have a small, flat-blade screwdriver available. • For a list of supported options for your server, refer to http://www.ibm.com/pc/us/compat on the World Wide Web. System reliability considerations To help ensure proper cooling and system reliability, make sure: • Each of the drive bays has either a drive or a filler panel installed.

  • Page 84: Working Inside A Server With Power On

    When you handle Electrostatic Discharge-Sensitive devices (ESD), take precautions to avoid damage from static electricity. For details on handling these devices, refer to the following Web site and use a search term of ESD: http://www.ibm.com/ Safety information Before installing this product, read the Safety Information book.
  • Page 85 Before you begin Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information. Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen. Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące Bezpieczeństwa. Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni sulla sicurezza.
  • Page 86 Preden namestite ta izdelek, preberite knjižico Varnostne informacije. Antes de instalar este producto, lea la Información de Seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Installálás el tt olvassa el a Biztonsági el írások kézikönyvét ! IBM® Netfinity® 5100 User’s Reference...
  • Page 87 Before you begin Statement 1 Danger Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. •...
  • Page 88 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 89 Before you begin Statement 4 ≥ 18 kg (37 lbs) ≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.

  • Page 90: Removing The Cover, Door, And Bezel

    Attention: For proper cooling and airflow, replace the cover before turning on the server. Operating the server for extended periods of time (over 30 minutes) with the cover removed might damage server components. IBM® Netfinity® 5100 User’s Reference...

  • Page 91: Removing The Cover (Rack Model)

    Removing the cover (rack model) Removing the cover (rack model) r ( r a c k m o d e l ) R e m o v i n g t h e c o v e Notes: 1. To remove or install a hot-swap hard disk drive or hot-swap power supply, it is not necessary to remove the cover.

  • Page 92: Removing The Server Door And Bezel (Tower Model)

    1. Move the blue bezel-release lever, following the curve of the lever opening. 2. Lift the bezel tabs out of the slots and pull the bezel away from the server front. Store the bezel in a safe place. IBM® Netfinity® 5100 User’s Reference...

  • Page 93: Removing The Bezel (Rack Model)

    Removing the bezel Removing the bezel (rack model) R e m o v i n g t h e b e z e Note: The illustrations in this document might differ slightly from your hardware. Bezel-release lever Bezel To remove the bezel: 1.

  • Page 94: Adapter Considerations

    PCI slots 1 and 2 are on PCI bus A and PCI slots 3, 4, and 5 are on PCI bus B. PCI bus A is often referred to as bus 0; PCI bus B is often referred to as Note: bus 1. IBM® Netfinity® 5100 User’s Reference...

  • Page 95: Installing An Adapter

    For details on handling these devices, refer to the following Web site and use a search term of ESD: http://www.ibm.com/ 1. Review the safety precautions listed in Statement 1 and Statement 5 in “Safety information”...
  • Page 96 10. Connect any needed cables to the adapter. Attention: Route cables so that they do not block the flow of air from the fans. IBM® Netfinity® 5100 User’s Reference...

  • Page 97: Installing Internal Drives

    Tape, including DLT Internal drive bays Internal drives are installed in bays. The bays of the Netfinity 5100 are in the front of the server, as shown in the following illustrations. Attention: If you are going to install additional drives in the non-hot-swap bays, you must install the power supply backplane option and additional power supplies.
  • Page 98 Non-hot-swap bay A Non-hot-swap bay B Non-hot-swap bay C Non-hot-swap bay D SCSI ID 0 SCSI ID 5 Hard disk SCSI ID 1 SCSI ID 4 activity light SCSI ID 3 Hard disk status light IBM® Netfinity® 5100 User’s Reference...

  • Page 99: Hot-Swap Drives

    Your server comes with a preinstalled 3.5-inch, 1.44 MB diskette drive in bay D and a preinstalled IDE CD-ROM drive in bay C. • The Netfinity 5100 server supports only one diskette drive. • The diskette drive uses 1 MB and 2 MB diskettes. For optimum use, format 1 MB diskettes to 720 KB and format 2 MB diskettes to 1.44 MB.

  • Page 100: Installing A Hot-Swap Drive

    Align the rails on the drive assembly with the guide rails in the drive bay. c. Gently push the drive assembly into the bay until the drive connects to the backplane. d. Push the tray handle toward the closed position until it locks the drive in place. IBM® Netfinity® 5100 User’s Reference...

