Cisco 7940G - IP Phone VoIP Manual

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Cisco IP Phone 7960G and 7940G
for Cisco CallManager
Including License and Warranty
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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Summary of Contents for Cisco 7940G - IP Phone VoIP

  • Page 1 Phone Guide Cisco IP Phone 7960G and 7940G for Cisco CallManager Including License and Warranty Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100...
  • Page 5: Table Of Contents

    Understanding Lines vs. Calls Understanding Call Icons Selecting Calls Viewing Calls and Switching Between Calls Choosing Phone Screen Items Using Feature Menus Entering and Editing Text Getting Help on Your Phone Understanding Button Icons Cisco IP Phone 7960G and 7940G...
  • Page 6 Basic Call Handling Placing a Call Answering a Call Ending a Call Using Hold and Resume Using Mute Transferring a Connected Call Forwarding Your Calls to Another Number Making Conference Calls Types of Supported Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Advanced Call Handling Storing and Retrieving Parked Calls...
  • Page 7 Accessing Your User Options Web Pages Logging In to the User Options Web Pages Subscribing to Phone Services Understanding Additional Configuration Options Troubleshooting Your Phone Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco IP Phone 7960G and 7940G...
  • Page 8 OL-4637-02...
  • Page 9: Getting Started

    See the “Customizing Phone Settings” section on page 35. sound Set up speed dialing See the “Setting Up Speed Dial Features” section on page 37. View your Missed Calls See the “Using Voice Messaging, Call Logs, and Directories” section on page 38. Cisco IP Phone 7960G and 7940G...
  • Page 10: Safety And Performance Information

    Safety and Performance Information Installing and Using Your Phone Read the following safety notices before installing or using your Cisco IP Phone: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury.
  • Page 11 Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...
  • Page 12: Cleaning The Phone Screen

    More Information about Customizing Your Phone on the Web Your Cisco IP Phone is a network device that can share information with other network devices in your company, including your computer. You can use your Cisco CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer.
  • Page 13: Connecting Your Phone

    Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
  • Page 14 Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are...
  • Page 15 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco IP Phones.
  • Page 16: An Overview Of Your Phone

    An Overview of Your Phone The Cisco IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
  • Page 17 Cisco IP Phone 7960 Figure 2 Cisco IP Phone 7940 Handset light strip Indicates an incoming call or new voice message. Phone screen Shows phone features. See the “Phone Screen Features” section on page 11. Cisco IP Phone 7960G and 7940G...
  • Page 18 Model type Indicates your Cisco IP Phone model. Programmable Depending on configuration, programmable buttons provide access to: buttons • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) Footstand button Allows you to adjust the angle of the phone base.
  • Page 19: Phone Screen Features

    Displays current calls for the highlighted line and includes detailed information area such as caller ID, call duration, and call state. (In the illustration above, line “6060” is highlighted.) See the “Viewing Calls and Switching Between Calls” section on page 14 for related information. Cisco IP Phone 7960G and 7940G...
  • Page 20: Understanding Feature Functionality And Availability

    It is sometimes easy to confuse lines and calls on your phone. Use these tips to avoid confusion: Lines The Cisco IP Phone 7960G supports up to six lines and the Cisco IP Phone 7940G supports up to two lines. The number of lines available on your phone depends on how your system administrator has configured your phone’s programmable buttons.
  • Page 21: Understanding Call Icons

    Verify selected calls Use the Navigation button to scroll through the list of calls. Selected calls are indicated with a and are grouped together in the call list. Cisco IP Phone 7960G and 7940G...
  • Page 22: Viewing Calls And Switching Between Calls

    Viewing Calls and Switching Between Calls These tips can help you switch between calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Then...
  • Page 23: Choosing Phone Screen Items

    Delete within an entry or Press << or Delete to remove a letter or digit. Press >> to move the cursor move your cursor to the right. Cisco IP Phone 7960G and 7940G...
  • Page 24: Getting Help On Your Phone

    Getting Help on Your Phone Your Cisco IP Phone provides on-the-spot help with specific buttons and features. Help topics appear on the phone screen. See the table below for details. If you want to... Then... Learn about a button or Press once then immediately press a button or softkey.
  • Page 25: Basic Call Handling

    Or, continue to talk on the active call while preparing to dial from a call log (using the same line) or corporate directory. (See the next two rows in this table for details.) Cisco IP Phone 7960G and 7940G...
  • Page 26 • Confrn—Creates a conference call with all parties. (Press Confrn twice.) Dial from a corporate Use the Cisco WebDialer feature. Open a web browser and go to your directory web page company directory. Click on a phone number in the directory. Click Dial to place the call.
  • Page 27 EM before you can access certain features or complete a call. EM is a special feature that your system administrator can assign to phones and phone users. Refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Make a video call...
  • Page 28: Answering A Call

    Answering a Call To answer a call, go-off hook by picking up the handset. Or see the table below for more options. If you want to... Then... Answer with a headset Press , if unlit. Or, if is already lit, press Answer or (the line button for the incoming call).
  • Page 29: Ending A Call

    Mute disables the audio input for your handset, headset, speakerphone, and external microphone. With Mute enabled, you can hear other parties on a call but they cannot hear you. If you want to... Then... Toggle Mute on Press Toggle Mute off Press Cisco IP Phone 7960G and 7940G...
  • Page 30: Transferring A Connected Call

    Transferring a Connected Call Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without Press Transfer and enter the target number. When you hear the call talking to the transfer ringing, press Transfer again.
  • Page 31: Forwarding Your Calls To Another Number

    Basic Call Handling Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Note Enter the Call Forward All target number exactly as you would dial it from your desk phone.
  • Page 32: Making Conference Calls

