Summary of Contents for KVH Industries TracVision A5
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• System includes an integrated DIRECTV receiver (with picture-in- guide APG), an RF converter, and an RF remote control. • For detailed installation instructions, refer to the TracVision A5 Installation Guide. For complete operation instructions, refer to the TracVision A5 User’s Guide.
Card. • KVH’s Activation Department: 1-866-551-8004 Replacing a Receiver • First complete the TracVision A5 Service Worksheet, provided at the back of this manual. KVH needs this information before it can ship a replacement. • Call KVH Technical Support at 1-888-584-5714 and ask for an RMA number.
KVH at 1-866-551-8004 to activate. • Make sure the customer understands how to use the remote control and how to turn on and operate the TracVision A5. Refer to the Quick Start Guide and User’s Guide. • Let the customer know the new height of the vehicle with the antenna installed.
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• DO set up the program guide for the customer’s time zone (see page 4.8 of the TracVision A5 Installation Guide). • DO give the Activation Card to the customer. Be sure to affix the antenna serial number label to the card.
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• DO pack the antenna in its original shipping box using the original packaging materials. • DO fill out a TracVision A5 Service Worksheet (provided at the back of this manual), call KVH at 1-888-584-5714, and ensure the customer deactivates the receiver, before returning a receiver.
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TracVision A5 Troubleshooting Flowchart Symptom: Picture freeze frames or pixels Freeze frames or pixels Is the vehicle Moving Stationary stationary or moving? Stop in a Check for blockage-free area blockage (trees, and wait 30 rain, dew, etc.) seconds Blockage Picture OK?
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TracVision A5 Troubleshooting Flowchart Symptom: Receiver locks up after guide download compl etes Receiver locks up when guide download completes Remove power from the receiver for 10 seconds, by either turning off the receiver front panel switch or turning off the vehicle...
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TracVision A5 Troubleshooting Flowchart Symptom: Receiver turning on/off without user action Receiver is turning on and off without user action Is power supply to the receiver consistently between 9 and 16 VDC? Correct the power supply problem Problem solved? Done...
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TracVision A5 Troubleshooting Flowchart Symptom: Program Guide doesn't load and/or only odd transponders are OK To check signal quality on odd/even transpo nders: Program Guide doesn't load 1. Press MENU and/or only odd 2. Highlight "System Setup" then pres s SELECT transponders 3.
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TracVision A5 Troubleshooting Flowchart Symptom: Remote control works intermittently or no t at all Remote control works intermittently or not at all Make sure the receiver is turned on (you heard two beeps upon power-up) Problem solved? Replace batteries Done...
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TracVision A5 Troubleshooting Flowchart No picture & no DIRECTV banner Symptom: No picture and no DIRECTV banner displayed on monitor Is receiver front panel power swi t ch turned off? Is receiver beeping every few seconds? Turn on receiver Does receiver...
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TracVision A5 Troubleshooting Flowchart To get to the Signal Qual i ty Menu: No picture 1. Press MENU Symptom: No picture but DIRECTV banner displayed but DIRECTV 2. Highlight "System Setup" then press S ELECT banner 3. Highlight "Signal" displayed...
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TracVision A5 Troubleshooting Flowchart Symptom: Antenna is noisy Antenna is vibrating Antenna is The antenna makes a "whirring" sound excessively, making a thumping, clicking, whenever it searches for the satelli t e. "whirring" or making a grinding sound noise Is the vehicle...
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KVH has received a limited number of reports from customers that the satellite TV program guide will stop loading after the TracVision A5 system is turned on. This new fault mode is caused when the TracVision A5 receiver does not retain the “stacked LNB”...
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Scroll to the right to “Autoconfig” then press SELECT. Within 45 seconds, “Auto Configure Failed” appears. Press SELECT to select “OK”. Scroll to the “Install” tab. The guide should now load if the TracVision A5 is currently tracking the satellite.
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Subject: Wiring the TracVision A5 Receiver to Vehicle Power For the TracVision A5 system to function properly, it is critical that the receiver get the necessary power from the vehicle. Please read this important bulletin carefully to ensure a good connection to vehicle power.
