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NEC NEAXMail AD-64 User Manual

Voice/unified messaging system
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Summary of Contents for NEC NEAXMail AD-64

  • Page 2: Reference Information

    All rights reserved. First edition 2005. Repartee, TeLANophy, ViewCall, ViewFax, and ViewMail are trademarks of Active Voice, LLC. NEAXMail and NEC are trademarks of NEC Corporation. Other brands and product names used in this document are trademarks of their respective owners.

  • Page 3: Table Of Contents

    To redirect (forward) a message to another subscriber ... 38 To skip a message and save it as new ... 40 To repeat a message... 42 NEAXMAIL AD-64 USER GUIDE Changing your greetings ...44 To change your standard greeting...45 To change your alternate greeting ...46 To switch between your standard and alternate greetings...48...
  • Page 4 To turn call holding on or off ... 107 To change message delivery... 108 To let callers find your extension in the directory... 110 NEAXMAIL AD-64 USER GUIDE Sending and receiving faxes ...111 To receive a fax ...112 To receive all your faxes with one call...114 To change your fax delivery number or schedule ...115...

  • Page 5: Introduction

    This section describes basic system tools and associ- ated documentation. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION About this guide... 2 Optional licensed features ... 4 Messaging by phone ... 6 Working with Mailbox Manager ...

  • Page 6: About This Guide

    In this guide, each procedure includes an icon to indicate how you perform the procedure: In addition, the following icon indicates that you can also perform the procedure by computer with Mailbox Manager: NEAXMAIL AD-64 USER GUIDE “Optional licensed Phone keys or speech Soft Keys on a display phone features”...
  • Page 7 The menu options diagram beginning on page shows the NEAXMail AD-64 menus available by phone. You can print the diagram as a quick reference for NEAXMail AD-64 features. The User Guide includes space for reference information on the inside front cover. Print this page, and write the phone numbers and IDs you need to access NEAXMail AD-64.

  • Page 8: Optional Licensed Features

    You can manage all of your messages, no matter what type, with your e-mail program. For steps to manage messages in your e-mail inbox, see the documentation for your e-mail program. NEAXMAIL AD-64 USER GUIDE INTRODUCTION 4...

  • Page 9: Optional Licensed Features

    This User Guide pro- vides steps for doing the most common messaging tasks with spoken commands. See “Using speech recognition” on page 128. NEAXMAIL AD-64 USER GUIDE INTRODUCTION 5...

  • Page 10: Messaging By Phone

    To perform routine tasks quickly, you can enter a sequence of numbers at any time. You do not have to wait until the system finishes speaking. For a complete list of system shortcuts and menus, see “Menus and reference” on page 141. NEAXMAIL AD-64 USER GUIDE INTRODUCTION 6...

  • Page 11: Messaging By Phone

    MESSAGING BY PHONE Help When the system conversation asks you a question, press to hear a menu of available options. NEAXMAIL AD-64 USER GUIDE INTRODUCTION 7...

  • Page 12: Working With Mailbox Manager

    Message groups The first time you use the Mailbox Manager, you need to know the host name, your personal ID and your security code. See page 19. NEAXMAIL AD-64 USER GUIDE “To start Mailbox Manager the first time” on INTRODUCTION 8...

  • Page 13: Messaging From Your E-Mail Inbox

    111. If your system also includes text-to-speech, you can hear your e-mail messages by phone. The system plays any WAV file attachments as well. See “Checking e-mail by phone” on page 118. NEAXMAIL AD-64 USER GUIDE INTRODUCTION 9...

  • Page 14: Messaging And Call Management With Telanophy

    Lotus Notes Inbox. ViewMail for GroupWise messages, faxes, and e-mail messages in your GroupWise mailbox. NEAXMAIL AD-64 USER GUIDE , you can manage all ™ All of your voice and fax messages are brought ®...
  • Page 15 All of your inbound and outbound calls can ViewCall Plus be managed visually from your desktop computer. You can customize your call control by integrating ViewCall Plus with other programs, such as Microsoft’s Office suite. ® NEAXMAIL AD-64 USER GUIDE INTRODUCTION 11...

  • Page 16: Getting Started

    Manager program to access your mailbox setup by computer. For detailed instructions about using Mail- box Manager, see the online Help for the program. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To access your mailbox by phone... 13 To enroll on the system by phone... 15 To use system-wide commands ...

  • Page 17: To Access Your Mailbox By Phone

    See phone” on page 15. See also To access your mailbox with speech commands ...129 To access your mailbox setup with Mailbox Manager ...21 NEAXMAIL AD-64 USER GUIDE “To enroll on the system by GETTING STARTED 13...
  • Page 18 TASK Check new messages Send a message Check old messages Change setup options Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO ACCESS YOUR MAILBOX BY PHONE TASK Previous menu Answer No GETTING STARTED 14...

  • Page 19: To Enroll On The System By Phone

    Do not write down your security code. After you have set up your mailbox by phone, you can use the TeLANophy programs, if they are available. Contact your system manager for details. NEAXMAIL AD-64 USER GUIDE GETTING STARTED 15...

  • Page 20: To Enroll On The System By Phone

    Check old messages Change setup options Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO ENROLL ON THE SYSTEM BY PHONE for Yes, for No. If you are . You can always change the option later. TASK...

