Page 1: Service Manual
Lexmark MS310 Series Machine Type 4514-220, -230 Service Manual • Start diagnostics • Maintenance • Safety and notices • Trademarks • Index October 17, 2012 www.lexmark.com P/N 12G2991...
Page 2: Product Information
October 17, 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 3: Table Of Contents
4514-220, -230 Table of contents Product information..................2 Edition notice....................2 Notices and safety information..............11 Laser notices............................11 Safety...............................14 Preface.......................19 Service manual conventions........................19 General information...................21 Media guidelines.............................21 Paper guidelines ...............................21 Using recycled paper and other office papers ....................23 Using specialty media ............................24 Supported paper sizes, types, and weights ......................26 Data security notice..........................28...
Page 4 4514-220, -230 Insufficient memory error messages ........................47 Miscellaneous messages...........................48 Fixing print quality issues........................48 Initial print quality check ..........................48 Print quality checks............................49 Paper jams...............................57 Avoiding jams..............................57 Accessing jam areas ............................58 200 paper jams ..............................201 paper jams ..............................202 paper jams ..............................230 paper jams ..............................
Page 5 4514-220, -230 Controller board service check ........................110 Control panel service check ..........................111 USB print service check...........................112 Network service check............................112 Service menus..................117 Understanding the control panel and menus..................117 Navigating through the Service menus......................117 Diagnostics menu..........................117 Entering the Diagnostics menu........................117 Print Diagnostics Menu Instruction Sheet ......................117 Prt Quality Pgs ..............................
Page 6 4514-220, -230 Entering Invalid engine mode........................124 Entering Recovery mode........................124 Service engineer menu..........................124 Accessing the service engineer (SE) menu......................124 Service engineer (SE) menu ..........................124 Repair information...................127 Removal precautions..........................127 Data security notice ............................127 Handling ESD‑sensitive parts ..........................127 RIP board/operator panel replacement......................128 Ribbon cable connectors ..........................129 Zero Insertion Force (ZIF) connectors ......................129...
Page 7 4514-220, -230 UICC removal ..............................MPF assembly removal...........................177 MPF pick roller cover removal ........................180 MPF pick roller removal..........................180 Bail removal ..............................Jam access cover removal..........................181 Front door removal............................182 Front access cover removal ..........................185 Front door sensor removal ..........................185 Front input guide removal ..........................186 Separator pad removal ...........................188...
Page 8 4514-220, -230 Parts catalog....................224 Legend..............................224 Assembly 1: Covers..........................225 Assembly 2: Electronics 1........................227 Assembly 3: Electronics 2........................229 Assembly 4: Frame..........................231 Assembly 5: Option trays........................233 Assembly 6: Power cords........................235 Appendix A: Printer specifications............237 Product power consumption.........................237 Electrical specifications.........................237 Operating clearances..........................238 Acoustics...............................238 Operating environment.........................239 Appendix B: Options and features............241...
Page 9 4514-220, -230 Index......................255 Part number index...................259 Part name index..................263 Table of contents...
Page 10 4514-220, -230 Table of contents...
Page 11: Notices And Safety Information
4514-220, -230 Notices and safety information Laser notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Page 12 4514-220, -230 Aviso de láser Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser de Clase I de acuerdo con los requisitos de IEC 60825-1.
Page 13 4514-220, -230 Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7 mW:n galliumarsenidilaser ja toimii 655–675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
Page 14: Safety
4514-220, -230 Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655-675 나노미터의 파장 영역에서 작동 하는 공칭 7 밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템 과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상 의...
Page 15 4514-220, -230 AVERTISSEMENT—RISQUE DE BLESSURE La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium.
Page 16 4514-220, -230 Informações de Segurança • A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas. • As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.
Page 17 4514-220, -230 当心一可能的伤害：本产品中的锂电池不可更换。如果不正确更换锂电池，可能会有爆炸危险。不要再充电、拆解或焚烧锂电池。丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理。 Notices and safety information...
Page 18 4514-220, -230...
Page 19: Preface
4514-220, -230 Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: • General information contains a general description of the printer. Special tools and test equipment are discussed. • Diagnostic information contains diagnostic aids you can use to isolate failing FRUs. These diagnostic aids include error code tables, symptom tables, and service checks.
Page 20 4514-220, -230...
Page 21: General Information
4514-220, -230 General information The Lexmark MS310d and MS310dn are single‑function monochrome laser printers designed for small and mid‑sized workgroups. All information in this service manual pertains to all models unless explicitly noted. The printers are available in the following models:...
Page 22: Moisture Content
4514-220, -230 Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points; smoothness between 150–250 Sheffield points produces the best print quality.
Page 23: Using Recycled Paper And Other Office Papers
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 24: Using Specialty Media
4514-220, -230 • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture.
Page 25: Tips On Using Transparencies
Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 26: Supported Paper Sizes, Types, And Weights
4514-220, -230 Supported paper sizes, types, and weights Supported paper sizes Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper size Standard tray Optional 250‑...
Page 27: Supported Paper Types And Weights
4514-220, -230 Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope...
Page 28: Data Security Notice
4514-220, -230 Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
Page 29 4514-220, -230 Feeler gauges Analog or digital multimeter Flashlight (optional) General information...
Page 30 4514-220, -230...
Page 31: Diagnostic Information
4514-220, -230 Diagnostic information CAUTION—SHOCK HAZARD: Remove the power cord from the electrical outlet before you connect or disconnect any cable or electronic card or assembly for personal safety and to prevent damage to the printer. Disconnect any connections between the printer and PCs/peripherals. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 32: Using The Printer Control Panel
4514-220, -230 Using the printer control panel Light or button Color Description Error light Yellow An error has occurred. Paper jam light Yellow A paper jam has occurred. Load or remove paper light Yellow Paper must be loaded in the tray or removed from the bin. Toner low or replace imaging unit Yellow The toner cartridge is low on toner, or the imaging unit needs light...
Page 33: Light Sequences And Error Messages
4514-220, -230 Light or button Color Description Stop or cancel button Use this to cancel a print job. Light sequences and error messages Light sequences and error messages User attendance messages, paper jam messages, and service errors display a light sequence. If is quickly pressed twice (the button is pressed and released twice within 0.5 seconds), a secondary pattern may appear with more detailed information.
Page 34: Status Messages
4514-220, -230 Primary light sequence Secondary light sequence Description Busy Resolution reduced Resolution reduced • • • • while canceling job Waiting • • Check config ID MICR cartridge empty Cartridge low • • Replace imaging unit • • Status messages These provide information on the current state of the printer.
