HP EliteOne 800 G1 Maintenance & Service Manual
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HP EliteOne 800 G1 Maintenance & Service Manual

HP EliteOne 800 G1 Maintenance & Service Manual

All-in-one business pc (21.5" nt)
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Maintenance & Service Guide
HP EliteOne 800 G1 All-in-One Business PC
(21.5" NT)

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Summary of Contents for HP EliteOne 800 G1

  • Page 1 Maintenance & Service Guide HP EliteOne 800 G1 All-in-One Business PC (21.5" NT)
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................... 1 Overview ..........................1 Front components ........................3 Side components ........................4 Rear components ........................5 Positioning the computer ......................5 Adjusting the height-adjustable/recline stand (optional) ..........6 2 Activating and Customizing the Software ................7 Activating and customizing the software in Windows 7 ..............
  • Page 6 Preventing electrostatic damage to equipment ............. 27 Personal grounding methods and equipment .............. 28 Grounding the work area ..................28 Recommended materials and equipment ..............28 Operating guidelines ......................29 Routine care .......................... 30 General cleaning safety precautions ................30 Cleaning the Computer Case ..................
  • Page 7 7 HP PC Hardware Diagnostics ..................125 Why run HP PC Hardware Diagnostics – UEFI ................. 125 How to access and run HP PC Hardware Diagnostics - UEFI ............125 Downloading HP PC Hardware Diagnostics to a USB device ............. 126...
  • Page 8 Creating recovery media ..................172 Creating recovery media using HP Recovery Manager (select models only) ... 173 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 174 Creating recovery discs ............174 Backing up your information ..............175 System Restore ......................
  • Page 9 Using HP Recovery Disc operating system discs (select models only) ..... 178 10 POST error messages ....................180 POST numeric codes and text messages .................. 181 Interpreting POST diagnostic front panel LEDs ................189 11 Password security and resetting CMOS ............... 192 Establishing a setup or power-on password ................

  • Page 11: Product Features

    Product features Overview The HP EliteOne 800 G1 AiO (21.5" NT) offers the following features: Integrated All-in-One form factor ● Full HD IPS, LCD display (1920 x 1080) with LED backlighting ● 54.6-cm (21.5-inch) diagonal ◦ Swivel pad under base of stand ●...
  • Page 12 Up to 2 TB Hard Drive, 160 GB Solid State Drive, 256 GB Self-encrypting Solid State Drive, 500 ● GB Self-encrypting Drive, or 1 TB Solid State Hard Drive Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive, DVD-ROM Disc Drive, or ● Slim BDXL Blu-ray Writer Intel Q87 Express chipset ●...

  • Page 13: Front Components

    Front components Component Component Webcam (optional) with privacy shutter Mute speaker Dual microphone array (optional) Reduce volume Webcam activity LED (with optional webcam) Increase volume 16:9 widescreen LED-backlit LCD display Mute microphone Power LED Decrease brightness High-performance stereo speakers Increase brightness Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it.

  • Page 14: Side Components

    Side components Component Component Hard disc drive activity LED Headset/line out jack HP 5-in-1 media card reader (optional) Tray-load optical disc drive USB 3.0 port, fast-charging Optical disc drive eject button USB 3.0 port Optical disc drive activity LED Microphone/line in jack...

  • Page 15: Rear Components

    This computer may be shipped with no stand, with a height-adjustable stand, or a tilt/swivel stand. The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side, as you face the computer.

  • Page 16: Adjusting The Height-Adjustable/Recline Stand (Optional)

    Adjusting the height-adjustable/recline stand (optional) This stand allows you to: adjust the computer height 110 mm (4.3 inches) ● rotate the computer position from landscape to portrait ● recline the computer backward up to +60 degrees ● tilt the computer to 30 degrees from the desktop ●...

  • Page 17: Activating And Customizing The Software

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 18: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.

  • Page 19: Downloading Windows 8 Updates

    We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

  • Page 20: Illustrated Parts Catalog

    System parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 3 Illustrated parts catalog...

  • Page 21: Misc Parts

    Item Description Spare part number Front bezel with camera lens 762610-001 Power supply, 180-W 732494-001 Left side panel 732489-001 Right side panel 698193-001 Standard stand assembly 732509-001 Height adjustment stand 698226-001 Upper rear access panel (security screw and hardware are not spared) 698194-001 Lower rear access panel 762611-001...