  • Page 101: Replacing A Drive In A Hot-Swap Bay

    Installing hot-swap drives 3. If you installed a half-high hard disk drive, install a slim filler in the gap above the drive: a. Locate the slim filler that is designed for use with these half-high drives. It is stored on the empty tray of the filler panel that you removed earlier in this procedure.
  • Page 102 If you have a RAID adapter installed: — When the green light flashes slowly (one flash per second), the drive is being rebuilt. — When the green light flashes rapidly (three flashes per second), the controller is identifying the drive. IBM® Netfinity® 5100 User’s Reference...

  • Page 103: Installing A Non-Hot-Swap Drive

    Installing non-hot-swap drives 7. If your server is a tower model, close and lock the server door. Installing a non-hot-swap drive t - s w a p d r i v e s I n s t a l l i n g n o n - h o Notes: 1.
  • Page 104 Plug a connector on the IDE cable into the back of the drive. • Make sure the other end of the IDE cable is plugged into the IDE connector on the system board. • Go to step 12 on page 91. IBM® Netfinity® 5100 User’s Reference...
  • Page 105 Installing non-hot-swap drives 11. If the drive is a SCSI device: a. Make sure the drive is not a hard disk drive. b. Obtain a 16-bit SCSI cable to connect the device to the connector for SCSI channel B on the system board, or to an optional SCSI adapter. A suitable cable usually comes with your SCSI device.

  • Page 106: Installing Memory Modules

    1. Install additional DIMMs in the order specified in the documentation that comes with your option. (See the following illustration for memory connector locations.) 2. Your Netfinity 5100 server supports 128MB, 256MB, 512MB, and 1GB DIMMs. Your server supports a minimum of 128MB and a maximum of 4GB of system memory.

  • Page 107: Installing A Microprocessor

    (BIOS). The latest level of BIOS for your server is available through the World Wide Web and the IBM Bulletin Board System (BBS). Refer to “Service support” on page 169 for the appropriate World Wide Web addresses and bulletin-board telephone numbers.
  • Page 108 Center the VRM over the VRM connector. Make sure that the VRM is oriented and aligned correctly. b. Press the VRM into the connector. Note: If you remove the microprocessor later, remember to install the terminator card in the appropriate microprocessor connector and to remove the VRM. IBM® Netfinity® 5100 User’s Reference...

  • Page 109: Installing Or Removing A Power Supply

    Installing or removing a power supply 6. If you have other options to install or remove, do so now; otherwise, go to “Installing the cover” on page 101. Installing or removing a power supply s u p p l y e m o v i n g a p o w e r I n s t a l l i n g o r r Your server comes with one power supply, installed in bay 3.

  • Page 110: Adding A Power Supply

    Notes: 1. You do not need to turn off the power to the server to install hot-swap power supplies. 2. The illustrations in this document might differ slightly from your hardware. IBM® Netfinity® 5100 User’s Reference...

  • Page 111: Removing A Power Supply

    Removing a power supply Filler panel Power supply Power supply backplane option Power supply handle (in open position) Cable-restraint bracket To install a hot-swap power supply: 1. Remove the filler panel from the empty power supply bay by inserting your finger into the depression on the filler panel and pulling it away from the server.
  • Page 112 The illustrations in this document might differ slightly from your hardware. Diagnostics panel 2. Unplug the power cord from the power supply. Attention: Be careful when you remove the power supply; the power supply might be too hot to handle comfortably. IBM® Netfinity® 5100 User’s Reference...
  • Page 113 Removing a power supply Statement 12 CAUTION: The following label indicates a hot surface nearby. 3. Remove the defective power supply. 4. Install a replacement power supply. 5. Plug the power cord for the power supply into the power cord connector. 6.

  • Page 114: Replacing A Fan Assembly

    8. Verify that the FAN LED on the diagnostic panel is not lit. If the FAN LED is lit, reseat the fan. 9. If you have other options to install or remove, do so now; otherwise, go to“Installing the cover” on page 101. IBM® Netfinity® 5100 User’s Reference...

  • Page 115: Installing The Cover

    Installing the cover Installing the cover o v e r I n s t a l l i n g t h e c If you have a tower model, continue with “Installing the cover (tower)”. If you have a rack model, go to “Installing the cover (rack)”...