Page 35: User Attendance Messages
4514-220, -230 User attendance messages Primary light sequence Secondary light sequence Description Action Go to: • “Replace cartridge, printer region Cartridge region mismatch[42.xy]” on • • • • mismatch page 43 • “User attendance messages (0‑99.99)” on page 84 Go to “Cartridge, imaging Cartridge, imaging unit •...
Page 36: Diagnostic
4514-220, -230 Primary light sequence Secondary light sequence Description Action Go to: • “Reinstall missing or unresponsive Defective or missing cartridge[31.xy]” on • • • • • cartridge page 43 • “User attendance messages (0‑99.99)” on page 84 Go to: •...
Page 37: Diagnostic
• imaging unit page 44 • “User attendance messages (0‑99.99)” on page 84 Go to: • “Non-Lexmark cartridge, see User’s Non‑genuine Lexmark Guide[33.xy]” on • cartridge installed page 42 • “User attendance messages (0‑99.99)” on page 84 Go to: •...
Page 38: Diagnostic
4514-220, -230 Primary light sequence Secondary light sequence Description Action Go to “Change media” on Change media • page Go to “Memory full[38]” on Memory full • • • • • • page Go to “Standard network Network interface errors •...
Page 39 4514-220, -230 Primary light sequence Secondary light sequence Description Action Go to “Standard parallel Standard parallel port • • • • port disabled[56]” on disabled page Unsupported USB device • • • • • Press to continue Auto reboot IR •...
Page 40: Paper Jams
4514-220, -230 Paper jams Primary light sequence Secondary light sequence Description Action 200 paper jam Go to “202 paper jam • • • messages” on page Printer input sensor 202 paper jam Go to “202 paper jam • • • messages”...
Page 41 4514-220, -230 Primary light sequence Primary light sequence Description Primary light sequence for service errors. Secondary and tertiary light sequences Secondary light sequence Tertiary light sequence Description Action 900 RIP software error Go to “9xx error messages” on page 900 Watchdog 901 Engine flash 902‑906 910‑914...
Page 42: Understanding The Printer Messages
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 43: Imaging Unit Messages
4514-220, -230 Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values: Printer and toner cartridge regions Region number (x) Region (y)
Page 44: Paper Loading Messages
Non-Lexmark imaging unit, see User’s Guide [33.xy] The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 45: Load Media
4514-220, -230 Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 46: Printer Communication Error Messages
4514-220, -230 Remove paper from standard output bin Do the following: Remove the paper stack from the standard output bin. From the printer control panel, press to continue printing. Printer communication error messages Network [x] software error [54] Try one or more of the following: •...
Page 47: Insufficient Memory Error Messages
4514-220, -230 Standard USB port disabled [56] Try one or more of the following: • From the printer control panel, press to continue printing. Note: The printer discards any data received through the USB port. • Set the USB Buffer to Auto: –...
Page 48: Miscellaneous Messages
4514-220, -230 Miscellaneous messages Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, press to continue printing. A data loss may occur. • From the printer control panel, press to cancel the print job.
Page 49: Print Quality Checks
4514-220, -230 Verify on the Menu settings page if the following are set to their default values: • Print resolution: 600 dpi • Toner darkness: 8 Inspect the transfer roll for damage. Replace if damaged. Inspect the toner cartridge and imaging unit for damage. Replace if damaged. Print the Print quality pages to see if the problem remains.
Page 50: Printer Is Printing Blank Pages
4514-220, -230 Printer is printing blank pages Actions Step 1 Replace the toner Go to step 2. cartridge. Check the toner cartridge level. Is the toner level low? Step 2 Go to step 3. Replace the cartridge plunger. See “Cartridge Check the cartridge plunger.
Page 51: Printer Is Printing Solid Black Pages
4514-220, -230 Printer is printing solid black pages Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for damage. Is it free of damage? Step 2 Go to step 3. The problem is solved. Remove any contamination from the imaging unit contacts.
Page 52: Shadow Images Appear On Prints
4514-220, -230 Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Actions Step 1 Go to step 2. Go to step 3. Does the shadow image appear every two pages? Step 2 Go to step 3.
Page 53: Skewed Print
4514-220, -230 Skewed print Actions Step 1 Go to step 8. Go to step 2. Does the skew appear every two pages? Step 2 Check the media source. If the media is from tray 1, go to step 3. If the media is from the MPF, go to step 5. Step 3 Go to step 4.
Page 54: Streaked Horizontal Or Vertical Lines Appear On Prints
4514-220, -230 Actions Step 8 Go to step 9. Replace the redrive assembly. See “Redrive Make sure the redrive rollers are free of debris. Check for wear or damage. assembly removal” on page 209. Are they free of wear or damage? Step 9 Go to step 10.
Page 55: Toner Rubs Off
4514-220, -230 Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for wear or damage. Is it free of wear or damage? Step 2 Go to step 3. The problem is solved. Make sure the paper path is free of debris or toner contamination. Does the problem remain? Step 3 Go to step 4.
Page 56: Toner Specks Appear On Prints
4514-220, -230 Actions Step 1 Go to step 2. Tighten the screws. Check if the fuser screws are tightly fastened. Are they tightly fastened? Step 2 Go to step 3. Replace the fuser. See “Fuser removal” on Turn off the printer. page 210.
Page 57: Paper Jams
4514-220, -230 Actions Step 3 Go to step 4. Replace the transfer roll. See “Transfer roll Check the transfer roll for contamination or excessive wear. removal” on page 169. Is it free of contamination or wear? Step 4 Go to step 5. Replace the fuser.
Page 58: Accessing Jam Areas
4514-220, -230 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 59: 200 Paper Jams
4514-220, -230 Access area Description Standard bin Rear door Standard 250‑sheet tray (Tray 1) Optional 250‑ or 550‑sheet tray (Tray 2) Multipurpose feeder door Front door Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared.
Page 60 4514-220, -230 Error code Description Action 200.09 Printhead did not receive proper motor feedback to Go to “Sensor (input) jam service check” on start laser servo. page 200.10 Printhead motor not locked when media reaches the input sensor. 200.11 Printhead motor fell out of lock after page reaches the input sensor.
Page 61 4514-220, -230 [x]‑page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Press the button on the right side of the printer, and then open the front door. Pull out the toner cartridge using the handle.
Page 62 4514-220, -230 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Lift the green flap in front of the printer. Firmly grasp the jammed paper on each side, and then gently pull it out.
Page 63 4514-220, -230 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
Page 64 4514-220, -230 Action Step 3 Go to step 4. Reseat the cable. Check the input sensor cable for proper connection to the controller board. Is it properly connected? Step 4 Go to step 5. Replace the input sensor. See “Duplex Check the input sensor.
