9. Visual Voice - Avaya IP Office User Manual

9. Visual Voice

Visual Voice allows you to access your voicemail mailbox using the display menu of your phone rather than following
spoken mailbox prompts. Visual Voice is not supported on Voicemail Lite.
To use Visual Voice your system maintainer must add a Visual Voice button to your phone. For users on IP Office 4.2 or
higher systems, the system maintainer can set the MESSAGES button on your phone to act as a Visual Voice button.
Visual Voice is not supported on all phones. It is only supported on the following phones:
· 1608, 1616, 2410, 2420, 4406, 4412, 4424, 4610, 4620, 4621, 4625, 5410, 5420, 5610, 5620, 5621, T3
Compact*, T3 Classic*, T3 Comfort*.
· On phones that have a display but do not support full visual voice operation as indicated below, use of the
button for user mailbox access using voice prompts and for direct to voicemail transfer during a call is
supported (does not include T3 and T3 IP phones).
· *On T3 phones the Visual Voice button goes direct to the Listen function of Visual Voice. To access the full
set of Visual Voice functions use Menu > Settings > Voicemail Settings.
Visual Voice Controls
The arrangement of options on the screen will vary depending on the phone type and display size. Controls that cannot
be fitted on the current display are accessed by using the phone's < and > buttons to move between screen pages.
Button Functions
Listen Access your own voicemail mailbox. When pressed the screen will show the number of New, Old and Saved
messages. Select one of those options to start playback of messages in that category. Once message
playback is selected the available controls change:
· Previous: Play the previous message.
· Next: Play the next message.
· Rewind: Rewind approximately 5
seconds.
· FFwd: Step forwards approximately 5
seconds.
· Delete: Delete the current message.
· Save: Mark the messaged as a saved
message.
Main(0) Hunt group names may be displayed you have been configured for hunt group mailbox access. The number
of new messages in the mailbox is shown after the name. Press the button to access the mailbox in the
same way as the Listen option above.
Message Record and send a voicemail message to another mailbox or mailboxes.
Greeting Change the main greeting used for callers to your mailbox. If no greeting has been recorded then the default
system mailbox greeting is used.
· Record: Record a new greeting.
· Listen: Listen to the current greeting or the new greeting just recorded.
· Submit: Submit the new greeting just recorded.
· Delete: Delete the current greeting. The mailbox will revert to using the default system greeting
unless Record and Submit are used to record a new greeting.
Email This option is only shown if you have been configured with an email address for voicemail email usage in the
IP Office configuration. This control allows you to see and change the current voicemail email mode being
used for new messages received by your voicemail mailbox. Use Change to change the selected mode.
Press Done when the required mode is displayed. Possible modes are:
· Email Mode Off: Voicemail email is not used.
· Email Mode Copy: New voicemail messages are copied to the user's email address. The original
message is left in the voicemail mailbox.
· Email Mode Fwd: New voicemail messages are forwarded to the user's email address. The original
message is deleted from their voicemail mailbox.
· Email Mode Alert: A alert email message is sent to the user's email address. The original message is
not attached to the email and is left in the voicemail mailbox.
IP Office Mailbox
IP Office
· Copy: Copy the message to another mailbox. When
pressed as number of additional options are displayed.
· Pre-Rec: Record a message that will be attached to
the start of the message being copied.
· Targets: Enter the destination for the message
copy.
· Done: Copy the message using the targets entered.
· Pause: Pause the current message. Press the button
again to unpause.
15-601131 Issue 11a (06 July 2009)
Page 34