Brother MFC-7360N Basic User's Manual
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Brother MFC-7360N Basic User's Manual

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See also: Service Manual , Advanced User's Manual
BASIC USER'S GUIDE
MFC-7360N
MFC-7460DN
MFC-7860DW
Not all models are available in all countries.
Version B
USA/CAN

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Summary of Contents for Brother MFC-7360N

  • Page 1 BASIC USER’S GUIDE MFC-7360N MFC-7460DN MFC-7860DW Not all models are available in all countries. Version B USA/CAN...
  • Page 2 Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:  may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 3: Brother Numbers

    Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 4: Ordering Accessories And Supplies

    If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) Note In Canada, only Visa and MasterCard are accepted.

  • Page 5: Usa And Canada

    LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 6 Brother warrants that the Machine and the sale showing that this Product was purchased accompanying Consumable and Accessory within the U.S. For the name of local Brother Items will be free from defects in materials Authorized Service Center(s), call 1-877-...
  • Page 7  This Limited Warranty is the only warranty of purchase information, together with the that Brother is giving for this Product. It is the Machine that Brother agreed to replace. You are final expression and the exclusive and only then expected to pack the Machine that Brother statement of Brother's obligations to you.
  • Page 8 LIMITED WARRANTY (Canada only) Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother’s sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada.
  • Page 10 In the Box Software User’s Follow these instructions for Printing, Guide Scanning, Network Scanning, Remote Setup, PC-Fax, and using the Brother ControlCenter utility. Network Glossary This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms.

  • Page 11: Table Of Contents

    Network User's Guide..................2 Viewing Documentation................... 2 ® Accessing Brother Support (Windows )..............4 Accessing Brother Support (Macintosh) ..............5 Control panel overview ..................6 Loading paper Loading paper and print media ................9 Loading paper in the standard paper tray............9 Loading paper in the manual feed slot ............
  • Page 12 Multi-line connections (PBX) .................36 External and extension telephones..............36 Connecting an external or extension telephone ..........36 Using external and extension telephones .............37 Using a non-Brother cordless external handset ..........37 Using Remote Codes ..................38 Dialing and storing numbers How to dial ......................39 Manual dialing ....................39...
  • Page 13 How to print from a computer Printing a document..................... 49 How to scan to a computer ® Scanning a document as PDF file using ControlCenter4 (Windows ) ....50 Changing the SCAN key settings ................ 53 Before scanning..................... 53 SCAN key settings..................53 Scanning using the SCAN key ..............
  • Page 14 Specifications General ......................128 Document Size ....................130 Print media......................131 Fax........................132 Copy ........................133 Scanner ......................134 Printer ........................135 Interfaces ......................136 Computer requirements ..................137 Consumable items .....................139 Network (LAN) ....................140 Index...
  • Page 15 Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM. General Setup Dialing and storing numbers Memory Storage Telephone line services Volume settings Additional dialing operations Automatic daylight savings time Additional ways to store numbers...

  • Page 17: General Information

    Using the documentation WARNING WARNING indicates a potentially Thank you for buying a Brother machine! hazardous situation which, if not avoided, Reading the documentation will help you could result in death or serious injuries. make the most of your machine.

  • Page 18: Accessing The Advanced User's Guide, Software User's Guide And Network User's Guide

    Chapter 1 Accessing the Click your country. Advanced User's Guide, Software User's Guide and Network User's Guide This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax and Network.
  • Page 19 Presto! PageManager is available as a about Active X controls. For the page to download from display correctly you must click on the bar, http://nj.newsoft.com.tw/download/brother/ click Allow Blocked Content, then click PM9SEInstaller_BR_multilang.dmg/ Yes in the Security Warning dialog box. ®...

  • Page 20: Accessing Brother Support (Windows ® )

    Chapter 1 Accessing Brother To visit our Web site for genuine Brother  supplies ® Support (Windows (http://www.brother.com/original/), click Supplies Information. You can find all the contacts you will need,  To access the Brother CreativeCenter such as Web support (Brother Solutions (http://www.brother.com/creativecenter/)

  • Page 21: Accessing Brother Support (Macintosh)

    To view all Brother Numbers, including Customer Service numbers for the USA and Canada, click Support Information. For the latest news and product support  information (http://solutions.brother.com/), click Brother Solutions Center.  To visit our Web site for genuine Brother Supplies (http://www.brother.com/original/), click Supplies Information.

