Wireless Ptz Network Camera Installation - D-Link DCS-5220 User Manual

Appendix D - Frequently Asked Questions
Fixed Dome Day & Night Network Camera Installation
1. Can the Network Camera be used outdoors?
The Wireless PTZ Network Camera is not weatherproof. It needs to be equipped with a weatherproof case for outdoor use but it is not
recommended for wireless camera.
2. When physically connecting the Network Camera to a network, what network cabling is required?
The Wireless PTZ Network Camera uses Category 5 UTP cable allowing 10 Base-T and 100 Base-T networking solutions.
3. Can the Network Camera be setup as a PC-cam on a computer?
No, the Wireless PTZ Network Camera is used only on an Ethernet or Fast Ethernet network. The D-Link DSB-C110, DSB-C310, can be
used as a PC Camera (Webcam).
4. Can the Network Camera be connected to the network if it consists only of private IP addresses?
Yes, the Wireless PTZ Network Camera can be connected to a LAN using only a private IP address.
5. Can the Network Camera be installed and work if a firewall exists in the network?
If a firewall exists in the network, port 80 is open for ordinary data communication and HTTPS port 443 for . The DCS-5220 uses RTSP
port 554, RTP port 556, and RTP port 558 for streaming audio and video. These ports (or the ports you have specified in the Setup Tab
in the Configuration screen) need to be opened on the firewall.
6. Why am I unable to access the Network Camera from a web browser?
If a router or firewall is used on the network, the correct ports for the DCS-5220 may not be configured on the router or firewall. To correct
the problem, you need to determine if the DCS-5220 is behind a router or firewall and if the router or firewall is properly configured for
the ports the DCS-5220 is using. Refer to Page 38 for help in opening the correct ports on a router or firewall for use with the DCS-5220.
Other possible problems might be due to the network cable. Try replacing your network cable. Test the network interface of the product
by connecting a local computer to the unit. If the problem is not solved, the Wireless PTZ Network Camera might be faulty.
7. Why does the Network Camera work locally but not externally?
• This might be caused by network firewall protection. The setting of the firewall may need to be changed in order for the Wireless PTZ
Network Camera to be accessible outside of your local LAN. Check with the Network Administrator for your network.
• Make sure that your Wireless PTZ Network Camera isn't conflicting with any Web server you may have running on your network.
• The default router setting might be a possible reason. Check that the configuration of the router settings allows the Wireless PTZ
Network Camera to be accessed outside of your local LAN.
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