  • Page 21: To Use System-Wide Commands

    If asked, enter your personal ID and security code. As you navigate through the system menus, use the commands in the following tables. See also Menu options diagrams... 146 NEAXMAIL AD-64 USER GUIDE at the main menu. GETTING STARTED 17...
  • Page 22 Use these keys at the main menu TASK Check new messages Send a message Check old messages Change setup options Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO USE SYSTEM-WIDE COMMANDS TASK Previous menu Answer No GETTING STARTED 18...

  • Page 23: To Start Mailbox Manager The First Time

    If you move to another screen within Mailbox Manager without saving changes first, you are prompted to save before proceeding. The Profile screen is where the system stores your name, extension number and other settings. NEAXMAIL AD-64 USER GUIDE GETTING STARTED 19...
  • Page 24 On the Profile page, select a recording device so you can record greetings and names. If your computer is equipped with a microphone and speakers, select “My computer.” Otherwise, select “My phone.” Click “Save.” NEAXMAIL AD-64 USER GUIDE TO START MAILBOX MANAGER THE FIRST TIME AILBOX ANAGER GETTING STARTED 20...

  • Page 25: To Access Your Mailbox Setup With Mailbox Manager

    “To start Mailbox Manager the first SING Start Mailbox Manager. On the Login dialog box, enter: Host name __________________________ Personal ID __________________________ Security code ________________________ Click “OK.” NEAXMAIL AD-64 USER GUIDE AILBOX ANAGER time” on page 19. GETTING STARTED 21...

  • Page 26: Checking Messages

    Forward the message to another subscriber. • Skip the message. • Repeat the message. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To check new messages ... 23 To review an old message... 26 To reply to a message ... 28 To check the next message ...

  • Page 27: To Check New Messages

    Depending on the phone system, NEAXMail AD-64 notifies you when you have new messages, either by lighting a but- ton on your phone, or by playing a special tone. Or, NEAX- Mail AD-64 can call your extension.
  • Page 28 Return call* Hear caller ID* Check next message Delete * This feature may not be available at your site. NEAXMAIL AD-64 USER GUIDE to check new messages. Follow the system instructions. for Yes, for No. Press to skip a message and save it as new.
  • Page 29 Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TASK Previous menu Answer No TO CHECK NEW MESSAGES CHECKING MESSAGES 25...

  • Page 30: To Review An Old Message

    To check new messages... 23 To check your voice messages with speech ... 131 To check your e-mail messages with speech ... 133 NEAXMAIL AD-64 USER GUIDE to check old messages. Follow the system instructions. for Yes, for No. Press to skip a message.
  • Page 31 Hear caller ID* Check next message * This feature may not be available at your site. Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO REVIEW AN OLD MESSAGE TASK Backward Pause or continue Fast-forward KEY(S)

  • Page 32: To Reply To A Message

    To check your voice messages with speech ...131 To check your e-mail messages with speech ...133 NEAXMAIL AD-64 USER GUIDE . Or, after a message, to send the reply. Or, follow the conversation to edit the to finish recording. CHECKING MESSAGES 28...
  • Page 33 Return call* Hear caller ID* Check next message * This feature may not be available at your site. Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TASK Backward Pause or continue Fast-forward KEY(S) TASK Delete...

  • Page 34: To Check The Next Message

    To check your voice messages with Delete speech ...131 To check your e-mail messages with * This feature may not be available at your site. speech ...133 NEAXMAIL AD-64 USER GUIDE . Or, after a message, TASK Backward Pause or continue Fast-forward...
  • Page 35 Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO CHECK THE NEXT MESSAGE TASK Previous menu Answer No CHECKING MESSAGES 31...

  • Page 36: To Delete A Message

    To check your voice messages with Delete speech ... 131 To check your e-mail messages with * This feature may not be available at your site. speech ... 133 NEAXMAIL AD-64 USER GUIDE . Or, after a message, TASK Backward Pause or continue Fast-forward...
  • Page 37 Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TASK Previous menu Answer No TO DELETE A MESSAGE CHECKING MESSAGES 33...

  • Page 38: To Archive A Message

    To review an old message ... 26 To check your voice messages with speech ... 131 To check your e-mail messages with speech ... 133 NEAXMAIL AD-64 USER GUIDE “Checking e-mail by phone,” on for more information. . Or, after a message, CHECKING MESSAGES 34...
  • Page 39 Return call* Hear caller ID* Check next message * This feature may not be available at your site. Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TASK Backward Pause or continue Fast-forward KEY(S) TASK Delete...

  • Page 40: To Hear When A Message Was Sent

    * This feature may not be available at your site. To check your voice messages with speech ... 131 To check your e-mail messages with speech ... 133 NEAXMAIL AD-64 USER GUIDE . Or, after a message, TASK Backward Pause or continue...
  • Page 41 Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO HEAR WHEN A MESSAGE WAS SENT TASK Previous menu Answer No CHECKING MESSAGES 37...