  • Page 116: Installing The Bezel And Front Door

    Then, release the flange. 3. Close and lock the server door. Attention: Be sure to maintain a clearance of at least 127mm (5inches) on the front and rear of the server to allow for air circulation. IBM® Netfinity® 5100 User’s Reference...

  • Page 117: Installing The Cover (Rack)

    Installing the cover Installing the cover (rack) Note: The illustrations in this document might differ slightly from your hardware. Flange Top cover Flange Side latches To install the server top cover: 1. Align the top cover with the top of the server, about 25mm (1inch) from the front of the server;...

  • Page 118: Installing The Bezel

    1. Place the tabs on the left side of the bezel in the slots at the left front of the server. 2. Press the right end of the bezel toward the server until the bezel clicks into place. IBM® Netfinity® 5100 User’s Reference...

  • Page 119: Connecting External Options

    Connecting external options Connecting external options a l o p t i o n s C o n n e c t i n g e x t e r n If you install a SCSI adapter, you can attach a SCSI storage expansion enclosure to your server.

  • Page 120: Input/Output Ports

    When you configure the parallel port as bidirectional, use an IEEE 1284- compliant cable. The maximum length of the cable must not exceed 3 meters (9.8 feet). 5. Select Save Settings; then, select Exit Setup to exit from the Configuration/Setup Utility main menu. IBM® Netfinity® 5100 User’s Reference...

  • Page 121: Parallel Port Connector

    I/O ports Parallel port connector The following table shows the pin-number assignments for the 25-pin, female D-shell parallel-port connector on the rear of your server. SPP/ECP Signal EPP Signal -STROBE -WRITE Data 0 Data 0 Data 1 Data 1 Data 2 Data 2 Data 3 Data 3...

  • Page 122: Serial Ports

    Table 6. Serial-port connectors pin-number assignments Universal Serial Bus ports Your server has two Universal Serial Bus (USB) ports, which configure automatically. USB is an emerging serial interface standard for telephony and multimedia devices. It IBM® Netfinity® 5100 User’s Reference...

  • Page 123: Usb Cables And Hubs

    I/O ports uses Plug and Play technology to determine the type of device attached to the connector. Notes: 1. If you attach a standard (non-USB) keyboard to the keyboard connector, the USB ports and devices will be disabled during the power-on self-test (POST). 2.

  • Page 124: Auxiliary-Device (Pointing Device) Port

    The following table shows the pin-number assignments for the auxiliary-device connector on the rear of your server. Signal Data Not connected Ground +5 V dc Clock Not connected Table 9. Auxiliary-device connector pin-number assignments IBM® Netfinity® 5100 User’s Reference...

  • Page 125: Video Port

    I/O ports Video port Your server comes with an integrated super video graphics array (SVGA) video controller. This controller is not removable, but you can disable it by installing a PCI video adapter. Note: If you install a PCI video adapter, the server BIOS will automatically disable the integrated video controller.

  • Page 126: Scsi Cabling Requirements

    SCSI cabling requirements If you plan to attach external SCSI devices, you must order additional SCSI cables. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. For information about the maximum length of SCSI cable between the terminated ends of the cable, refer to the ANSI SCSI standards.

  • Page 127: Scsi Connector Pin-Number Assignments

    I/O ports SCSI connector pin-number assignments The following table shows the pin-number assignments for the 68-pin SCSI connectors. Signal Signal +Data 12 -Data 12 +Data 13 -Data 13 +Data 14 -Data 14 +Data 15 -Data 15 +Data P1 -Data P1 +Data 0 -Data 0 +Data1...

  • Page 128: Ethernet Port

    ServerGuide CDs. Failover for redundant Ethernet The IBM Netfinity 10/100 Fault Tolerant Adapter is an optional redundant network interface card (NIC adapter) that you can install in your server. If you install this NIC adapter and connect it to the same logical segment as the primary Ethernet controller, you can configure the server to support a failover function.
  • Page 129 I/O ports 3. Do not select the Grouping box at this point; you must first restart the machine. 4. From the Windows NT Server desktop, select Control Panel, then select the Network icon, then select the Adapters tab. 5. Highlight one of the adapters that will be in the redundant pair and then click the Properties...

  • Page 130: Ethernet Port Connector

    Note: When using the RS-485 function, at least one of the servers in the group that is connected together must have an IBM Netfinity Advanced Systems Management PCI Adapter installed. IBM® Netfinity® 5100 User’s Reference...

