Sync Troubleshooting - Ford 2015 FUSION HYBRID Owner's Manual

When you select:
Master Reset
Application
Return
SYNC TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.
Issue
There is excessive back-
ground noise during a phone
call.
During a call, I can hear the
other person but they
cannot hear me.
SYNC is not able to down-
load my phonebook.
Fusion Energi / Fusion Hybrid (CC7), enUSA
SYNC
Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
Download new software applications (if available) and
then load the desired applications through your USB port.
See the web site for more information.
Exit the current menu.
Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.
Phone issues
Possible cause(s)
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
This may be a possible
phone malfunction.
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
364
You can:
Possible solution(s)
Review your phone's manual
about audio adjustments.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
Use the SYNCmyphone
feature available on the
website.