  • Page 22: Control Panel Overview

    Chapter 1 Control panel overview MFC-7460DN and MFC-7860DW have the same keys. MFC-7360N...
  • Page 23 General information 9 10 9 10...
  • Page 24 Chapter 1 1 One Touch keys (MFC-7860DW) In FAX mode and SCAN mode a four level These 4 keys give you instant access to 8 indicator shows the current wireless signal previously stored numbers. strength if you are using a wireless connection. Shift Lets you access One Touch numbers 5 to 8 when held down.

  • Page 25: Loading Paper

    Loading paper Loading paper and Printing on plain paper, thin paper or recycled paper from the standard print media paper tray Pull the paper tray completely out of the The machine can feed paper from the machine. standard paper tray or manual feed slot. When you put paper into the paper tray, note the following: ...
  • Page 26 Chapter 2 While pressing the green paper-guide Note release lever, slide the paper guides to For Legal or Folio size paper, press the fit the paper size you are loading in the release button in the bottom of the paper tray.

  • Page 27: Loading Paper In The Manual Feed Slot

    Loading paper Loading paper in the manual feed slot You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. Note The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.
  • Page 28 Chapter 2 Open the manual feed slot cover. Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.
  • Page 29 Loading paper Printing on thick paper, bond paper, Note labels and envelopes <For envelopes only> When the back output tray is pulled down, the Pull down the two green levers, one on the machine has a straight paper path from the left-hand side and one on the right-hand manual feed slot through to the back of the side, as shown in the following illustration.
  • Page 30 Chapter 2 Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. Note • Put the paper into the manual feed slot with the side to be printed face up. Using both hands, put one sheet of paper or one envelope in the manual •...
  • Page 31 Loading paper • You can still use the machine while the scanner cover is up. To close the scanner cover, push it down with both hands.

  • Page 32: Unscannable And Unprintable Areas

    Chapter 2 Unscannable and unprintable areas The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2) Size Bottom (1) Right (2)

  • Page 33: Paper Settings

    Loading paper Paper settings Acceptable paper and other print media Paper Type Print quality may vary according to the type of Set up the machine for the type of paper you paper you are using. are using. This will give you the best print You can use the following types of print quality.

  • Page 34: Type And Size Of Paper

    Chapter 2 Type and size of paper The name for the paper trays in the printer driver in this Guide are as follows: The machine loads paper from the installed standard paper tray or manual feed slot. Tray and optional unit Name Standard paper tray Tray 1...

  • Page 35: Handling And Using Special Paper

    • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.
  • Page 36 Chapter 2 Envelopes • with edges that are not straight or consistently square Most envelopes designed for laser printers • with windows, holes, cut-outs or will be suitable for your machine. However, perforations some envelopes may have feed and print- quality problems because of the way they •...
  • Page 37 Do not use labels that are damaged, curled, machine. This damage may not be wrinkled or an unusual shape. covered under any Brother warranty or service agreement. Labels The machine will print on most types of labels IMPORTANT designed for use with a laser machine.

  • Page 38: Loading Documents

    Loading documents How to load Note documents • To scan documents that are not suitable for the ADF, see Using the scanner glass on page 23. You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) •...

  • Page 39: Using The Scanner Glass

    Loading documents Using the scanner glass Stagger the pages of your document face up top edge first, in the ADF until the LCD display message changes and You can use the scanner glass to fax, copy or you feel it touch the feed rollers. scan pages of a book one page at a time.
  • Page 40 Chapter 3 Lift the document cover. Close the document cover. Using the document guidelines on the IMPORTANT left and top, place the document If the document is a book or is thick do not face down in the upper left corner of the slam the cover or press on it.

  • Page 41: Sending A Fax

    Sending a fax How to send a fax Enter the fax number using the dial pad, a One touch key or (Address Book) The following steps show how to send a fax. and enter three-digit number. When you want to send a fax, or change Press Start.

  • Page 42: Faxing A4 Size Documents From The Scanner Glass

    Chapter 4 Faxing A4 size documents Transmission verification from the scanner glass report When faxing A4 size documents, you will You can use the Transmission Verification Report as proof that you sent a fax. This need to set the scan glass size to A4; report lists the receiving party’s name or fax otherwise, a portion of your faxes will be number, the time and date of transmission,...

  • Page 43: Receiving A Fax

    Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See Voice Mail on page 32 for instructions on setting up your machine using this service.)
  • Page 44 Chapter 5 To set the receive mode follow the instructions below: Press Menu, 0, 1. Initial Setup 1.Receive Mode Press a or b to choose the receive mode. Press OK. Press Stop/Exit. The LCD will display the current receive mode.

