Page 1 Pro700 Series User's Guide November 2010 www.lexmark.com Machine type(s): 4444 Model(s): 101, 10E...
Page 2: Table Of Contents
Finding information about the printer...7 Understanding the parts of the printer...9 Ordering and replacing supplies...11 Ordering ink cartridges...11 Using genuine Lexmark ink cartridges...11 Replacing ink cartridges...12 Ordering paper and other supplies...13 Recycling Lexmark products...13 Using the printer control panel buttons and menus...14 Using the printer control panel...14...
Page 3 Scanning to a local or network computer...65 Scanning to a flash drive or memory card...66 Scanning photos into an editing application...66 Scanning documents into an editing application...68 Scanning directly to e-mail using the printer software...68 Scanning to a PDF...69 Scanning FAQ...70 Canceling scan jobs...71...
Page 4 Maintaining ink cartridges...124 Cleaning the exterior of the printer...126 Cleaning the scanner glass...127 Troubleshooting...128 Before you troubleshoot...128 Using the Service Center to solve printer problems...128 If Troubleshooting does not solve your problem...128 Setup troubleshooting...128 Jams and misfeeds troubleshooting...134 Print troubleshooting...137 Copy and scan troubleshooting...140...
Page 5: Safety Information
Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
Page 6: About Your Printer
We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
Page 7: Finding Information About The Printer
Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid bag. •...
Page 8 Note: Select your region, and then select your product to view the appropriate support site. Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact support so that they may serve you faster: •...
Page 9: Understanding The Parts Of The Printer
Understanding the parts of the printer Use the Scanner lid Scanner glass Automatic Document Feeder (ADF) Scan, copy, or fax multiple-page letter-, legal-, and A4-size documents. ADF tray ADF paper guide ADF output tray Wi-Fi indicator Memory card slot PictBridge and USB port...
Page 10 Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer, and if this connection method is supported in your country or region.
Page 11: Ordering And Replacing Supplies
Magenta color cartridge High yield magenta color cartridge Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and help extend the life of your product.
Page 12: Replacing Ink Cartridges
Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones or the ink remaining in the printhead nozzles may dry out. Turn on your printer. Open the printer.
Page 13: Ordering Paper And Other Supplies
Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Page 14: Using The Printer Control Panel Buttons And Menus
Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Power Copy Scan Photo Back Using the printer control panel buttons and menus • Turn the printer on and off.
Page 15 Select menu options. • Save settings. • Feed or eject paper. Press and hold the button for 3 seconds to feed or eject paper from the printer. Navigate to menu or submenu items that appear on the display. View: •...
Page 16: Changing The Power Saver Timeout
Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left idle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as 28 percent on some printer models) compared to the default printer settings.
Page 17: Changing Temporary Settings Into New Default Settings
Use Current. To disable the settings timeout feature You can disable the settings timeout feature if you do not want the printer to revert to the default settings after two minutes of inactivity or after the printer is turned off.
Page 18: Resetting To Factory Settings
Press the up or down arrow button to scroll to Set Defaults, and then press Press the up or down arrow button to scroll to Use Factory, and then press When prompted to set the initial settings of your printer, make your selections using the printer control panel buttons.
Page 19: Using The Printer Software
Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs. The following table provides an overview of various software programs and what they can help you do.
Page 20: Printer Software
Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.
Page 21: Using The Macintosh Printer Software
Use the Printing Preferences Note: Your printer may not come with some of these programs or some of the functions of these programs, depending on the features of the printer that you purchased. Using the Macintosh printer software Software installed during printer installation Applications are installed along with the printer software during installation.
Page 22: Web Links
(referred to as Wireless Setup Assistant) Uninstaller Note: Your printer may not come with these applications, depending on the features of the printer that you purchased. Web Links Web Links are links to predefined Web pages. In Mac OS X version 10.6 From the Finder, navigate to: Applications >...
Page 23: Finding And Installing Optional Software
Visit Lexmark SmartSolutions Note: Your printer may not come with these Web Links, depending on the features of the printer that you purchased. Finding and installing optional software For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list.
Page 24: Reinstalling The Printer Software
When you set up the printer using the installation software CD, all the necessary software was installed. If you encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option when you send a print job, then try removing and reinstalling the printer.
