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To get to the Signal Qual i ty Menu:
1. Press MENU
2. Highlight "System Setup" then press S ELECT
3. Highlight "Signal"
1
Yes
Does message say
Yes
"Install Access Card"?
Remove receiver
front bezel and
ensure access
card is inserted
properly
Problem
Yes
No
solved?
Yes
Done
1
Has the receiver provided
Yes
DIRECTV programming in
the past?
Call DIRECTV to
reactivate
Problem
No
Yes
solved?
Done
Call
KVH
Yes
Is an error message
displayed on the
No
monitor?
Is there live video on
Yes
channel 100 or 201?
No
Owner must
call KVH to
activate
KVH's Activation
Department:
1-866-551-8004
Does message say
No
"Call DIRECTV"?
Call
KVH
No
Owner must
call KVH to
activate
KVH's Activation
Department:
1-866-551-8004
No picture
but DIRECTV
banner
displayed
At Signal Quality Menu, is
No
signal level above 50 for
transponders 19 & 22?
Yes
Wait for rain to
subside or wipe off
dome
No
Cycle power
Yes
If no
Done
picture
after 5
minutes,
call KVH
Blockage
Yes
No
found?
Clear blockage
Problem
Yes
No
solved?
Done
2
TracVision A5 Troubleshooting Flowchart
Symptom: No picture but DIRECTV banner displayed
Is it raining; is there
No
dew on the dome?
Problem
No
Yes
solved?
Check for
Reconnect or
blockage
replace cable
Yes
Done
Yes
Problem
found
2
Check antenna
cable (RG6) and
connections
Problem
No
found?
Problem
No
solved?
Did someone
No
paint the dome?
Call
KVH
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