Fujitsu ScanSnap IX500 Operating Instructions Manual

Fujitsu ScanSnap IX500 Operating Instructions Manual

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P3PC-5422-04ENZ2
Basic Operation Guide
(Windows)

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Summary of Contents for Fujitsu ScanSnap IX500

  • Page 1 P3PC-5422-04ENZ2 Basic Operation Guide (Windows)
  • Page 2: Table Of Contents

    Contents About This Manual ......................... 4 Safety Information..........................5 Manuals ...............................6 Trademarks............................10 Manufacturer............................11 Symbols Used in This Manual........................ 12 Arrow Symbols in This Manual....................... 13 Screen Examples in This Manual ......................14 Abbreviations Used in This Manual ......................15 What You Can Do with the ScanSnap .................
  • Page 3 Searching Card Data with CardMinder Viewer .................. 79 Attaching a File to Card Data......................80 Useful Usages........................81 Managing Paper Documents by Folder on a Computer ................82 Saving Business Cards to a Computer....................85 Scanning Documents Larger Than A4 or Letter Size ................87 Scanning Documents Such as Photographs and Clippings ................
  • Page 4: About This Manual

    About This Manual About This Manual "Safety Information" (page 5) "Manuals" (page 6) "Trademarks" (page 10) "Manufacturer" (page 11) "Symbols Used in This Manual" (page 12) "Arrow Symbols in This Manual" (page 13) "Screen Examples in This Manual" (page 14) "Abbreviations Used in This Manual"...
  • Page 5: Safety Information

    Safety Information Safety Information The attached "Safety Precautions" manual contains important information about the safe and correct use of the ScanSnap. Make sure that you read and understand it before using the ScanSnap.
  • Page 6: Manuals

    Select [Start] menu → [All Programs] → [ScanSnap Manuals] → [iX500 Safety Precautions]. When Setting Up the ScanSnap Manual Description and Location ScanSnap iX500 Getting This manual explains the setup procedure from the moment you open the package to Started testing the operations. Getting Started is included in the package.
  • Page 7 Manuals When Operating the ScanSnap Manual Description and Location ScanSnap iX500 Basic This manual explains the basic operations and cleaning procedure for the ScanSnap. Operation Guide (this manual) ScanSnap Advanced This manual describes operations including various scanning methods and useful Operation Guide usages of the ScanSnap.
  • Page 8 Manuals Manual Description and Location ScanSnap Connect This manual describes operations to be performed on an Android-based mobile device Application User's Guide when you save scanned images to the mobile device. (Android) This manual can be accessed by the following method: 1.
  • Page 9 Manuals Manual Description and Location ABBYY FineReader for This manual describes the overview and operations of ABBYY FineReader for ScanSnap User's Guide ScanSnap. This Help file can be accessed by one of the following methods: l Press the [F1] key on the keyboard while a window is displayed. l Click the [Help] button in any window.
  • Page 10: Trademarks

    Trademarks Trademarks Microsoft, Windows, Windows Vista, Excel, PowerPoint, Outlook, SharePoint, Windows Live, Internet Explorer, and Entourage are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Word is the product of Microsoft Corporation in the United States. Apple, App Store, the Apple logo, Mac, Mac OS, OS X, iPad, iPhone, iPhoto, iPod touch, and iTunes are trademarks of Apple Inc.
  • Page 11: Manufacturer

    Manufacturer Manufacturer PFU LIMITED YOKOHAMA i-MARK PLACE, 4-4-5 Minatomirai, Nishi-ku, Yokohama, Kanagawa, 220-8567, Japan © PFU LIMITED 2014-2015...
  • Page 12: Symbols Used In This Manual

    Symbols Used in This Manual Symbols Used in This Manual The following indications are used in this manual to obviate any chance of accident or damage to you and people near you, and your property. Warning labels indicate the warning level and statements.
  • Page 13: Arrow Symbols In This Manual

    Arrow Symbols in This Manual Arrow Symbols in This Manual Right-arrow symbols (→) are used to connect icons or menu options you should select in succession. Example: Select [Start] menu → [Computer].
  • Page 14: Screen Examples In This Manual

    Screen Examples in This Manual Screen Examples in This Manual Microsoft product screenshots are reprinted with permission from Microsoft Corporation. The screenshots used in this manual are of Windows 7. The actual windows and operations may differ depending on the operating system. Icon in the Notification Area The ScanSnap Manager icon is displayed in the menu which appears when you click...
  • Page 15: Abbreviations Used In This Manual

    Abbreviations Used in This Manual Abbreviations Used in This Manual Also, the following abbreviations are used in this manual. Abbreviation Used Designation Windows 10 ® Windows 10 Home operating system, English Version ® Windows 10 Pro operating system, English Version ®...
  • Page 16 ABBYY FineReader for ScanSnap User's Guide. Google Docs ™ Google Docs Android ™ Android ™ Wi-Fi Protected Setup Wireless access point Wireless access point Wireless router ScanSnap Color Image Scanner ScanSnap iX500 Carrier Sheet ScanSnap Carrier Sheet...
  • Page 17: What You Can Do With The Scansnap

    What You Can Do with the ScanSnap What You Can Do with the ScanSnap Scanning Multiple Documents A document stack with a thickness of 5 mm (0.2 in.) or less (for A4 or smaller sizes: up to 50 sheets with 80 g/m [20 lb] paper weight) can be loaded into the ScanSnap for scanning.
  • Page 18: Connecting The Scansnap Via Wireless Lan

    What You Can Do with the ScanSnap For details, refer to "Scanning Documents Such as Photographs and Clippings" (page 91). Connecting the ScanSnap via Wireless LAN You can connect the ScanSnap and a computer or mobile device via wireless LAN. To configure the wireless settings for the ScanSnap, use the ScanSnap Wireless Setup Tool, which is installed together with ScanSnap Manager.
  • Page 19: Scanning A Document