Page 25: Installing The Printer Software
Follow the instructions on the computer screen to remove the software. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users Close all open software programs.
Page 26: Loading Paper And Original Documents
If you are using specialty paper, you follow the instructions that came with it. Note: To avoid jams, make sure the paper does not buckle when you adjust the paper guides. Pull tray completely out of the printer. Move the paper guides to the sides of tray.
Page 27 If you are loading A4- or legal-size paper, then squeeze the tab and pull to extend the tray. Note: When you pull the extension out, the first stop accommodates A4-size paper. When the extension is fully out, it accommodates legal-size paper. Load the paper.
Page 28 Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted. Flip up the paper stop to catch the paper as it exits.
Page 29: Loading Envelopes Or Photo Paper
Loading envelopes or photo paper Pull tray completely out of the printer. Move the paper guides to the sides of tray. Loading paper and original documents...
Page 30 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper. Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both. Load envelopes or photo paper.
Page 31: Loading Various Paper Types
Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper. Insert the tray. Flip up the paper stop to catch the envelopes or photos as they exit. Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading various paper types Load up to 150 sheets of plain paper...
Page 32 Load up to 100 sheets of coated paper 25 sheets of photo paper 25 sheets of glossy paper 10 envelopes Make sure • The glossy or printable side of the paper faces down. (If you are not sure which side is the printable side, then see the instructions that came with the paper.) •...
Page 33 You load letter- or A4-size label sheets. • The print side of the labels faces down. • The top of the labels feeds into the printer first. • The paper guides rest against the left, right, and bottom edges of the label sheets.
Page 34: Saving Paper Default Settings
Paper Setup. Press the up or down arrow button to scroll to Paper Size, and then press Press the up or down arrow button to select the default paper size for the printer, and then press • If you want to set the default paper type: Press to select Paper Setup.
Page 35: Loading Original Documents On The Scanner Glass
Press the up or down arrow button to select the default photo print size for the printer, and then press Loading original documents on the scanner glass Open the scanner lid and place the document facedown on the scanner glass.
Page 36: Printing
Click OK or Print. For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation. Click OK. From the menu bar, choose File > Print. From the Printer pop-up menu, choose your printer.
Page 37: Collating Printed Copies
• The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users With a document open, click File > Print.
Page 38: Printing Multiple Pages On One Sheet
Click OK or Print. For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation. Click OK. From the menu bar, choose File > Print. From the Printer pop-up menu, choose your printer.
Page 39 • The printer and the computer must be on. • The memory card or flash drive must contain document files that are supported by the printer. For more information, see “Supported memory cards and file types” on page 43. •...
Page 40: Printing Specialty Documents
For Macintosh users With a document open, choose File > Page Setup. From the “Format for” pop-up menu, choose your printer. From the Paper Size pop-up menu, choose your envelope size. If no size matches the envelope size, then set a custom size.
Page 41: For Macintosh Users
Tips on loading label sheets • Make sure the top of the label sheet feeds into the printer first. • Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet.
Page 42: Working With Photos
Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. Insert a memory card into the card slot or a flash drive into the USB port.
Page 43: Printing Photos Using The Printer Control Panel
Notes: • If the printer does not recognize the memory device, then remove and reinsert it. • If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to choose which memory device to use.
Page 44 When you select color or black-only printing, the light near your choice comes on. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Editing photos using the printer control panel Load photo paper. Insert a memory card or flash drive.
Page 45: Printing Photos From A Memory Device Using The Printer Software
Follow the instructions on the computer screen to transfer the photos to the computer or to print. If the printer is using a Wireless connection (selected models only) Press the up or down arrow button to scroll to Share Media on Network, and then press...
Page 46: Printing Photos From A Pictbridge-Enabled Digital Camera
Make sure that the digital camera is set to the correct USB mode. If the camera USB selection is incorrect, then the camera is detected as a flash drive, or an error message is displayed on the printer control panel. For more information, see the camera documentation.
Page 47 Note: The printer will use the default print settings unless you change the print settings from the camera. See the documentation for your camera to begin printing. Note: If you insert the camera while the printer is performing another job, then wait for the job to finish before printing from the camera.