Page 65 4514-220, -230 Action Step 6 Replace the jam access Go to step 7. cover. See “Jam access Check the jam access cover if it is blocking the input sensor. cover removal” on page 181 Is it blocking the input sensor? Step 7 Go to step 8.
Page 66: 201 Paper Jams
4514-220, -230 Action Step 6 Contact the next level The problem is solved. of support. Does the error remain? Main drive motor control jam service check Action Step 1 Go to step 2. Reseat the cable. Remove the main drive gearbox. Check the main drive gearbox cable for proper connection.
Page 67 4514-220, -230 From the printer control panel, press to clear the message and continue printing. 201 paper jam messages Error code Description Action 201.01 Narrow media sensor is covered during warm up. Go to “Sensor (narrow media) jam service check” on Input sensor is not covered.
Page 68: 202 Paper Jams
4514-220, -230 202 paper jams 202 paper jam messages Error code Description Action 202.01 Exit sensor is covered during warm up. Go to “Sensor (fuser exit) jam service check” on page 202.03 Media did not reach the fuser exit sensor. 202.05 Fuser exit sensor covered too long by the current sheet.
Page 69 4514-220, -230 [x]‑page jam, open rear door. [20y.xx] Press the button on the right side of the printer, and then open the front door. Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 70 4514-220, -230 Close the rear and front doors. From the printer control panel, press to clear the message and continue printing. Sensor (fuser exit) jam service check Action Step 1 Go to step 2. Clear the paper path of any media fragments. Check the input sensor area for jammed media fragments.
Page 71: 230 Paper Jams
4514-220, -230 230 paper jams 23y.xx paper jam messages Error code Description Action 230.01 Sheet covering internal duplex sensor during warm Go to “Duplex service check” on page 230.02 Paper jam around internal duplex. 230.03 Internal duplex sensor never made by leading edge of page.
Page 72 4514-220, -230 Locate the blue lever, and then pull it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed. Firmly grasp the jammed paper on each side, and then gently pull it out.
Page 73: Duplex Service Check
4514-220, -230 Duplex service check Action Step 1 Go to step 2. Replace the redrive assembly. See “Redrive Remove the rear cover. See “Rear door and cover removal” on assembly removal” on page 206. page 209. Check the redrive rollers for wear or damage. Are they free of wear or damage? Step 2 Go to step 3.
Page 74: 240 Paper Jams
4514-220, -230 240 paper jams 24y.xx paper jam messages Error code Description Action 241.01 Paper over tray 1 pass thru sensor on warmup. Go to “Tray 1 jam service check” on page 241.02 Sensor (input) early arriving jam. 241.03 Tray 1 pass thru sensor never became covered when feeding a sheet from an option below.
Page 75 4514-220, -230 Error code Description Action 241.45 Motor 2 (Separator/Passthru) motor PWM overflow Go to “Tray 1 jam service check” on page error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 241.46 Motor 2 (Separator/Passthru) motor ramp (end ramp - did not reach speed, typical pack feed paper jam).
Page 76 4514-220, -230 Error code Description Action 242.24 DC Feed autocompensator stalled on the last pick Go to “Option tray jam service check” on page attempt in tray 2. 242.32 Tray not ready. 242.33 Pick received but detected a tray pulled. 242.41 Motor 1 (Pick/Lift) Elevator motor stalled.
Page 77 4514-220, -230 Error code Description Action 243.13 Page to be stapled failed to feed from tray. Go to “Option tray jam service check” on page 243.14 Sheets flushed from paper path either due to feed error or cartridge error. 243.15 One or more trays located above the source tray 3 has been pulled.
Page 78 4514-220, -230 Error code Description Action 243.49 Motor 3 motor ramp (end ramp - did not reach speed, Go to “Option tray jam service check” on page typical pack feed paper jam). 244.01 Paper over tray 4 pass thru sensor on warmup. 244.02 Input sensor detected late feed during a pick retry from tray 4.
Page 79 4514-220, -230 Error code Description Action 244.33 Pick received but detected a tray pulled. Go to “Option tray jam service check” on page 244.41 Motor 1 (Pick/Lift) Elevator motor stalled. 244.42 Motor 1 (Pick/Lift) Elevator motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam).
Page 80 4514-220, -230 Insert the tray. From the printer control panel, press to clear the message and continue printing. Tray 1 jam service check Action Step 1 Go to step 2. Replace the pick tires. Check the pick tires. Are they free of wear or damage? Step 2 Go to step 3.
Page 81 4514-220, -230 Action Step 6 Go to step 7. Replace the MPF gearbox. See “MPF Check the MPF gearbox. gearbox removal” on page 149. Is it free of wear or damage? Step 7 Go to step 8. Replace the main drive gearbox.
Page 82: 250 Paper Jams
4514-220, -230 Action Step 7 Go to step 8. Replace the ACM assembly. See “ACM Check the ACM assembly. assembly removal” on page 216. Is it free of wear or damage? Step 8 Go to step 9. Replace the option tray.
Page 83 4514-220, -230 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, press to clear the message and continue printing.
Page 84: User Attendance Messages (0-99.99)
4514-220, -230 Action Step 3 Go to step 4. Replace the front input guide. See “Front input Check the MPF sensor for damage. guide removal” on page 186. Is it free of damage? Step 4 Go to step 5. Replace the MPF pick roller and separator Make sure the MPF pick roller and separator pad are free of debris.
Page 85 4514-220, -230 Error code Description Action 31.40 Toner cartridge smart chip error Make sure that the toner cartridge is properly installed. 31.41 Toner cartridge I2C packet timeout Check if the toner cartridge is supported. Replace 31.42 Toner cartridge I2C packet has been sent but code with a supported toner cartridge if necessary.
Page 86 4514-220, -230 Error code Description Action Media size mismatch (too short or too narrow) Make sure the media size setting matches the paper in the tray. Restore the engine settings to their defaults: Diagnostics Menu > Printer Setup > Defaults Restore the EP setup settings to their defaults: Diagnostics Menu >...
Page 87: Toner Cartridge Smart Chip Contact Service Check
4514-220, -230 Error code Description Action Toner cartridge low Make sure the toner cartridge smart chip contact cable JARW1 is properly connected to the controller board. Make sure the contacts are free of debris. Check the contacts for damaged pins. If damaged, replace the toner cartridge smart chip contact.