  • Page 42: To Redirect (Forward) A Message To Another Subscriber

    131 To check your e-mail messages with speech... 133 NEAXMAIL AD-64 USER GUIDE to interrupt it. Or, after a to skip recording an introduction. Otherwise, press to finish. Follow the when you hear the name of the to hear the next matching to skip redirecting the message to anyone else.
  • Page 43 Check next message Delete * This feature may not be available at your site. Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO REDIRECT (FORWARD) A MESSAGE TO ANOTHER SUBSCRIBER TASK Backward Pause or continue Fast-forward KEY(S)

  • Page 44: To Skip A Message And Save It As New

    To check new messages... 23 To check your e-mail messages by phone... 119 To check your voice messages with speech ... 131 To check your e-mail messages with speech ... 133 NEAXMAIL AD-64 USER GUIDE . Or, after a message, CHECKING MESSAGES 40...
  • Page 45 Delete * This feature may not be available at your site. Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO SKIP A MESSAGE AND SAVE IT AS NEW TASK Backward Pause or continue Fast-forward KEY(S)

  • Page 46: To Repeat A Message

    * This feature may not be available at your site. To review an old message ... 26 To check your voice messages with speech ... 131 To check your e-mail messages with speech ... 133 NEAXMAIL AD-64 USER GUIDE TASK Backward Pause or continue Fast-forward KEY(S)
  • Page 47 Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TASK Previous menu Answer No TO REPEAT A MESSAGE CHECKING MESSAGES 43...

  • Page 48: Changing Your Greetings

    Depending on the features you have installed, you may also be able to use the Mailbox Manager program to change your greetings by computer. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To change your standard greeting... 45 To change your alternate greeting ... 46 To switch between your standard and alternate greetings ...

  • Page 49: To Change Your Standard Greeting

    Main menu See also Answer Yes To switch between your standard and alternate greetings ...48 To use the default greetings...52 NEAXMAIL AD-64 USER GUIDE 7 4 6 1 to stop recording. TASK Previous menu Answer No CHANGING YOUR GREETINGS 45...

  • Page 50: To Change Your Alternate Greeting

    Or, include instructions to send you a fax, if appli- cable. See also To switch between your standard and alternate greetings... 48 To use the default greetings ... 52 NEAXMAIL AD-64 USER GUIDE to beep my CHANGING YOUR GREETINGS 46...
  • Page 51 Otherwise, press To make the alternate greeting active, press press Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO CHANGE YOUR ALTERNATE GREETING 7 4 8 TASK Previous menu Answer No to stop recording. . Otherwise,...

  • Page 52: To Switch Between Your Standard And Alternate Greetings

    See also To change your standard greeting ...45 To change your alternate greeting ...46 To use the default greetings...52 NEAXMAIL AD-64 USER GUIDE to switch to your other greeting (standard or TASK Previous menu Answer No CHANGING YOUR GREETINGS 48...

  • Page 53: To Change The Greeting For When Your Phone Is Busy

    The system plays your new greeting. To rerecord it, press To make the busy greeting active, press See also To turn your busy greeting on or off ...51 NEAXMAIL AD-64 USER GUIDE . Otherwise, press . Otherwise, press . Press to stop CHANGING YOUR GREETINGS 49...
  • Page 54 Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO CHANGE THE GREETING FOR WHEN YOUR PHONE IS BUSY TASK Previous menu Answer No CHANGING YOUR GREETINGS 50...

  • Page 55: To Turn Your Busy Greeting On Or Off

    Main menu Answer Yes See also To change the greeting for when your phone is busy... 49 NEAXMAIL AD-64 USER GUIDE to hear your busy greeting. , then record the busy greeting. Press to turn on your busy greeting. Press TASK...

  • Page 56: To Use The Default Greetings

    Mailbox Manager. To switch between your standard and alternate greetings... 48 To change the greeting for when your phone is busy ... 49 NEAXMAIL AD-64 USER GUIDE is busy.” “To switch greetings” on “To turn your busy greeting on or CHANGING YOUR GREETINGS 52 off”...

  • Page 57: Returning Calls

    Depending on your system setup, you can return a call after listening to a message. You can also determine any caller ID information available for a message. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To return a call with Soft Keys ... 54 To return a call with touchtone keys...

  • Page 58: To Return A Call With Soft Keys

    The live record feature is not available during a See also returned call. To return a call with touchtone keys ...56 To determine caller ID information with Soft Keys ...59 NEAXMAIL AD-64 USER GUIDE “To determine Keys” on page 59. keys” on page 56. RETURNING CALLS 54...
  • Page 59 To return to your mailbox at the end of the conversation, finish talking, then press the Soft Key below the CANCEL option on the phone display. Or, wait until the person you called disconnects. NEAXMAIL AD-64 USER GUIDE TO RETURN A CALL WITH SOFT KEYS RETURNING CALLS 55...

  • Page 60: To Return A Call With Touchtone Keys

    The live record feature is not available during a returned call. See also To return a call with Soft Keys ...54 To determine caller ID information with touchtone keys...60 NEAXMAIL AD-64 USER GUIDE “To determine Keys” on page 59. Keys” on page 54. RETURNING CALLS 56...
  • Page 61 Press To return to your mailbox at the end of the conversation, wait until the person you called disconnects. NEAXMAIL AD-64 USER GUIDE TO RETURN A CALL WITH TOUCHTONE KEYS to check new messages, or press to return a call to the person who left a message.
  • Page 62 Check next message * Available only if you are using the fax or e-mail option. Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO RETURN A CALL WITH TOUCHTONE KEYS TASK Backward Pause or continue Fast-forward...

