Getting Help By Telephone - IBM Netfinity 5100 User Reference Manual

Getting help, service, and information
1.Response time will vary depending on the number and complexity of incoming calls.
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IBM® Netfinity® 5100 User's Reference
application program is required. This service is not available for servers. There might
be a charge for this service, depending on the request.
For more information about configuring your PC for Online Housecall:
• In the U.S., call 1-800-772-2227.
• In Canada, call 1-800-565-3344.
• In all other countries, contact your IBM reseller or IBM marketing
representative.

Getting help by telephone

During the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. Expert technical-support representatives are available to
assist you with questions you might have on the following:
• Setting up your computer and IBM monitor
• Installing and setting up IBM options purchased from IBM or an IBM reseller
• 30-day, preinstalled-operating-system support
• Arranging for service (on-site or carry-in)
• Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are
eligible for IBM Start Up Support for 90 days after installation. This service provides
assistance for:
• Setting up your network operating system
• Installing and configuring interface cards
• Installing and configuring network adapters
Please have the following information ready when you call:
• Machine Type and Model
• Serial numbers of your computer, monitor, and other components, or your proof
of purchase
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In
the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00
1
p.m.
Austria
Belgium - Dutch
Belgium - French
Canada
Denmark
Finland
France
Country
Österreich
Belgie
Belgique
Canada
Danmark
Suomi
France
Number
1-546 585 075
02-717-2504
02-717-2503
1-800-565-3344
03-525-6905
9-22-931805
01-69-32-40-03