Troubleshooting
Action
Step 3
a
Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Step 4
Replace the imaging kit, and then resend the print job.
Do shadow images still appear on prints?
Skewed print
Action
Step 1
a
Move the width and length guides in the tray to the correct positions
for the size of the paper loaded.
b
Resend the print job.
Is the print still skewed?
Step 2
a
Check if you are printing on a paper that is supported by the tray.
b
Resend the print job.
Is the print still skewed?
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Yes
No
Go to step 4.
The problem is solved.
Contact
customer
The problem is solved.
support.
Yes
No
Go to step 2.
The problem is solved.
Contact
customer
The problem is solved.
support.
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