Page 88: Media Size Mismatch Service Check
4514-220, -230 Media size mismatch service check Action Step 1 Go to step 2. Replace the input tray. Check the input tray for damage. Is it free of damage? Step 2 Go to step 3. Replace the trailing edge sensor. See Make sure the trailing edge sensor is free of debris.
Page 89: Insufficient Memory Service Check
4514-220, -230 Action Step 2 Replace the controller Reflash the firmware. board. See “Controller Check if the firmware level matches the serial number. board removal” on page 162. Do they match? Insufficient memory service check Action Step 1 Go to step 2. Reseat the memory card.
Page 90: Printer Hardware Errors
4514-220, -230 Printer hardware errors 1xx error messages Error code Description Action 111.00 Pel clock check failed. Go to “111.xx LSU service check” on page 111.01 Downlevel ASIC detected. 111.31 Printhead never delivered HSYNCs. 111.32 Printhead lost HSYNCs. 111.40 Wrong printhead installed 111.50 Open-loop printhead error, open-loop sweep state.
Page 91 4514-220, -230 Error code Description Action 121.07 Fuser has been on for more than allowed after a gap Restore the engine settings to their defaults: blowout, and the temperature is still too cold. Diagnostics Menu > Printer Setup > Defaults 121.08 Fuser was under temp when page was in fuser.
Page 92 4514-220, -230 Error code Description Action 132.01 TDS baseline too low. Go to “Toner density sensor service check” on page 132.02 TDS baseline too high. 132.03 TDS baseline excessive range. 132.16 TDS calibration at maximum. 132.17 TDS calibration too low. 132.18 TDS calibration too close to baseline.
Page 93: 111.Xx Lsu Service Check
4514-220, -230 111.xx LSU service check Action Step 1 Go to step 2. Reseat the cables. Check the LSU cables JVIDEO1 and JGLV1 for proper connection. Are they properly connected? Step 2 Replace the controller Replace the LSU. See board. See “Controller “Laser scanning unit Inspect the LSU cables and connectors.
Page 94: Lvps Service Check
4514-220, -230 LVPS service check Action Step 1 Go to step 2. Reseat the cables. Check if the power supply cable is properly connected to the controller board. Is it properly connected? Step 2 Contact your next level Replace the power of support.
Page 95: Ctls Service Check
4514-220, -230 CTLS service check Action Step 1 Go to step 2. Clean the CTLS. Check for loose toner blocking the CTLS. Is it free of any loose toner? Step 2 Go to step 3. Reseat the cables. • Check the cable PCN3 for proper connection to the power supply. •...
Page 96: Cartridge Gearbox Service Check
4514-220, -230 Cartridge gearbox service check Action Step 1 Go to step 2. Replace the toner cartridge. Check the gear on the toner cartridge for wear or damage. Is it free of wear or damage? Step 2 Go to step 3. Replace the cartridge gearbox.
Page 97 4514-220, -230 Error code Description Action 950.xx NVRAM mismatch failure—mismatch between Warning—Potential Damage: When replacing any controller board EEPROM and control panel mirror. of the following components: ".xx" codes: • Control panel assembly • 00-29— mismatch between system and mirror •...
Page 98 4514-220, -230 Error code Description Action 959.21 Pensive did not respond to command request Replace the controller board. Go to “Controller board removal” on page 162. 959.22 Challenge Secret Failure 959.23 Pensive self test failed during initialization 959.24 EEPROM Retention Error (Write failure) 959.25 Insufficient device space during HW prog 959.26...
Page 99: System Software Error Service Check
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible determine whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark Solutions applications are installed on the device.
Page 100 4514-220, -230 Action Step 1 Go to step 2. The problem is solved. POR the printer. Does the error remain? Step 2 Go to step 3. Go to step 6. Write down the exact 900.xx error code displayed on the device. Turn off the printer.
Page 101 4514-220, -230 Action Step 7 Go to step 8. Go to step 10. Note: Before performing this step, write down the following information about the file being sent to the printer: • Application used • Operating system • Driver type •...
Page 102 4514-220, -230 Action Step 15 Go to step 31. The problem is solved. Install a Lexmark recommended memory option. Send a print job to the printer. Does the error remain? Step 16 Go to step 17. Go to step 21.
Page 103 4514-220, -230 Action Step 24 Go to step 25. The problem is solved. Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. POR the printer. Send the printer a print job.
Page 104: Nvram Mismatch Failure Service Check
4514-220, -230 Action Step 31 Contact your next level of support. You will need the following information: • Exact 900.xx error digits and complete error message • Printed menu settings page • Printed network settings page • Device error log •...
Page 105: Input Option Errors
4514-220, -230 Action Step 4 Go to step 6. The problem is solved. Replace the current controller board assembly with the original controller board assembly. Go to “Controller board removal” on page 162. Does the problem continue? Step 5 Contact the next level The problem is solved.
Page 106: Option Tray Pick/Lift Motor Service Check
4514-220, -230 Error code Description Action 331.51 Motor 1 (Pick/Lift) motor no first encoder Go to “Option tray pick/lift motor service check” on page 106. 331.52 Motor 1 (Pick/Lift) motor stop error 331.53 Motor 1 (Pick/Lift) PWM underflow (motor overspeed) 332.54 Motor 2 (Separator/Passthru) Motor no first encoder Go to “Option tray separator/passthrough motor...
Page 107: Option Tray Separator/Passthrough Motor Service Check
4514-220, -230 Action Step 2 Go to step 3. Replace the tray. Check the pick/lift motor for the following: • Gear tooth breakage • Freedom of rotation Is it free of wear or damage? Step 3 Contact the next level Replace the tray.
Page 108: Option Tray Acm Motor Service Check
4514-220, -230 Option tray ACM motor service check Action Step 1 Go to step 2. Reseat the cable. Check the cable J11 on the option tray controller card. Is it properly connected? Step 2 Go to step 3. Replace the ACM assembly.
Page 109: Cooling Fan Service Check
4514-220, -230 Symptom Action Go to “Cooling fan service check” on page 109. • Fan does not come on • Fan is noisy Printer not communicating with host Go to “USB print service check” on page 112. Machine does not POR (no power) Check the power cord for continuity.
Page 110: Dead Machine Service Check
4514-220, -230 Dead machine service check Action Step 1 Go to step 2. Reseat the cables. Check if the power supply cable is properly connected to the controller board. Are they properly connected? Step 2 Go to “Controller Replace the power board service check”...
Page 111: Control Panel Service Check
4514-220, -230 Action Step 5 Go to step 7. Go to step 6. Unplug the cable JPS1 from the controller board, and verify the following voltages from the cable: • +5 V at pins 11, 12, 13, 14, 15, 16 •...