  • Page 131: Cabling The Server

    Cabling the server Cabling the server C a b l i n g t h e s e r v When you cable the server, be sure to route the power cables and mouse and keyboard cables through the cable-restraint bracket on the rear of the server. Note: The illustrations in this document might differ slightly from your hardware.
  • Page 132 Cabling the server Routing cables through cable-management assembly The illustrations in this document might differ slightly from your hardware. Note: Cable straps IBM® Netfinity® 5100 User’s Reference...

  • Page 133: Chapter 7.Solving Problems

    After you register and profile your Netfinity products, you can diagnose problems using the IBM Online Assistant and you can participate in the IBM discussion forum. For more detailed information about registering and creating a customized profile for your IBM products, visit the following addresses on the Web: —...

  • Page 134: Solving Problems

    Register and profile your server properly? After you register and profile, you will be able to: • Diagnose problems using the IBM Online Assistant • Participate in the IBM discussion forum • Receive e-mail notifications of technical updates related to your profiled products...

  • Page 135: Post

    POST POST P O S T When you turn on the server, it performs a series of tests to check the operation of server components and some of the options installed in the server. This series of tests is called the power-on self-test or POST. If POST finishes without detecting any problems, a single beep sounds, the first screen of your operating system or application program appears, and the System POST Complete (OK) light is illuminated on the operator information panel.
  • Page 136 POST does not support the optional video adapter. This beep combination occurs when you install a video adapter that is incompatible with your server. Replace the optional video adapter with one that the server supports or use the integrated video controller. IBM® Netfinity® 5100 User’s Reference...

  • Page 137: Post Beep Codes

    POST POST beep codes Beep code Description Action 1-1-2 Microprocessor register test has failed. Call for service. 1-1-3 CMOS write/read test has failed. 1-1-4 BIOS ROM checksum has failed. 1-2-1 Programmable Interval Timer test has failed. 1-2-2 DMA initialization has failed. 1-2-3 DMA page register write/read test has failed.

  • Page 138: Post Error Messages

    When an option fails, replace it. If you cannot isolate and correct the problem, call for service. Table 14. POST error messages IBM® Netfinity® 5100 User’s Reference...
  • Page 139 POST POST message Description An error was detected in the L1 cache of one of the microprocessors. Action: 1. If you just installed a microprocessor, verify that the microprocessor is installed and seated correctly. 2. If the problem persists, check to see if the system has isolated the problem to a microprocessor: •...
  • Page 140 From the main menu of the Configuration/Setup Utility program, select System Information, then select Product Data. If the problem persists, call for service. Table 14. POST error messages IBM® Netfinity® 5100 User’s Reference...
  • Page 141 POST POST message Description A vital product data (VPD) error occurred. Action: Call for service. An attempt has been made to access the server with invalid passwords. After three incorrect attempts, the server locks up; that is, the logon data fields are no longer available to the user.
  • Page 142 If you changed a hardware option, make sure that the parallel port setting is correct in the Configuration/Setup Utility program. If the setting is not correct, change it. If the problem persists, call for service. Table 14. POST error messages IBM® Netfinity® 5100 User’s Reference...
  • Page 143 POST POST message Description 11xx An error occurred during the system-board serial port test. Action: If you have a modem, serial printer, or other serial device attached to your server, verify that the serial cable is connected correctly. If it is, use the following procedure: 1.
  • Page 144 If the problem persists, call for service. 5962 An IDE CD-ROM configuration error occurred. Action: Check the signal and power cable connections to the CD-ROM drive. If the problem persists, call for service. Table 14. POST error messages IBM® Netfinity® 5100 User’s Reference...
  • Page 145 POST POST message Description 8603 An error occurred during the mouse (pointing device) controller test. The addition or removal of a mouse, or a failing system board can cause this error. Note: This error also can occur if electrical power was lost for a very brief period and then restored.
  • Page 146 Remove the PCI adapters. If you can start the server without the adapters, reinstall each adapter one at a time and retest after each is reinstalled. When an adapter fails, replace it. If the problem persists, call for service. Table 14. POST error messages IBM® Netfinity® 5100 User’s Reference...

  • Page 147: Event/Error Logs

    POST POST message Description 00181000 PCI error. Action: Remove the PCI adapters. If you can start the server without the adapters, reinstall each adapter one at a time and retest after each is reinstalled. When an adapter fails, replace it. If the problem persists, call for service.

