Tac Case Priority Definitions; Obtaining Additional Publications And Information - Cisco 7960G Administration Manual

Preface

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G
OL-4825-01
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
To ensure that all cases are reported in a standard format, Cisco has established
case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources around
the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or
significant aspects of your business operation are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit full-time
resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most
business operations remain functional. You and Cisco will commit resources
during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your
business operations.
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
Cisco Marketplace provides a variety of Cisco books, reference guides, and
•
logo merchandise. Go to this URL to visit the company store:
http://www.cisco.com/go/marketplace/
Obtaining Additional Publications and Information
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