  • Page 45: Using Receive Modes

    Receiving a fax Using receive modes External TAD External TAD mode lets an external Some receive modes answer automatically answering device manage your incoming (Fax Only and Fax/Tel). You may want to calls. Incoming calls will be handled in the change the Ring Delay before using these following ways: modes.

  • Page 46: Receive Mode Settings

    Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone ring The Ring Delay setting sets the number of sound. The number of rings is set by the Ring times the machine rings before it answers in Delay setting.

  • Page 47: Easy Receive

    Receiving a fax Easy Receive If Easy Receive is On: The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset.

  • Page 48: Telephone Services And External Devices

    If you have Voice Mail on the same telephone calls, and the second number rings with a line as your Brother machine, Voice Mail and different ring pattern and is used for receiving the Brother machine will conflict with each faxes.
  • Page 49 What does Brother’s ‘Distinctive Ring’ Before you choose the ring pattern to register The Brother machine has a Distinctive Ring You can only register one Distinctive Ring feature that allows you to use your machine to pattern with the machine. Some ring patterns take full advantage of the telephone cannot be registered.

  • Page 50: Turning Off Distinctive Ring

    Distinctive Ring is set to On. This ensures the Brother machine will only answer  The machine will only answer calls to its the Distinctive Ring number and not interfere registered number.

  • Page 51: Connecting An External Tad (Telephone Answering Device)

    Telephone services and external devices Connecting an external Note TAD (telephone If you have problems receiving faxes, reduce the ring delay setting on your answering device) external TAD. You can connect an external Telephone Connections Answering Device (TAD) to the same line as your machine.

  • Page 52: Recording An Outgoing Message (Ogm)

    Chapter 6 External and extension Recording an outgoing message (OGM) telephones Record 5 seconds of silence at the Connecting an external or beginning of your message. This allows extension telephone your machine time to listen for fax tones. Limit your speaking to 20 seconds. You can connect a separate telephone directly to your machine as shown in the End your 20-second message by giving...

  • Page 53: Using External And Extension Telephones

    Using external and extension Using a non-Brother cordless telephones external handset If your non-Brother cordless telephone is Using extension telephones connected to the EXT. jack of the machine (see Connecting an external or extension If you answer a fax call at an extension...

  • Page 54: Using Remote Codes

    Chapter 6 Using Remote Codes Changing the Remote Codes The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you Fax Receive Code are always disconnected when accessing your External TAD, try changing the If you answer a fax call on an extension three-digit remote codes, for example ### telephone, you can tell your machine to and 999.

  • Page 55: Dialing And Storing Numbers

    Dialing and storing numbers How to dial Speed Dialing You can dial in any of the following ways. Press (Address Book) and enter the three digit Speed Dial number. (See Storing Manual dialing Speed Dial numbers on page 44.) Use the dial pad to enter all the digits of the telephone or fax number.

  • Page 56: Search

    Chapter 7 Storing numbers Search You can search alphabetically for names you You can set up your machine to do the have stored in the One Touch and Speed Dial following types of easy dialing: One Touch, memories. (See Storing One Touch Dial Speed Dial and Groups for Broadcasting numbers on page 42 and Storing Speed Dial faxes.

  • Page 57: One Touch And Speed Dial Options

    Dialing and storing numbers One Touch and Speed Dial Options The following chart shows the options for storing One Touch or Speed Dial numbers after you download the IFAX and E-mail options for MFC-7460DN and MFC-7860DW. Step 1 Step 2 Step 3 Step 4 Step 5...

  • Page 58: Storing A Pause

    Chapter 7 Storing a pause (For MFC-7460DN / MFC-7860DW) If you want to save a fax resolution along with the number, choose one of the Press Redial/Pause to insert a 3.5-second following: pause between numbers. You can press Redial/Pause as many times as needed to ...
  • Page 59 Dialing and storing numbers • If you selected the IFAX Registration Type • For details about the file format, see the in step b and save the E-mail address, Software User’s Guide you can only use the E-mail address when you are in Fax mode.

  • Page 60: Storing Speed Dial Numbers

    Chapter 7 Storing Speed Dial numbers If you downloaded IFAX and E-mail options (For MFC-7460DN and MFC-7860DW) You can store your frequently used numbers as Speed Dial numbers, so that when you dial Press (Address Book) and enter a you will only have to press a few keys three-digit Speed Dial location number (Address Book), the three-digit number (001-200).
  • Page 61 Dialing and storing numbers Do one of the following: Press a or b to select 100dpi, 200dpi, 300dpi or 600dpi.  If you want to save a fax/scan Press OK. resolution along with the number, go to the appropriate step as shown in ...