  • Page 63: To Determine Caller Id Information With Soft Keys

    If available, the system plays the phone number associated with the message. See also To return a call with Soft Keys ...54 To determine caller ID information with touchtone keys...60 NEAXMAIL AD-64 USER GUIDE “To determine keys” on page 60. RETURNING CALLS 59...

  • Page 64: To Determine Caller Id Information With Touchtone Keys

    To return a call with touchtone keys ...56 To determine caller ID information with Soft Keys ...59 NEAXMAIL AD-64 USER GUIDE “To determine caller ID information Keys” on page 59. to check new messages, or press for No until you select the message you want.
  • Page 65 Check next message * Available only if you are using the fax or e-mail option. Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO DETERMINE CALLER ID INFORMATION WITH TOUCHTONE KEYS TASK Backward Pause or continue Fast-forward...

  • Page 66: Recording Conversations & Monitoring Messages

    This section explains how to use the live record and live monitor features. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To record a conversation with Soft Keys... 63 To use live record feature keys on your phone ... 66 To monitor a message as it is recorded...

  • Page 67: To Record A Conversation With Soft Keys

    Some of these laws incorporate strict penalties. See also To use live record feature keys on your phone... 66 NEAXMAIL AD-64 USER GUIDE RECORDING CONVERSATIONS & MONITORING MESSAGES 63...
  • Page 68 END. Press ADDRESS to end the recording and disconnect the call. Then follow the address conversation to redirect the message. NEAXMAIL AD-64 USER GUIDE TO RECORD A CONVERSATION WITH SOFT KEYS RECORDING CONVERSATIONS & MONITORING MESSAGES 64...
  • Page 69 Check next message Delete * Available only if you are using the fax or e-mail option. NEAXMAIL AD-64 USER GUIDE TO RECORD A CONVERSATION WITH SOFT KEYS Pause and resume the recording. Ends the recording and disconnects the call. Then...

  • Page 70: To Use Live Record Feature Keys On Your Phone

    Some of these laws incorporate strict penalties. See also To record a conversation with Soft Keys ... 63 NEAXMAIL AD-64 USER GUIDE “To record a conver- Keys” on page 63. RECORDING CONVERSATIONS & MONITORING MESSAGES 66...
  • Page 71 Erase the caller. Rerecord new recording. NEAXMAIL AD-64 USER GUIDE TO USE LIVE RECORD FEATURE KEYS ON YOUR PHONE Pause and resume the recording. Ends the recording and disconnects the call. Then Erase the recorded message without disconnecting Erase the existing recorded message and start a RECORDING CONVERSATIONS &...

  • Page 72: To Monitor A Message As It Is Recorded

    See live monitor on or See also To monitor all your messages automatically ... 70 To turn live monitor on or off ... 71 NEAXMAIL AD-64 USER GUIDE off” on page 71. RECORDING CONVERSATIONS & MONITORING MESSAGES 68 “To turn...
  • Page 73 To stop listening, press the Soft Key below the CANCEL option on the phone display. Or, to connect to the caller, pick up the handset. NEAXMAIL AD-64 USER GUIDE TO MONITOR A MESSAGE AS IT IS RECORDED RECORDING CONVERSATIONS & MONITORING MESSAGES 69...

  • Page 74: To Monitor All Your Messages Automatically

    Or, to connect to the caller, pick up the handset. See also To monitor a message as it is recorded ... 68 To turn live monitor on or off... 71 NEAXMAIL AD-64 USER GUIDE off” on page 71. RECORDING CONVERSATIONS & MONITORING MESSAGES 70 “To turn...

  • Page 75: To Turn Live Monitor On Or Off

    See also To monitor a message as it is recorded ... 68 To monitor all your messages automatically... 70 NEAXMAIL AD-64 USER GUIDE to turn live monitor on or off. 7 7 9 for Yes, RECORDING CONVERSATIONS & MONITORING MESSAGES 71...

  • Page 76: Sending Messages

    This section explains how to send messages, either by leaving the message directly in a mailbox, or by calling an extension. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To send a message directly to another person’s mailbox ... 73 To leave a message when you call an extension...

  • Page 77: To Send A Message Directly To Another Person's Mailbox

    ... 89 To send a message to a subscriber at another location ... 91 NEAXMAIL AD-64 USER GUIDE to leave any messages. ) for any letter in the last name you do not know. when you hear the name of the subscriber you want.
  • Page 78 Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO SEND A MESSAGE DIRECTLY TO ANOTHER PERSON’S MAILBOX TASK Previous menu Answer No SENDING MESSAGES 74...

  • Page 79: To Leave A Message When You Call An Extension

    To send a message to a guest subscriber... 89 To send a message to a subscriber at another location... 91 NEAXMAIL AD-64 USER GUIDE “To send a message directly to another per- mailbox” on page 73. for Yes, for No.
  • Page 80 Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO LEAVE A MESSAGE WHEN YOU CALL AN EXTENSION TASK Previous menu Answer No SENDING MESSAGES 76...

  • Page 81: To Add To A Message Before Sending

    Press Press message after the beep. Press Press Press NEAXMAIL AD-64 USER GUIDE to stop recording. to edit the message. to add to the end of the message. Record your additional to stop recording. when you finish editing the message.

  • Page 82: To Listen To A Message Before Sending

    SING YOUR PHONE Address and record a message. Press Press Press Press Press NEAXMAIL AD-64 USER GUIDE to stop recording. to edit the message. to listen to the message. when you finish editing the message. to send the message. SENDING MESSAGES 78...

