Job Prints From The Wrong Tray Or On The Wrong Paper; Incorrect Characters Print; Tray Linking Does Not Work; Large Jobs Do Not Collate - Lexmark 231 User Manual

Troubleshooting

Job prints from the wrong tray or on the wrong paper

C P T
HECK THE APER YPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray.

Incorrect characters print

Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode
before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

Tray linking does not work

L
OAD THE SAME SIZE AND TYPE OF PAPER IN EACH TRAY
1
Load the same size and type of paper in each tray.
2
Move the paper guides to the correct positions for the paper size loaded in each tray.
M P
AKE SURE THE APER
1
Print a menu settings page and compare the settings for each tray.
2
If necessary, adjust the settings from the Paper Size/Type menu.
Note: None of the paper sources, trays, or feeders automatically sense the paper size. You must set the size from
the Paper Size/Type menu on the printer control panel or from the Embedded Web Server.

Large jobs do not collate

These are possible solutions. Try one or more of the following:
M C
AKE SURE OLLATE IS SET TO
From Print Properties or the printer control panel Finishing menu, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
R
EDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of
images, and the number of pages in the job.

Unexpected page breaks occur

Increase the Print Timeout value:
1
From the printer control panel, press
2
Press the arrow buttons until Settings appears, and then press
S P T
IZE AND APER YPE SETTINGS ARE THE SAME FOR EACH TRAY
O
N
.
.
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