  • Page 62: Changing One Touch And Speed Dial Numbers

    Chapter 7 Changing One Touch and (For MFC-7460DN / MFC-7860DW) If you want to save a fax resolution along Speed Dial numbers with the number, do one of the following:  To store the fax resolution, press a or If you try to change an existing One Touch or b to select Std, Fine, S.Fine or Speed Dial number, the LCD will show the Photo.

  • Page 63: Deleting One Touch And Speed Dial Numbers

    Dialing and storing numbers Deleting One Touch and Press a or b to select one of the following: Fax/Tel Speed Dial numbers IFAX Email Color PDF If you try to delete an existing One Touch or Email Color JPG Speed Dial number, the LCD will show the Email Color XPS name or number already stored there.

  • Page 64: Making Copies

    Making copies How to copy Stop copying To stop copying, press Stop/Exit. The following steps show the basic copy operation. For details about each option, see Copy settings the Advanced User's Guide on the CD-ROM. When you want to make a copy, press Press the temporary Copy keys.

  • Page 65: How To Print From A Computer

    Printing for Windows or Printing and Faxing for Macintosh in Software User’s Guide for details about the print settings.) Install the Brother printer driver on the Installation CD-ROM. (See the Quick Setup Guide.) From your application, choose the Print command.

  • Page 66: How To Scan To A Computer

    You can use ControlCenter4 on your computer. Load your document. (See How to load documents on page 22.) Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. Choose Home Mode or Advanced Mode before you use ControlCenter4.
  • Page 67 How to scan to a computer Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg). Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-down list.
  • Page 68 Chapter 10 Click File. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

  • Page 69: Changing The Scan Key Settings

    SCAN key settings You can change your machine’s SCAN key settings using ControlCenter4. Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model pull-down list.
  • Page 70 Chapter 10 Choose the File tab. You can change the default settings. 1 You can choose the file type from the pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the Browse button.

  • Page 71: Scanning Using The Scan Key

    How to scan to a computer Scanning using the SCAN key Load your document. (See How to load documents on page 22.) Press (SCAN). Press a or b to choose Scan to PC. Press OK. Press a or b to choose File. Press OK.

  • Page 72: A Routine Maintenance

    Note • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste.

  • Page 73: Replacing The Toner Cartridge

    The machine will stop printing until you replace the toner cartridge. A new and 700 pages unused genuine Brother toner cartridge will Approx. cartridge yield is declared in accordance reset the Replace Toner mode. with ISO/IEC 19752.
  • Page 74 Open the front cover and leave the Take out the drum unit and toner machine turned on for 10 minutes to cartridge assembly. cool down. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
  • Page 75 Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste.
  • Page 76 If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges.
  • Page 77 Routine maintenance Put the new toner cartridge firmly into Clean the corona wire inside the drum the drum unit until you hear it lock into unit by gently sliding the green tab from place. If you put it in properly, the green left to right and right to left several times.

  • Page 78: Cleaning The Corona Wire

    Note After replacing the toner cartridge, DO NOT turn off the machine's power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode. Cleaning the corona wire If you have print quality problems, clean the corona wire as follows: Slowly take out the drum unit and toner Open the front cover and leave the...

  • Page 79: Replacing The Drum Unit

    Be sure to return the tab to the home • For best performance, use only genuine position (a) (1). If you do not, printed Brother toner. The machine should be pages may have a vertical stripe. used only in a clean, dust-free...
  • Page 80 • Printing with a non Brother drum unit may Replacing the drum unit reduce not only the print quality but also IMPORTANT the quality and life of the machine itself. Warranty coverage does not apply to • While removing the drum unit, handle it problems caused by the use of a non carefully because it may contain toner.
  • Page 81 Routine maintenance Push down the green lock lever and take the toner cartridge out of the drum unit. Take out the drum unit and toner WARNING cartridge assembly. DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance...
  • Page 82 • Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste.

  • Page 83: Resetting The Drum Counter

    Routine maintenance Put the toner cartridge firmly into the Clean the corona wire of the drum unit new drum unit until you hear it lock into by gently sliding the green tab from left place. If you put the cartridge in to right and right to left several times.