    Scanning a Document Scanning a Document You can load documents such as handouts for meetings or business cards directly in the ScanSnap for scanning. For details about documents that can be scanned, refer to "Documents That Can Be Loaded Directly into the ScanSnap"...
  • Page 20 Scanning a Document Open the ADF paper chute (cover) of the ScanSnap. ADF Paper Chute (Cover) a The [Scan] button flashes in blue. The button returns to being lit normally when document scanning is enabled. In addition, the ScanSnap Manager icon in the notification area located at the far right of the taskbar changes from Pull the stacker towards you.
  • Page 21 Scanning a Document Extension Stacker Load the documents in the ADF paper chute (cover). Load the documents face-down and top-first with their back facing you. Adjust the number of documents so that they do not go beyond the reference marks and are kept within the side guides when they are loaded.
  • Page 22 Scanning a Document Adjust the side guides to the width of the documents. Hold each side guide in the middle to adjust them. Otherwise, the documents may be fed skewed. Documents Press the [Scan] button on the ScanSnap to start a scan. ATTENTION Do not perform the following operations during scanning.
  • Page 23 Scanning a Document a The Quick Menu appears when the scanning is completed. In the Quick Menu, click the icon of the application to link with ScanSnap Manager. For details about linking the following applications with ScanSnap Manager, refer to "Useful Usages"...
  • Page 24 Scanning a Document l Do not move, delete, or rename scanned images using other applications while the Quick Menu is displayed. HINT l Clicking displays the description of an application. Placing the mouse cursor over the icon of another application displays the description of the application. l Performing a scan while an application that can be automatically linked with is active automatically starts the linkage between ScanSnap Manager and the application.
  • Page 25: Scanning A Long Page

    Scanning a Long Page Scanning a Long Page Documents up to 863 mm (34 in.) in length can be scanned. For details about documents that can be scanned, refer to "Documents That Can Be Loaded Directly into the ScanSnap" (page 61).
  • Page 26 Scanning a Long Page Extension Stacker Load only one document in the ADF paper chute (cover). Hold the document with your hand so that it does not fall out of the ADF paper chute (cover). Press the [Scan] button on the ScanSnap (for three seconds or longer) until the button flashes in blue to start a scan.
  • Page 27 Scanning a Long Page l Do not perform the following operations during scanning. Doing so will stop scanning. Connect or disconnect the ScanSnap and other USB devices. Close the ADF paper chute (cover). Switch users. Allow the computer to enter sleep mode. HINT When you scan the first page as a long page and continue scanning, the subsequent documents are also scanned as long pages.
  • Page 28 Scanning a Long Page When you select , you can manage scanned images by folder with ScanSnap Organizer. For details, refer to "Managing Paper Documents by Folder on a Computer" (page 82). a The selected application starts up. For details, refer to the Advanced Operation Guide. ATTENTION l You cannot start scanning when the Quick Menu is displayed.
  • Page 29: Scanning Documents Of Different Widths Or Lengths In One Batch

    Scanning Documents of Different Widths or Lengths in One Batch Scanning Documents of Different Widths or Lengths in One Batch Documents of different widths or lengths can be scanned in one batch. For details about documents that can be scanned, refer to "Documents That Can Be Loaded Directly into the ScanSnap"...
  • Page 30 Scanning Documents of Different Widths or Lengths in One Batch Extension Stacker Right-click the ScanSnap Manager icon in the notification area located at the far right of the taskbar, and select the [Scan Button Settings] from the "Right-Click Menu" (page 43).
  • Page 31 Scanning Documents of Different Widths or Lengths in One Batch Click the [OK] button to close the ScanSnap setup window. Load documents in the ScanSnap. 1. Align the edges of the documents. 2. Load the documents at the center of the ADF paper chute (cover). ATTENTION l Load all documents over one another above the pick roller (center).
  • Page 32 Scanning Documents of Different Widths or Lengths in One Batch Pick Roller's Width Incorrect l Adjust the side guides to the widest document. If the side guides are not adjusted properly, a paper jam may occur. l Load smaller documents so that they can be scanned straight. If the documents are skewed during scanning, the following problems may occur: Part of the document does not appear in the scanned image Slant lines appear in the scanned image...
  • Page 33 Scanning Documents of Different Widths or Lengths in One Batch a The Quick Menu appears when the scanning is completed. In the Quick Menu, click the icon of the application to link with ScanSnap Manager. When you select , you can manage scanned images by folder with ScanSnap Organizer.
  • Page 34 Scanning Documents of Different Widths or Lengths in One Batch ATTENTION l You cannot start scanning when the Quick Menu is displayed. Either select an icon from the Quick Menu and finish the process, or close the Quick Menu before you perform the next scan.
  • Page 35: Scansnap Overview

    ScanSnap Overview ScanSnap Overview This section provides an overview that you should be aware of before operating ScanSnap. "Parts and Functions" (page 36) "System Requirements" (page 38) "Overview of the Software Related to the ScanSnap" (page 40) "How to Install the Software" (page 41) "ScanSnap Manager Icon"...
  • Page 36: Parts And Functions

    Parts and Functions Parts and Functions This section explains the names and functions of the ScanSnap parts. Front Name Description ADF paper chute (cover) (*1) Open it to use the ScanSnap. Opening it turns on the ScanSnap. Then, you can load a document on it.
  • Page 37 Parts and Functions Name Description Wi-Fi indicator Indicates the connection status between the ScanSnap and your wireless access point as follows: Blue (lit): Ready Blue (flashing): Standby Orange (lit): Not Connectable Orange (flashing): Not Connectable (WPS error) Stacker Open to use the stacker. Stacks up the ejected documents.
  • Page 38: System Requirements

