Warranty And Repair Services; Ordering Publications - IBM Netfinity 5100 User Reference Manual

Warranty and repair services

You can upgrade your standard hardware warranty service or extend the service
beyond the warranty period.
Warranty upgrades in the U.S. include:
• Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to on-site
repair service, either standard or premium. The standard upgrade provides a
trained servicer within the next business day (9 a.m. to 5 p.m., local time,
Monday though Friday). The premium upgrade provides 4-hour average
response, 24 hours a day, 7 days a week.
• On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade to premium on-
site service (4-hour average on-site response, 24 hours a day, 7 days a week).
You also can extend your warranty. Warranty and Repair Services offers a variety of
post-warranty maintenance options, including ThinkPad EasyServ Maintenance
Agreements. Availability of the services varies by product.
For more information about warranty upgrades and extensions:
• In the U.S., call 1-800-426-4968.
• In Canada, call 1-800-465-7999.
• In all other countries, contact your IBM reseller or IBM marketing
representative.

Ordering publications

Additional publications are available for purchase from IBM. For a list of publications
available in your country:
• In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
• In other countries, contact your IBM reseller or IBM marketing representative.
Getting help, service, and information
Chapter 7. Solving Problems
175