Panasonic WV-SW550 Series Operating Instructions Manual page 206

23 Troubleshooting
Symptom
User registration for the
"Viewnetcam.com" service
fails.
Cannot obtain images on the
SD memory card.
SW559 SW559 SP509 SP509 SF549 SF549
SF539 SF539
No image is displayed.
206 Operating Instructions
Cause/solution
•
Is the registered E-mail address correct?
When an E-mail with the "Viewnetcam.com" website
link is not received, the registered E-mail address
may be incorrect. Visit the "Viewnetcam.com"
website (http://www.viewnetcam.com/) to register
the correct E-mail address.
•
Is "Allow" selected for "FTP access to camera" on
the [Network] tab of "Network" page?
It is necessary in advance to select "Allow" for "FTP
access to camera" on the [Network] tab of the
"Network" page.
•
Is the entered password correct?
Restart the web browser and enter the password
again.
•
Access to the SD memory card may be failed.
Restart the web browser and retry to obtain images.
•
Is the viewer software installed on the PC?
Install the viewer software on a PC.
•
Is the version of DirectX
Check the version of DirectX as follows.
1.
Select "Run..." from the start menu of Windows.
2.
Enter "dxdiag" in the displayed dialog box and
click the [OK] button.
If the version of DirectX is older than 9.0c,
upgrade it.
•
Is the cellular phone in use support the 320´240 or
640´480 resolution? Or is the image data size too
big to display images on the cellular phone?
Refer to the manuals provided with the cellular
phone in use for the restrictions of image data sizes.
9.0c or later?
®
Reference pages
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155
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