ab Naida CI Q90 User Manual page 57

4 Replace the cable.
5
Replace the headpiece.
If these measures do not resolve the problem, contact a hearing care professional or Advanced Bionics
immediately for further assistance.
If no sound is heard or a solid red LED is indicated on the Naída CI Q90 processor LED, try the
following troubleshooting steps:
Remove the battery cartridge.
1
Reattach the battery cartridge.
2
If you are using Zn-Air batteries and steps 1 and 2 do not resolve the problem, replace
3
with fresh Zn-Air batteries and reattach the battery cartridge.
If you are using PowerCels, try a PowerCel with a known full charge and reattach.
4
If these measures do not resolve the problem, contact a hearing care professional or Advanced
Bionics immediately for further assistance.
If static or distorted sounds are heard, try the following troubleshooting steps:
Remove any materials (hat, scarf, headband, etc.) that may be covering your microphone.
1
Visually inspect the cable for any damage or breakage. If any problems are noted, replace cable.
2
Verify that the cable is firmly attached to the headpiece and sound processor and that the
3
headpiece is positioned properly on the head.
Verify that the desired program setting and volume level have been correctly set. If synced to
4
an AB myPilot, do a status read out to confirm correct program, volume, and sensitivity settings.
If the input is from the headpiece microphone and the static or distorted sounds persist,
5
replace the headpiece cable.
Visually inspect the microphones for signs of debris or wear.
6
If available, replace the headpiece and/or headpiece Color Cap.
7
Clean the battery contacts on the processor.
8
Replace the Microphone Cover.
9
Replace the T-Mic 2 Cover.
10
Unaided listeners may perform a listening check of the input sound sources as described
11
Listening to the Microphone and Auxiliary Inputs
in the
56
Naída CI Q90 Sound Processor User Guide
section of the User Guide.