Page 48: Printing From A Bluetooth-Enabled Device
Note: The printer does not support printing files from your computer using a Bluetooth connection. You need to set up a connection between a Bluetooth-enabled device and your printer if you are sending a print job from the Bluetooth device for the first time. You will need to repeat the setup if: •...
Page 49 You need to repeat the setup of the deleted device to be able to send a print job to the printer. Note: You need to set up a connection for each Bluetooth device that you use to send a print job to the printer. To set up a connection between the printer and a Bluetooth-enabled device: Insert a USB Bluetooth adapter into the USB port located on the front of the printer.
Page 50: Setting The Bluetooth Security Level
High—Require users to enter a four-digit numeric pass key on the Bluetooth device before connecting and sending print jobs to the printer. The Bluetooth Pass Key menu opens on the printer control panel display if you set the security level to High. Use the keypad to enter your four-digit pass key, and then press Printing from a Bluetooth-enabled device Note: The printer does not support printing files from your computer using a Bluetooth connection.
Page 51 Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter. Make sure the printer is set up to receive Bluetooth connections. For more information, see “Setting up a connection between your printer and a Bluetooth-enabled device” on page 48.
Page 52: Printing On Both Sides Of The Paper (Duplexing)
Printing on both sides of the paper (duplexing) automatically The automatic duplex unit, available only on select printer models, supports A4- and letter-size paper. If you purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the instructions for printing on both sides of the paper (duplexing) manually.
Page 53 In Mac OS X version 10.6 From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer > Open Print Queue > Printer Setup > Driver From the Two-Sided Printing Dry Time pop-up menu, choose a dry time setting.
Page 54 Note: The Print Instruction Page to Assist in Reloading item is selected automatically. Click OK. The printer prints the odd-numbered pages and the instruction sheet. Flip and reload the paper, following the directions on the instruction sheet to complete the print job.
Page 55: Managing Print Jobs
Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer.
Page 56: Pausing Print Jobs
• If you want to pause a particular print job, then right-click the document name, and then select Pause. • If you want to pause all print jobs in the queue, then click Printer, and then select Pause Printing. Printing...
Page 57: Resuming Print Jobs
If you want to pause a particular print job, then choose the document name, and then click Hold. • If you want to pause all print jobs in the queue, then click Pause Printer or Stop Jobs, depending on your operating system.
Page 58 If you want to cancel a particular print job, then right-click the document name, and then select Cancel. • If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents. For Macintosh users Click the printer icon on the Dock.
Page 59: Copying
Copying Use the ADF for multiple-page documents. Note: The ADF is available only on select models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying • When using the ADF, adjust the paper guide on the ADF to the width of the original document.
Page 60: Copying An Id Card
From the printer control panel, press Press the up or down arrow button to scroll to Photo Reprint. Press the left or right arrow button to select the desired photo size. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Page 61: Adjusting Copy Quality
• If you select Borderless, then the printer will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected. For best results with this resize setting, use photo paper and set the paper type to Photo, or let the printer automatically detect the paper type.
Page 62: Collating Copies Using The Printer Control Panel
Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Load paper.
Page 63: Making A Duplex Copy
Making a duplex copy automatically The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then see the instructions for making a duplex copy manually.
Page 64: Canceling Copy Jobs
Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. Press Canceling copy jobs To cancel a copy job, press Scanning stops and the printer returns to the previous menu. Copying...
Page 65: Scanning
You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad. • To assign a computer name and a PIN to the computer, see the Help for the printer software associated with your operating system.
Page 66: Scanning To A Flash Drive Or Memory Card
Note: Select the PDF file type if you want to scan multiple pages and save them as one file. Press to start scanning. The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved. Scanning photos into an editing application Using the printer control panel Load a photo or photos facedown on the scanner glass.
Page 67 For Macintosh users Load a photo or photos facedown on the scanner glass. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Scan Center or All-In-One Center. From the “What is being scanned?” area on the main screen, select Photo.
Page 68: Scanning Documents Into An Editing Application
For Macintosh users Load an original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Scan Center or All-In-One Center. From the “What is being scanned?” area on the main screen, select a document type other than Photo.