  • Page 84: Troubleshooting

    The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 85 Troubleshooting Error Message Cause Action The front cover is not completely Close the front cover of the machine. Cover is Open closed. The ADF cover is not completely Close the ADF cover of the machine. Cover is Open closed. The ADF is open while loading a Close the ADF cover of the machine, then document.
  • Page 86 (For MFC-7860DW) Disconnect the machine from the power for several minutes, then reconnect it.  If the problem continues, call Brother Customer Service. The paper is jammed in the (See Paper is jammed in the Duplex Tray Jam Duplex...
  • Page 87 (For MFC-7860DW) Disconnect the machine from the power for several minutes, then reconnect it.  If the problem continues, call Brother Customer Service. It is time to replace the drum unit. Replace the drum unit. Replace Drum (See Replacing the drum unit on page 63.) The drum unit counter was not Reset the drum unit counter.
  • Page 88 Brother toner cartridge. This will reset the Replace Toner mode. (See Replacing the toner cartridge on page 57.) If you have set the Toner setting to...

  • Page 89: Transferring Your Faxes Or Fax Journal Report

    Troubleshooting Transferring your faxes or Fax Transferring faxes to your PC Journal report You can transfer the faxes from your machine’s memory to your PC. If the LCD shows: Make sure that you have installed MFL-  Init Unable XX Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC.

  • Page 90: Document Jams

    Document Jams Document is jammed under the document cover Document is jammed in the Take out any paper from the ADF that is top of the ADF unit not jammed. Lift the document cover. Take out any paper from the ADF that is not jammed.

  • Page 91: Removing Small Documents Jammed In The Adf

    Troubleshooting Removing small documents Document is jammed at the jammed in the ADF output tray Lift the document cover. Take out any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any Pull the jammed document out to the small paper scraps through.

  • Page 92: Paper Jams

    Paper Jams IMPORTANT If the paper cannot easily be removed in Paper is jammed in the this direction, stop and follow the instructions for Paper is jammed inside the standard paper tray machine on page 79. If the LCD shows Jam Tray, follow these steps: Note Pull the paper tray completely out of the...

  • Page 93: Paper Is Jammed At The Back Of The Machine

    Troubleshooting Paper is jammed at the back WARNING of the machine HOT SURFACE If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these After you have just used the machine, some steps: internal parts of the machine will be extremely hot.
  • Page 94 Pull down the tabs at the left and right IMPORTANT hand sides to open the fuser cover (1). • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

  • Page 95: Paper Is Jammed Inside The Machine

    Troubleshooting Paper is jammed inside the Using both hands, gently pull the jammed paper out of the fuser unit. machine If the LCD shows Jam Inside, follow these steps: Open the front cover. Leave the machine turned on for 10 minutes to cool down.
  • Page 96 Slowly take out the drum unit and toner WARNING cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may HOT SURFACE release the paper so you can pull it out After you have just used the machine, some inside of the machine.
  • Page 97 Troubleshooting IMPORTANT IMPORTANT • We recommend that you put the drum unit • Handle the toner cartridge carefully. If and toner cartridge assembly on a piece of toner scatters on your hands or clothes, disposable paper or cloth in case you immediately wipe or wash it off with cold accidentally spill or scatter toner.
  • Page 98 Put the toner cartridge back into the Do one of the following: drum unit until you hear it lock into place.  If you were able to remove the drum If you put the cartridge properly, the unit and toner cartridge assembly green lock lever will lift automatically.
  • Page 99 Troubleshooting If you could not pull the jammed paper Put the drum unit and toner cartridge out of the inside of the machine as assembly back in the machine. shown in the step e, take the paper tray completely out of the machine. Close the front cover of the machine.

  • Page 100: Paper Is Jammed In The Duplex Tray (Mfc-7460Dn And Mfc-7860Dw)

    Paper is jammed in the Duplex Pull the duplex tray completely out of the machine. Tray (MFC-7460DN and MFC-7860DW) If the LCD shows Jam Duplex, follow these steps: Leave the machine turned on for 10 minutes to cool down. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be...
  • Page 101 Troubleshooting Pull the jammed paper out of the Make sure that the jammed paper does machine or the duplex tray. not remain under the machine from static electricity. Put the duplex tray back in the machine.

  • Page 102: If You Are Having Difficulty With Your Machine

    If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.

  • Page 103: Receiving Faxes

    If your Brother machine is on a line with the Distinctive Ring subscriber service, please see Distinctive Ring on page 32. If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls.
  • Page 104 If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) on page 35.)

  • Page 105: Sending Faxes

    For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.

  • Page 106: Menu Access Difficulties

    ® (Windows 7 and Windows Server 2008 R2) Click the Start button and Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. ® (Windows Vista ) Click the Start button, Control Panel, Hardware and Sound, and then Printers.