Page 112: Usb Print Service Check
Have the network administrator verify that the device is using the correct SSID, and wireless security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide. Diagnostic information...
Page 113 4514-220, -230 Actions Step 1 Go to step 3. If the Go to step 2. network is wireless, If the device is physically connected to the network, verify that the then go to step 3. Ethernet cable is properly connected on both ends. Is the cable properly connected? Step 2 The problem is solved.
Page 114 4514-220, -230 Actions Step 11 The problem is solved. Go to step 12. Using the subnet address supplied by the network administrator, assign a unique IP address to the printer. Note: The printer IP address should match the IP address on the printer driver.
Page 115 4514-220, -230 Actions Step 22 Go to step 24. Go to step 23. Verify that the antenna is properly connected to the wireless card. Is it connected correctly? Step 23 The problem is solved. Go to step 24. Properly connect the antenna. Did this fix the problem? Step 24 The problem is solved.
Page 116 4514-220, -230...
Page 117: Service Menus
4514-220, -230 Service menus Understanding the control panel and menus Navigating through the Service menus Menus are represented by the light sequences. Menu options and their values are represented by light sequences. To navigate through the Service menus: Press to advance to the desired menu. Press to advance to the desired menu option value.
Page 118: Prt Quality Pgs
4514-220, -230 Prt Quality Pgs This enables the user to view the values of the printer settings and to test its ability to generate acceptable printed output. Defaults Warning—Potential Damage: Modification of the printer setting defaults causes the NVRAM space to be restored to the printer factory settings.
Page 119: Cont Prt Duplex Tray 2
4514-220, -230 Cont Prt Duplex Tray 2 Note: This appears only when Tray 2 is installed. This initiates a continuous Tray 2 duplex print test. To stop the test, press X . Par 1 Strobe Adj This enables the user to adjust the amount of time the strobe is sampled to determine if valid data is available on the parallel port.
Page 120: Print Configuration Menu Instruction Sheet
4514-220, -230 Print Configuration Menu Instruction Sheet This prints a page that contains: Instructions on how to navigate through the Configuration menu settings. The order of the Configuration menu settings, the LED pattern that represents each setting, the current value of each setting, and the possible values of each setting.
Page 121: Reduced Curl
4514-220, -230 Reduced Curl When on, this setting significantly reduces throughput and should be activated only as a last resort to solve paper curl problems. The printer uses this mode only when the media type is set to Paper. Available options: •...
Page 122: Auto Lf After Cr
4514-220, -230 Auto LF after CR This is used to select whether or not the printer automatically performs a line feed after a carriage return control command. The Auto LF after CR is common to both the PPDS and PCL emulations. When the setting is changed, it is changed for both emulations.
Page 123: Parallel Mode 2
4514-220, -230 Parallel Mode 2 This determines whether the parallel port data is sampled on the leading or trailing edge of strobe. Available options: • On—Data is sampled on the leading edge of strobe. • MAC Binary PS This configures the printer to process Macintosh binary PostScript print jobs. Available options: •...
Page 124: Entering Invalid Engine Mode
4514-220, -230 • 100Mbps, half duplex—Forces the printer to try to connect to the network only at 100 Mbps, half duplex • 100Mbps, full duplex—Forces the printer to try to connect to the network only at 100 Mbps, full duplex Entering Invalid engine mode This mode is used if the printer has an invalid code and needs the correct code loaded.
Page 125 4514-220, -230 Top level menu Intermediate menu History • Print History • Mark History • History Mode • Set Card Speed • • Keep Alive NVRAM • Dump NVRAM • Reinit NVRAM TCP/IP • netstat‑r • arp‑a • Allow SNMP Set •...
Page 126 4514-220, -230...
Page 127: Repair Information
4514-220, -230 Repair information Removal precautions CAUTION—SHOCK HAZARD: For personal safety and to prevent damage to the printer, remove the power cord from the electrical outlet before you connect or disconnect any cable, electronic board, or assembly. Disconnect any connections between the printer and the PCs/peripherals. Data security notice This printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data.
Page 128: Rip Board/Operator Panel Replacement
4514-220, -230 • Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the ESD- sensitive part for any reason, first put it into its special bag. • Machine covers and metal tables are electrical grounds. They increase the risk of damage, because they make a discharge path from your body through the ESD-sensitive part.
Page 129: Ribbon Cable Connectors
4514-220, -230 Ribbon cable connectors Zero Insertion Force (ZIF) connectors Zero Insertion Force (ZIF) connectors are used on the boards and cards used in this printer. Before inserting or removing a cable from these connectors, read this entire section. Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable.
Page 130: Horizontal Top Contact Connector
4514-220, -230 Horizontal top contact connector This FRU contains a horizontal top contact cable connector. Read the instructions before proceeding. The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector.
Page 131 4514-220, -230 Inserting a cable into the horizontal top contact connector When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. Insert the cable with the contacts on the cable facing up.
Page 132 4514-220, -230 Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
Page 133: Horizontal Bottom Contact Connector
4514-220, -230 Horizontal bottom contact connector This FRU contains a horizontal bottom contact cable connector. Read the instructions before proceeding. The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
Page 134 4514-220, -230 Inserting a cable into the horizontal bottom contact connector Check the actuator to verify it is in the open position. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator.
Page 135 4514-220, -230 Place your finger in the middle of the actuator, and then rotate the locking actuator to the locked position. Repair information...
Page 136: Vertical Mount Contact Connector
4514-220, -230 Vertical mount contact connector This FRU contains a vertical mount contact connector. Read the instructions before proceeding. The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted vertically into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
Page 137 4514-220, -230 Inserting a cable into the vertical mount contact connector When installing the cable, check the locking actuator to verify it is in the open position. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the actuator. Note: Verify that the cable is installed squarely into the connector.
Page 138 4514-220, -230 Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.
Page 139: Horizontal Sliding Contact Connector
4514-220, -230 Horizontal sliding contact connector This FRU contains a horizontal sliding contact connector. Read the instructions before proceeding. The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator.
Page 140 4514-220, -230 Inserting a cable into the horizontal sliding contact connector When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. Insert the cable with the contacts on the cable facing away from the locking actuator.
Page 141 4514-220, -230 Slide the locking actuator towards the connector, locking the cable into place. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.
Page 142: Low Insertion Force (Lif) Connector
4514-220, -230 Low Insertion Force (LIF) connector This FRU contains a Low Insertion Force (LIF) connector. Read the instructions before proceeding. Warning—Potential Damage: When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. Inserting a cable into the LIF connector Looking at the connector, take note on which side the contacts are located.