  • Page 148: Small Computer System Interface Messages

    Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message. Always follow the suggested action instructions for the first error message that appears. IBM® Netfinity® 5100 User’s Reference...

  • Page 149: Text Messages

    Diagnostic programs and error messages The following sections contain the error codes that might appear in the detailed test log and summary log when running the diagnostic programs. The error code format is as follows: fff-ttt-iii-date-cc-text message where: is the three-digit function code that indicates the function being tested when the error occurred.

  • Page 150: Starting The Diagnostic Programs

    The test log will not contain any information until after the diagnostic program has run. If you already are running the diagnostic programs, begin with step 3 Note: To view the test log: 1. Turn on the server and watch the screen. IBM® Netfinity® 5100 User’s Reference...

  • Page 151: Diagnostic Error Message Tables

    Diagnostic programs and error messages If the server is on, shut down your operating system and restart the server. 2. When the message F2 for Diagnostics appears, press F2. If a power-on password or administrator password is set, the server prompts you for it.
  • Page 152 SCSI drive on adapter in slot n, SCSI ID m Check the cable and power connections on (where n is the slot number of the adapter and m the drive. If the is the SCSI ID of the drive) problem persists, call for service. IBM® Netfinity® 5100 User’s Reference...
  • Page 153 Diagnostic programs and error messages Code Function Result Text message Action Power supply Failed Voltage sensed by the system is out of range Call for service. Microprocessor Failed Invalid microprocessor in slot xyz or BIOS setup 1. Check the system problem error log for the related error...
  • Page 154 If the problem persists, call for service. Status display Failed Diagnostic LED panel Call for service. Operator information panel LED on hot-swap SCSI backplane LED on processor board LED on system board IBM® Netfinity® 5100 User’s Reference...
  • Page 155 Diagnostic programs and error messages Code Function Result Text message Action System Failed DIMMs in location DIMM n 1. Reseat the failing memory DIMM. (where n is the number of the socket that 2. If the problem contains the failing DIMM) remains, replace the DIMM.
  • Page 156 CD- ROM. If the problem persists, call for service. Failed On system board. Call for service. Hard disk drive Failed BIOS drive # n (where n is the drive bay number) Call for service. IBM® Netfinity® 5100 User’s Reference...
  • Page 157 Diagnostic programs and error messages Code Function Result Text message Action Magnetic tape Aborted Test setup error: No tape drive found Check the cable and drive power connections to the drive. Refer to the information that is provided with the tape drive.
  • Page 158 (Connect a phone to the line and listen, if necessary.) If there is no tone, have the phone line serviced. 2. If the problem remains, replace the modem. If the problem persists, call for service. IBM® Netfinity® 5100 User’s Reference...

  • Page 159: Recovering Bios

    Use the ServerGuide program to make a BIOS flash diskette. • Download a BIOS flash diskette from the World Wide Web. Go to http://www.pc.ibm.com/support/, select IBM Server Support, and make the selections for your server. • Contact your IBM service representative.

  • Page 160: Identifying Problems Using Status Leds

    The AC and DC Power LEDs on the power supply provide status information about the power supply. DC power LED (green) AC power LED (green) The following table describes the AC and DC Power LEDs. IBM® Netfinity® 5100 User’s Reference...

  • Page 161: Diagnostics Panel

    Status LEDs Table 16. Power supply LEDs AC power DC power Description and action The power supply is on and operating correctly. There is a DC power problem. Possible causes: 1. The Power Control button on the front of the server is in the Off position.

  • Page 162: Light Path Diagnostics Table

    OVER The system has exceeded the power Install an optional additional power supply, capabilities of the installed power supply. or remove optional devices from the server. Table 17. Light path diagnostics IBM® Netfinity® 5100 User’s Reference...
  • Page 163 Status LEDs Lit LED on diagnostics panel Cause Action A nonmaskable interrupt occurred. 1. If the PCI A or PCI B LED is on, follow the instructions for those LEDs. 2. If neither the PCI A or PCI B LED is on, restart the server.
  • Page 164 If the problem persists, have the system serviced. Table 17. Light path diagnostics IBM® Netfinity® 5100 User’s Reference...

