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Troubleshooting charts
The following tables list problem symptoms and suggested solutions. See the
Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries
Documentation CD for more detailed troubleshooting charts. If you cannot find the
solution to a problem in these charts, run the diagnostic programs. If you have run
the diagnostic programs, or if running the tests does not reveal the problem, call for
service.
CD-ROM drive problems
Symptom
The CD-ROM drive is not
recognized.
A CD is not working correctly.
The CD-ROM drive tray is not
working.
Diskette drive problems
Symptom
The diskette drive activity LED
stays lit, or the server bypasses
the diskette drive.
Suggested action
Make sure that:
v The IDE channel to which the CD-ROM drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program. If the server has a single
IDE channel, only the primary channel can be used.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
Clean the CD.
If the problem remains, call for service.
Insert the end of a straightened paper clip into the manual tray-release opening.
The server must be turned on.
If the problem remains, call for service.
Suggested action
v If there is a diskette in the drive, make sure that:
– The diskette drive cables are correctly and securely connected.
– The diskette drive is enabled in the Configuration/Setup utility program.
– The diskette is good and not damaged. (Try another diskette if you have
one.)
– The diskette is inserted correctly in the drive.
– The diskette contains the necessary files to start the server.
– Your software program is working properly.
v To prevent diskette drive read/write errors, make sure that the distance between
monitors and diskette drives is at least 76 mm (3 in.).
If the problem remains, call for service.
Chapter 6. Solving problems
61
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