  • Page 107: Scanning Difficulties

    Scanning difficulties Difficulties Suggestions TWAIN errors appear while Make sure that the Brother TWAIN driver is chosen as the primary source. In scanning. PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. OCR does not work.
  • Page 108 Software difficulties (continued) Difficulties Suggestions The machine does not print from Try to reduce the print resolution. (See Basic tab in the Software User’s Guide.) ® ® Adobe Illustrator Paper handling difficulties Difficulties Suggestions The machine does not feed paper. ...
  • Page 109 Security/Firewall Software to allow PC Rx. To add port 54926 for Network PC FAX Rx, enter the information below:  In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926.   In Protocol: UDP is selected.
  • Page 110  Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from the model list in ControlCenter2. Cannot connect to wireless Investigate the problem using the WLAN Report. Press Menu, 5, 7. and then network.

  • Page 111: Setting Dial Tone Detection

    Troubleshooting Setting Dial Tone detection Telephone line interference Setting the Dial Tone to Detection will If you are having difficulty sending or shorten the Dial Tone detect pause. receiving a fax due to possible interference on the telephone line, we recommend that (USA) Press Menu, 0, 4.

  • Page 112: Improving The Print Quality

    And then, if you still have a print quality problem, check the chart below and follow the recommendations. Note Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. To get the best print quality, we suggest using the recommended paper. Check that you use paper that meets our specifications.
  • Page 113 57.) Put in a new drum unit. (See Replacing the drum unit on page 63.)   The fuser unit may be contaminated. Call Brother Customer Service.  Make sure that you use paper that meets our specifications.
  • Page 114 Cleaning the corona wire on page 62.)  The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 63.) The fuser unit may be contaminated. Call Brother Customer  Service. All black ...
  • Page 115 Troubleshooting Examples of poor print quality Recommendation  Make ten copies of a blank, white sheet of paper. (See How to copy on page 48.) If the problem is not solved, the drum unit may have glue from a label stuck on the OPC drum surface. Clean the drum unit.
  • Page 116 The toner cartridge may be damaged. Put in a new toner 0 1 2 3 4 cartridge. (See Replacing the toner cartridge on page 57.)  The fuser unit may be contaminated. Call Brother Customer Black lines down the page Service. Printed pages have toner stains down the page.
  • Page 117 Troubleshooting Examples of poor print quality Recommendation  Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media on page 17.)  If you do not use the machine often, the paper may have been in the paper tray too long.
  • Page 118 Examples of poor print quality Recommendation  Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position.
  • Page 119 Troubleshooting Examples of poor print quality Recommendation  Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 120 Examples of poor print quality Recommendation  Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (for ® Windows ) or Print Settings (For Macintosh) in the Software User’s Guide.) ...
  • Page 121 Troubleshooting Examples of poor print quality Recommendation  Lift up the output tray support flap. Curled...

  • Page 122: Machine Information

    3 All Settings You can reset all the machine settings back to the settings that were set at the factory. Brother strongly recommends you perform this operation when you dispose of the machine. Note Unplug the interface cable before you...

  • Page 123: How To Reset The Machine

    Troubleshooting How to reset the machine Press Menu, 0. Press a or b to display Reset. Press OK. Press a or b to choose the reset function you want to use. Press OK. Do one of the following:  To reset the settings, press 1 and go to step e.

  • Page 124: C Menu And Features

    Menu and features On-screen (MFC-7360N and MFC-7460DN)  Press 4 for Print Reports menu. programming  Press 5 for Network menu. Your machine has been designed to be easy  Press 6 for Machine Info. menu. to use. The LCD provides on-screen ...