  • Page 83: To Rerecord A Message Before Sending

    Press Press Press beep. Press Press Press NEAXMAIL AD-64 USER GUIDE to stop recording. to edit the message. to rerecord the message. Rerecord your message after the to stop recording. when you finish editing the message. to send the message.

  • Page 84: To Send An Urgent Message

    Press Press Press Press message. Follow the conversation. NEAXMAIL AD-64 USER GUIDE to stop recording. to mark the message urgent. to send the message immediately. to finish leaving messages, or press to leave another SENDING MESSAGES 80...

  • Page 85: To Send A Private Message

    Follow the conversation to leave a message. Address the message, then record it. Press Press Press Press message. Follow the conversation. NEAXMAIL AD-64 USER GUIDE to stop recording. to mark the message private. to send the message. to finish leaving messages, or press to leave another SENDING MESSAGES 81...

  • Page 86: To Request A Return Receipt For A Message

    You can use special delivery to send a message and request a return receipt. NEAXMail AD-64 sends a receipt to your mailbox when the recipient listens to or opens the mes- sage. For messages sent to a message group, NEAXMail AD-64 sends a receipt for each group member.

  • Page 87: To Send A Message With Future Delivery

    You can use special delivery to mark a message to be sent at a later date and time. NEAXMail AD-64 does not send the message until the specified date and time. SING YOUR PHONE Call the voice messaging system. If asked, enter your personal ID and security code.

  • Page 88: To Redirect (Forward) A Message To Another Subscriber

    While listening to a message, press Spell the last name of the subscriber to whom you are redirecting the message. Press NEAXMAIL AD-64 USER GUIDE to interrupt it. to confirm that you want to redirect the message. SENDING MESSAGES 84...

  • Page 89: To Cancel A Message After Sending

    If the subscriber has not yet heard your last message, the system asks if you want to review it. Press When you hear the message you want to cancel, press cancel it. Press NEAXMAIL AD-64 USER GUIDE to review it. to confirm the cancellation. SENDING MESSAGES 85...

  • Page 90: To Send A Message To Additional Subscribers

    Follow the conversation to leave a message. Address the message, then record it. Press Press Follow the conversation to address the message. After you select the correct name, NEAXMail AD-64 confirms that a copy of the message has been sent. Repeat step 4 for each additional recipient. Press Press message.

  • Page 91: To Send A Message To A Group

    To send a message to a guest subscriber... 89 To send a message to a subscriber at another location... 91 NEAXMAIL AD-64 USER GUIDE subscribers” on page 86. to leave a message. when you hear the name of the group you want.

  • Page 92: To Find Out Who Has Not Yet Received A Group Message

    Press Press the list. See also To send a message to a group ... 87 NEAXMAIL AD-64 USER GUIDE to review the message. to interrupt it. to avoid canceling the message. to list who has not heard the message. Press...

  • Page 93: To Send A Message To A Guest Subscriber

    NEAXMail AD-64 by asking your system manager to add them as your guests. Your guests can call NEAXMail AD-64, then enter a per- sonal ID. Your guests can then leave messages directly in your mailbox without first dialing your extension.
  • Page 94 Record your message at the beep. The message must be at least three seconds long to be delivered. Press NEAXMAIL AD-64 USER GUIDE TO SEND A MESSAGE TO A GUEST SUBSCRIBER to leave any messages. ) for any letter in the last name you do not know.

  • Page 95: To Send A Message To A Subscriber At Another Location

    ... 87 Press To send a message to a guest subscriber... 89 NEAXMAIL AD-64 USER GUIDE to switch between spelling and number mode. to leave any messages. ) for any letter you do not when you hear the name of the subscriber you want.

  • Page 96: Changing Message Group Settings

    You can send a message to several subscribers at once by using message groups. This section explains how to create and maintain mes- sage groups. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To create a message group... 93 To add or delete group members ... 94 To change a group name or number ...

  • Page 97: To Create A Message Group

    Press group ...87 press To add or delete group members...94 NEAXMAIL AD-64 USER GUIDE to create a new group. when you are finished. to make the group a public group or when you are finished adding members. to leave a message for the group now. Otherwise,...

  • Page 98: To Add Or Delete Group Members

    To create a message group ...93 To change a group name or number To hear your groups and group members...96 NEAXMAIL AD-64 USER GUIDE to edit a group. when you hear the name to hear the next matching name. to add members. Or, press...

  • Page 99: To Change A Group Name Or Number

    To add or delete group members ... 94 To hear your groups and group members ... 96 NEAXMAIL AD-64 USER GUIDE to change a group name or number. to confirm, or press to hear the name of the next group.

  • Page 100: To Hear Your Groups And Group Members

    Follow the system instructions. Press See also To create a message group... 93 To add or delete group members ... 94 NEAXMAIL AD-64 USER GUIDE to list your groups and group members. for Yes, CHANGING MESSAGE GROUP SETTINGS 96 for No.

  • Page 101: Changing Mailbox Setup Options

    Depending on installed options, you may also be able to use the Mailbox Manager program to change your setup by computer. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To change your security code ... 98 To change your recorded name... 99 To change the spelling of your name...