Page 69: Scanning To A Pdf
For Macintosh users Load an original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Scan Center or All-In-One Center. From the “What is being scanned?” area on the main screen, select a document type.
Page 70: Scanning Faq
Use a high resolution. How do I scan in black and white? Color is the default for all scans. To scan in black and white, press the Color/Black button on the printer control panel to switch from color to black and white.
Page 71: Canceling Scan Jobs
Canceling scan jobs Press on the printer control panel, or click Cancel on the computer screen. Scanning...
Page 72: Faxing
You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of rings that you want.
Page 73 Connected to different wall jacks To connect: Connect the cable from the wall jack to the LINE PHONE LINE port of the printer. port of the printer, and then connect the answering machine to the port. LINE port of the printer. Faxing PHONE LINE...
Page 74 This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
Page 75 This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
Page 76 • If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter.
Page 77 • If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port , and then plug the printer and telephone into the splitter.
Page 78 RJ-11 connector, so you can connect a device to an RJ-11 wall jack. The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ-11 connectors. If you have a different type of connector in your country or region, then you may need to use an RJ-11 adapter.
Page 79 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the • The printer may not come with an RJ-11 adapter in your country or region. LINE port of the printer. port of the printer. Faxing...
Page 80 Denmark France Finland Warning—Potential Damage: If your country is on the list, then do not remove the wrap plug from the printer. It is necessary for the proper functioning of the devices on the telephone line. LINE Germany Ireland Italy...
Page 81 To connect: Connect the cable from the wall jack to the Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Page 82: Entering Your User Information
This information appears in the header and footer of the faxes that you send. In some countries, you cannot send a fax without this information. Some fax machines also block faxes without sender information, so make sure that you enter this information in your printer. Setting the fax header...
Page 83: Configuring The Fax Settings
Press the arrow buttons to scroll to Fax Footer, and then press Press again to select On. During the initial setup of your printer, you were prompted to enter the date and time. If you have not entered this information, then do the following: Press twice.
Page 84 • The printer is turned on and connected to the computer. • The printer is not in Power Saver mode. If the printer is in Power Saver mode, then press Using the Fax Setup Wizard in Windows Click or Start.
Page 85: Creating A Contact List
Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Phonebook entries.
Page 86 Microsoft Outlook. Click OK. For Macintosh users From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Printer Settings or AIO Setup Utility. Click the Contacts tab.
Page 87: Sending Faxes
Tips for sending faxes Before you send a fax: • Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • Load an original document faceup into the ADF or facedown on the scanner glass.
Page 88: Receiving Faxes
From the Printer pop-up menu, select the fax version of your printer. Note: In order to see the fax options on the Print dialog, you must use the fax driver for your printer. If the fax version of the printer is not on the list, choose Add a printer, and then choose the fax version of the printer.
Page 89: Receiving A Fax Manually
This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
Page 90: Faxing Faq
Make sure that you enter the correct distinctive ring pattern for that number in the fax software or in the Fax Setup menu of the printer control panel. If you have more than one telephone line, then make sure that you enter the number for the line on which the printer is connected.
Page 91 If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings that you want.
Page 92: How Can I Check The Dial Tone
How can I check the dial tone? A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line. If you encounter problems sending and receiving faxes, then make sure you can hear a dial tone on the line and through the printer.
Page 93: Answering Machine
To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Page 94: How Do I Know That The Fax Was Sent Successfully
Press to start scanning the document and to save the scheduled fax. The printer sends the fax at the designated time. Do not turn off the printer or unplug it from the telephone line before the scheduled time. How do I send a fax using a phone calling card? Press Dialtone.
Page 95: How Do I Forward A Fax
Press the arrow buttons to scroll to 2-Sided Faxes, and then press Press the arrow buttons to select a duplex setting: • Use Button Setting—Incoming faxes are printed on both sides of the paper if the 2-Sided button on the printer control panel is set to On. •...
Page 96 Can I retrieve failed faxes? The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then you can print the fax later after resolving the error. The printer prompts you if there are faxes to be printed.
Page 97: Networking
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2.
Page 98: Printing A Network Setup Page
Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses. Printing a network setup page A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the printer. Load plain paper.
Page 99: Installing The Printer On Other Computers
Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it. You do not need to configure the printer again, although you will need to run the setup software on each computer to install the driver.
Page 100: Special Wireless Installation Instructions
– The printer is turned off or is powering up. – The printer is not connected to a wireless network and is in Power Saver mode. In Power Saver mode, the power light pulses on and off. – The printer is connected to an Ethernet network. Refer to the Quick Reference Guide to find out if your printer has Ethernet capability.
Page 101: Assigning A Static Ip Address
The printer will be assigned an IP address automatically through DHCP on most wireless networks. Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. Print a network setup page to see what IP address is currently assigned to the printer.
Page 102: Advanced Wireless Setup
• The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc wireless network will keep it from working on any other wireless network, either ad hoc or infrastructure.
Page 103 When the available networks are displayed, provide the network name and the security information you created. The installer will configure the printer for use with your computer. Store a copy of your network name and security information in a safe place for future reference.
Page 104 When the available networks are displayed, provide the network name and the security information you created. The installer will configure the printer for use with your computer. Store a copy of your network name and security information in a safe place for future reference.
Page 105: Adding A Printer To An Existing Ad Hoc Wireless Network
WPS. In order to use WPS to configure the printer, the wireless router must also support WPS. If you want to use WPS to set up your printer, then insert the CD and follow the instructions on the computer screen. Notes: •...
Page 106 Place the printer close to the computer you want to use to configure the printer for wireless access. Note: You will need to connect the printer to the computer with a USB cable. Make sure the printer is close enough to the computer for your USB cable to reach both.
Page 107 You can change the way you access your printer depending on your needs. The following procedures assume that you have configured your printer for one type of connection and that the drivers are installed on the computer. See related topics on troubleshooting specific connection types if you encounter difficulties during configuration.
Page 108 Select the connection type that describes how you currently access your printer: If the printer is currently set up for Ethernet Attach one end of a USB cable to the USB port on the back of the printer. Attach the other end to a USB port on the computer.
Page 109: Add The Printer
If the printer is currently set up for wireless Plug an Ethernet cable into the printer and to an available port on a switch or wall jack. Wait one minute for the Ethernet network interface to become active and acquire an IP address from the network.
Page 110 In the Search field, type sharing the printer on a network, and then press return. To let other Macintosh computers on the network that use Mac OS X version 10.3 or later use any printer connected to your Macintosh computer, double-click Sharing your printer with Mac OS X users.
Page 111: Installing The Printer On An Ethernet Network
A nickname for the printer (optional) Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember.
Page 112: Networking Faq
Note: WPS only supports networks that communicate through wireless access points (wireless routers). The printer supports the following methods in connecting to a wireless network: • Personal Identification Number (PIN)—A PIN on the printer is entered into the wireless settings of the wireless access point. •...
Page 113: Where Do I Find My Ssid
Where do I find my SSID? You can find the SSID for the wireless network by viewing the settings on the access point or wireless router. Most access points have a built-in Web server that can be accessed using a Web browser. Many network adapters provide a software application that allows you to view the wireless settings of your computer, including your SSID.
Page 114 Wired network example • A desktop computer, a laptop, and a printer are connected by Ethernet cables to a hub, router, or switch. • The network is connected to the Internet through a DSL or cable modem. Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access •...
Page 115: Why Do I Need An Installation Cable
Why do I need an installation cable? When setting up the printer on your wireless network, the printer will need to temporarily connect to a computer using the installation cable. This temporary connection is used to set up the wireless settings of the printer.
Page 116: How Do I Attach The Installation Cable
How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer. This connection allows you to configure the printer for a networked or locally attached installation.
Page 117: Finding The Signal Strength
The strength of the signal received by your computer can also affect the connectivity of the printer with the network during configuration. When you installed the wireless adapter in your computer, the adapter software probably placed an icon in your system tray.