  • Page 125: Menu Table

    Menu and features Menu table The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Sets the time to 1.General 1.Mode 0 Sec...
  • Page 126 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — Adjusts the ring 1.General 3.Volume 1.Ring volume. Setup (Continued) Med* High — Adjusts the volume 2.Beeper level of the beeper. Med* High — Adjusts the speaker 3.Speaker volume. Med* High —...
  • Page 127 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Can restrict selected 1.General 6.Security 1.Function machine operation Setup Lock (Continued) for up to 25 individual (Continued) (MFC-7860DW) users and all other non-authorized Public users. —...
  • Page 128 Level 1 Level 2 Level 3 Options Descriptions Page Sets the 2.Fax 1.Setup 2.F/T Ring 20 Secs* pseudo/double-ring Receive Time (Continued) 30 Secs time in Fax/Tel mode. (In Fax mode only) 40 Secs (Continued) 70 Secs Receives fax 3.Easy Receive On* messages without pressing Start.
  • Page 129 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page Combines delayed 2.Fax 2.Setup Send 4.Batch TX faxes going to the (Continued) (In Fax mode only) Off* same fax number at the same time of day (Continued) into one transmission. Sends a fax without 5.Real Time TX Next Fax:On using the memory.
  • Page 130 Level 1 Level 2 Level 3 Options Descriptions Page Sets the interval for 2.Fax 4.Report 2.Journal automatic printing of Setting Period (Continued) Every 50 Faxes* the Fax Journal. (Continued) Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Sets the machine to 5.Remote Fax...
  • Page 131 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page Adjusts the 2.Fax 0.Miscellaneous 1.Compatibility Normal* equalization for (Continued) Basic(for VoIP) transmission difficulties. (MFC-7360N VoIP service MFC-7460DN) providers offer fax support using various High* standards. If you Normal regularly experience fax transmission Basic(for VoIP)
  • Page 132 Level 1 Level 2 Level 3 Options Descriptions Page — Chooses the 4.Printer 1.Emulation Auto* emulation mode. (MFC-7860DW) HP LaserJet BR-Script 3 Prints a list of the 2.Print 1.Internal 1.HP LaserJet machine’s internal Options Font 2.BR-Script 3 fonts. — Prints a list of the 2.Configuration machine’s printer settings.
  • Page 133 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page — — Lists information 4.Print 4.Fax Journal about your last 200 Reports incoming and (MFC-7360N outgoing faxes. (TX means Transmit. RX MFC-7460DN) means Receive.) 5.Print Reports (MFC-7860DW) (Continued) —...
  • Page 134 — Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. — — Chooses the 2.Ethernet Auto* Ethernet link mode. 100B-FD 100B-HD 10B-FD 10B-HD —...
  • Page 135 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions — — Chooses the file 5.Network 5.Scan To Color 100 dpi* format to send the (MFC-7360N Color 200 dpi scanned data via (MFC-7460DN) FTP. Color 300 dpi MFC-7460DN) Color 600 dpi (Continued)
  • Page 136 Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. — Chooses the 2.Ethernet Auto* Ethernet link mode. 100B-FD 100B-HD 10B-FD 10B-HD —...
  • Page 137 Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. See Network User’s Guide. The factory settings are shown in Bold with an asterisk.
  • Page 138 Level 1 Level 2 Level 3 Level 4 Options Descriptions — — You can configure 6.Network 2.WLAN 2.Setup your print server. Wizard (MFC-7860DW) (Continued) (Continued) — — You can easily 3.WPS/AOSS configure your wireless network settings using the one-button push method.
  • Page 139 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions — — Chooses the file 6.Network 3.Scan To Color 100 dpi* format to send the (MFC-7860DW) Color 200 dpi scanned data via (Continued) FTP. Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi...
  • Page 140 Level 1 Level 2 Level 3 Options Descriptions Page — Chooses the receive 0.Initial 1.Receive Mode Fax Only* mode that best suits Setup Fax/Tel your needs. External TAD Manual — Puts the date and 2.Date&Time 1.Date&Time time on the LCD and in headings of faxes you send.
  • Page 141 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page — (in USA) Allows you to change 0.Initial 0.Local Language the LCD language for Setup English* your country. (Continued) Español (in Canada) English* Français See Advanced User's Guide. See Quick Setup Guide.

  • Page 142: Entering Text

    Entering text When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
  • Page 143 Menu and features Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection.

  • Page 144: D Specifications

    Specifications General Note This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity 32 MB 16 characters  2 lines LCD (liquid crystal...
  • Page 145 Specifications Dimensions 12.45 in. (316 mm) 15.95 in. 15.7 in. (405 mm) (398.5 mm) Weight With Consumables: (MFC-7360N) 11.4 kg (25.1 lb) (MFC-7460DN / MFC-7860DW) 11.6 kg (25.6 lb) Noise level Sound power Operating (Copying): (MFC-7360N) L d = 6.74 B (A) (MFC-7460DN / MFC-7860DW) d = 6.81 B (A) Standby:...

  • Page 146: Document Size

    Document Size Document Size ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm) (Single-sided) ADF Length: 5.8 to 14 in. (147.3 to 355.6 mm) Scanner Glass Max. 8.5 in. (215.9 mm) Width: Scanner Glass Max. 11.7 in. (297 mm) Length:...

  • Page 147: Print Media

    Specifications Print media Paper Input Paper Tray  Paper Type: Plain Paper, Thin Paper or Recycled Paper  Paper Size: Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive, Legal and Folio Paper Weight:  16 to 28 lb (60 to 105 g/m ...

