Warranty; Guarantee - Canyon Urban Manual

64 WARRANTY AND GUARANTEE

WARRANTY

Your bike was manufactured with care and delivered
to you largely preassembled. We are obliged by law to
guarantee that your bike is free of any defects which
considerably reduce its value or fitness for use or
make it worthless or useless. You have full warranty
rights within the first two years after purchase. We
are your contact in the event of defects and you can
get in touch with us at the stated address.
In order for your claims to be processed smoothly it is
necessary that you present your receipt. Therefore,
please keep your receipt in a safe place.
To ensure a long service life and good durability of
your bike only use it for its intended purpose (see
chapter "Intended use"). Also observe the permissi-
ble load specifications and the instructions on trans-
porting baggage and children (see chapter "Intended
use"). The manufacturers' assembly instructions
(above all the torque settings for bolts) and the pre-
scribed maintenance intervals must be strictly fol-
lowed, as well. Please observe the tests and routines
listed in this manual or in any other manual enclosed
with this delivery (see chapter "Service and mainte-
nance schedule") as well as any instructions as to the
replacement of safety-relevant components, such as
handlebars, brakes etc.
We wish you safe and happy cycling wherever your
bike takes you. If you have any questions, please call
our service hotline at +44 208 5496001.
Always use your bike for its intended use
Enclosed with the delivery you will find the
i
operating instructions of the component
manufacturers. Here you will find all details about
use, maintenance and care. This manual contains
multiple references to these specific and detailed
operating instructions. Please make sure the indi-
vidual operating instructions for clipless pedals
and gear and brake components are in your pos-
session and keep them in a safe place together
with this leaflet and the manual.
Carbon is a composite material which is
i
used for weight-optimised designs. Sur-
face irregularities on carbon components (small
boils and pores) are unavoidable for reasons in-
herent in the manufacturing process. This does
not constitute a defect.
A NOTE ON WEAR
Some components of your bike are subject to wear
due to their function. The rate of wear depends on
care and maintenance as well as on the way you use
your bike (kilometres travelled, rides in the rain, dirt,
salt etc.). Bikes that are often left standing in the
open may also be subject to increased wear through
weathering.
These components require regular care and mainte-
nance. Nevertheless, sooner or later they will reach
the end of their service life, depending on conditions
and intensity of use.
Parts that have reached their limit of wear must be
replaced. This applies to the following parts:
Chain Saddle covering
Gates belt (leather)
Cables Brake pads
Grip coverings or Brake discs/rotors
bar tape Brake cables
Chainrings Brake cable housings
Sprockets Bearings in hubs,
Pulleys joints
Bowden cables Illuminants
Tyres Lubricants
The brake pads of disc brakes are subject to wear
due to their function. If you use your bike for com-
petitive cycling or in hilly terrain, they may have to be
replaced quite frequently. Regularly check the condi-
tion of the pads and have them replaced by a dealer.
Brake pads with a width of less than a millimetre must be replaced
with original spare parts
WARRANTY AND GUARANTEE 65

GUARANTEE

Over and above the statutory warranty we give a vol-
untary guarantee of altogether 6 years on frames and
forks of the Urban bikes.
This guarantee runs from the date of purchase and
only applies to claims made by the initial buyer. It
does not cover paint damage. We reserve ourselves
the right to repair defective frames or forks or to re-
place them with the relevant successor model. Only
these issues can be claimed under guarantee. Addi-
tional costs, such as assembly and transport costs
etc., shall not be borne by us.
The guarantee does not cover damage caused by
improper or other than the intended use, such as
neglect (poor care and maintenance), crashes, over-
loading or resulting from changes made to the frame
or fork or from the mounting or remounting of addi-
tional components. Damage resulting from jumps or
other types of overstress is likewise not covered by
the guarantee.
Canyon Urban bikes are high-end bikes,
representing lightweight construction as
pinnacle of engineering. Also be a professional
when it comes to handling of the material. Misuse,
unprofessional assembly or insufficient mainte-
nance can render the Urban bike unsafe. Risk of
an accident!