Page 143: Printhead Assembly Mechanical Adjustment
4514-220, -230 Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed. Use a pencil to mark the screw locations of the old printhead on the metal frame. Align the new printhead relative to the location of the old printhead. Note: Skew is caused by a sheet being fed through the printer while misaligned.
Page 144: Removal Procedures
4514-220, -230 If the grid lines of the right flap align below the corresponding lines on the left flap, then adjust the printhead clockwise relative to the printer, and recheck. If the grid lines of the left flap align below the corresponding lines of the right side, then adjust the printhead counterclockwise.
Page 145: Main Drive Gearbox Removal
4514-220, -230 Release the latches, and swing the left cover upward to remove. Main drive gearbox removal Remove the left cover. See “Left cover removal” on page 144. Squeeze the latch, and then detach the link from the front door. Repair information...
Page 146 4514-220, -230 Remove the 4 screws (A), and then remove the main drive gearbox. Disconnect the cable from the main drive gearbox. Repair information...
Page 147: Mpf Solenoid Removal
4514-220, -230 Remove the spring (B) and the fuser gear (C). MPF solenoid removal Remove the left cover. See “Left cover removal” on page 144. Remove the main drive gearbox. See “Main drive gearbox removal” on page 145. Remove the screw (A). Repair information...
Page 148 4514-220, -230 Cut the cable (B) not less than 1 inch from the solenoid. Installation notes: Cut the replacement solenoid cable not less than 1 inch from the solenoid. Strip a 1/8‑in. length of insulation from the ends of all cables. Insert a wire from the printer into one end of the insulated displacement connector (IDC).
Page 149: Mpf Gearbox Removal
4514-220, -230 Secure the cable to the holder. MPF gearbox removal Remove the left cover. See “Left cover removal” on page 144. Remove the main drive gearbox. See “Main drive gearbox removal” on page 145. Remove the front door. See “Front door removal”...
Page 150 4514-220, -230 Remove the three screws (B), and then remove the left front mount. Repair information...
Page 151 4514-220, -230 Remove the three screws (C), and then remove the MPF gearbox. Release the two latches (D), and then remove the main input drive gears. Repair information...
Page 152: Reverse Solenoid Removal
4514-220, -230 Remove the E-clip (E), and then remove the MPF sector gear (F). Reverse solenoid removal Remove the right cover. See “Right cover removal” on page 160. Remove the left cover. See “Left cover removal” on page 144. Remove the rear door and cover. See “Rear door and cover removal”...
Page 153: Acm Clutch Removal
4514-220, -230 Remove the two screws (A) securing the reverse solenoid. ACM clutch removal Remove the left cover. See “Left cover removal” on page 144. Remove the main drive gearbox. See “Main drive gearbox removal” on page 145. Position the printer on its rear. Use a small flat-head screwdriver to block the roller (A) and prevent the shaft from rotating.
Page 154 4514-220, -230 While blocking the roller, remove the screw (B). Pull out the ACM clutch, and cut cable close to the clutch to detach it. Installation notes: Pull the cable to remove any slack, and remove any shrink tubing holding the wires together. Repair information...
Page 155 4514-220, -230 On the replacement clutch, measure 4 inches from the clutch, and then cut the cable. Pull out the shaft. Install the replacement clutch on the shaft. Insert the red wire from the printer into the insulated displacement connector (IDC). Note: Make sure that the wire is positioned under the contact element.
Page 156 4514-220, -230 Insert the red wire from the clutch into the IDC. Note: Make sure that the wire is positioned under the contact element. Repair information...
Page 157 4514-220, -230 Squeeze the IDC to partially lock the wires in place, and then use a pair of pliers to crimp the IDC. Repeat steps e–g for the black wire. Tuck the IDCs securely above the duplex. Note: If needed, use a cable tie to secure the cable in place. Make sure cable tie does not obstruct the paper path.
Page 158: Cartridge Gearbox Removal
4514-220, -230 Cartridge gearbox removal Remove the left cover. See “Left cover removal” on page 144. Remove the four screws (A) securing the cartridge gearbox. Disconnect the cable from the cartridge gearbox. Duplex gear assembly removal Remove the left cover. See “Left cover removal”...
Page 159 4514-220, -230 Remove the three gears. From behind the three gears, remove the duplex coupling (D). Repair information...
Page 160: Right Side Removals
4514-220, -230 Remove the duplex link (E) from the duplex. Right side removals Right cover removal Open the front door. Position the printer so that it sits on its left side. Remove the two screws (A) securing the right cover. Release the latches (B) to remove the right cover.
Page 161: Cooling Fan Duct Removal
4514-220, -230 Cooling fan duct removal Note: This is not a FRU. Remove the right cover. See “Right cover removal” on page 160. Remove the screw (A), and then remove the cooling fan duct. Cooling fan removal Remove the right cover. See “Right cover removal”...
Page 162: Controller Board Removal
4514-220, -230 Remove the two screws (B) securing the fan to the fan mount. Controller board removal Remove the right cover. See “Right cover removal” on page 160. Disconnect all cables from the controller board. Repair information...
Page 163 4514-220, -230 Remove the three screws (A) from the rear side of the printer. Remove the five screws (B) securing the controller board. Repair information...
Page 164: Toner Cartridge Smart Chip Contact Removal
4514-220, -230 Toner cartridge smart chip contact removal Remove the right cover. See “Right cover removal” on page 160. Disconnect the cable JARW1 from the controller board. Remove the two screws (A). Remove the two screws (B), and then detach the right cartridge guide. Warning—Potential Damage: Do not cut or disconnect the cable at the rear of the right cartridge guide.
Page 165 4514-220, -230 From behind the right cartridge guide, release the 4 latches (C) to detach the toner cartridge smart chip contact. Note: Pay attention to the original position of the spring and the actuators. Repair information...
Page 166: Front Removals
4514-220, -230 Installation notes: Test for proper installation of the spring and the actuators. Press the cartridge actuator. The cartridge lock should move up. Release the cartridge actuator. The cartridge lock should move back to its original position. Front removals Left front mount removal Remove the left cover.
Page 167: Right Front Mount Removal
4514-220, -230 Remove the three screws (A), and then remove the left front mount. Right front mount removal Remove the right cover. See “Right cover removal” on page 160. Disconnect all control panel cables from the controller board. Disconnect the cable JCVR1 from the controller board. Repair information...
Page 168 4514-220, -230 Remove the screw (A) to disconnect the ground wire. Remove the four screws (B), and then remove the right front mount. Repair information...