Page 118: How Can I Improve Wireless Signal Strength
OVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT If the printer is too far away from the access point, it will not be able to communicate with other devices on the network. For most indoor wireless networks, the maximum distance between the access point and the printer is approximately 100 feet (30 meters).
Page 119 If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.
Page 120: Can I Use My Printer On A Usb And A Network Connection At The Same Time
Store the SSID and the WEP key or WPA passphrase in a safe place for future reference. Can I use my printer on a USB and a network connection at the same time? Yes; the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: •...
Page 121: How Do I Find The Mac Address
This is called MAC filtering. If MAC filtering is enabled in your access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list.
Page 122: How Do I Locate Ip Addresses
How are IP addresses assigned? An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer, the computer sends all print jobs across the network to the printer using this address.
Page 123 WEP keys are configured on the wireless access point. Select the same key index on your printer as you are using on your wireless access point. Networking...
Page 124: Maintaining The Printer
Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily turn on if it is turned off.
Page 125: Aligning The Printhead
Load plain paper. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Maintenance tab > Align cartridges Follow the instructions on the computer screen.
Page 126: Cleaning The Exterior Of The Printer
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. Remove paper from the paper support and paper exit tray.
Page 127: Cleaning The Scanner Glass
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer. Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray.
Page 128: Troubleshooting
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. •...
Page 129: Incorrect Language Appears On The Display
If the "Before you troubleshoot" checklist does not solve the problem, then try the following: IF YOU CANNOT READ THE CURRENT LANGUAGE , and then press and release to turn the printer on. until Language Selection appears on the display, indicating that the printer Troubleshooting for three seconds to turn...
Page 130 EMOVE AND REINSERT THE PRINTHEAD Open the printer and lift the latch. Remove the printhead. Wipe the printhead contacts using a clean, lint-free cloth. Troubleshooting...
Page 131: Software Did Not Install
Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.
Page 132 From the printer pop-up menu, choose your printer, and then click Print. If your printer does not appear on the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.
Page 133: Printer Is Printing Blank Pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE PRINTER IS NOT IN If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press printer.
Page 134: Jams And Misfeeds Troubleshooting
“Paper jam in the ADF (selected models only)” on page 136 • “Paper or specialty media misfeeds” on page 137 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. USB symbol. INDOWS Troubleshooting...
Page 135: Paper Jam In The Duplex Unit
Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Push down the duplex latches and pull out the duplex unit. CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper path.
Page 136 Touch DONE or press , depending on your printer model. From your computer, resume the print job. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting...
Page 137: Print Troubleshooting
Use only new, unwrinkled paper. HECK PAPER LOADING • Load a smaller amount of paper into the printer. • Load paper with the print side facedown. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
Page 138 From the menu bar, choose File > Print. If you have already specified the printer, paper size, and orientation in step 1, then you may have to choose your printer again from the Printer pop-up menu before going to step 3. Otherwise, set them: From the Printer pop-up menu, choose your printer.
Page 139: Print Speed Is Slow
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE INK LEVELS Replace low or empty ink cartridges. ELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE AKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED LIGN THE PRINTHEAD...
Page 140: Copy And Scan Troubleshooting
Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: LEAN THE SCANNER GLASS DJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE THEN TRY A DIFFERENT CABLE...
Page 141: Scan Was Not Successful
ESTART THE COMPUTER DD NETWORK PRINTERS THROUGH THE If you are scanning from a network printer, then add that printer using the Edit Device List dialog. For more information, see the Edit Device List Help: With the Scan Center application open, choose Browse Devices from the Device pop-up menu.
Page 142: Fax Troubleshooting
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK AKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER “E...
Page 143: Fax Troubleshooting Checklist
VoIP adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer. • If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the first phone port.
Page 144 The printer does not automatically redial if you set it to scan the original document after dialing the number. Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails. The scanned document is saved in the printer memory.
Page 145: Cannot Receive Faxes
