Ossa Explorer User Manual page 32

Warranty
Terms and conditions of the warranty
The warranty is associated to the product indicated in the "CERTIFICATE OF DELIVERY AND INSPECTION", which shall be filed out
by authorised staff in OSSA FACTORY, SL (hereinafter referred to as OSSA). It is valid for those countries indicated on page 33. The
warranty is only applicable to motorcycles that have been initially imported via the official OSSA importer for your country, meeting all
the regulatory requirements and authorisations of each country. This warranty does not limit or adversely affect consumers' legal rights
and guarantees by virtue of any obligatory national regulations. It is independent of the legal warranty provided by the official dealer.
Name and address of guarantor
The guarantor is the commercial organisation OSSA FACTORY, SL, Crta Antiga d'Amer, nave 12, Pol. ind. Domeny, 17007 Girona
(Girona).
Consumer's rights as warranty holder
With this document OSSA provides the final user with a guarantee that the motorcycle manufactured by OSSA is free from defects and
that it has been manufactured in compliance with the strictest quality control regulations. Therefore, the warranty extends to both the
parts and the labour costs in the event of any repair provoked by faulty materials or manufacture detected in a new motorcycle. This
is applicable for the time period stipulated within the warranty without limitation, except for those that are listed in this manual. The
maintenance and service requirements indicated by OSSA must have been adhered to, in compliance with the conditions herewith, for
the warranty to be valid.
OSSA is held responsible before the purchaser in the event of the product's non-compliance at the time of product delivery. When the
product is non-conforming, the purchaser must decide whether they want the product to be repaired or replaced. The purchaser's
decision, when notified to the seller, is binding for both parties with one sole exception: if the cost of reparation or replacement is dispro-
portionate to the product's value, the most reasonable solution will be taken into account. Rectification considered as disproportionate
is that which implies costs for the seller which are not reasonable in contrast with the other means of rectification. This takes into ac-
count the value the product would have if the non-compliance did not exist, as well as the relevance of the non-compliance and if the
alternative means of rectification could be carried out without any inconvenience.
62
OSSA EXPLORER - User manual
The repair is disproportionate when it is uneconomic, or when the reparation is more expensive than the value of the product. If this
occurs, the purchaser can choose between a price reduction or contract resolution. Resolution is not permitted when the non-com-
pliance is insignificant.
Regulations for repairs, product replacement, price reduction or contract resolution:
1. It will be free for the purchaser.
2. It will be carried out in a reasonable time period.
3. In the six months following delivery of the repaired product the seller will be answerable for those faults which necessitated the repair.
When defects occur of the same origin as those initially repaired, it will be presumed that it is the same fault.
4. If, after the product has been repaired, the product still has faults while the warranty is in force, the purchaser can choose between
a replacement, a price reduction or refund. If the purchaser selected a product replacement, they can request a repair – always while
the cost of this repair is not disproportionate – a price reduction or refund.
5. The seller is not obliged to replace fungible or second hand goods.
6. The price reduction will be proportional to the difference between the value that the product would have had on delivery if the fault
did not exist and the value that the product had at the time of delivery.
7. In the event of it being impossible for the purchaser to address the seller for the product's non-compliance with the purchase agree-
ment, they will be allowed to claim directly to the manufacturer in order to obtain a replacement or product repair.
Warranty
63
OSSA EXPLORER - User manual