Getting Help; Control Panel Messages; Online Support Assistant - Xerox ColorQube 8580 User Manual

Troubleshooting

Getting Help

This section includes:
•

Control Panel Messages .................................................................................................................................................. 166

•

Online Support Assistant ................................................................................................................................................ 166

• More Information .............................................................................................................................................................. 167
Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality.
Control Panel Messages
The printer control panel provides information and troubleshooting help. When a fault or warning
condition occurs, the control panel displays a message informing you of the problem. In many cases, the
control panel also displays an animated graphic showing the location of the problem, such as the
location of a paper jam. For many status and warning messages, the control panel Help provides
additional information.
Control Panel Help
To view additional information about items and selections that appear on the control panel, press the
Help (?) button.
The control panel menu items also have associated help text that describes the menu item. To view the
help text for a menu item, navigate to a menu item, then press the Help(?) button.
Online Support Assistant
Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to
solve printer problems. You can find solutions for print-quality problems, paper jams, software
installation problems, and more. Online Support Assistant offers the latest technical solutions and
illustrated step-by-step operational tips.
To access the Online Support Assistant, go to:
®
• Xerox ColorQube 8580 Color Printer:
®
• Xerox ColorQube 8880 Color Printer:
®
166 Xerox ColorQube 8580/8880 Color Printer
User Guide
www.xerox.com/office/CQ8580support
www.xerox.com/office/CQ8880support