Telephone Number Setup Menu - IBM RS/6000 Enterprise Server M80 Service Manual

Telephone Number Setup Menu

Use this menu to set or change the telephone numbers for reporting a system failure.
Telephone Number Setup Menu
1. Service Center Telephone Number:
Currently Unassigned
2. Customer Administration Center Telephone Number:
Currently Unassigned
3. Digital Pager Telephone Number:
Currently Unassigned
4. Customer Voice Telephone Number:
Currently Unassigned
5. Customer System Telephone Number:
Currently Unassigned
98. Return to Previous Menu
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v Service Center Telephone Number is the number of the service center computer. The service center
usually includes a computer that takes calls from servers with call-out capability. This computer is
referred to as the "catcher." The catcher expects messages in a specific format to which the service
processor conforms.
For more information about the format and catcher computers, refer to the README file in the AIX
/usr/samples/syscatch directory. Contact your service provider for the correct service center telephone
number to enter. Until you have that number, leave this field unassigned.
v Customer Administration Center Telephone Number is the number of the system administration
center computer (catcher) that receives problem calls from servers. Contact your system administrator
for the correct telephone number to enter here. Until you have that number, leave this field unassigned.
v Digital Pager Telephone Number is the number for a numeric pager carried by someone who
responds to problem calls from your server. Contact your administration center representative for the
correct telephone number to enter. For test purposes, use a test number, which you can change later.
See the note on page 394 for information about using certain modems for paging.
Note: At least one of the preceding three telephone numbers must be assigned in order for the call-out
test to execute successfully.
v Customer Voice Telephone Number is the telephone number of a phone near the server or answered
by someone responsible for the server. This is the telephone number left on the pager for callback. For
test purposes, use a test number, which you can change later.
v Customer System Telephone Number is the telephone number to which your server's modem is
connected. The service or administration center representatives need this number to make direct
contact with your server for problem investigation. This is also referred to as the call-in phone number.
Chapter 8. Using the Service Processor
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