Mercedes-Benz G-Class Operator's Manual page 266

Features
264
USA: Mercedes-Benz Customer Assis-
R
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
Canada: Customer Service at
R
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the
Doors Locked Remotely Doors Locked Remotely
in the multifunction display.
USA only: alternatively, the vehicle can be
locked via:
the Internet, under the "Owners Online"
R
section
the telephone application (e.g. iPhone
R
Blackberry)
To do this, you will need your identification
number and password.
i
The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
Contact the police.
X
The police will issue an incident report. This
report has a number.
Forward this number to the Response Cen-
X
ter together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the vehi-
cle is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i
If the anti-theft alarm system is active for
longer than 30 seconds, mbrace is auto-
matically connected with the Customer
Assistance center.
Remote malfunction diagnosis
With the vehicle remote malfunction diagno-
sis (Vehicle Health Check), the Customer
Assistance center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance center. The customer
service representative can use the received
Tele Aid Tele Aid
data to decide what kind of assistance is
message appears
required. You are then, for example, guided to
the nearest Mercedes-Benz Service center or
a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
®
,
center. You will see the
tance Connected tance Connected
display. If the vehicle remote malfunction
diagnosis is able to be started, the
for vehicle diagnosis received. for vehicle diagnosis received.
Start vehicle diagnosis? Start vehicle diagnosis?
appears in the display.
X
X
X
When the check is finished, the
vehicle diagnosis data... (Voice vehicle diagnosis data... (Voice
connection may be interrupted dur‐ connection may be interrupted dur‐
ing data ing
vehicle data can now be sent to the Customer
Assistance center.
message in the COMAND
Press Yes Yes to confirm the message.
If the Vehicle Diagnosis: Please Vehicle Diagnosis: Please
start ignition start ignition message appears: turn
the SmartKey to position 2 in the ignition
lock.
If the Please follow the instruc‐ Please follow the instruc‐
tions received by phone and move tions received by phone and move
your vehicle into a safe position your vehicle into a safe position
message appears: follow the instructions
of the customer service representative.
The message in the display disappears.
If you select Cancel, the vehicle remote Cancel
malfunction diagnosis is canceled com-
pletely.
The vehicle operating state check begins.
Meanwhile, the Vehicle diagnosis Vehicle diagnosis
activated activated message appears.
data transfer) transfer) message appears. The
Roadside Assis‐ Roadside Assis‐
Request Request
message
Sending Sending