  • Page 165: Troubleshooting Charts

    Troubleshooting charts Troubleshooting charts a r t s T r o u b l e s h o o t i n g c h You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Attention: If diagnostic error messages appear that are not listed in the following tables, make sure that your server has the latest levels of BIOS, Advanced System Management Processor, ServeRAID, and diagnostics microcode installed.
  • Page 166 The startup (boot) microprocessor is not working properly. The server emits a Verify that the startup microprocessor is seated properly. If it is, replace the continuous tone during startup microprocessor. POST. If the problem remains, call for service. Table 18. Troubleshooting charts IBM® Netfinity® 5100 User’s Reference...
  • Page 167 Troubleshooting charts Device Suggested action Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information that comes with the monitor for Testing the monitor. adjusting and testing instructions. If you still cannot find the problem, call for service.
  • Page 168 Option problems Verify that: 1. The option is designed for the server. Refer to the "Support for Netfinity An IBM option that was just Servers" flowchart for information about obtaining ServerProven™ installed does not work. compatibility information from the World Wide Web.
  • Page 169 2. The printer signal cable is connected to the correct serial or parallel port on the server. Note: Non-IBM printer cables might cause unpredictable problems. 3. You have assigned the printer port correctly in your operating system or application program.

  • Page 170: Troubleshooting The Ethernet Controller

    Ethernet controller manually to match the speed and duplex mode of the hub. • Check the Ethernet controller lights on the operator information panel. These lights indicate whether a problem exists with the connector, cable, or hub. IBM® Netfinity® 5100 User’s Reference...

  • Page 171: Ethernet Controller Troubleshooting Chart

    Troubleshooting charts — The Ethernet Link Status light illuminates when the Ethernet controller receives a LINK pulse from the hub. If the light is off, there might be a bad connector or cable, or a problem with the hub. — The Ethernet Transmit/Receive Activity light illuminates when the Ethernet controller sends or receives data over the Ethernet Network.
  • Page 172 PCI device. Try changing the IRQ assigned to the Ethernet adapter or the other device. If the problem remains, call for service. Table 19. Ethernet troubleshooting chart IBM® Netfinity® 5100 User’s Reference...

  • Page 173: Ethernet Controller Messages

    Troubleshooting charts Ethernet controller Suggested Action problem The Ethernet controller Check the following: stopped working without • Run diagnostics for the Ethernet controller. apparent cause. • Try a different connector on the hub. • Reinstall the device drivers. Refer to your operating-system documentation and to the ServerGuide information.
  • Page 174 Explanation: You tried to load another instance of the driver with a different I/O address. This new adapter could not be found. Action: Verify that you installed an IBM Netfinity 10/100 Fault Tolerant Adapter and make sure that the adapter is seated correctly. If the adapter is seated correctly, call for service.

  • Page 175: Driver Messages

    Troubleshooting charts PCNTNW-NW-126 The group bit in the node address override was cleared. Explanation: The IEEE address has a group bit that indicates that an address belongs to a group of stations. This bit is used only as a destination address; it cannot be used as a source address.
  • Page 176 PROTOCOL.INI file to match the IRQ setting shown in the PCI Slot/Device Information selection of the Advanced Setup menu in the Configuration/Setup Utility program. Table 21. NDIS 2.01 (OS/2) driver messages for the Ethernet controller IBM® Netfinity® 5100 User’s Reference...

  • Page 177: Ndis 4.0 (Windows Nt) Driver Messages

    Troubleshooting charts PCNTND-24 WARNING: PCNET IRQ does not match PROTOCOL.INI. Explanation: The interrupt request (IRQ) setting in the PROTOCOL.INI file does not match the hardware IRQ setting. Action: Remove the IRQ setting from the PROTOCOL.INI file or change the IRQ setting in the PROTOCOL.INI file to match the IRQ setting shown in the PCI Slot/Device Information selection of the Advanced Setup menu in the Configuration/Setup Utility program.

  • Page 178: Unix Messages

    Explanation: The SunSoft Solaris driver cannot find any Ethernet controller. Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, run the diagnostic programs. Table 23. UNIX LLI driver messages for the Ethernet controller IBM® Netfinity® 5100 User’s Reference...
  • Page 179 Explanation: The SunSoft Solaris driver cannot find any more Ethernet controllers. Action: Verify that additional IBM Netfinity 10/100 Fault Tolerant Adapters are present or replace the Ethernet adapter that fails to respond. If the problem persists, run the diagnostic programs.

