The sound loses stereo effect
when you play a VIDEO CD, a
CD, or an audio file.
There is no sound or the volume
level is very low from a certain
speaker or all the speakers.
The sound comes from the center
There is no system sound from
The sound of files played from a
DATA CD/DATA DVD/USB
device is distorted.
There is noise or the sound skips
while playing a USB device.
A disc does not play.
The language for the sound track
or subtitle cannot be changed.
A disc does not start playing
from the beginning.
A DATA CD/DATA DVD
cannot be played.
A file cannot be played.
A JPEG image file cannot be
A video file cannot be played.
The titles of folders/files/file
names are not displayed
Problems and solutions
• Select stereo sound by pressing AUDIO (page 42).
• Check the surround setting (page 55).
• Check the speaker connections and settings (pages 29, 76).
• Depending on the DVD, the output signal may not be the entire 5.1 channel.
• A 2 channel source is being played.
• Check the wireless setting (page 60).
• Depending on the disc, the sound may come from the center speaker only.
• Set [AUDIO (HDMI)] in [HDMI SETUP] to [ON] (page 73).
• The HDMI OUT jack does not output Super Audio CD sound.
• Perform the following procedure.
1 Turn the system off and on again.
2 Turn the connected component off and on again.
3 Disconnect and then connect the HDMI cable again.
• The bit rate used when encoding the audio files was low. Transfer audio files
encoded with higher bit rates onto the DATA CD/DATA DVD/USB device.
• Copy the files to your computer, format the USB device in FAT12, FAT16, or
FAT32 format, and transfer the files to the USB device again.
Problems and solutions
• The region code on the DVD does not match the system.
• Moisture has condensed inside the unit and may cause damage to the lenses.
Remove the disc and leave the unit turned on for about half an hour.
• Set the language via the disc's menu.
• While in stop mode, press x on the unit or the remote and then start playback
• The DATA CD is not recorded in ISO 9660 Level 1/Level 2, or Joliet.
• The DATA DVD is not recorded in UDF (Universal Disk Format).
• The extension of the file name or file format is not correct. See "Playable Discs/
Files on a USB Device" (page 5).
• Check the [MEDIA] setting (page 40).
• The system can play to a depth of 8 folders only.
• Check that the number of folders is 200 or less.
• Check that the number of audio files/JPEG image files in the folder is 150 or
• The JPEG image file is larger than 3,072 (width) × 2,048 (height) pixels in
normal format, or more than 2,000,000 pixels in progressive format which is
mainly used on Internet Web sites.
• The video file is larger than 720 (width) × 576 (height).
• The system can only display numbers and letters of the alphabet. Other
characters are displayed as [_].