  • Page 22: Keyboards And Mice

    Item Description Spare part number Label for use in models without speakers 732508-001 Thermal pad 706867-001 HP ultraslim keyed cable lock 703372-001 Removable frame carrier, optical drive 732060-001 Card reader insert 698220-001 Card reader 732504-001 Hard drive isolation grommet 450712-001 Hard drive carrier, 2.5-inch to 3.5-inch...

  • Page 23: Mass Storage Devices

    Mass storage devices Description Spare part number Optical drive (does not include bezel) Blu-ray writer (BD-RE) drive 719157-001 DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Removable frame carrier 732060-001 Hard drive (not illustrated) 2 TB, 7200 rpm hard drive 616608-001 1 TB, 7200 rpm hard drive 667719-001 1 TB, 7200 rpm hard drive, 2.5-inch, hybrid SSD 724937-001...

  • Page 24: Boards

    WLAN modules HP WLAN 802.11 a/g/n, 2x2 701398-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi 717382-001 HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 697316-001 Power button board 732490-001 System board (not illustrated) For use in non-Windows 8 models...
  • Page 25 Item Description Spare part number Intel Core i5-4570s (2.9-GHz, 6-MB L3 cache) 732505-001 Intel Core i3-4360 (3.7-GHz, 4-MB L3 cache) 769735-001 Intel Core i3-4350 (3.6-GHz, 4-MB L3 cache) 769734-001 Intel Core i3-4340 (3.6-GHz, 4-MB L3 cache) 742562-001 Intel Core i3-4330 (3.5-GHz, 4-MB L3 cache) 742561-001 Intel Core i3-4150 (3.5-GHz, 3-MB L3 cache) 769733-001...

  • Page 26: Cables

    Cables Description Spare part number Power button board cable 698208-001 Backlight cable 732496-001 Optical drive cable (data and power assembly) 698221-001 Hard drive cable (data and power assembly) 698215-001 Intrusion sensor with cable 688665-001 2nd hard drive cable 698216-001 Converter board side cable (not illustrated) 698206-001 LVDS (display) cable 761785-001...

  • Page 27: Sequential Part Number Listing

    689374-001 8-GB memory module (PC3-10600, 1600-MHz) 696442-001 500 GB, 7200 rpm hard drive, self-encrypting (SED) 697316-001 HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 698193-001 Right side panel 698194-001 Upper rear access panel (security screw and hardware are not spared) 698196-001...
  • Page 28 Keyboard, washable, for use in Latin America 700510-201 Keyboard, washable, for use in Brazil 701398-001 HP WLAN 802.11 a/g/n, 2x2 701427-001 Keyboard, USB, Smartcard, for use in the United States 701427-031 Keyboard, USB, Smartcard, for use in the United Kingdom...
  • Page 29 Spare part Description number 701427-221 Keyboard, USB, Smartcard, for use in the Czech Republic and Slovakia 701427-231 Keyboard, USB, Smartcard, for use in Slovenia 701427-251 Keyboard, USB, Smartcard, for use in Russia 701427-261 Keyboard, USB, Smartcard, for use in Bulgaria 701427-271 Keyboard, USB, Smartcard, for use in Romania 701427-281...
  • Page 30 Keyboard, USB, Smartcard, CCID, for use in French Arabia 701671-KD1 Keyboard, USB, Smartcard, CCID, for use in South Korea 701671-L31 Keyboard, USB, Smartcard, CCID, for use with international English 703372-001 HP ultraslim keyed cable lock 703597-001 Hard drive carrier, 2.5-inch to 3.5-inch 706866-001 Fan grommet 706867-001...
  • Page 31 Spare part Description number 724718-111 Keyboard, PS/2, for use in Sweden 724718-121 Keyboard, PS/2, for use in French Canada 724718-131 Keyboard, PS/2, for use in Portugal 724718-141 Keyboard, PS/2, for use in Turkey 724718-151 Keyboard, PS/2, for use in Greece 724718-161 Keyboard, PS/2, for use in Latin America 724718-171...
  • Page 32 Spare part Description number 724720-091 Keyboard, USB, for use in Norway 724720-101 Keyboard, USB, for use in Switzerland 724720-111 Keyboard, USB, for use in Sweden 724720-121 Keyboard, USB, for use in French Canada 724720-131 Keyboard, USB, for use in Portugal 724720-141 Keyboard, USB, for use in Turkey 724720-151...
  • Page 33 Spare part Description number 730323-041 Keyboard, wireless with mouse and dongle, for use in Germany 730323-051 Keyboard, wireless with mouse and dongle, for use in France 730323-061 Keyboard, wireless with mouse and dongle, for use in Italy 730323-071 Keyboard, wireless with mouse and dongle, for use in Spain 730323-081 Keyboard, wireless with mouse and dongle, for use in Denmark 730323-091...
  • Page 34 Spare part Description number 732060-001 Removable frame carrier, optical drive 732489-001 Left side panel 732490-001 Power button board 732492-001 Rear I/O cover 732494-001 Power supply, 180W 732495-001 Display panel, WLED 732496-001 Backlight cable 732503-001 Near field communication (NFC) NXP controller (use with NFC assembly kit, spare part number 769742-001) 732504-001 Card reader 732505-001...
  • Page 35 Spare part Description number 758190-601 System board for use in models with Windows 8 Professional 758756-001 758757-001 761770-001 320 GB, 7200 rpm hard drive 761785-001 LVDS (display) cable 762188-001 500-GB, 7200 rpm hard drive, 2.5-inch, Self-encrypting drive (SED) 762610-001 Front bezel with camera lens 762611-001 Lower rear access panel 762612-001...