    ABBYY FineReader for ScanSnap: 620 MB l ScanSnap Online Update: 10 MB l Scan to Microsoft SharePoint: 40 MB l ScanSnap iX500 Basic Operation Guide: 10 MB USB port USB 3.0(*6)/USB 2.0/USB 1.1 *1: The software bundled with the ScanSnap operates as a desktop application.
  • Page 39 System Requirements l The actual disk space used for the installation of the software and the disk space required for the installation may be different because of the disk management in your Windows system. l To scan a document, a disk space that is approximately three times larger than the size of the file to be saved is required.
  • Page 40: Overview Of The Software Related To The Scansnap

    Overview of the Software Related to the ScanSnap Overview of the Software Related to the ScanSnap This section gives an overview of each bundled software and their functions. You can edit, manage, and arrange the scanned image by using the following software: ScanSnap Manager This scanner driver is required to scan documents with the ScanSnap.
  • Page 41: How To Install The Software

    ScanSnap to the computer. l If a DVD-ROM drive is not available, the installers for the software programs can be downloaded from the following web page. http://scansnap.fujitsu.com/g-support/en/ The functions of each button in the [ScanSnap Setup] window are as follows. Button...
  • Page 42: Scansnap Manager Icon

    ScanSnap Manager Icon ScanSnap Manager Icon When ScanSnap Manager is running, the ScanSnap Manager icon is displayed in the notification area. The notification area is located at the far right of the taskbar. The ScanSnap Manager icon indicates whether or not ScanSnap Manager is successfully communicating with the ScanSnap.
  • Page 43: Right-Click Menu

    Right-Click Menu Right-Click Menu This menu appears when you right-click the ScanSnap Manager icon in the notification area located at the far right of the taskbar. Item Function Duplex Scan Scans both sides of the document.Follows the settings configured in [Scan Button Settings].
  • Page 44 Opens the ScanSnap Manager Help. l Troubleshooting Displays [Troubleshooting] in the ScanSnap Manager Help. l ScanSnap Portal Site Opens the ScanSnap global homepage (http://scansnap.fujitsu.com). l About ScanSnap Manager Displays the [ScanSnap Manager - Version Information] window. l ScanSnap information Displays the [ScanSnap Manager - Scanner and driver information] window.
  • Page 45: Scansnap Setup Window

    ScanSnap Setup Window ScanSnap Setup Window When you right-click the ScanSnap Manager icon in the notification area located at the far right of the taskbar, and select [Scan Button Settings] from the "Right-Click Menu" (page 43), the following ScanSnap setup window appears. In the ScanSnap setup window, you can use the [Use Quick Menu] checkbox to specify whether or not to use the Quick Menu.
  • Page 46: Turning The Scansnap On Or Off

    Turning the ScanSnap On or Off Turning the ScanSnap On or Off This section explains how to turn the ScanSnap on or off. "Turning the ScanSnap On" (page 47) "Turning the ScanSnap Off" (page 49) "Sleep Mode" (page 50) "Automatic Power OFF" (page 51)
  • Page 47: Turning The Scansnap On

    Turning the ScanSnap On or Off Turning the ScanSnap On Turn on the computer. HINT If you connect the ScanSnap and a mobile device via a wireless LAN and then scan a document, you do not have to turn on the computer. a The computer starts up and the ScanSnap Manager icon appears in the notification area located at the far right of the taskbar.
  • Page 48 Turning the ScanSnap On or Off Example: When a USB cable is used for connection a The [Scan] button flashes in blue. The button returns to being lit normally when document scanning is enabled. In addition, the ScanSnap Manager icon in the notification area changes from ATTENTION With some computers, the initialization of the ScanSnap may be performed several times when the computer is started up.
  • Page 49: Turning The Scansnap Off

    Turning the ScanSnap On or Off Turning the ScanSnap Off Close the ADF paper chute (cover). Example: When a USB cable is used for connection a The ScanSnap is turned off and the ScanSnap Manager icon in the notification area changes from ATTENTION l Close the ADF paper chute (cover) after putting the extension back.
  • Page 50: Sleep Mode

    Turning the ScanSnap On or Off Sleep Mode When the ScanSnap is on and has not been used for 14 minutes, it enters sleep (power saving) mode.
  • Page 51: Automatic Power Off

    Turning the ScanSnap On or Off Automatic Power OFF When the ScanSnap is turned on and left unused for the specified time (default is "4 hours"), it will turn itself off automatically. To turn the ScanSnap back on, perform one of the following operations: l Press the [Scan] button on the ScanSnap (this will not start scanning) l Close the ADF paper chute (cover) and open it again HINT...
  • Page 52: Connecting The Scansnap Via Wireless Lan

    Connecting the ScanSnap via Wireless LAN Connecting the ScanSnap via Wireless LAN By connecting the ScanSnap to a computer or a mobile device via wireless LAN, you can scan documents. This section explains how to connect the ScanSnap via wireless LAN. "Preparation"...
  • Page 53: Preparation

    Connecting the ScanSnap via Wireless LAN Preparation To connect the ScanSnap via wireless LAN, prepare the following: l An environment in which a wireless LAN is available When connecting the ScanSnap to a wireless access point, you may need information such as an SSID (network name) and a security key (password).
  • Page 54: Setting A Wireless Lan Using The Scansnap Wireless Setup Tool

    Connecting the ScanSnap via Wireless LAN Setting a Wireless LAN Using the ScanSnap Wireless Setup Tool The ScanSnap Wireless Setup Tool is an application to configure the wireless settings required for connecting your ScanSnap via wireless LAN in a wizard format. The ScanSnap Wireless Setup Tool can be used to configure and check the following wireless LAN settings and connection.
  • Page 55: Connecting The Scansnap To A Computer

