IBM Aptiva E 2270 User Manual page 62

• Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
• IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
• Engineering change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized
by IBM, will make engineering changes available that apply to your
hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
• Machine Type (2270)
• Serial number (please refer to page 1 for instructions on how to find your
serial number)
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information
If possible, be at your computer when you call.
The following items are not covered:
• Replacement or use of non-IBM parts or nonwarranted IBM parts
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's warranty
terms.
48 IBM PC User Guide