  • Page 36: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 37: Generating Static

    Generating static The following table shows that: Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. ● Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 38: Personal Grounding Methods And Equipment

    Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground ● cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

  • Page 39: Operating Guidelines

    Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...

  • Page 40: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 41: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used ●...

  • Page 42: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 43: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 44: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 45: Removal And Replacement Procedures All-In One (Aio) Chassis

    The following sections provide information about disassembling various components of the computer. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order, when opening the HP Pro All-in-One.
  • Page 46 Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.

  • Page 47: Removing The Rear I/O Cover

    Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001 If a cable lock is installed on the rear of the unit, remove the lock. Grasp the rear I/O cover, then pull it down and off the computer. NOTE: Removing the rear port cover may require that you use a significant amount of force.

  • Page 48: Cable Management Cover

    Cable management cover If the rear port cover is installed, remove the cover. Route all peripheral cables through the stand opening and plug them into the appropriate ports as needed. Hold the cable management cover under the cables, align the cover hooks with the slots in the stand, and then insert the cover and slide it down.

  • Page 49: Access Panel

    Access panel Description Spare part number Upper rear access panel 698194-001 The computer has one main rear access panel that allows access to internal components. To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).
  • Page 50 To replace the access panel, hold the panel at a 90-degree angle, place the top into the guides in the chassis, and then press down to align it with the guides. NOTE: Align the bottom of the access panel with the notches on the outside edge of the computer (1) when installing.

  • Page 51: Stand

    Stand Description Spare part number Tilt/swivel stand 732509-001 Height adjustment stand 698226-001 Two stands are available for the computer: Height-adjustable/recline stand ● Tilt/swivel stand ● Height-adjustable/recline stand (optional) To remove the stand: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).

  • Page 52: Tilt/Swivel Stand

    Lift the stand up and off the computer. Tilt/swivel stand To remove the stand: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). Push the release button (1) on the bottom of the stand and pull the back of the stand off (2) the computer.
  • Page 53 Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit (2). Lift the stand up and off the computer. Stand...

  • Page 54: Lower Panel

    Lower panel Description Spare part number Lower rear access panel 762611-001 The lower panel is located under the stand and on the bottom part of the computer. To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).

  • Page 55: Vesa Mounting Adapter

    VESA mounting adapter The VESA mounting adapter is located under the stand. To remove the VESA mounting adapter: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). Remove the access panel (see Access panel on page 39).
  • Page 56 Slide the adapter to the left (2), and then lift it off the chassis (3). To replace the VESA mounting adapter, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 57: Drives

    Drives Description Spare part number Optical drives DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Removable frame carrier 732060-001 Hard drives 2 TB, 7200 rpm hard drive 616608-001 1 TB, 7200 rpm hard drive 667719-001 1 TB, 7200 rpm hard drive, 2.5-inch, hybrid SSD 724937-001 500 GB, 7200 rpm, hard drive, 3.5-inch 613208-001...

