Warranty Claims; Customer Service - ACN Iris X Quick Start Manual

WARRANTY CLAIMS

Should your Product fail within the DOA/ELF Period or the Warranty Period you will need to contact ACN's
Customer Service Team on 1300 881 778 to describe the defect. ACN will then issue you with a prepaid
return courier satchel for you to return the device for testing purposes. ACN will not be liable for any
expenses you incur in relation to any DOA/ELF or Warranty Claim.
The return satchel is pre-labelled with our return address which is:
ACN Product Returns
Locked Bag 2145
NORTH SYDNEY NSW 2059
Please note that some of your personal settings, content and other information and stored data may
be lost when the Product is repaired or replaced. Due to applicable law, other regulation or technical
restrictions, ACN will not make a back-up copy of your information.
ACN does not take responsibility for any lost information of any kind and will not reimburse you for such
loss. You should always make back-up copies of all the information stored on the Product before handing
it in for repair or replacement.
You will need to comply with any other return procedures stipulated by ACN as published or explained
at the time of the claim. If a defect exists and a valid claim under the Warranty is received by ACN after
the first 14 days following the expiry of the Warranty Period, ACN is entitled to charge for any reasonable
shipping and handling costs made in connection with the repair or replacement of the Product.
ACN respects your rights as a consumer. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure. Nothing contained in this Warranty shall be read or applied so as to exclude, restrict
or modify the application of applicable provisions of Australian Consumer Law, including Consumer
entitlements described in the Competition and Consumer Act (as amended), or any relevant State or
Territory statute which by law cannot be excluded, restricted or modified.
To the extent that any such statute permits ACN to limit our liabilities to compensate or indemnify you
or any other person for breach of an implied guarantee, condition or warranty, our respective liabilities
for such breach shall be limited to, at our option: (a) the replacement of the Product or the supply of an
equivalent Product or payment of the cost of replacing the Product or acquiring an equivalent Product; or
(b) the repair of the Product or payment of the cost of having the Product repaired.
STANDARD FORM OF AGREEMENT
Important Customer Information: Your Rights and Obligations.
For the complete terms and conditions which apply to the supply of the Product and ACN services, and
which set out your rights and obligations, please refer to ACN's Standard Form of Agreement (SFOA),
available on our website acnpacific.com.au.

CUSTOMER SERVICE

Our dedicated Customer Service team is available 6 days a week for all of your service needs.
Email Enquiries enquiries@acnpacific.com.au
Chat
acnpacific.com.au/contact-us
Customer Service 1300 881 778
From Overseas +61 2 8214 4285
Hours of Operation
Monday to Friday: 9:00am - 6:00pm (AEST)
Saturday: 10:00am - 6:00pm (AEST)
Sundays and Public Holidays: Closed
For further information about pricing and other services available from ACN, please visit acnpacific.com.au.