Screening And Managing Calls - NEC NEAXMail AD-40 User Manual

Screening and managing calls

With ViewCall Plus, you can identify
callers and manage your calls from
your computer.
SEE ALSO
Online Help:
ViewCall Plus, Screening calls, Placing calls
on hold
48
NEAXMAIL AD-40 USER GUIDE
Identifying and screening calls
When you receive a call, the Telephone
window displays the call on your com-
puter screen. There are several ways to
identify the caller before picking up the
phone:
If call screening and automated
attendant are on, you can click
"Who is it?" to play the caller's
recorded name.
The system can also ask callers
to enter their phone or account
number. The system then match-
es this data to your contact list
and displays the caller contact
information.
TIP
The system can display caller identi-
fication data.* This requires additional
equipment and system compatibility. The
system can also match the phone num-
ber to your contact list or PIM (Personal
Information Manager) and display caller
contact information.
Click "Monitor" to listen to a
message as it is being recorded.
If you decide to speak with the
caller, click "Take call" to pull
the call out of your mailbox and
transfer the call to your extension.
* This feature may not be available at your site.