Onkyo TX-NR535 Advanced Manual page 39

Audio
■ There is no sound, or it is very quiet
⿠ Make sure that the proper input source is selected.
⿠ Make sure that connecting plugs are pushed in all the
way.
⿠ Make sure that the inputs and outputs of all components
are connected properly.
⿠ Make sure that the polarity of the speaker cables is
correct, and that no bare wires are in contact with the
metal part of speaker terminals.
⿠ Make sure that the input source is properly selected.
⿠ Make sure that the speaker cables are not shorting.
⿠ Check the volume. The volume level is adjustable
between Min, 1 to 79, Max (80) It is normal that the unit
volume level is set up to 40 or around.
⿠ If the MUTING indicator on the display flashes, press
MUTING on the remote controller to unmute the unit.
⿠ While headphones are connected to the PHONES jack,
no sound is output from the speakers.
⿠ If there is no sound from a BD/DVD player connected to
an HDMI IN, check the BD/DVD player's output settings,
and be sure to select a supported audio format.
⿠ Check the digital audio output setting on the connected
component. On some game consoles, such as those
that support DVD, the default setting is off.
⿠ With some DVD-Video discs, you need to select an
audio output format from a menu.
⿠ If your turntable uses an MC cartridge, you must
connect an MC head amp, or an MC transformer.
⿠ Make sure that none of the connecting cables are bent,
twisted, or damaged.
⿠ Not all listening modes use all speakers.
⿠ Specify the speaker distances and adjust the individual
speaker levels.
⿠ Make sure that the speaker setup microphone is not still
connected.
⿠ If the input signal format is set to "PCM" or "DTS", set it
to "Off".
■ Only the front speakers produce sound
⿠ When the Stereo or Mono listening mode is selected,
only the front speakers and subwoofer produce sound.
⿠ Make sure the speakers are configured correctly.
■ Only the center speaker produces sound
⿠ If you use the Dolby Pro Logic II listening mode with
a mono source, such as an AM radio station or mono
TV program, the sound is concentrated in the center
speaker.
⿠ Make sure the speakers are configured correctly.
■ The surround speakers produce no sound
⿠ When the T-D (Theater-Dimensional), Stereo or Mono
listening mode is selected, the surround speakers
produce no sound.
⿠ Depending on the source and current listening mode,
not much sound may be produced by the surround
speakers. Try selecting another listening mode.
⿠ Make sure the speakers are configured correctly.
■ The center speaker produces no sound
⿠ When the Stereo or Mono listening mode is selected,
the center speaker produces no sound.
⿠ Make sure the speakers are configured correctly.
■ The subwoofer produces no sound
⿠ When you play source material that contains no
information in the LFE channel, the subwoofer produces
no sound.
⿠ Make sure the speakers are configured correctly.
■ There is no sound with a certain signal format
⿠ When listening to Dolby Digital and/or DTS sound,
digital connection is necessary.
⿠ Check the digital input terminal setting. If the connection
is different from the default, re-setting is necessary.
⿠ Check the digital audio output setting on the connected
component. On some game consoles, such as those
that support DVD, the default setting is off.
■ Can not select the Pure Audio listening mode
(European, Australian and Asian models)
⿠ The Pure Audio listening mode can not be selected
while Zone 2 is on.
■ Can not select a desired listening mode
⿠ Depending on the connecting status of the speaker,
some listening modes may not be selected. Check the
details in "Using the Listening Modes" section.
■ Can not play 5.1ch
⿠ Make sure the speakers are configured correctly.
⿠ Not all listening modes use all speakers.
■ The speaker volume cannot be set as required
⿠ Check to see if a maximum volume has been set.
■ Noise can be heard
⿠ Using cable ties to bundle analog audio (RCA) cables
with power cords, speaker cables, etc. may degrade the
audio performance, so refrain from doing it.
⿠ An analog audio (RCA) cable may be picking up
interference. Try repositioning your cables.
■ The Late Night function does not work
⿠ Make sure the source material is Dolby Digital, Dolby
Digital Plus, or Dolby TrueHD.
■ About DTS signals
⿠ When DTS program material ends and the DTS
bitstream stops, the unit remains in DTS listening mode
and the dts indicator remains on. This is to prevent noise
when you use the pause, fast forward, or fast reverse
function on your player. If you switch your player from
DTS to PCM, you may not hear any sound because the
unit does not switch formats immediately. In such case,
you should stop your player for about 3 seconds and
then resume playback.
⿠ With some CD and LD players, you will not be able to
playback DTS material properly even though your player
is connected to a digital input on the AV receiver. This is
usually because the DTS bitstream has been processed
(e.g., output level, sampling rate, or frequency response
changed) and the AV receiver does not recognize it as a
genuine DTS signal. In such cases, you may hear noise.
⿠ Playing DTS program material, using the pause, fast
forward, or fast reverse function on your player may
produce a short audible noise. This is not a malfunction.
■ The beginning of audio received by an HDMI IN can
not be heard
⿠ Since it takes longer to identify the format of an HDMI
signal than it does for other digital audio signals, audio
output may not start immediately.
Troubleshooting
39