  • Page 180: Replacing The Battery

    R e p l a c i n g t h e b a t IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 181 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 182: Getting Help, Service, And Information

    G e t t i n g h e l p , s If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you.

  • Page 183: Service Support

    Services available and telephone numbers listed are subject to change without notice. Service support With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware...

  • Page 184: Before You Call For Service

    Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms. Before you call for service Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your computer or software.

  • Page 185: Using Electronic Support Services

    (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine.

  • Page 186: Getting Help By Telephone

    Arranging for service (on-site or carry-in) • Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: •...

  • Page 187: Getting Help Around The World

    Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list.

  • Page 188: 900-Number Operating System And Hardware

    Network and server support line Network and Server Support is available for simple or complex networks made up of IBM servers and workstations using major network operating systems. In addition, many popular non-IBM adapters and network interface cards are supported.

  • Page 189: Warranty And Repair Services

    In all other countries, contact your IBM reseller or IBM marketing representative. Ordering publications Additional publications are available for purchase from IBM. For a list of publications available in your country: • In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
  • Page 190 Getting help, service, and information IBM® Netfinity® 5100 User’s Reference...

  • Page 191: Appendix A. Rack Installation Instructions

    Slide rail Slide rail Rear Left Rear Right Slide rail Slide rail Front Left Front Right Release-latch-bracket Release-latch-bracket assembly assembly Hinge bracket Front Right Front Left Rear Right ® P/N 09N8206 Printed in the U.S.A. © Copyright IBM Corp. 2000...

  • Page 192: Rack Mounting Instructions

    IBM® Netfinity® 5100 User’s Reference...

  • Page 193: Appendix A. Rack Installation Instructions

    Installing in a rack Use the pins on the slide rail to align the Use the M6 screws to attach the hinge bracket slide rail to the rack. Use the M6 screws to to the rear of the rack. Then, use the hinge bolt the slide rail to the rack (left front of rack pins to attach the cable-management...
  • Page 194 Refer to your server documentation to complete the installation. ® P/N 19K0804 Store these instructions in the binder that comes with your server. Printed in the U.S.A. IBM® Netfinity® 5100 User’s Reference...

  • Page 195: Appendix B. Product Warranties And Notices

    1.The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
  • Page 196 Machine. If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.
  • Page 197 IBM or your reseller of changes in a Machine's location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 198: Ibm Statement Of Warranty Worldwide Except

    IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
  • Page 199 WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for the Machine, contact your reseller or IBM. You may be required to present proof of purchase. IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications.

  • Page 200: Part 2 - Worldwide Country-Unique Terms

    Product warranties and notices IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason.
  • Page 201 Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974, IBM's liability is limited to the repair or replacement of the goods or the supply of equivalent goods.
  • Page 202 EGYPT: Limitation of Liability: The following replaces item 2 in this Section: 2. as to any other actual direct damages, IBM's liability will be limited to the total amount you paid for the Machine that is the subject of the claim.
  • Page 203 The following item is added to this paragraph: 3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.

  • Page 204: Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.

  • Page 205: Year 2000 Readiness And Instructions

    This IBM PC product cannot prevent errors that might occur if software you use or exchange data with is not ready for the Year 2000. IBM software that comes with this product is Year 2000 Ready. However, software from other companies might come with this IBM PC product.

  • Page 206: Important Notes

    IBM. Unless otherwise stated, IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 207: Industry Canada Class A Emission Compliance

    Product warranties and notices Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 208: Taiwan Electrical Emission Statement

    Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 209 Product warranties and notices IBM power cord part Used in these countries and regions number 13F9940 Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay, Western Samoa 13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, Czech Republic, Egypt,...
  • Page 210 Product warranties and notices IBM® Netfinity® 5100 User’s Reference...

  • Page 211: Index

    Index location FCC, Class A type miscellaneous expansion slots product acoustical noise emmisions trademarks adapter boot option considerations installing fan, replacing FCC Class A notice operating system, installing PCI bus, which features operator information panel RAID Air circulation Glare and lighting password administrator battery replacement...
  • Page 212 United States electronic emission Class A notice United States FCC Class A notice video controller disabling specifications voltage regulator module installing VRM See voltage regulator module year 2000 readiness and instructions IBM Netfinity 5100 User’s Reference...
  • Page 214 Part Number: 19K0807 Printed in the United States of America on recycled paper containing 10& recovered post-consumer fiber. SC19-K080-70 *07SC19K08070*...

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