    Connecting the ScanSnap via Wireless LAN Connecting the ScanSnap to a Computer You can use the ScanSnap Wireless Setup Tool Wizard to complete the preparation for connecting the ScanSnap to a computer. For details, refer to "Setting a Wireless LAN Using the ScanSnap Wireless Setup Tool" (page 54).
  • Page 56 Connecting the ScanSnap via Wireless LAN a The ScanSnap is connected to the computer via wireless LAN and the ScanSnap Manager icon changes to HINT When the ScanSnap and a computer are connected via wireless LAN, a notification informs you of the communication status.
  • Page 57: Connecting The Scansnap To A Mobile Device

    Connecting the ScanSnap via Wireless LAN Connecting the ScanSnap to a Mobile Device By using the ScanSnap Wireless Setup Tool Wizard, you can configure and check the connection between the ScanSnap and a mobile device. For details, refer to "Setting a Wireless LAN Using the ScanSnap Wireless Setup Tool" (page 54).
  • Page 58: Reconnecting To A Wireless Access Point Using The Scansnap Wps Button

    Connecting the ScanSnap via Wireless LAN Reconnecting to a Wireless Access Point Using the ScanSnap WPS Button If the Wi-Fi indicator lights up or flashes in orange, reconnect the ScanSnap to a WPS compatible wireless access point. The reconnection can be established easily by pressing the WPS button on the ScanSnap.
  • Page 59 Connecting the ScanSnap via Wireless LAN Press and hold (3 seconds or longer) the WPS button on the back of the ScanSnap within 2 minutes after pressing the WPS button of the wireless access point. WPS Button a The ScanSnap is connected to the wireless access point and the Wi-Fi indicator lights up in blue.
  • Page 60: Documents To Scan

    Documents to Scan Documents to Scan This section explains about the conditions for documents that can be loaded directly into the ScanSnap and the conditions for documents that can be scanned using the Carrier Sheet. "Documents That Can Be Loaded Directly into the ScanSnap" (page 61) "Documents That Can Be Scanned Using the Carrier Sheet"...
  • Page 61: Documents That Can Be Loaded Directly Into The Scansnap

    Documents to Scan Documents That Can Be Loaded Directly into the ScanSnap Conditions for documents that can be loaded directly into the ScanSnap are as follows: Document type Office paper, postcards, business cards Plastic cards conforming to the ISO781A ID-1 type (54 × 86 mm/2.1 × 3.4 in.) Paper weight 40 to 209 g/m (10.7 to 55.7 lb)
  • Page 62 Documents to Scan Documents larger than 216 × 863 (mm)/8.5 × 34 (in.) (width × length) Documents other than paper such as fabric, metal foil and OHP film l When you scan picture postcards, be aware that the picture side may get damaged. It is the responsibility of the customer to scan picture postcards.
  • Page 63: Documents That Can Be Scanned Using The Carrier Sheet

    Documents to Scan Documents That Can Be Scanned Using the Carrier Sheet The bundled Carrier Sheet is a sheet designed to transport documents through the ScanSnap. You can scan documents that are larger than A4/Letter size, photographs, and clippings. Conditions for documents that can be scanned using the Carrier Sheet are as follows: AUTION l Do not use a damaged Carrier Sheet.
  • Page 64 Documents to Scan Because carbonless paper may contain chemicals that can harm the ScanSnap internal rollers, it is recommended that you use the Carrier Sheet to scan such documents. Make sure to clean the rollers occasionally to maintain the scanner performance when scanning carbonless paper directly without using the Carrier Sheet.
  • Page 65: What You Can Do With Related Software

    What You Can Do with Related Software What You Can Do with Related Software This section explains the basic operation procedure of software related to the ScanSnap and gives an overview of its functions. "What You Can Do with the ScanSnap Organizer" (page 66) "What You Can Do with CardMinder"...
  • Page 66: What You Can Do With The Scansnap Organizer

    What You Can Do with the ScanSnap Organizer What You Can Do with the ScanSnap Organizer ScanSnap Organizer is an application used for displaying, organizing, and managing image data (PDF or JPEG files) scanned with the ScanSnap. You can use this application to display image data (PDF or JPEG files) without opening them, create folders and arrange files for various uses.
  • Page 67: Basic Operation Procedure Of Scansnap Organizer

    What You Can Do with the ScanSnap Organizer Basic Operation Procedure of ScanSnap Organizer This section explains the basic operation procedure of ScanSnap Organizer. Start up ScanSnap Organizer. Start up ScanSnap Organizer by double-clicking the [ScanSnap Organizer] icon on the desktop.
  • Page 68 What You Can Do with the ScanSnap Organizer In the Viewer Window, check the orientation of scanned images, and check for unnecessary pages. Rotate any scanned images that are not oriented correctly. Delete any unnecessary pages. Make other edits such as inserting a page where necessary. Exit ScanSnap Organizer Viewer.
  • Page 69: Managing Files

    What You Can Do with the ScanSnap Organizer Managing Files For details about operations, refer to the ScanSnap Organizer Help. Setting Keywords for a File You can set a character string (keyword) indicating the content of a PDF file so that you can immediately recognize the file without opening it.
  • Page 70: Searching Files

    What You Can Do with the ScanSnap Organizer OCR recognizes "proposal" "Proposal" can be used as textual information. as a keyword Proposal to search for the file PDF file Searching Files You can search files that are managed in ScanSnap Organizer. There are two search methods of Adobe Acrobat search and Windows Desktop Search.
  • Page 71: Using Files