Page 169: Transfer Roll Removal
4514-220, -230 Transfer roll removal Warning—Potential Damage: Do not touch the transfer roll with bare hands. Oil from the skin can damage it. Squeeze the latches at each end of the transfer roll. Lift to remove the transfer roll. Warning—Potential Damage: Do not remove the spring under the left latch. Doing so will damage the printer. Repair information...
Page 170: Cartridge Plunger Removal
4514-220, -230 Cartridge plunger removal Open the front door. Tilt the cartridge plunger. Twist and then remove the cartridge plunger. Repair information...
Page 171 4514-220, -230 Installation notes: Use a spring hook to hold the spring, and then reinstall the cartridge plunger. Repair information...
Page 172 4514-220, -230 Set the spring over the plunger. Repair information...
Page 173: Bezel Removal
4514-220, -230 Bezel removal Open the front door. Push the latches (A) at the left side to remove the bezel. Repair information...
Page 174: Nameplate Removal
4514-220, -230 Nameplate removal Open the front door. Remove five screws (A) securing the nameplate. Control panel assembly removal Remove the right cover. See “Right cover removal” on page 160. Remove the nameplate. See “Nameplate removal” on page 174. Remove the bezel. See “Bezel removal”...
Page 175 4514-220, -230 Remove the screw (A) securing the ground connector to the controller board. Disconnect the cable JOPP1 or JOPP2 from the controller board. Remove the screw (B) from the right front mount, and route the cable through the slot. Repair information...
Page 176: Uicc Removal
4514-220, -230 Remove the two screws (C) securing the control panel assembly. Route all cables off the printer to completely remove the control panel assembly. UICC removal Remove the right cover. See “Right cover removal” on page 160. Remove the nameplate. See “Nameplate removal”...
Page 177: Mpf Assembly Removal
4514-220, -230 MPF assembly removal Remove the nameplate. See “Nameplate removal” on page 174. Remove the two springs (A). Repair information...
Page 178 4514-220, -230 Squeeze the latches (B) to release the left and right links. Repair information...
Page 179 4514-220, -230 Release the lock (C) remove the MPF link. Do the same on the other MPF link. Release the right tab (D) of the MPF. Slide the MPF assembly to remove. Repair information...
Page 180: Mpf Pick Roller Cover Removal
4514-220, -230 MPF pick roller cover removal Open the front door. Remove the two screws (A), and then remove the MPF pick roller cover. MPF pick roller removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 180.
Page 181: Bail Removal
4514-220, -230 Pull the MPF pick roller outward to remove. Warning—Potential Damage: Do not touch the pick tire with bare hands, as this can damage the pick roller. Bail removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 180.
Page 182: Front Door Removal
4514-220, -230 Remove the four screws (A), and then remove the jam access cover. Front door removal Note: This is not a FRU. Remove the right cover. See “Right cover removal” on page 160. Disconnect the cable JOPP1 or JOPP2 from the controller board. Disconnect the cable JCVR1 from the controller board.
Page 183 4514-220, -230 Squeeze the latch, and then detach the link from the front door. Remove the screw (A) to disconnect the ground wire. Repair information...
Page 184 4514-220, -230 Remove the four screws (B). Remove the right front mount, and then remove the front door. Below are the front door and the right front mount. Installation notes: Mount the left side of the front door to the printer. Attach the right front mount to the front door.
Page 185: Front Access Cover Removal
4514-220, -230 Install the right front mount to the printer. Front access cover removal Remove the right cover. See “Right cover removal” on page 160. Remove the front door. See “Front door removal” on page 182. Remove the nameplate. See “Nameplate removal”...
Page 186: Front Input Guide Removal
4514-220, -230 Front input guide removal Remove the right cover. See “Right cover removal” on page 160. Remove the front door. See “Front door removal” on page 182. Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 180.
Page 187 4514-220, -230 Rotate the MPF shaft inward so that the cams at each end point up. Release the front guide from the guides at each end. Installation note: The cams at each end of the MPF shaft must point down. Repair information...
Page 188: Separator Pad Removal
4514-220, -230 Separator pad removal Remove the right cover. See “Right cover removal” on page 160. Remove the front door. See “Front door removal” on page 182. Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 180.
Page 189 4514-220, -230 While pressing down the MPF sensor flag and separator pad, move the restraint roller (G) to the right. Remove the E‑clip (H), and then move the shaft (I) to the right. Remove the separator pad and the spring underneath. Repair information...
Page 190: Bottom Removals
4514-220, -230 Bottom removals Power supply removal Remove the left cover. See “Left cover removal” on page 144. Remove the rear door and cover. See “Rear door and cover removal” on page 206. Disconnect the cable (A) from the rear, and disconnect the cable (B) from the left side. Position the printer so that it sits on its right side.
Page 191: Power Supply Shield Removal
4514-220, -230 Remove the five metal screws (D) and the plastic screw (E) securing the power supply. Remove the power supply, and then disconnect all cables from the power supply. Power supply shield removal Remove the left cover. See “Left cover removal” on page 144.
Page 192: Duplex Removal
4514-220, -230 Remove the three screws (A), and then remove the power supply shield. Duplex removal Remove the left cover. See “Left cover removal” on page 144. Remove the rear door and cover. See “Rear door and cover removal” on page 206.
Page 193: Duplex Sensor And Input Sensor Removal
4514-220, -230 Remove the four screws (A) securing the duplex. Note: The duplex link (B) is part of the FRU. Duplex sensor and input sensor removal Remove the left cover. See “Left cover removal” on page 144. Remove the right cover. See “Right cover removal”...
Page 194: Power Supply Removal
4514-220, -230 Remove the rear door and cover. See “Rear door and cover removal” on page 206. Remove the power supply. See “Power supply removal” on page 190. Remove the power supply shield. See “Power supply shield removal” on page 191.
Page 195: Toner Density Sensor Removal
4514-220, -230 Toner density sensor removal Remove the left cover. See “Left cover removal” on page 144. Remove the main drive gearbox. See “Main drive gearbox removal” on page 145. Remove the rear door and cover. See “Rear door and cover removal” on page 206.
Page 196: Trailing Edge Sensor Removal
4514-220, -230 Remove the two screws (B), and then remove the sensor. Disconnect the cable from the sensor. Trailing edge sensor removal Remove the left cover. See “Left cover removal” on page 144. Remove the right cover. See “Right cover removal” on page 160.
Page 197 4514-220, -230 Remove the screw (A), and then remove the sensor. Remove the other half of the cable from the printer. Installation notes: Install the sensor to the ACM. Route the cable along the two cable holders on the side of the ACM. Note: Make sure that the cable is not loose.