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, this can be a specific number that you need to press so you can make a call outside the office.
Page 146 AKE SURE THAT THE PRINTER MEMORY IS NOT FULL The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the printer memory is full, then the printer may not be able to receive more incoming faxes.
Page 147: Cannot Run The Fax Software
AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.
Page 148 • Lower the fax quality. • Enable Auto Fax Conversion. Turn off the printer, turn it back on, and then resend the fax. Turn off the printer, turn it back on, and then resend the fax. Connect the phone cable to the port on the back of the printer.
Page 149: Memory Card Troubleshooting
Memory card troubleshooting checklist Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is not damaged.
Page 150: Cannot Print Documents From A Memory Card Or Flash Drive
The USB port is marked with a HECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating. Select the printer from the computer or the computer from the printer.
Page 151: Network Troubleshooting
If you are not sure if your security information is correct, run the wireless setup again. • The printer and the computer are within the range of the wireless network. For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point (wireless router). •...
Page 152 If you have any doubts, look for an updated version of the printer software on our Web site. For more information, see “Installing the printer software” in the User's Guide. You can access the User's Guide from the link at the bottom of the installation screen.
Page 153: Cannot Print And There Is A Firewall On The Computer
When you get to the Software Already Installed screen, make sure you select Install a printer. • If you have already set up your printer, select Additional Computer when you get to the Setting up a new printer? screen to skip the hardware setup wizard.
Page 154: Resetting The Wireless Settings To Factory Defaults
Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software.
Page 155 The range of your wireless network depends on many factors, including the abilities of your access point and network adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart. HECK THE WIRELESS SIGNAL QUALITY Print a network setup page and check the signal quality.
Page 156 If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.
Page 157: Wi-Fi Indicator Light Is Green But The Printer Does Not Print (Windows Only)
Wi-Fi indicator light is green but the printer does not print (Windows only) If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the printer does not print, then try one or more of the following:...
Page 158 Close the Printers or Printers and Faxes window and try printing again. ELECT THE WIRELESS PORT If you have previously set up your printer as a locally attached printer, then you may need to select the wireless printer to use the printer wirelessly.
Page 159: Wi-Fi Indicator Light Is Not Lit
If you are not using a unique network name, consult the documentation for your wireless access point (wireless router) to learn how to set a network name. If you set a new network name, you must reset the printer and computer SSID to the same network name. HECK SECURITY KEYS...
Page 160: Wi-Fi Indicator Light Is Blinking Orange During Installation
HECK ADDRESS If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC address filter list. This will allow the printer to operate on the network. Wi-Fi indicator light is blinking orange during installation When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking but cannot connect to the network for which it has been configured.
Page 161 ADDRESS If your network uses MAC address filtering, then make sure that you include the MAC address of the printer in the MAC address filter list. This will allow the printer to operate on the network. For more information, see “How do I find the MAC address?”...
Page 162 , or click Start and then click Run. In the Start Search or Run box, type cmd. Press Enter, or click OK. Type ping followed by a space and the IP address of the printer. For example: ping 192.168.1.100 Troubleshooting...
Page 163 Press Enter. If the printer responds, then you will see several lines that display the number of bytes received from the printer. This ensures that your computer is communicating with your printer. If the printer does not respond, then “Request timed out.” appears.
Page 164: Wireless Print Server Not Installed
This can occur if the laptop hard drive has powered down. If you see this message, wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reattach to the wireless network.
Page 165 You can locate the printer IP address by viewing the printer network setup page. If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255): Turn off the device that does not have a valid IP address (the laptop, the printer, or both).
Page 166: Resolving Intermittent Wireless Communications Issues
Click OK, and then try to print again. Resolving intermittent wireless communications issues You may notice that your printer works for a short time and then stops working, although apparently nothing has changed on your wireless network. Many different issues can interrupt network communications, and sometimes more than one problem exists at the same time.
Page 167 SSID can cause problems when more than one network is operating in the same area with the same SSID. The printer or computer may attempt to attach to the wrong network, although it will appear to be trying to connect to the correct network.