    What You Can Do with the ScanSnap Organizer Using Files For details about operations, refer to the ScanSnap Organizer Help. Linking Files with Other Applications You can use files with a variety of applications. The applications that can be used are displayed in the Application List Pane at the lower left corner of the Main Window.
  • Page 72: What You Can Do With Cardminder

    What You Can Do with CardMinder What You Can Do with CardMinder CardMinder is an application used for displaying, organizing, and managing card image data scanned with a scanner. This application digitalizes large amounts of business cards into images at a high speed and recognizes text on those cards, thus allowing you to search for your clients' business cards from those data quickly, and create your client databases conveniently.
  • Page 73: Cardminder Window

    What You Can Do with CardMinder Card Scan CardMinder Window Recognized data PIM Window (Example: Windows Mail (*)) *: This is the Windows Vista example. "Basic Operation Procedure of CardMinder" (page 74) "Linking Card Data with Other Applications" (page 77) "Searching Card Data with the Basic Search Toolbar"...
  • Page 74: Basic Operation Procedure Of Cardminder

    What You Can Do with CardMinder Basic Operation Procedure of CardMinder This section explains the basic operation procedure of CardMinder. Start CardMinder. Start up CardMinder by double-clicking the [CardMinder] icon on the desktop. Scan a card with the scanner. Click the [Scanner] button on the [Home] tab to start scanning a card. When scanning is complete, the information printed on the card (such as name, company, and address) is automatically recognized as text and displayed in the Edit Data pane.
  • Page 75 What You Can Do with CardMinder Make sure that the front and back card images are correct, and that the text on the card images are displayed correctly in the Edit Data pane. Edit Data Pane Card Image Pane If the language to be used for text recognition is different, perform text recognition again in the following procedure: 1.
  • Page 76 What You Can Do with CardMinder No. Description In the [Image Operation] tab, you can perform corrections, such as rotating the card image or switching the front and back images. By selecting character strings in the card image and then clicking the buttons of the appropriate fields in the Edit Data pane, you can redo the recognition process on the selected areas.
  • Page 77: Linking Card Data With Other Applications

    What You Can Do with CardMinder Linking Card Data with Other Applications Click the following buttons on the [Home] tab to use card data in a variety of applications. No. Item Description E-mail You can start an e-mail program, using the e-mail address specified in [E-mail] for the card data as the destination address.
  • Page 78: Searching Card Data With The Basic Search Toolbar

    What You Can Do with CardMinder Searching Card Data with the Basic Search Toolbar This section explains how to search card data with the CardMinder Basic Search Toolbar. Search cards (Basic Search Toolbar) To search card data, type in a search term (such as an individual name or a company name) in the Basic Search Toolbar.
  • Page 79: Searching Card Data With Cardminder Viewer

    What You Can Do with CardMinder Searching Card Data with CardMinder Viewer This section explains how to search card data with CardMinder Viewer. Even when CardMinder is not running, you can search card data by using a character string in another application (such as Microsoft Notepad) as the keyword for searching.
  • Page 80: Attaching A File To Card Data

    What You Can Do with CardMinder Attaching a File to Card Data A file can be attached to card data easily by dragging and dropping it.
  • Page 81: Useful Usages

    Useful Usages Useful Usages This section explains how to use related software for the scanned image that is created after a document is scanned with the ScanSnap and how to scan a document with a setting other than the default setting. "Managing Paper Documents by Folder on a Computer"...
  • Page 82: Managing Paper Documents By Folder On A Computer

    Managing Paper Documents by Folder on a Computer Managing Paper Documents by Folder on a Computer This section explains how to digitize paper documents and manage the data by folder in ScanSnap Organizer. Scan a paper document with the ScanSnap. For details about scanning a document, refer to "Scanning a Document"...
  • Page 83 Managing Paper Documents by Folder on a Computer Click on the [Home] tab. a A new cabinet is created in the folder list. Rename the created cabinet. HINT To create multiple cabinets, repeat steps 3 to 4. Select the scanned image from the file list, and drag and drop it to the cabinet.
  • Page 84 Managing Paper Documents by Folder on a Computer a The scanned image is moved to the cabinet. HINT ScanSnap Organizer has various functions for using saved files. For details, refer to the ScanSnap Organizer Help.
  • Page 85: Saving Business Cards To A Computer

    Saving Business Cards to a Computer Saving Business Cards to a Computer This section explains how to digitize business cards and save the card data in CardMinder. ATTENTION If you do not log on as a user with Administrator privileges, you may not be able to link the ScanSnap with another application properly.
  • Page 86 Saving Business Cards to a Computer Check the card data. Make sure that the text on the card images are displayed correctly in the Edit Data pane. If the card data must be corrected, click the text to be corrected and then directly edit it. Edit Data Pane Card Image Pane HINT...
  • Page 87: Scanning Documents Larger Than A4 Or Letter Size

    Scanning Documents Larger Than A4 or Letter Size Scanning Documents Larger Than A4 or Letter Size Documents larger than A4/Letter size (such as A3, 11 × 17 in. and B4) can be scanned with the Carrier Sheet. By folding the document in half and scanning in duplex mode, the two sides are merged into a single image.
  • Page 88 Scanning Documents Larger Than A4 or Letter Size In [Scanning side] in the [Scanning] tab, select [Duplex Scan (Double-sided)] and click the [OK] button. ATTENTION If [Simplex Scan (Single-sided)] is selected, the ScanSnap outputs the same result as performing a simplex scan in [two separate images (front and back)] mode. Place the document inside the Carrier Sheet.
  • Page 89 Scanning Documents Larger Than A4 or Letter Size 2. Open the Carrier Sheet to bind the document. Align the fold line with the right edge of the Carrier Sheet so that the document fits in the upper right-hand corner of the Carrier Sheet. HINT Note that the front side of the Carrier Sheet has a black and white pattern at the top and a thick vertical line in the upper right-hand corner.
  • Page 90 Scanning Documents Larger Than A4 or Letter Size ATTENTION l There may be a line or a gap appearing between the front and back side images. Also when you scan a thick document in the Carrier Sheet, the scanned image on the left and the scanned image on the right of a double-page spread image may skew towards each other from the top.
  • Page 91: Scanning Documents Such As Photographs And Clippings

