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Antenna is
The antenna makes a "whirring" sound
making a
whenever it searches for the satelli t e.
"whirring"
sound
Check for
blockage
Blockage
Yes
found?
Move to a
blockage-free area
Wait 5 minutes
Still making
Yes
No
"whirring"
sound?
Call
Done
KVH
No
See the Installation
Guide for details.
Add spacers
Take a test drive
Problem
Yes
solved?
Done
Antenna is vibrating
excessively,
thumping, clicking,
or making a grinding
noise
Is the vehicle
Stationary
stationary or
Moving
moving?
Call
KVH
While you hear the noise, is
Searching
the antenna searching or do
you have a picture?
Check the
clearance between
the antenna and
the roof
Is the antenna
No
Yes
touching the roof?
Check the
mounting
brackets/spacers/
roof rack for
stability
Adjust mounting
hardware for
proper fit
No
Take a test drive
TracVision A5 Troubleshooting Flowchart
Symptom: Antenna is noisy
Picture
Call
KVH
See the Installation
Guide for details.
Problem
Yes
No
solved?
Done
Call
KVH
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