Page 168 Type the IP address you want to assign to the printer in the IP Address field. Click the Submit button. The Submitting Selection message appears. Confirm that the IP address is updated by typing the static IP address in the browser address field and checking to see if the printer Web page reloads.
Page 169: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 170: United States Government Rights
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 171: Noise Emission Levels
Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options. 15–32° C (60–90° F) -40–60°...
Page 172: Power Consumption
This product contains Perchlorate material. Special handling may apply. For more information, go to http://www.dtsc.ca.gov/hazardouswaste/perchlorate/. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Power consumption Product power consumption The following table documents the power consumption characteristics of the product.
Page 173 Lexmark or its suppliers, governs your use of any Software Program installed on or provided by Lexmark for use in connection with your Lexmark product. The term “Software Program” includes machine-readable instructions, audio/visual content (such as images and recordings), and associated media, printed materials and electronic documentation, whether incorporated into, distributed with or for use with your Lexmark product.
Page 174 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: replacement of the Software Program or reimbursement of the price paid for the Software Program.
Page 175 Lexmark's limited warranty, or for any other claim whatsoever related to the subject matter of this Agreement, Lexmark's and its suppliers’ liability for all types of damages, regardless of the form of action or basis (including contract, breach, estoppel, negligence, misrepresentation, or tort), shall be limited to the greater of $5,000 or the money paid to Lexmark or its Authorized remarketers for the license hereunder for the Software Program that caused the damages or that is the subject matter of, or is directly related to, the cause of action.
Page 176: Industry Canada Compliance Statement
License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.
Page 177 If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 178: Notice To Users Of The Canadian Telephone Network
machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) See your user documentation in order to program this information into your fax machine. South Africa telecommunications notice This modem must be used in conjunction with an approved surge protection device when connected to the PSTN.
Page 179: Using This Product In Switzerland
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 180: Regulatory Notices For Wireless Products
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 181: Taiwan Ncc Rf Notice Statement
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium...
Page 182 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 183 Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Page 184: Index
147 cannot scan to computer over a network 142 cannot send faxes 143 cartridges, ink ordering 11 using genuine Lexmark 11 changing Power Saver timeout 16 changing printing mode 55 changing temporary settings into default 17 Index...
Page 185 87 loading into the Automatic Document Feeder (ADF) 35 loading on scanner glass 35 printing 36 scanning for editing 68 scanning using the printer control panel 65 DSL filter 75 duplex copying, automatic 63 copying, manual 63...
Page 186 98 infrastructure network 116 conserving 6 ink cartridge access location 9 ink cartridges ordering 11 replacing 12 using genuine Lexmark 11 ink levels checking 124 Index inserting a memory card or flash drive 42 installation cable 115, 116...
Page 187 98 networking finding IP address of computer 122 finding IP address of computer (Mac) 122 finding IP address of printer 122 IP addresses 122 sharing the printer with a Macintosh computer 110 sharing the printer with a Windows computer 110...
Page 188 94 receiving faxes Auto Answer setting 88, 89 automatically 88 manually 89 tips 88, 89 recycling 6 Lexmark products 13 WEEE statement 171 redial attempts, fax setting 83 redial time, fax setting 83 reducing an image 60...
Page 189 147 troubleshooting, jams and misfeeds paper jam in the ADF 136 paper jam in the duplex unit 135 paper jam in the printer 134 paper or specialty media 137 troubleshooting, memory card cannot print from a flash drive 150...
Page 190 Windows 111 wireless 105, 120 Macintosh 107 printer does not print 153 troubleshooting 154, 157 wireless network adding a printer to existing ad hoc network 105 common home configurations 113 creating an ad hoc network using Macintosh 102 creating an ad hoc network using...
Page 191 Wi-Fi Protected Setup logo identifying 112 WPA 97 WPA passphrase locating 112 WPA2 97 WPS 105 Index...

This manual is also suitable for:

Prevail pro702 Prevail pro705

Lexmark Pro700 Series User Manual

November 2010 Www.lexmark.com

Safety Information

About Your Printer

Ordering and Replacing Supplies

Using the Printer Control Panel Buttons and Menus

Using the Printer Software

Loading Paper and Original Documents

Printing

Copying

Scanning

Faxing

Networking

Maintaining the Printer

Troubleshooting

Wireless Troubleshooting

Notices

Index

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Lexmark Pro700 Series

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Table of Contents