  • Page 58: Removing A Hard Disc Drive

    Any one of the following may be installed in the computer: One 3.5-inch hard disc drive ● One 2.5-inch solid state drive (SSD) or self-encrypting drive (SED) ● Two 2.5-inch solid state drives or self-encrypting drives ● NOTE: Replacing a 3.5-inch drive with a 2.5-inch drive is not supported. Removing a hard disc drive ●...

  • Page 59: Removing A 2.5-Inch Hard Disc Drive

    Lift the latch on one side of the drive cage and pull the hard disc drive out of the cage. Remove the four mounting screws from the 3.5-inch hard disc drive. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement disc drive. For instructions on installing a hard disc drive, see Installing a hard disc drive on page Removing a 2.5-inch hard disc drive...
  • Page 60 Pull the latch next to the lower side of the drive cage away from the cage to release it, then slide the cage toward the edge of the chassis and lift it out. If there is a second disc drive in the 2.5-inch drive adapter, disconnect the cable from it. Slide the drive adapter holding the 2.5-inch drive or drives out of the drive cage.
  • Page 61 Remove the four mounting screws from the 2.5-inch hard disc drive adapter. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive. NOTE: The primary drive is the lower position in the drive cage. If only one drive is to be installed, it must occupy this position.

  • Page 62: Installing A Hard Disc Drive

    Installing a hard disc drive Installing a 3.5-inch hard disc drive ● Installing 2.5-inch hard disc drives ● Installing a 3.5-inch hard disc drive Screw the four mounting screws into the 3.5-inch hard disc drive. Be sure to keep the blue rubber grommets behind each screw.
  • Page 63 With the 3.5-inch hard disc drive connector facing toward the center of the chassis, place the hard disc drive cage into the chassis and slide it toward the center until it snaps into place. Replace the access panel. Reconnect the power cord and external devices. Lock any security devices that were disengaged when the access panel was removed.

  • Page 64: Installing 2.5-Inch Hard Disc Drives

    Installing 2.5-inch hard disc drives Insert the 2.5-inch hard disc drive or drives into the 2.5-inch disc drive adapter. Be sure that the connectors are at the opening of the adapter. NOTE: The primary drive is the lower position in the drive adapter. If only one drive is to be installed, it must occupy this position.
  • Page 65 Slide the drive adapter holding the 2.5-inch drive or drives into the drive cage. Position the drive cage above its final site with the hard disc drive connectors facing toward the center of the chassis. If the drive cage contains a secondary (upper) drive, connect the SATA cable to the right of the drive cage to the secondary drive.

  • Page 66: Replacing The Optical Disc Drive

    Place the drive cage into the chassis and slide it toward the center until it snaps into place. Replace the access panel. Reconnect the power cord and external devices. Lock any security devices that were disengaged when the access panel was removed. Replacing the optical disc drive The optical disc drive is located above the hard disc drive on the left side of the computer (when viewed from behind).
  • Page 67 Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). Remove the access panel (see Access panel on page 39). Lift the tab at the back of the optical disc drive enclosure to release the drive. NOTE: When replacing an optical drive, remove the bracket from the old drive and install it on the new drive.
  • Page 68 Remove the two screws securing the optical disc drive bracket to the drive. In install the drive, reverse the removal procedures. NOTE: The optical disc drive can be installed in only one way. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 69: Memory

    Memory Description Spare part number 8-GB 689374-001 4-GB 689373-001 2-GB 689372-001 Memory modules are located on the right side of the computer (viewed from behind). The computer has two memory slots that can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM.
  • Page 70 Preparing to disassemble the computer on page 35). Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
  • Page 71 To remove a memory module, press outward on the two latches on each side of the SODIMM (1), then pull the SODIMM out of the socket (2). To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place.

  • Page 72: Battery

    Do not expose to temperatures higher than 60° C (140º F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
  • Page 73 The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...

