Guarantee Conditions; Limitations; Exclusions - RED PRIMULA Use And Maintenance Manual

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INFORMATION

For any problems, please contact your dealer or
company qualified and authorised personnel and always
request original spare parts for repairs.
 Only use the fuel recommended by the company (for
ITALY only 6mm diameter pellets whereas for the other
European countries, pellets with a diameter of 6-8 mm)
and only supplied by the automatic feed system.
 Periodically check and clean the smoke outlet ducts
(connection to the flue pipe).
 The pellet stove is not a cooking appliance.
 Always keep the cover of the fuel hopper closed.
 Keep this instruction manual carefully because it must
stay with the stove throughout its working life. If the
stove is sold or transferred to another user, always
make sure that the booklet goes with the product.
 If lost, please request a copy from your dealer or from
the company.

GUARANTEE CONDITIONS

1.3.
The company guarantees the stove, excluding the
components which are subject to normal, for a period
of two years from the date of purchase, as proved by a
supporting document which gives the name of the vendor
and the date on which the sale took place. The guarantee is
conditional on the guarantee certificate being filled in and
returned within 8 days, and requires that the product be
installed and tested by a specialised installer, according to
the detailed instructions given in the instruction booklet
supplied with the product.
The term 'guarantee' is to be understood to denote the free-
of-charge replacement or repair of parts recognised to
have been defective at the start by reason of
manufacturing defects.

1.3.1. Limitations

The above guarantee does not cover components relating to electrical
and electronic parts, or fans, on which the guarantee period is 1 year
from the purchase of the product, documented as specified above. The
guarantee does not cover parts subject to normal wear such as
gaskets, glass, and any parts with can be removed from the firebox.
The replacement parts will be guaranteed for the remainder of the
guarantee period starting from the date of purchase of the product.

1.3.2. Exclusions

Variations in colour in the painted or ceramic parts, and crackling of the
glaze on the ceramics, do not constitute grounds for a claim under the
guarantee, as they are natural characteristics of the material and of the
use of the product.
The guarantee will not cover all parts which are found to be faulty due
to negligence or careless use, incorrect maintenance, installation not
conform with that specified by the company (see relative chapters in
this manual for use).
Warnings and guarantee conciliations
PELLET STOVES
INSTALLATION AND USE MANUAL
Technical service - Rights reserved - Reproduction prohibited
Chapter 1
7
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