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Subject: Terminating the TracVision A5 Antenna Cable To make installation as simple as possible, the TracVision A5 antenna uses just a single RG-6 cable. Since this cable carries data, power, and communications, the integrity of this cable and its connections is very important.
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Using the Augat Tool 1. Slide the F-connector assembly’s compression fitting onto the raw cable before beginning connector termination. Connector Body End of Cable Compression Fitting 2. Twist and break off the connector body. Twist 3. Push down the wire-stripping blade on the Augat tool so that you can insert the antenna cable.
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4. Insert the antenna cable into the tool. Be sure to insert the cable in the correct side, as noted on the tool. Let the blade clamp down on the cable. 5. The cable should extend just slightly beyond the tool body. Twist the tool around the cable for 3 or 4 complete turns.
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7. Fold the braid over the cable jacket. Then slide the connector body, wide end first, onto the prepared cable until the edge of the cable’s foam is flush with the bottom of the connector body (inside its threaded end). The cable’s center conductor should extend 1/16"...
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As always, we welcome and value your feedback. Please let us know how we’re doing by sending a quick e-mail to techs@kvh.com. KVH Industries, Inc. 50 Enterprise Center Middletown, RI 02842 U.S.A.
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If it is determined that product needs service, a KVH service order # will be issued: KVH Service Order # _______________________ Subject to change without notice KVH Industries, Inc. • 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. • Phone: +1 401 847-3327 • Fax: +1 401 845-8190...
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Subject to change without notice KVH Industries, Inc. • 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. • Phone: +1 401 847-3327 • Fax: +1 401 845-8133 KVH Europe A/S • Kokkedal Industripark 2B • 2980 Kokkedal • Denmark • Phone: +45 45 160 180 • Fax: +45 45 1 6 0 1 8 1...
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KVH Industries, Inc., Attn: Warranty Registration, 50 Enterprise Center, Middletown, RI 02842 USA Subject to change without notice or fax to 401-849-0045 KVH Industries, Inc. • 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. • Phone: +1 401 847-3327 • Fax: +1 401 849-0045...
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KVH Industries, Inc. 50 Enterprise Center Middletown, RI 02842-5279 U.S.A. ATTN: RTG Coordinator RMA # ________________________ REQUIRED - packages without a RMA# will be refused and returned freight collect KVH Industries, Inc. 50 Enterprise Center Middletown, RI 02842-5279 U.S.A. ATTN: RTG Coordinator...
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KVH Industries, Inc. 50 Enterprise Center Middletown, RI 02842-5279 U.S.A. ATTN: Service Dept. RMA # ________________________ REQUIRED - packages without a RMA# will be refused and returned freight collect KVH Industries, Inc. 50 Enterprise Center Middletown, RI 02842-5279 U.S.A. ATTN: Service Dept.
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Antenna Reshipping Instructions TracVision ® A5 Antenna Reshipping Instructions The following pages explain how to prepare the TracVision A5 antenna for reshipping. IMPORTANT! Be sure to install the tie-wrap shipping restraints and pack the antenna in its original packaging, as explained in these instructions, to ensure a safe shipment.
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Antenna Reshipping Instructions Step 1 - Remove the Mounting Brackets TORX Screw Head Remove the four mounting brackets from the antenna’s base. At each bracket, use a ⁄ " driver and the supplied T27 TORX bit to remove the three ⁄...
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TracVision A5 Step 3 - Remove the Radome Using a #2 Phillips-head screwdriver, remove the four ⁄ "-20 x ⁄ " screws that secure the radome to the antenna. Set the radome aside in a safe place. Removing the Radome 1/4"-20 Screws...
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Antenna Reshipping Instructions Step 4 - Attach the Shipping Restraints Attach the six supplied tie-wraps in key locations as shown in the photos on the following pages (the photos show the original factory- installed wire restraints). The six tie-wraps will help keep the antenna from moving during shipment.
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TracVision A5 Step 5 - Reattach the Radome Reattach the radome that you removed in Step 3 (on page 2). Secure in place using the four ⁄ "-20 x ⁄ " screws. Ensure that you do not pinch any cables when you reattach the radome.