Brother ADS-2100e User Manual page 209

Troubleshooting
NOTE
If you have cleared a multifeed, confirm that the data scanned before the multifeed was detected has been
saved, and then start scanning again at the next page or the beginning of the document after 5.
IMPORTANT
• Be careful when touching the Separation Pad and the surrounding area of the machine. Otherwise, you
could cause serious damage to the machine.
• To avoid damage to the jammed document, DO NOT pull the document out before opening the Front
Cover.
• Take out any paper from the ADF before closing the Front Cover.
• To avoid future document jams, do the following:
• Close the Front Cover correctly by pushing it gently in the middle.
• Configure the settings for your document correctly.
• Clean the Separation Pad and Pick-up Roller. To clean the Separation Pad, see Replace the
Separation Pad on page 183 to see how to pull the Separation Pad out from the machine, clean the
rubber side of the Separation Pad with a soft lint-free cloth moistened with water, and then fit the
Separation Pad to the machine. To clean the Pick-up Roller, see Clean the Scanner on page 173.
• Stagger the pages and then load your document. See Load Documents on page 30.
• Make sure your document is acceptable for the machine. See Acceptable Documents on page 24.
• Load your document correctly. See Load Documents on page 30.
• Load no more than 50 pages at a time.
• Load the card vertically when scanning cards.
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