  • Page 74: Serial Port

    Serial port Description Spare part number Serial port 698212-001 The serial port is located near the bottom of the computer below the hard drive. It is secured with one Phillips screw. To remove the serial port: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).
  • Page 75 Remove the cable from its routing path (3), and remove the serial port assembly from the computer. To install the serial port, reverse the removal procedures. Serial port...

  • Page 76: Webcam Module

    Webcam module Description Spare part number Webcam module 732510-001 On products that ship with a webcam module, the module is located at the top of the computer beneath the top panel. It is secured with two silver Phillips screws and has one connector. The webcam module is optional.
  • Page 77 Remove the two Torx screws that secure the webcam module bracket to the computer. Rotate the assembly to gain access to the connector on the module, and then disconnect the cable from the module. To remove the module from the bracket, remove the two Phillips screws that secure the module, and then separate the module from the bracket.

  • Page 78: Converter Board

    Converter board Description Spare part number Converter board 752122-001 The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels;...
  • Page 79 Remove the two black Torx screws (2) that secure the board to the computer. Note the converter board jumper settings labeled on the chassis (3). Be sure to correctly position the jumpers on the converter board for the installed display panel. Lift the converter board from the computer.

  • Page 80: Heat Sink

    Heat sink Description Spare part number Heat sink 698201-001 The heat sink is secured with five Torx screws – four captured, one not captured. To remove the heat sink: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).
  • Page 81 In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4), and then lift the heat sink out of the computer (5). CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor.

  • Page 82: Processor

    Processor Description Spare part number Intel Core i7-4790s (3.2-GHz, 8-MB L3 cache) 773554-001 Intel Core i7-4770s (3.1-GHz, 8-MB L3 cache) 732507-001 Intel Core i5-4690s (3.2-GHz, 6-MB L3 cache) 773083-001 Intel Core i5-4670s (3.1-GHz, 6-MB L3 cache) 732506-001 Intel Core i5-4590s (3.0-GHz, 6-MB L3 cache) 773082-001 Intel Core i5-4570s (2.9-GHz, 6-MB L3 cache) 732505-001...
  • Page 83 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
  • Page 84 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www.hp.com/support. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 85: Msata Solid-State Drive

    mSATA Solid-State Drive Description Spare part number 32-GB mSATA drive 762612-001 32-GB mSATA drive, SRT 762613-001 The mSATA SSD is located on the bottom of the system board. The drive is secured with two Phillips screws. NOTE: In the following image, the mSATA SSD is not shown. To remove the mSATA SSD: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
  • Page 86 Lift the SSD to a 45-degree angle, and then pull it away to remove it from the socket. To install the mSATA SSD, reverse the removal procedures. NOTE: mSATA SSD are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 87: Wlan Module

    The WLAN module is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. NOTE: WLAN module appearance may vary.
  • Page 88 Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 89: Speakers

    Speakers Description Spare part number Speakers 698197-001 On products that ship with speakers, the speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the right speaker you have to remove the power supply plug.

  • Page 90: Fan

    Description Spare part number 698196-001 The fan is located near the middle of the computer and is secured with three Torx screws. You have to remove the VESA mounting adapter to remove the fan. To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).
  • Page 91 Remove the fan from the computer (3). To install the fan assembly, reverse the removal procedures. NOTE: To avoid damaging the rubber screw grommets installed around the captive screws, when installing the fan, push down on the fan assembly before you tighten the screws. Make sure the grommets are positioned correctly before tightening the screws.

  • Page 92: Side Panels

    Side panels Description Spare part number Left side panel 732489-001 Right side panel 698193-001 The side panels are located one each side of the computer. They are secured with tabs, and the removal procedures are similar for both panels. To remove the side panels: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).
  • Page 93 Rotate the panel out and off of the computer (2). NOTE: The removal and replacement procedures are similar for both panels. To install the side panels, reverse the removal procedures. Side panels...