    Scanning Documents Such as Photographs and Clippings Scanning Documents Such as Photographs and Clippings Using the Carrier Sheet allows you to scan documents that can be damaged quite easily such as photographs, or non-standard size documents that are difficult to load directly such as clippings. For details about documents that can be loaded, refer to "Documents That Can Be Scanned Using the Carrier Sheet"...
  • Page 92 Scanning Documents Such as Photographs and Clippings Click the [OK] button to close the ScanSnap setup window. Place the document inside the Carrier Sheet. Open the Carrier Sheet and place the top of the document against the top center of the Carrier Sheet.
  • Page 93 Scanning Documents Such as Photographs and Clippings Back ATTENTION When the [Place document face up] checkbox is selected in the [Scanning mode option] window, place the document in the Carrier Sheet face-up and bottom edge down. To open the [Scanning mode option] window, click the [Option] button in the [Scanning] tab of the "ScanSnap Setup Window"...
  • Page 94 Scanning Documents Such as Photographs and Clippings l Multiple Carrier Sheets can be loaded in the ADF paper chute (cover) and scanned.
  • Page 95: Troubleshooting

    [Help] → [Troubleshooting] from the "Right-Click Menu" (page 43). l ScanSnap Support Site (http://scansnap.fujitsu.com/g-support/en/) If you cannot solve the problem after referring to the above section, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.
  • Page 96: How To Find Your Solution

    How to Find Your Solution How to Find Your Solution When software installation fails, or the ScanSnap does not operate normally after installation is complete, refer to the flow chart below for troubleshooting. Have you installed the software before? Is the installation complete? Does the ScanSnap Manager icon...
  • Page 97: If Your First Attempt To Install Failed

    If Your First Attempt to Install Failed If Your First Attempt to Install Failed This section explains how to troubleshoot when the first attempt to install the software related to the ScanSnap failed. If any software related to the ScanSnap (including models other than iX500) has been installed before, refer to "If You Have Installed the Software Before"...
  • Page 98: If You Have Installed The Software Before

    If You Have Installed the Software Before If You Have Installed the Software Before This section explains how to troubleshoot if your attempt to reinstall the software related to the ScanSnap (including models other than iX500) failed. "Uninstalling the Software" (page 99) "Removing the Installation Information"...
  • Page 99: Uninstalling The Software

    If You Have Installed the Software Before Uninstalling the Software Uninstall the software that is already installed. The uninstallation procedure is as follows. If the ScanSnap is connected to the computer, unplug the USB cable from the computer. Log on as a user with Administrator privileges. If anti-virus software is running, disable the software temporarily.
  • Page 100: Removing The Installation Information

    Remove the installation information in the following procedure. ATTENTION If you cannot successfully remove the installation information, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider. Log on as a user with Administrator privileges.
  • Page 101 If You Have Installed the Software Before a A confirmation message appears. 2. Click the [Yes] button. a A message appears to check whether or not to remove the profile information. 3. Click the [Yes] button to remove and the [No] button to keep the profile information.
  • Page 102 If You Have Installed the Software Before ATTENTION If the problem persists when you kept the profile information then reinstalled the software, try again after removing the profile information. a The installation information is removed, and the following message appears. 4.
  • Page 103 If You Have Installed the Software Before a The installation information is removed, and the following message appears. 3. Click the [OK] button to close the [Remove Installation Information] window. By repeating step 5, remove the installation information of all the software listed in the [Remove Installation Information] window.
  • Page 104: Installing The Software From The [Scansnap Setup] Window

    If You Have Installed the Software Before Installing the Software from the [ScanSnap Setup] Window Once the software is uninstalled or the installation information is removed, install the software from the [ScanSnap Setup] window. Install the software in the following procedure. Restart the computer.
  • Page 105: Installing One Software At A Time

    "Uninstalling the Software" (page 99). ATTENTION If the "setup.exe" for a software program is not included in the Setup DVD-ROM, download the installer for the software program from the following web page, then install it. http://scansnap.fujitsu.com/g-support/en/ Restart the computer.
  • Page 106: When The Scansnap Manager Icon Does Not Appear

    When the ScanSnap Manager Icon Does Not Appear When the ScanSnap Manager Icon Does Not Appear This section explains how to troubleshoot when the ScanSnap Manager icon does not appear in the notification area even though the software is installed and the ScanSnap is connected to the computer.
  • Page 107: Displaying The Scansnap Manager Icon

    When the ScanSnap Manager Icon Does Not Appear Displaying the ScanSnap Manager Icon Start ScanSnap Manager. l Windows 10 Select [Start] menu → [All apps] → [ScanSnap Manager] → [ScanSnap Manager]. l Windows 8.1 Click on the lower left side of the Start screen, and select [ScanSnap Manager] under [ScanSnap Manager] on the All apps screen.
  • Page 108: When Scansnap Manager Does Not Operate Normally

    When ScanSnap Manager Does Not Operate Normally When ScanSnap Manager Does Not Operate Normally If the ScanSnap Manager icon in the notification area located at the far right of the taskbar is displayed as even though the software is installed and the ScanSnap is connected to the computer, perform the following procedures.
  • Page 109: Removing Unnecessary Icons From The Notification Area