  • Page 102: Changing Mailbox Setup Options

    Call the voice messaging system. If asked, enter your personal ID You can also use and security code. Mailbox Manager. Press Follow the system instructions. Press NEAXMAIL AD-64 USER GUIDE to change your security code. for Yes, CHANGING MAILBOX SETUP OPTIONS 98 for No.

  • Page 103: To Change Your Recorded Name

    Call the voice messaging system. If asked, enter your personal ID and security code. You can also use Mailbox Manager. Press Follow the system instructions to record your name. Press Yes, NEAXMAIL AD-64 USER GUIDE to change your recorded name. for No. CHANGING MAILBOX SETUP OPTIONS 99...

  • Page 104: To Change The Spelling Of Your Name

    Call the voice messaging system. If asked, enter your personal ID and security code. Press Follow the system instructions to change your spelled name. Press NEAXMAIL AD-64 USER GUIDE to change your spelled name. for Yes, for No. CHANGING MAILBOX SETUP OPTIONS 100...

  • Page 105: To Change Your Playback Options

    The system plays the Announce time stamp after messages time and date that the message was recorded after playing the message. NEAXMAIL AD-64 USER GUIDE CHANGING MAILBOX SETUP OPTIONS 101...

  • Page 106: To Turn Call Transfer On Or Off

    Call the voice messaging system. If asked, enter your personal ID You can also use and security code. Mailbox Manager. Press Follow the system instructions. Press NEAXMAIL AD-64 USER GUIDE to turn call transfer on or off. for Yes, CHANGING MAILBOX SETUP OPTIONS 102 for No.

  • Page 107: To Change The Call Transfer Number

    Call the voice messaging system. If asked, enter your personal ID You can also use and security code. Mailbox Manager. Press transferred. Follow the system instructions. Press NEAXMAIL AD-64 USER GUIDE to change the number to which your calls are for Yes, CHANGING MAILBOX SETUP OPTIONS 103 for No.

  • Page 108: To Change Call Screening Options

    The system adds the caller’s name to the beginning of the caller’s message. The system says, “Call for <your Tell me who the call is for name>” before transferring the call. NEAXMAIL AD-64 USER GUIDE CHANGING MAILBOX SETUP OPTIONS 104...
  • Page 109 “Ask me if I want to take the call,” the system asks for the caller’s name, then rings your extension. When you answer the call, the system plays the caller’s recorded name, then asks if you want to take the call. NEAXMAIL AD-64 USER GUIDE CHANGING MAILBOX SETUP OPTIONS 105...

  • Page 110: To Turn Call Screening On Or Off

    Call the voice messaging system. If asked, enter your personal ID You can also use and security code. Mailbox Manager. Press Press NEAXMAIL AD-64 USER GUIDE to turn call screening on or off. to turn call screening on. Press CHANGING MAILBOX SETUP OPTIONS 106 to turn it off.

  • Page 111: To Turn Call Holding On Or Off

    Depending on your phone system, NEAXMail AD-64 can hold a call until your extension is available. If your system manager has set up call holding for you, you can turn call holding on and off. When call holding is turned on and your extension is busy, the system asks callers if they want to hold until you are available or to leave a message.

  • Page 112: To Change Message Delivery

    Your system manager can enable this feature for you. See your system manager for more information. NEAXMAIL AD-64 USER GUIDE CHANGING MAILBOX SETUP OPTIONS 108...
  • Page 113 Press instructions. Press Change any remaining message delivery numbers by repeating the procedure. NEAXMAIL AD-64 USER GUIDE to turn on delivery for that number or to change the phone number. After you enter a phone to end the entry. to change the schedule, and then follow the system for Yes, for No.

  • Page 114: To Let Callers Find Your Extension In The Directory

    Call the voice messaging system. If asked, enter your personal ID You can also use and security code. Mailbox Manager. Press Follow the system instructions to change your spelled name. Press NEAXMAIL AD-64 USER GUIDE to change your directory listing. for Yes, for No. CHANGING MAILBOX SETUP OPTIONS 110...

  • Page 115: Sending And Receiving Faxes

    Use the print-to-fax feature to fax docu- Print-to-fax ments to other subscribers, groups, personal database contacts, or other recipients. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To receive a fax... 112 To receive all your faxes with one call ... 114 To change your fax delivery number or schedule...

  • Page 116: To Receive A Fax

    The cover sheet lists which faxes are included and their page lengths. See also To check new messages ...23 To receive all your faxes with one call ...114 NEAXMAIL AD-64 USER GUIDE SENDING AND RECEIVING FAXES 112...
  • Page 117 After listening to the fax message, press fax message, press Follow the system instructions. NEAXMAIL AD-64 USER GUIDE to check new messages. NEAXMail AD-64 plays your new . While listening to the SENDING AND RECEIVING FAXES 113 TO RECEIVE A FAX...

  • Page 118: To Receive All Your Faxes With One Call

    SING YOUR PHONE Call the voice messaging system. If asked, enter your personal ID and security code. At the main menu, press See also To receive a fax ... 112 NEAXMAIL AD-64 USER GUIDE SENDING AND RECEIVING FAXES 114...

  • Page 119: To Change Your Fax Delivery Number Or Schedule

    See also To change your fax greeting ...116 To change your fax notification...117 NEAXMAIL AD-64 USER GUIDE The system stores your faxes until you The system automatically delivers Other fax delivery options may be available to change your fax delivery phone number or for Yes, for No.