  • Page 94: Power Supply

    Power supply Description Spare part number Power supply, 180-W 732494-001 The power supply is located at the middle, bottom of the computer. It is secured with two Torx screws. The power connector mounts separately with one Torx screw. The power supply slides out of the bottom of the bracket that secures it.
  • Page 95 Remove the two Torx screws (1) that secure the power connector to the computer, and then lift the connector from atop the speaker (2). Disconnect the cable from the system board connector (1). Position the cable above the power supply (2). Positioning the cable above the power supply makes it easier to slide the power supply downward and out of the bracket that secures it.
  • Page 96 Slide the power supply downward and out of the bracket that houses it. To install the power supply, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 97: System Board

    System board Description Spare part number System board for use in models without Windows 8 758190-001 System board for use in models with Windows 8 Standard 758190-501 System board for use in models with Windows 8 Professional 758190-601 The system board is located on the right side of the computer (viewed from the rear). It is secured with eight Torx screws.
  • Page 98 Remove the cable mounting bracket by removing the Torx screw (1), and then sliding it up (2) and lifting it out of the computer. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...
  • Page 99 Remove the three Torx screws that secure the outer side bracket to the computer. The screws also secure the system board. System board...
  • Page 100 Rotate the side bracket up and off the computer. Remove the eight remaining Torx screws that secure the system board to the computer. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...
  • Page 101 Slide the system board toward the top of the computer, and then lift the board up and out of the computer. To install the system board, reverse the removal procedures. Replace the thermal pad below the system board. System board...
  • Page 102 When replacing the system board, be sure to route the cables correctly. See the following images for cable routing. Route the following cables from under the system board cable mounting bracket: Display (LVDS) ● Optical drive data (SATA) ● Optical drive power ●...
  • Page 103 Route the following cables from under the power supply: Power button board ● Hard drive data (SATA) ● Hard drive power ● Hood sensor ● Updating the display panel manufacturer setting in BIOS System board...
  • Page 104 After replacing the system board, make sure the display panel manufacturer setting is correct in BIOS. If the incorrect panel manufacturer is set in BIOS, the display panel may function incorrectly. The display panel manufacturer is identified on the jumper setting label on the base pan. After confirming the manufacturer of the display panel on the computer, go into BIOS and make sure the LVDS Panel Select setting is correct.
  • Page 105 Feature Byte Enter the Feature Byte string. The feature byte string is case sensitive. Flexbuild The label includes spaces after every four characters. You can enter or ignore these spaces – their only purpose is to help with data entry. There is a character limitation of 40 bytes per line.

  • Page 106: Card Reader Board

    Card reader board Description Spare part number Card reader board 732504-001 The card reader board is located on the right side of the system board. It is secured with two screws. To remove the card reader board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).
  • Page 107 Remove the two Phillips screws (1) that secure the board to the system board. Lift the board to a 45-degree angle (1), and then pull it away to remove it from the socket (2). To install the card reader board, reverse the removal procedures. Card reader board...

  • Page 108: Power Button Board

    Power button board Description Spare part number Power button board 732490-001 The power button board is located on the bottom left corner of the computer. It is covered by a Mylar shield and has two connectors and one screw. To remove the power button board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35).
  • Page 109 Remove the Torx screw (1) that secures the Mylar that covers the power button board, and then lift the Mylar from the computer (2). NOTE: On some models, the left screw that secures the left speaker (when viewed from the rear) may also secure the Mylar.

  • Page 110: Front Bezel

    Front bezel Description Spare part number Front bezel 762610-001 The front bezel is located on the front of the computer and is secured to the main system bracket with eight Torx screws. Replacement bezels include the webcam shutter and capacitive sensor board. On models that do not include a webcam, you must remove the shutter and install the webcam insert (Webcam assembly kit) into the slot in which the webcam would otherwise be installed.
  • Page 111 Remove the bracket by removing the Torx screw and then lifting the bracket off the computer. Remove the Torx screws that secure the bezel to the main system bracket assembly, as follows: 11 total screws ● Left: 2 screws ◦ Top: 6 screws ◦...
  • Page 112 Lift the bracket from the bezel. To install the front bezel, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 113: Antenna

    Antenna Description Spare part number Antenna kit 698218-001 The antenna route from the WLAN card to the top of the computer. To remove the antenna: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 35). Remove the access panel (see Access panel on page 39).
  • Page 114 Remove the two Torx screws that secure each antenna to the frame. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 115: Display Panel