    When ScanSnap Manager Does Not Operate Normally Removing Unnecessary Icons from the Notification Area Check the software icons in the notification area, and exit the software that you are not using. a The icon is removed from the notification area. Right-click the ScanSnap Manager icon in the notification area and select [Exit] from the...
  • Page 110: Checking The Connection Between The Scansnap And The Computer

    When ScanSnap Manager Does Not Operate Normally Checking the Connection between the ScanSnap and the Computer Unplug the USB cable from the computer and the ScanSnap, then plug it back in. Make sure to leave at least 5 seconds between unplugging and plugging the cable. If you are using a USB hub, connect the USB cable to the computer directly.
  • Page 111: Checking If Scansnap Manager Is Operating Normally

    When ScanSnap Manager Does Not Operate Normally Checking If ScanSnap Manager Is Operating Normally Turn off the ScanSnap and then turn it on again. Make sure to leave at least 5 seconds between turning off and on the ScanSnap. If the problem persists, proceed to step 2. If you are using a USB hub, connect the ScanSnap to the computer directly with a USB cable.
  • Page 112 When ScanSnap Manager Does Not Operate Normally 2. Click the [Check] button on the [Recover] tab, and proceed by following the instructions displayed on the screen. a If the message "The recommended privileges have been applied." appears, turn off the ScanSnap and then turn it on again.
  • Page 113 When ScanSnap Manager Does Not Operate Normally Turn off the ScanSnap and restart the computer. If the problem persists, refer to "Removing the ScanSnap's Connection Information" (page 114).
  • Page 114: Removing The Scansnap's Connection Information

    [Hardware] tab → [Device Manager] button. Select [Imaging devices] and right-click on [ScanSnap iX500] (or [Other devices] → [ScanSnap iX500]), and then select [Uninstall] from the displayed menu. If other USB ports have been used to connect to the ScanSnap, perform steps 1 to 3 for each of the ports.
  • Page 115 If the above procedures do not solve the problem, please attach the data of your system information to an email and send it to your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider. For details about how to collect system information, refer to "Troubleshooting" in the ScanSnap Manager Help.
  • Page 116: When You Cannot Uninstall The Software

    When You Cannot Uninstall the Software When You Cannot Uninstall the Software This section explains how to troubleshoot when you cannot uninstall the following software programs: l ScanSnap Manager l ScanSnap Organizer l CardMinder l ScanSnap Online Update Restart the computer and log on as a user with Administrator privileges. Remove the installation information.
  • Page 117: Cleaning

    Cleaning Cleaning This section explains about the cleaning materials and how to clean the ScanSnap. ATTENTION The bottom part of the ScanSnap may become hot when the ScanSnap is being used but this does not affect ScanSnap operation or cause any physical harm. Be careful not to drop the ScanSnap when carrying it.
  • Page 118: Cleaning Materials

    Cleaner F1. *3: Any lint-free cloth can be used. Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider for details about purchasing the cleaning materials. For details, refer to the following web page:...
  • Page 119: Cleaning The Outside Of The Scansnap

    Cleaning the Outside of the ScanSnap Cleaning the Outside of the ScanSnap Clean the outside of the ScanSnap, the ADF paper chute (cover), the ADF top section, and the stacker in the following procedure. Unplug the cables from the ScanSnap. Clean the outside of the ScanSnap with a dry cloth, or a cloth moistened with Cleaner F1/mild detergent.
  • Page 120: Cleaning The Inside Of The Scansnap

    Cleaning the Inside of the ScanSnap Cleaning the Inside of the ScanSnap Scanning repeatedly may cause dust and paper dust to accumulate inside the ScanSnap resulting in a scanning error. As a guideline, the inside of the ScanSnap should be cleaned every 1,000 sheets scanned. Note that this guideline varies depending on the types of documents you scan.
  • Page 121 Cleaning the Inside of the ScanSnap ADF Paper Chute (Cover) ADF Release Tab ADF Top Section 3. Clean the following locations with a cloth moistened with Cleaner F1. ATTENTION When cleaning, be careful not to damage the document sensor with a cloth. Document Sensor Brake Roller (x2) Idler Roller (x4)
  • Page 122 Cleaning the Inside of the ScanSnap l Idler roller (× 4) Gently wipe the dirt and dust off the rollers as you rotate them manually. Be careful not to damage the surface of the rollers. Make sure that they are cleaned properly because residue on the rollers will affect the feeding performance.
  • Page 123 Cleaning the Inside of the ScanSnap l Feed roller (× 2)/eject roller (× 2) Press the [Scan] button to rotate the rollers. Gently wipe the dirt and dust off while taking care not to damage the surface of each roller. Make sure that they are cleaned properly because residue on the rollers will affect the feeding performance.
  • Page 124: Cleaning The Carrier Sheet

    Cleaning the Carrier Sheet Cleaning the Carrier Sheet As you keep using the Carrier Sheet, dirt and dust will accumulate on the surface and the inside. Clean the Carrier Sheet regularly because it may result in scanning errors. The procedure for cleaning the Carrier Sheet is as follows. Cleaning Gently wipe the dirt and dust off the surface and the inside of the Carrier Sheet with a dry cloth, or a cloth moistened with Cleaner F1/mild detergent.
  • Page 125: Consumables

    Consumables Consumables This section explains about the consumable part numbers, replacement cycles and how to replace the consumables. ARNI N G l Before replacing consumables, you must turn off the ScanSnap and unplug the power cable from the AC outlet. Not doing so may cause fire or electrical shock.
  • Page 126: Part Numbers And Replacement Cycle Of Consumables

    Only use the specified consumables. Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider for details about purchasing the consumables. For details, refer to the following portal site:...
  • Page 127: Checking The Status Of Consumables

