Setup Remote Support - Fujitsu ETERNUS DX60 S3 User Manual

Chapter 1 System Management
1.13 Remote Support Management (REMCS)
2
Check the displayed "Event Type" and the "Communication Log".
Click the [Refresh] button to update to the latest screen.
3
Click the [Cancel] button to return to the screen when starting this function in
1.13.2

Setup Remote Support

This function registers the customer information and communication environment information required to
receive Remote Support from the REMote Customer Support system (REMCS) center.
"REMCS" is a unique remote maintenance system offered by Fujitsu. REMCS provides maintenance functions as
follows:
• Failure Notice
This function reports various failures that occur in the ETERNUS DX to the REMCS center. The maintenance
engineer is notified of a failure immediately.
• Information Transfer
This function sends information such as logs and configuration information to be used when checking a
failure. It reduces the time required to collect information that is to be transferred to the REMCS center.
• Firmware Download
The latest firmware in the REMCS center is automatically registered in the ETERNUS DX. This function
ensures that the latest firmware is registered in the ETERNUS DX, and prevents known errors from
occurring. Firmware can also be registered manually.
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ETERNUS Web GUI User's Guide (Settings)
Copyright 2015 FUJITSU LIMITED
Step 1.
End of procedure
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