    Note the routing path for each antenna for replacement. To install the antenna, reverse the removal procedures. Display panel Description Spare part number Display panel 732495-001 Display panels require a backlight cable specific to the manufacturer. Make sure you use the backlight cable packaged with the display panel.
  • Page 116 Remove the VESA mounting adapter (see VESA mounting adapter on page 45). Remove the power supply (see Power supply on page 84). Remove the speakers (see Speakers on page 79). Remove the side panels (see Side panels on page 82). Remove the front bezel (see Front bezel on page 100).
  • Page 117 Disconnect the display cable from the display panel by pressing in on the tabs (1) on the side of the connector, and pulling the cable from the connector (2). Be sure to correctly position the jumpers on the converter board for the installed display panel, as follows: CAUTION: Incorrect jumper placement can result in damage to the converter board and display...

  • Page 118: Hard Drive And Optical Drive Cables And Connectors

    Hard drive and optical drive cables and connectors Description Spare part number Optical drive cable (data and power assembly) 698221-001 Hard drive cable (data and power assembly) 698215-001 The hard drive and optical drive connectors are located near the middle of the computer, partially under the main display bracket.
  • Page 119 Remove two Torx screws that secure the hard drive connector or the optical drive connector to the computer. Remove the cables from the metal clips built into the computer. Disconnect the hard drive cables or the optical drive cables from the system board. NOTE: Be careful not to damage the cable when disconnecting it from the board.

  • Page 120: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...

  • Page 121: Using Computer Setup (F10) Utilities

    Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- ● Test (POST). Replicate the system setup by saving system configuration information on a USB device and ● restoring it on one or more computers. Execute self-tests on a specified ATA hard drive (when supported by drive).
  • Page 122 Table 6-1 Computer Setup—File Option Description System Information Lists: Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ●...

  • Page 123: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color, SMART category.
  • Page 124 This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.

  • Page 125: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 126 Table 6-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: Embedded security device ● System audio ● NOTE: Set this value to ‘Device hidden’ to disable all system volume. Network controller ●...
  • Page 127 Table 6-3 Computer Setup—Security (continued) Master Boot Record Enables/disables Master Boot Record (MBR) security. Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
  • Page 128 Table 6-3 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.

  • Page 129: Computer Setup-Power

    (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.
  • Page 130 Table 6-4 Computer Setup—Power (continued) OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce ● Management processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Idle Power Savings—Extended/Normal.

  • Page 131: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ●...
  • Page 132 Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more ◦...
  • Page 133 Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Device Options Allows you to set: Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature, ● which allows one core of the system to run at a higher than standard frequency and power if other cores are idle.

  • Page 134: Recovering The Configuration Settings

    URL of the proxy server. Default is disabled. Update BIOS via Allows you to use F10 Setup to check for BIOS updates from hp.com and apply them using either a Network manual selection or an automatically scheduled check on boot-up.

  • Page 135: Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

  • Page 136: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.

  • Page 137: Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 110 ●...

  • Page 138: Helpful Hints

    ● To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
  • Page 139 Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are ● error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 180 for more information.

  • Page 140: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 141 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 142 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory.
  • Page 143 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 144: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 145: Solving Hard Drive Problems

    Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
  • Page 146 Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with In Windows 7, click Start, expand Computer, and right- click on a drive. Select Properties, and then select the a file. Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then click File Explorer from the list of applications.
  • Page 147 Nonsystem disk/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard If attempting to boot from a hard drive, ensure it is attached to drive configuration. the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order. Run the Computer Setup utility and select Storage >...

  • Page 148: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.

  • Page 149: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 150 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 8 Troubleshooting without diagnostics...
  • Page 151 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 152 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 153 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode. Change the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.
  • Page 154 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models). Reseat the graphics card.

  • Page 155: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 156 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 157: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 158: Solving Keyboard And Mouse Problems

    Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
  • Page 159 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds.

  • Page 160: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
  • Page 161 Table 8-1 Solving Hardware Installation Problems (continued) A new device is not recognized as part of the system. Cause Solution When the system advised you of changes to the configuration, Reboot the computer and follow the instructions for accepting you did not accept them. the changes.
  • Page 162 DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.

  • Page 163: Solving Network Problems

    Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 8-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled.
  • Page 164 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 165 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 166: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 167 NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual- channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third- party data storage, and other management functions.

