When S/Mime Cannot Be Used; When You Cannot Send Scan Files Using Wsd - Ricoh 917F Operating Instructions Manual

5. Troubleshooting When Using the Scanner Function
Problem
Cannot use the network
delivery function.

When S/MIME Cannot Be Used

This section describes likely causes of and possible solutions for S/MIME-related problems.
Problem
If several destinations are
5
selected for the broadcasting
sequence, the data is sent
over twice.
When putting a signature on
an e-mail using S/MIME, an
e-mail address for "Sender" is
not set for "From".
Scanning cannot be
completed when if S/MIME
has been specified.
• Using S/MIME makes e-mail larger than when not using S/MIME.

When You Cannot Send Scan Files Using WSD

This section describes likely causes of and possible solutions for sending scan files using WSD.
• To use the WSD scanner function, enable the WSD scanner in Web Image Monitor in advance. For
details about this function, see "Sending Scan Files Using WSD", Scanner Reference
80
Cause
The network delivery function
setting is not correct.
Cause
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain text e-mails are sent
to the destinations for which
S/MIME authentication is not
set.
When S/MIME is applied,
the administrator appears in
the "From" field, and the
sender appears in the "Reply-
to" field.
Insufficient memory.
Solution
Specify it correctly. See "Network
Settings Required to Use the Network
Delivery Scanner", Network and System
Settings Guide .
Solution
Make sure S/MIME-authentication
destinations are separate from plain text
destinations.
Contact the administrator for details
about destination settings.
Contact the administrator.
If S/MIME has been specified, minimize
the file size by, for instance, reducing the
scan resolution or the number of pages
per scan job.
.