  • Page 120: To Change Your Fax Greeting

    Press Follow the system instructions. Press See also To change your fax delivery number or schedule ...115 To change your fax notification...117 NEAXMAIL AD-64 USER GUIDE to change your fax greeting. for Yes, for No. SENDING AND RECEIVING FAXES 116...

  • Page 121: To Change Your Fax Notification

    115 To change your fax greeting... 116 NEAXMAIL AD-64 USER GUIDE to insert a one-second pause where you want the to turn on delivery for the number or to change the phone number. After you enter a phone to end the entry.

  • Page 122: Checking E-Mail By Phone

    With ActiveFax, you can fax your e-mail messages to any fax machine. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To check your e-mail messages by phone ... 119 To hear who else received an e-mail message ... 121 To enter your e-mail password with touchtones ...

  • Page 123: To Check Your E-Mail Messages By Phone

    Call the voice messaging system. If asked, enter your personal ID and security code. Press messages you have already read. The system offers any new voice or fax messages first. NEAXMAIL AD-64 USER GUIDE to check new e-mail messages. Press . The sys- for e-mail CHECKING E-MAIL BY PHONE 119...
  • Page 124 * This feature may not be available at your site. Use these keys anytime TASK Main menu Answer Yes NEAXMAIL AD-64 USER GUIDE TO CHECK YOUR E-MAIL MESSAGES BY PHONE , then refer to the password for Yes, for No.

  • Page 125: To Hear Who Else Received An E-Mail Message

    123. When offered the message you want to check, press While listening to the message, press NEAXMAIL AD-64 USER GUIDE to check new e-mail messages. Press , then refer to the password for e-mail .

  • Page 126: To Enter Your E-Mail Password With Touchtones

    Do not use your phone to match letters. Use the password charts on page 123. E-mail password examples today = TODAY = 2day = ToDay = NEAXMAIL AD-64 USER GUIDE . For example: press . You do CHECKING E-MAIL BY PHONE 122...

  • Page 127: To Enter Your E-Mail Password With Touchtones

    = 42 = 43 = 51 k = 52 = 53 m = 61 NEAXMAIL AD-64 USER GUIDE TO ENTER YOUR E-MAIL PASSWORD WITH TOUCHTONES when asked. followed by the digit. Refer to the to end. Uppercase letters n = 62...

  • Page 128: To Turn Your E-Mail Message Totaling On Or Off

    SING YOUR PHONE Call the voice messaging system. If asked, enter your personal ID and security code. Press Press totaling. NEAXMAIL AD-64 USER GUIDE to turn on e-mail totaling. Press to turn off e-mail CHECKING E-MAIL BY PHONE 124...

  • Page 129: To Fax A Specific E-Mail Message

    123. When offered the e-mail message you want, press Press Follow the system instructions. Press NEAXMAIL AD-64 USER GUIDE “To fax all of your e-mail messages with a call” on page 126. to check new messages. Press , then refer to the password to fax the message.

  • Page 130: To Fax All Of Your E-Mail Messages With A Single Call

    Press To deliver the fax to your usual fax machine, press different fax machine, press Follow the system instructions. Press NEAXMAIL AD-64 USER GUIDE message” on page 125. to fax your e-mail messages. and enter the fax phone number. for Yes, .

  • Page 131: To Change Your E-Mail Password

    If your e-mail password uses any letters or special characters, press When you are finished, press NEAXMAIL AD-64 USER GUIDE when asked. Use the password charts on page 123. when asked. Use the password charts on page 123. when asked. Use the password charts on page 123.

  • Page 132: Using Speech Recognition

    The next time you call the system, just start speaking. You can speak commands, or press a touchtone key at any time. NEAXMAIL AD-64 USER GUIDE IN THIS SECTION To access your mailbox with speech commands ... 129 To check your voice messages with speech...

  • Page 133: To Access Your Mailbox With Speech Commands

    Press touchtone keys to enter your personal ID. Press or say your security code. To protect your mailbox from unauthorized access, say your security code only in a secure location. NEAXMAIL AD-64 USER GUIDE at the main menu. “To enter your e-mail pass- speech” on page 135.
  • Page 134 Say these commands at the main menu. The words in bold are required. Check new messages Send a message Check old messages Change setup options NEAXMAIL AD-64 USER GUIDE TO ACCESS YOUR MAILBOX WITH SPEECH COMMANDS OR PRESS AT THE MAIN MENU, PRESS...

  • Page 135: To Check Your Voice Messages With Speech

    Say “Check new messages” or “Check old messages.” The words in bold are required. Follow the instructions by responding in your normal speaking voice. See the following table for commands available during voice message playback. NEAXMAIL AD-64 USER GUIDE USING SPEECH RECOGNITION 131...
  • Page 136 If the message does not rewind completely, say “Repeat” to repeat the entire message. The message is marked as old or read. To cancel redirecting a message, say “End.” NEAXMAIL AD-64 USER GUIDE TO CHECK YOUR VOICE MESSAGES WITH SPEECH OR PRESS OR PRESS...

