Table of Contents
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Chapter 9: Troubleshooting
Modem (cable or DSL)
■
Make sure that the modem cable is plugged into the Ethernet
network jack and not the modem jack. See
"Back" on page 104
made correctly.
■
See the documentation that came with your modem for additional
troubleshooting information.
Modem (dial-up)
Your modem does not dial or does not connect
■
Make sure that the modem cable is plugged into the modem jack
and not the Ethernet network jack. See
make sure that the connections have been made correctly.
■
Make sure that your convertible tablet PC is connected to the
telephone line and the telephone line has a dial tone.
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone
line, then check for a dial tone by plugging a working telephone into
the telephone wall jack.
■
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and
call waiting is disabled before using the modem. Contact your
telephone service to get the correct code to temporarily disable the
service. Also make sure that the modem dialing properties are set
appropriately.
To check the dialing properties:
1
Tap or click
Panel window opens. If your Control Panel is in Category View,
tap or click
2
Tap or click/Double-tap or double-click the
Options
3
Tap or click the location from which you are dialing, then tap
or click
132
to make sure that the connections have been
, then tap or click
Start
Printers and Other Hardware
icon, then tap or click the
.
Edit
www.gateway.com
"Back" on page 14
"Right Side" on page 13
. The Control
Control Panel
.
Phone and Modem
tab.
Dialing Rules
or
to
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Table of Contents
Troubleshooting