    Making Conference Calls Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Types of Supported Conference Calls There are two types of conference calls: Standard and Meet-Me. Standard Conference Calls In standard (or “ad hoc”) conference calls, the conference organizer must call participants to add them...
  • Page 33: Starting And Joining A Standard Conference

    Remove. (The last participant is always listed at the top of the list.) Or, when not viewing the conference list, press RmLstC. You can remove participants only if you initiated the conference call. Cisco IP Phone 7960G and 7940G...
  • Page 34: Starting Or Joining A Meet-Me Conference Call

    If you want to... Then... Remove any conference Highlight the participant’s name and press Remove. You can remove participant participants only if you initiated the conference call. End your participation in a Hang up or press EndCall. If you did not initiate the conference call, standard conference hanging up will not disrupt the connection for the remaining parties.
  • Page 35: Advanced Call Handling

    You can “park” a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, a phone at a co-worker’s desk or in a conference room).
  • Page 36: Using A Shared Line

    Using a Shared Line Your system administrator might assign a “shared” phone line to you. Typically, a shared line has two main uses: • One person uses multiple phones—For example, your shared line is assigned to both your desk phone and a lab phone. An incoming call to the shared line rings on both phones and you can use either phone to answer the call.
  • Page 37: Adding Yourself To A Shared-Line Call

    Receiving Secure Calls” section on page 31. • You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco IP Phone 7960G and 7940G...
  • Page 38: Preventing Others From Viewing Or Barging A Shared-Line Call

    Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing your calls or barging your calls (adding themselves to calls on the shared line using the Barge or cBarge feature).
  • Page 39: Making And Receiving Secure Calls

    • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
  • Page 40: Prioritizing Critical Calls

    Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
  • Page 41: Using A Handset, Headset, And Speakerphone

    Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the “Headset Information” section on page 6 and go to the following URL: http://vxicorp.com/cisco Cisco IP Phone 7960G and 7940G...
  • Page 42: Using Autoanswer With A Headset Or The Speakerphone

    Using AutoAnswer with a Headset or the Speakerphone You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speakerphone or headset.
  • Page 43: Customizing Phone Settings

    Customizing Phone Settings Customizing Phone Settings You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep these tips in mind: • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages.
  • Page 44: Customizing Rings And Message Indicators

    Customizing Rings and Message Indicators You can customize the way that your phone indicates an incoming call or a new voice mail message for each of your lines. Customized ring sounds and other indicators can help you quickly differentiate between multiple lines. For example, you can choose a chirping sound to indicate an incoming call on Line 1 and a drumbeat to indicate an incoming call on Line 2.
  • Page 45: Setting Up Speed Dial Features

    • For details on making calls using either speed dial feature, see the “Placing a Call” section on page 17. • Your system administrator can assign speed dial buttons to your phone and restrict the number of speed dial buttons that you can configure. Cisco IP Phone 7960G and 7940G...
  • Page 46: Using Voice Messaging, Call Logs, And Directories

    Using Voice Messaging, Call Logs, and Directories This section describes how you can use feature buttons to access voice messages, call logs, and directories. Accessing Voice Messages Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it.
  • Page 47: Using Call Logs And Directories

    • Transf—Transfers the first party to the second. (Press Transf twice.) • Confrn—Creates a conference call with all parties. (Press Confrn twice). If the network shuts down or is reset, you might lose information in your call logs. Note Cisco IP Phone 7960G and 7940G...
  • Page 48: Accessing Your User Options Web Pages

    Accessing Your User Options Web Pages Because your Cisco IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.
  • Page 49: Subscribing To Phone Services

    Then do this after you log in and select your device type... Subscribe to a service From the main menu, choose Configure your Cisco IP Phone Services. Select a service from the “Available Services” drop-down list and click Continue. Enter more information upon request (such as a zip code or PIN), then click Subscribe.
  • Page 50: Understanding Additional Configuration Options

    Services” section on page 41 subscribing to the Fast Dial service. • Cisco IP Phone 7914 Ask your system administrator about the Expansion Module Phone option of attaching a Cisco IP Phone 7914 Guide Expansion Module to your phone. Work with (or Consider using:...
  • Page 51 Contact your system video calls which enables you to make video calls administrator for assistance and using your Cisco IP Phone, your personal see the Cisco VT Advantage User computer, and an external video camera. Guide and Cisco VT Advantage Quick Start Guide.
  • Page 52: Troubleshooting Your Phone

    Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. If you are asked to... Then... Access network Choose >...
  • Page 53: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.
  • Page 54 One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
  • Page 55: Index

    See barge call pickup, using Cisco IP Phone call waiting, using adjusting height of CallBack, using connecting call-handling, advanced Cisco IP Phone 7960G and 7940G...
  • Page 56 description of documentation for Fast Dial service feature configuration for dialing with illustration of subscribing to online help for feature buttons registering directories securing handset rest help web-based services for messages conference calls services Meet-Me settings standard feature menus, using types of features, availability of corporate directory...
  • Page 57 Cisco IP Phone 7960G and 7940G...
  • Page 58 resume, using ringer Personal Address Book (PAB) customizing dialing from indicator for subscribing to volume phone lines buttons for description of viewing safety, warnings phone screen secure calls, description of adjusting contrast of selecting calls changing language of services button, description of choosing items services, subscribing to cleaning...
  • Page 59 Tool for Auto-Registered Phones Support transferring, options for troubleshooting, data for User Options web pages accessing and phone services voice message indicator, identifying voice message service, using volume adjusting using default volume button, description of Cisco IP Phone 7960G and 7940G...
  • Page 60 OL-4637-02...
  • Page 62 Copyright © 2004 Cisco Systems, Inc. All rights reserved. CCSP, the Cisco Square Bridge logo, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA,...

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