    Checking the Status of Consumables Checking the Status of Consumables You can check the status of each consumable in the following procedure. Right-click the ScanSnap Manager icon in the notification area located at the far right of the task bar and select [Check consumable status] from the "Right-Click Menu"...
  • Page 128: Replacing Consumables

    Replacing Consumables Replacing Consumables The Roller Set consists of the brake roller and pick roller. Replace each roller in the following procedure: Unplug the power cable from the AC outlet. Remove any documents from the ADF paper chute (cover). Pull the ADF release tab to open the ADF top section. ADF Paper Chute (Cover) ADF Release Tab ADF Top Section...
  • Page 129 Replacing Consumables Brake Roller Shaft 3. Remove the brake roller from the shaft. Shaft Brake Roller 4. Attach the new brake roller to the shaft. Insert the shaft to the brake roller by aligning the protrusion on the shaft with the slot on the brake roller.
  • Page 130: Replace The Pick Roller

    Replacing Consumables Brake Roller Shaft 6. Close the brake roller cover. ATTENTION Make sure that the shaft is attached firmly. Otherwise, paper jams or other feeding errors may occur. Replace the pick roller. 1. Open the sheet guide. Slide the side guides all the way. Open the sheet guide by hooking your finger in the dip of the sheet guide.
  • Page 131 Replacing Consumables Bushing 3. Remove the pick roller. Lift the right side of the bushing slightly (about 5 mm), move it toward the right, and then lift it upward to pull out the pick roller. Bushing ATTENTION Be careful not to touch the grease on the gear near the bushing. 4.
  • Page 132 Replacing Consumables Pick Roller 5. Turn the bushing in the direction of the arrow. Bushing ATTENTION Make sure that the pick roller is attached firmly. Otherwise, paper jams or other feeding errors may occur. 6. Close the sheet guide. Make sure that both sides of the sheet guide are locked firmly. Close the ADF top section.
  • Page 133 Replacing Consumables ADF Paper Chute (Cover) ADF Top Section a It clicks when it returns to its original position. Connect the power cable to the AC outlet, and turn on the ScanSnap. Reset the roller set count. 1. Right-click the ScanSnap Manager icon in the notification area located at the far right of the task bar and select [Check consumable status] from the "Right-Click Menu"...
  • Page 134: Appendix

    Appendix Appendix "Updating the Software" (page 135) "Uninstalling the Software" (page 136) "Specifications of the Carrier Sheet" (page 138) "Specifications of Wireless LAN" (page 139) "Specifications of the ScanSnap" (page 140)
  • Page 135: Updating The Software

    It is recommended that you apply latest updates to enhance security, operability and functions. For the software programs that can be updated, refer to the following: http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/online-setup-help.html ScanSnap Online Update checks the download server periodically. When the latest version of ScanSnap is available, a notification appears.
  • Page 136: Uninstalling The Software

    Uninstalling the Software Uninstalling the Software This section explains how to uninstall the following software programs: l ScanSnap Manager l ScanSnap Organizer l CardMinder l ABBYY FineReader for ScanSnap l Scan to Microsoft SharePoint HINT If all of the following software programs are uninstalled, ScanSnap Online Update is also uninstalled at the same time: l ScanSnap Manager l ScanSnap Organizer...
  • Page 137 Uninstalling the Software Click the [Yes] button. a The software program is uninstalled. ATTENTION l Screen displays may vary slightly depending on the operating system that you are using. In that case, follow the instructions by the operating system. Example: [Programs and Features] In Windows XP: [Add or Remove Programs] [Uninstall] button...
  • Page 138: Specifications Of The Carrier Sheet

    The Carrier Sheet should be replaced approximately every 500 scans. However, replace it if damage or dirt is noticeable. Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider for details about purchasing the Carrier Sheet. For details, refer to the following portal site:...
  • Page 139: Specifications Of Wireless Lan

    Specifications of Wireless LAN Specifications of Wireless LAN The following table summarizes the wireless LAN specifications of the ScanSnap. Item Specification Model name iX500 Observed standards IEEE802.11b/IEEE802.11g/IEEE802.11n Frequency range 2.412 GHz to 2.472 GHz Channels 1 to 13 ch Transfer speed (standard) IEEE802.11b Max.: 11 Mbps IEEE802.11g Max.: 54 Mbps IEEE802.11n Max.: 72.2 Mbps (Only supports 20 MHz bandwidth) (*1)
  • Page 140: Specifications Of The Scansnap

    Specifications of the ScanSnap Specifications of the ScanSnap The following table summarizes the specifications of the ScanSnap. Item Specification Product Name ScanSnap iX500 Scanning method Automatic Document Feeder (ADF), simultaneous duplex scanning Scanning color mode Simplex/duplex, color/gray/black and white/auto (automatic color, gray, and B&W detection)
  • Page 141 Adobe Acrobat Standard DC *1: When the ScanSnap is connected to a USB 3.0 port, the ScanSnap may not be recognized by some computers. For the latest USB 3.0 information, refer to the ScanSnap Support Site (http:// scansnap.fujitsu.com/g-support/en/). *2: IPv6 is not supported.
  • Page 142: About Customer Support And Maintenance

    For other inquiries on the ScanSnap, refer to the ScanSnap Support Site. http://scansnap.fujitsu.com/g-support/en/ If your problem cannot be solved after referring to the above web pages, visit the following web page to check the contact information of a suitable Fujitsu office and contact the Fujitsu office. http://imagescanner.fujitsu.com/warranty.html...
  • Page 143 About Customer Support and Maintenance Suppliers of Consumables/Optional Parts http://scansnap.fujitsu.com/ Maintenance Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider for repairs on this product. For details, refer to the following portal site: http://imagescanner.fujitsu.com/warranty.html ATTENTION For safety reasons, never attempt repairs by yourself.

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