Barco XHD-404 User Manual page 278

Appendix J: Trouble shooting
Problem
Bad output on a
specific channel
Bad input on a
specific channel
Barco Pn: 60600320
Possible cause
The connections may be incorrect.
The suggested cable length has
been exceeded.
The converters are unsupported.
A connection or cable is bad.
The suggested cable length has
been exceeded.
The converters are unsupported.
The input format is unsupported.
Barco Media Server XHD-Series User Guide
Remedy
Make sure that the cable is seated
correctly and that the thumb-
screws are tight.
Be sure not to exceed maximum
cable length.
Be sure to use the supplied con-
verters. (See Note #2 to Table 2.1,
Box content".) Swap the converter
for a converter with a known good
output.
Make sure that the cable is seated
correctly and that the thumb-
screws are tight.
Swap the cable for a known good
cable.
Be sure not to exceed maximum
cable length.
Be sure to use the supplied con-
verters. (See Note #2 to Table 2.1,
Box content".) Swap the converter
for a converter with a known good
output.
• Be sure to use specified video
input formats. See the Supported
3D, audio, image, and video formats
(p.255) section of this user guide.
• To check the DVI inputs, use the
Vision window application in-
stalled on the server. See the DVI
video input check (p.239) section of
this user guide.
• To check the SDI inputs, use the
dREC application installed on the
server. See the SDI video input
check (p.240) section of this user
guide.
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