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TG9385BX(e).book Page 50 Monday, November 2, 2009 1:26 PM
Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit's AC
adaptor, then reconnect the base unit's AC adaptor. Remove the batteries from the handset, and then
insert the batteries into the handset again.
General use
Problem
The unit does not work.
I cannot hear a dial tone.
Programmable settings
Problem
The display is in a language I
cannot read.
While programming, the unit starts
to ring.
I cannot register a handset to a
base unit.
50
Cause/solution
L Make sure the batteries are installed correctly (page 10).
L Fully charge the batteries (page 10).
L Check the connections (page 7).
L Unplug the base unit's AC adaptor to reset the unit. Reconnect
the adaptor and try again.
L The handset has not been registered to the base unit. Register
the handset (page 31).
L The base unit's AC adaptor or telephone line cord is not
connected. Check the connections.
L If you are using a splitter to connect the unit, remove the splitter
and connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
L Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working telephone
operates properly, contact our service personnel to have the
unit repaired. If the working telephone does not operate
properly, contact your service provider/telephone company.
Cause/solution
L Change the display language (page 14).
L A call is being received. Answer the call and start again after
hanging up.
L The maximum number of handsets (6) is already registered to
the base unit. Cancel unused handset registrations from the
base unit (page 31).
L Place the handset and the base unit away from other electrical
appliances.
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