  • Page 168: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table.

  • Page 169: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in...
  • Page 170 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.

  • Page 171: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 172: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 173 Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly.

  • Page 174: Solving Software Problems

    ● to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 175 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.

  • Page 176: System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 177: Creating Recovery Media And Backups

    Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 178: Restoring And Recovering Using Windows 8 Tools

    Windows. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made.

  • Page 179: Using Windows 8 Reset

    If Windows is not responding, use these steps to start Refresh: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...

  • Page 180: Recovery Using The Windows 8 Recovery Usb Flash Drive

    If Windows is not responding, use these steps to start Reset: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...

  • Page 181: Recovery Using Windows 8 Operating System Media (Purchased Separately)

    Recovery using Windows 8 operating system media (purchased separately) This recovery process requires Windows 8 operating system media, which can be ordered from the support website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling support.

  • Page 182: Backing Up, Restoring, And Recovering In Windows 7

    Backing up your information on page 175. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 183: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)

    Close all open programs. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 184: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 185: Backing Up Your Information

    After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Driver disk. From the drop-down menu, select the drive for burning the recovery media.

  • Page 186: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the recovery disc set by calling support.

  • Page 187: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 188: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 189 CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

  • Page 190: 10 Post Error Messages

    10 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 191: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action...
  • Page 192 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 193 Control panel message Description Recommended action 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off. Ensure that none of the keys are depressed. Replace the keyboard. Replace the system board. 501-Display Adapter Failure Graphics display controller. Reseat the graphics card (if applicable).
  • Page 194 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 195 Control panel message Description Recommended action 1801-Microcode Patch Error Processor is not supported by ROM BIOS. Upgrade BIOS to proper version. Change the processor. 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 196 Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.
  • Page 197 Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key is Reboot the computer. mismatch version not a valid version for the current ME If the error persists and system BIOS firmware. has been recently updated, restore previous system BIOS version.
  • Page 198 Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.

  • Page 199: Interpreting Post Diagnostic Front Panel Leds

    Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 200 LEDs continue until Reseat DIMMs. problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 201 Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Unplug the AC power cord from the times, once every second, unable to boot. computer, wait 30 seconds, then plug the followed by a two second power cord back in to the computer.

  • Page 202: Password Security And Resetting Cmos

    11 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 203: Establishing A Setup Or Power-On Password

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper.

  • Page 204: Clearing And Resetting The Cmos

    Replace the jumper. Replace the access panel. Reconnect the external equipment. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. Establish the new passwords in Computer Setup. See Computer Setup (F10) Utility on page 110 for information.
  • Page 205 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts &...

  • Page 206: Appendix A Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 207: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 208: Appendix B Specifications

    Specifications Dimensions (with stand) 16.8 in 42.6 cm Height 20.5 in 52.2 cm Width 7.7 in 19.6 cm Depth Approximate Weight (with stand) 19.5 lb – 22.2 lbs 8.83 kg – 10.08 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22°...

  • Page 209: Index

    Index Symbols/Numerics Converter board 2nd hard drive cable cable lock, spare part number 12 spare part number 14 spare part number 16 cable management 34 converter board cable management cover 38 removing 68 cable pinouts, SATA data 34 spare part numbers 24 access panel cables, spare part numbers 16 converter board side cable...
  • Page 210 162 Help and Support Windows 7 172 helpful hints 128 network problems 153 general problems 130 HP Recovery Disc Creator, using NFC assembly kit, spare part grounding methods 28 number 12 numeric error codes 181 hard disc drive installing 2.5-inch 47...
  • Page 211 power button board recovery partition, Windows 8 rotation 6 spare part number 14, 24, 98 power button board cable recovery USB flash drive, steps for safety and comfort 127 spare part number 16 creating Windows 7 173 safety precautions power cord set requirements recovery using Windows 8 cleaning 30 country specific 197...
  • Page 212 SATA connectors 33 File History 167, 168 spare part numbers 14, 24 restoring files 168 System Recovery using Windows 7 system restore point 167, 168 recovery media Windows 7 backing up information 175 System Recovery, Windows 7 backup and recovery 172 Backup and Restore 175 system restore point creating backups 172...

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