Symptom
Image
defects.
Lateral lines
or bands
appear on
image.
Colors look
drastically
wrong.
Solving Problems with Printing Quality
Cause
The laser lens is dirty. Clean the laser lens.
A toner cartridge may
be leaking.
A toner cartridge may
be defective.
The drum cartridge
may be defective.
The printer is not
level.
The media path is
dirty with toner.
One or more of the
toner cartridges may
be defective.
The drum cartridge is
defective.
One or more of the
toner cartridges may
be defective.
One or more of the
toner cartridges may
be low or empty.
Solution
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
Remove the toner cartridge with the
color causing the abnormal image.
Replace it with a new toner cartridge.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Place the printer on a flat, hard, level
surface.
Print several sheets and the excess
toner should disappear.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Remove the toner cartridges and verify
that the toner is distributed evenly on
each cartridge roller, and reinstall the
toner cartridges.
Check the control panel for an
TONER LOW
or
TONER EMPTY X
message. If necessary, replace the
specified toner cartridge.
X
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