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Chapter 5. Clearing Jams
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Typical Causes of Paper Jams
© Copyright IBM Corp. 1998, 1999
When paper gets jammed inside the printer, printing stops and an error message
indicates the position of the jam.
Error message
Check the following locations...
20 PAPER JAM
Around the paper exit area (see "Main Paper Path Jams" on
page 54)
21 PAPER JAM
Between the paper trays and toner cartridge (see "Main Paper Path
Jams" on page 54)
22 PAPER JAM
Around the duplex unit (see "Duplex Unit Jams" on page 61)
23 PAPER JAM
In the fuser area. First see "Main Paper Path Jams" on page 54. If
that does not clear the jam, see "Fuser Area Jams" on page 59.
24 PAPER JAM
Between tray 1 and the toner cartridge (see "Main Paper Path
Jams" on page 54). This message is frequently caused by a sheet
not cleared at a previous jam.
26 PAPER JAM
In the 2000-Sheet Input Drawer (see "2000-Sheet Input Drawer
Jams" on page 63)
The most common causes of paper jams are:
v Paper is not loaded correctly.
v The print media does not conform to specifications.
v The paper guides are not adjusted for the current paper size.
v The paper is wrinkled or curled.
v The printer is not level.
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