MakerBot Digitizer User Manual page 55

PROBLEM
The camera feed does not
appear in the viewport on the
New Scan screen
The point cloud does not build
during a scan
TROUBLESHOOTING
SOLUTION
1.
Restart the MakerBot Digitizer, reboot your
computer and make sure the USB cable is
connected to both the computer and the
MakerBot Digitizer.
2.
Choose Restart Background Service from
the Services menu to restart Conveyor, the
service that handles the MakerBot Digitizer's
connection to your computer.
3.
If the camera feed still does not appear,
contact MakerBot Support by emailing
support@makerbot.com
No points appearing in the viewport during a
scan is a sign that the camera is not gathering
any data. Check to ensure that the lasers are
projecting red light onto your object, and make
sure that the camera filter is positioned over the
camera lens.
If the lasers are functioning and the camera
filter is in the correct position, please
contact MakerBot Support by emailing
support@makerbot.com
TROUBLESHOOTING + MAINTENANCE
55