Chapter 14: Solving Paper Feed Problems - Lexmark W812 User Reference Manual

14
Solving paper feed problems
Symptom
Paper frequently
jams.
Paper frequently
jams (continued).
Cause
You are using paper that does not meet
the printer specifications.
You have loaded too much paper or too
many envelopes.
Guides in the selected tray are not set to
the appropriate position for the size paper
loaded.
You did not change the paper size dial.
The paper has absorbed moisture due to
high humidity.
The paper pick rollers are worn and dirty.
Solution
Use recommended paper and specialty
media.
Refer to the Card Stock & Label Guide
available on Lexmark's Web site at
www.lexmark.com for detailed
specifications.
See Clearing jams
See Avoiding jams
can help prevent jams from occurring.
Make sure the stack of paper you load
does not exceed the maximum stack
height indicated at the back of the tray or
on the multipurpose feeder.
Move the guides in the tray to the correct
position.
See Loading the trays
instructions.
Select the size on the dial that matches
the size of the paper loaded in the tray.
Note: If you want to select the universal
size setting, it is the last icon on the dial.
Load paper from a fresh package.
Store paper in its original wrapper until
you load it.
See Storing paper
Replace the pick rollers. See
service.
40
for more information.
for information that
for detailed
for more information.
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