  • Page 148: Fax

    Compatibility (MFC-7360N and MFC-7460DN) Group 3 (MFC-7860DW) Super Group 3 Modem Speed Automatic Fallback: (MFC-7360N and MFC-7460DN) 14,400 bps (MFC-7860DW) 33,600 bps 2-sided (Duplex) Print Receiving (MFC-7460DN and MFC-7860DW) Scanning Width Max. 8.2 in. (208 mm) Printing Width Max. 8.2 in. (208 mm) Gray Scale 8 bit/256 levels Resolution...

  • Page 149: Copy

    Specifications Copy Color/Monochrome Monochrome Copy Width Max. 8.3 in. (210 mm) Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 600  600 dpi Resolution First Copy Out Time Less than 11 seconds (from Ready mode and standard tray)

  • Page 150: Scanner

    Scanning Width Max. 8.3 in. (210 mm) Gray Scale 256 levels For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® ® Maximum 1200  1200 dpi scanning with the WIA driver in Windows...

  • Page 151: Printer

    Specifications Printer Automatic 2-sided (Duplex) Print (MFC-7460DN/ MFC-7860DW) Emulations ® PCL6, BR-Script3 (PostScript 3™ compatible) (MFC-7860DW) 600 dpi  600 dpi, HQ1200 (2400  600 dpi) quality Resolution Print Speed Up to 5 pages/minute (Letter size) (Duplex) (MFC-7460DN / MFC-7860DW) Print Speed (MFC-7360N) Up to 24 pages/minute (Letter size)

  • Page 152: Interfaces

    Interfaces We recommend use a USB cable (Type A/B) that is no more than 6 feet (2 meters) long. Use an Ethernet UTP cable category 5 or greater. Ethernet Wireless LAN IEEE 802.11 b/g (Infrastructure / Ad-hoc Mode) (MFC-7860DW) Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 153: Computer Requirements

    Specifications Computer requirements Minimum System Requirements and Supported PC Software Functions Computer Platform & Processor Minimum Recommended Hard Disk Space Supported Supported Operating System Minimum to install Version Speed Software Interface Functions Drivers Applications ® ® ® 64 MB 256 MB 150 MB 500 MB Printing,...
  • Page 154 10.6.x Processor ® Internet Explorer 6.0 or greater. For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third-party USB ports are not supported. PC-Fax supports black and white only. ® ®...

  • Page 155: Consumable Items

    Specifications Consumable items Toner Cartridge Starter Toner Cartridge: Approx. 700 pages (Letter) Standard Toner Cartridge: TN-420 Approx. 1,200 pages (Letter) High-Yield Toner Cartridge: TN-450 Approx. 2,600 pages (Letter) Drum Unit DR-420 Approx. 12,000 pages (Letter) Approx. cartridge yield is declared in accordance with ISO/IEC 19752. Drum yield is approximate, and may vary by type of use.

  • Page 156: Network (Lan)

    APOP, POP before SMTP, SMTP-AUTH Wireless Network WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES) Security (MFC-7860DW) Wireless Network AOSS™ Setup Support Utility (MFC-7860DW) See Computer requirements on page 137. BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.

  • Page 157: Index

    ........22 Drum unit Brother cleaning ..........62 accessories and supplies ......ii replacing ..........63 Brother numbers ........i Duplex Customer Service ........i printing ..........131 FAQs (frequently asked questions) ..i product support ........i service centers .........
  • Page 158 Fax codes Labels ........11 changing ..........38 LCD (liquid crystal display) ....8 fax receive code ........38 telephone answer code ......38 Fax, stand-alone Machine information receiving ..........27 how to reset the machine ....107 easy receive ........31 reset functions ........106 from extension telephone ....38 ring delay, setting .......30 serial number ........
  • Page 159 Paper ..........17 Redial/Pause key ......40 how to load ..........9 Replacing in multi-purpose tray ......11 drum unit ..........63 in paper tray .........9 toner cartridge ........57 recommended ........ 17 Reports size ............18 Transmission Verification ..... 26 tray capacity ..........18 Resolution type ............18 copy ............
  • Page 160 TAD (telephone answering device), external ............29 connecting ..........35 recording OGM ........36 Teen Ring ..........32 Telephone line connections ...........35 difficulties ..........86 interference ...........95 multi-line (PBX) ........36 Text, entering .........126 Toner cartridge replacing ..........57 Troubleshooting ........68 document jam ........ 74 error messages on LCD ......68 if you are having difficulty copy quality ........90 incoming calls ........89...
  • Page 161 EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
  • Page 162 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

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