Four Slot Usb And Ethernet Cradles - Symbol MC50 User Manual

Four Slot USB and Ethernet Cradles

Table 11-4. Troubleshooting the Four Slot USB and Ethernet Cradles
Symptom
Communication Status LED Mobile computer is not inserted
does not light up. correctly in the cradle.
Cradle is not receiving power.
Battery is not charging. Mobile computer removed from the
cradle too soon.
Battery is faulty.
Mobile computer is not inserted
correctly in the cradle.
Attempt by the mobile computer Mobile computer removed from the
to ActiveSync failed. cradle while the LED was blinking
green.
ActiveSync on the host computer has
not yet closed the previous
ActiveSync session.
Incorrect cable configuration.
Communication software improperly
configured.
During communication, no data Mobile computer removed from
was transmitted, or transmitted cradle during communication.
data was incomplete.
Mobile computer has no active
connection.
Cause
Remove, then reinsert the mobile computer securely.
Ensure the power supply is securely connected to both the cradle and AC power.
Replace the mobile computer in the cradle. The standard battery requires approximately
3.5 hours and the extended capacity battery requires approximately seven hours to
charge. Tap Start - Settings - System - Power to view battery status.
Verify that other batteries charge properly. If so, replace the faulty battery.
Remove the mobile computer and reinsert it correctly. Verify charging is active.
Tap Start - Settings - System - Power to view battery status.
Wait one minute and reinsert the mobile computer in the cradle. This allows the cradle
to attempt another synchronization.
Wait one minute and reinsert the mobile computer in the cradle. This allows the cradle
to attempt another synchronization.
Ensure the correct cable (USB or Ethernet) is used with the cradle.
Perform setup as described in
Replace mobile computer in cradle and retransmit.
An icon is visible in the status bar if a connection is active.
Maintenance & Troubleshooting 11-7
Solution
Chapter 3, ActiveSync.