Make A Priority Call; Answer A Priority Call - Cisco 7800 Series User Manual

CISCO 7800 SERIES
If you have turned on do not disturb (DND), a priority call will still ring your phone with a special ringtone.
When you are on a high-priority call, the priority of the call does not change when you:
• Put the call on hold
• Transfer the call
• Add the call to a three-way conference
• Use call pickup to answer the call.
Table 10: Multilevel Precedence and Preemption Priority Levels
MLPP icon

Make a Priority Call

To make a priority call, you might need to sign in with your special credentials. You have three chances to
enter these credentials, and you're notified if you've entered them incorrectly.
Procedure
Step 1
Pick up the handset.
Step 2 Press PrecLevel.
Step 3
Select a priority level for the call.
Step 4 (Optional) Enter your credentials on the authorization screen.
Step 5
Enter the destination number.
You see the precedence level icon on the phone screen and you hear the precedence ringback tone.

Answer a Priority Call

If you hear a special ring that's faster than usual, you are receiving a priority call.
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Priority Level
Level 1—Priority call
Level 2—Medium priority (Immediate) call
Level 3—High priority (Flash) call
Level 4—Flash Override
Level 5—Executive Override
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