  • Page 137: To Check Your E-Mail Messages With Speech

    With the text-to-speech feature and speech recognition, you can check e-mail messages by phone with spoken commands. NEAXMail AD-64 reads the text portion of your e-mail messages and plays any attached WAV files. You can control e-mail message playback by speaking any of the commands on the following table.
  • Page 138 If the message does not rewind completely, say “Repeat” to repeat the entire message. The message is marked as old or read. To cancel out of redirecting a message, say “End.” NEAXMAIL AD-64 USER GUIDE TO CHECK YOUR E-MAIL MESSAGES WITH SPEECH OR PRESS OR PRESS...

  • Page 139: To Enter Your E-Mail Password With Speech

    You do not need to use the password charts. To skip entering your e-mail password, say “End.” E-mail password examples today = TODAY = 2day = ToDay = NEAXMAIL AD-64 USER GUIDE USING SPEECH RECOGNITION 135...
  • Page 140 = 41 h = 42 = 43 = 51 k = 52 = 53 m = 61 NEAXMAIL AD-64 USER GUIDE TO ENTER YOUR E-MAIL PASSWORD WITH SPEECH Uppercase letters Numbers n = 62 A = 24 N = 65...

  • Page 141: To Send A Message With Speech

    To send a message with speech NEAXMail AD-64 lets you use speech to leave voice mes- sages for subscribers, groups, or guests. You can leave messages directly in a subscriber’s mailbox, or you can call the subscriber’s extension. If you call a subscriber’s extension and the call is unan- swered, your call is automatically routed to the sub- scriber’s mailbox, where you can leave a message.

  • Page 142: To Send A Message With Speech

    When asked, say “Send.” Or, if desired, follow the prompts to edit the message, address it to others, or set special delivery options. NEAXMAIL AD-64 USER GUIDE TO SEND A MESSAGE WITH SPEECH ) for any letter in the last name you do not know.
  • Page 143 Stop At the main menu, use this command to turn speech mode on or off TASK Switch between speech mode and touchtone mode NEAXMAIL AD-64 USER GUIDE TO SEND A MESSAGE WITH SPEECH OR PRESS AT THE MAIN MENU, PRESS...

  • Page 144: To Say Numbers, Times, Or Dates

    Include “A. M.” or “P. M.” For example, for 4:00 in the after- noon, say “Four P. M.” For 7:15 in the morning, say “Seven fifteen A. M.” For a message delivery schedule, say the day of the week. For example, say “Monday.” NEAXMAIL AD-64 USER GUIDE USING SPEECH RECOGNITION 140...

  • Page 145: Menus And Reference

    + a number sequence of menu options. For example, to turn on call transfer, enter your personal ID + your security code + NEAXMAIL AD-64 USER GUIDE to hear the next IN THIS SECTION Shortcuts available during message playback ... 142 Shortcuts for other common tasks ...

  • Page 146: Shortcuts Available During Message Playback

    TASK Reply Return call Hear Caller ID Check the next message Delete NEAXMAIL AD-64 USER GUIDE to reply to a message, then to redirect a message. After you finish redirect- SHORTCUT TASK 3 4 4 Archive 3 4 5...

  • Page 147: Shortcuts For Other Common Tasks

    Review old messages Change setup options Switch personal greetings Change your standard greeting Change your alternate greeting Change your busy greeting NEAXMAIL AD-64 USER GUIDE SHORTCUT TASK Change your security code Turn call transfer off Turn call transfer on Change the phone number for call transfer...

  • Page 148: Shortcuts For Fax Features

    Press your personal ID and security code, then enter the following shortcuts to do these tasks. TASK Edit your fax greeting Change your fax delivery Deliver all faxes NEAXMAIL AD-64 USER GUIDE SHORTCUT 7 4 94 7 6 5 8 MENUS AND REFERENCE 144...

  • Page 149: Shortcuts For E-Mail Integration

    Check old e-mail messages While listening to an e-mail message, to hear recipients Turn e-mail totaling on or off Change your e-mail password NEAXMAIL AD-64 USER GUIDE SHORTCUT 7 7 8 4 7 7 8 5 MENUS AND REFERENCE 145...

  • Page 150: Menu Options Diagrams

    Forward Sending a message Main Menu New messages Send a message Address and record the message, then: Old messages Setup options NEAXMAIL AD-64 USER GUIDE After Message Hear e-mail recipients* Reply Check next message Delete Archive/fax an e-mail Hear timestamp...
  • Page 151 Setup Options Setup options Greetings Groups Transfer or delivery Personal options * This feature may not be available at your site. NEAXMAIL AD-64 USER GUIDE Greetings Hear current greeting Edit alternate greeting Switch greetings Edit busy greeting Edit standard greeting...

  • Page 152: Index

    Soft Keys using touchtone keys call screening definition of options turning on or off by phone NEAXMAIL AD-64 USER GUIDE call transfer changing phone number by phone turning on or off by phone caller ID determining with Soft Keys...
  • Page 153 63, locations, addressing to other mailbox set up by computer 4, setup, initial Mailbox Manager about accessing your mailbox NEAXMAIL AD-64 USER GUIDE menu conversation menus conversation mode shortcuts system diagram message delivery changing phone number by phone...
  • Page 154 NEAXMAIL AD-64 USER GUIDE system-wide commands TeLANophy about setup ViewCall Plus ViewFax ViewMail ViewMail for GroupWise ViewMail for Microsoft Messaging...

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