General Troubleshooting - ResMed AirSense 10 User Manual

Troubleshooting
If you have any problems, have a look at the following troubleshooting topics. If you are not able to
fix the problem, contact your care provider or ResMed. Do not try to open the device.

General troubleshooting

Problem/possible cause
Air is leaking from around my mask
Mask may be fitted incorrectly.
Air pressure in my mask seems too high (it feels like I am getting too much air)
Ramp may be turned off.
Air pressure in my mask seems too low (it feels like I am not getting enough air)
Ramp may be in progress.
My screen is black
Backlight on the screen may have turned off. It turns off
automatically after a short period of time.
Power may not be connected.
My therapy data has not been sent to my care provider
Wireless coverage may be poor.
The No wireless connection icon
top right of the screen. No wireless network available.
Device may be in Airplane Mode.
Data transfer is not enabled for your device.
My screen and buttons are flashing
Software upgrade is in progress.
Solution
Make sure your mask is fitted correctly. See your mask user
guide for fitting instructions or use the Mask Fit function to
check your mask fit and seal.
Use the Ramp Time option.
Wait for air pressure to build up or turn Ramp Time off.
Press Home or the dial to turn it back on.
Connect the power supply and make sure the plug is fully
inserted.
Make sure that the device is placed where there is coverage
(ie, on your bedside table, not in a drawer or on the floor).
The Wireless signal strength icon
coverage when all bars are displayed, and poor coverage
when fewer bars are displayed.
Make sure that the device is placed where there is coverage
is displayed on the
(ie, on your bedside table, not in a drawer or on the floor).
If instructed to do so, send the SD card to your care provider.
The SD card also contains your therapy data.
Turn off Airplane Mode, see Travelling by plane.
Contact your care provider to enable the data transfer
service.
Software upgrade takes approximately 10 minutes to
complete.
indicates good
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