Page 198 4514-220, -230 Bring the cable in front of the two cable holders near the ACM shaft. Repair information...
Page 199 4514-220, -230 Loop the cable behind the right cable holder. Twist the cable so that it forms a loop. Repair information...
Page 200 4514-220, -230 Place the loop over the left cable holder. Pull the free end to make sure that the cable is tightly looped around the cable holders. Repair information...
Page 201: Acm Assembly Removal
4514-220, -230 Route the cable using the new path, and secure it with a cable tie (A). ACM assembly removal Remove the left cover. See “Left cover removal” on page 144. Remove the main drive gearbox. See “Main drive gearbox removal” on page 145.
Page 202: Trailing Edge Sensor
4514-220, -230 Remove the screw (A) and then detach the trailing edge sensor. Repair information...
Page 203 4514-220, -230 Disconnect the two springs (B). Repair information...
Page 204 4514-220, -230 Pry the pointed end of the ACM bushing to release the locking pin underneath. Rotate, and then remove the ACM bushing. Pry the pointed end of the 2nd pickup pushing to release the locking pin underneath. Repair information...
Page 205 4514-220, -230 Rotate, and then remove the 2nd pickup bushing. Pull out the shaft, and remove the ACM. Repair information...
Page 206: Rear Side Removals
4514-220, -230 Rear side removals Dust cover removal Press the latches on each side of the dust cover. Remove the dust cover. Rear door and cover removal Position the printer so that it sits on either its left or right side. Open the rear door at an angle of 45 degrees.
Page 207: Narrow Media/Bin Full Sensor Removal
4514-220, -230 Pull the rear door to remove. Remove the two screws (A) securing the rear cover. Press the two latches to release the rear cover. Narrow media/bin full sensor removal Remove the right cover. See “Right cover removal” on page 160.
Page 208 4514-220, -230 Remove the top cover. See “Top cover removal” on page 211. Disconnect the cable JNRW1 from the controller board. Remove the six screws (A) securing the sensor and upper exit guide to the redrive assembly. Remove the ground (B), sensor (C), and sensor flag (D). Repair information...
Page 209: Redrive Assembly Removal
4514-220, -230 Redrive assembly removal Remove the right cover. See “Right cover removal” on page 160. Remove the left cover. See “Left cover removal” on page 144. Remove the rear door and cover. See “Rear door and cover removal” on page 206.
Page 210: Fuser Removal
4514-220, -230 Remove the six screws (B) securing the redrive assembly. Fuser removal Remove the right cover. See “Right cover removal” on page 160. Remove the rear door and cover. See “Rear door and cover removal” on page 206. Remove the redrive assembly. See “Redrive assembly removal”...
Page 211: Top Side Removals
4514-220, -230 Remove the two screws (B) securing the fuser. Top side removals Top cover removal Remove the right cover. See “Right cover removal” on page 160. Remove the left cover. See “Left cover removal” on page 144. Remove the rear door and cover. See “Rear door and cover removal”...
Page 212: Laser Scanning Unit (Lsu) Removal
4514-220, -230 Remove the two screws (A) in front. Remove the two screws (B) at the rear. Lift the top cover to remove. Laser scanning unit (LSU) removal Remove the right cover. See “Right cover removal” on page 160. Remove the left cover. See “Left cover removal”...
Page 213: 250/550-Sheet Tray Removals
4514-220, -230 Disconnect the cable JGLV1 or J6 from the controller board. Remove the three screws (B) securing the LSU. Align the printhead. See “Printhead assembly mechanical adjustment” on page 143. 250/550-sheet tray removals Pick roller removal Press the latches, and then remove the pick roller. Repair information...
Page 214: Separator Roll Assembly Removal
4514-220, -230 Separator roll assembly removal Remove the screw (A) from under the tray insert. Remove the E-clip, and then remove the gear. Repair information...
Page 215 4514-220, -230 Remove the four screws (B). Push out the top part of the drawer cover, and then remove the separator roll assembly. Repair information...
Page 216: Acm Assembly Removal
4514-220, -230 ACM assembly removal Remove the seven screws (A), and release the two latches (B) from the top of the drawer. Remove the two screws (C), and then release the two latches under the screws. Repair information...
Page 217 4514-220, -230 Swing the right cover backward to remove. Remove the screw (D). Repair information...
Page 218 4514-220, -230 Disconnect the spring (E). Remove the two screws (F), and then remove the controller card cover. Disconnect the cable J11 from the controller card. Unroute the cable, and then remove the ACM assembly. Repair information...
Page 219: Component Locations
4514-220, -230 Component locations Exterior locations Front view Part name Control panel Paper stop Standard bin Front door release button Controller board access door Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 50‑sheet multipurpose feeder Front door Component locations...
Page 220: Rear View
4514-220, -230 Rear view Part name USB port USB printer port Ethernet port Parallel port Power switch Power cord socket Security slot These ports are available only in select printer models. Component locations...
Page 221: Maintenance
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Use the following table to determine when specified parts should be inspected: EVERY...
Page 222: Cleaning The Printer
4514-220, -230 Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. Make sure that the printer is turned off and unplugged from the electrical outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 223 4514-220, -230...
Page 224: Parts Catalog
4514-220, -230 Parts catalog Legend The following column headings are used in the parts catalog: • Asm‑index—Identifies the item in the illustration. • Part number—Identifies the unique number that correlates with the part. • Units/mach—Refers to the number of units actually used in the base machine or product. •...
Page 225: Assembly 1: Covers
4514-220, -230 Assembly 1: Covers Parts catalog...
Page 226 4514-220, -230 Assembly 1: Covers Asm-index Units/mach Units/FRU Description Removal procedure 40X8520 Dust cover (250‑sheet tray) “Dust cover removal” on page 206 40X8054 Rear door and cover “Rear door and cover removal” on page 206 40X8052 Right cover “Right cover removal” on page 160 40X8056 Front access cover “Front access cover removal”...
Page 227: Assembly 2: Electronics 1
4514-220, -230 Assembly 2: Electronics 1 Parts catalog...
Page 228 4514-220, -230 Assembly 2: Electronics 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8082 Laser scanning unit “Laser scanning unit (LSU) removal” on page 212 40X8343 Fuser, 100 V “Fuser removal” on page 210 40X8023 Fuser, 110 V “Fuser removal” on page 210 40X8024 Fuser, 220 V “Fuser removal”...
Page 229: Assembly 3: Electronics 2
4514-220, -230 Assembly 3: Electronics 2 Parts catalog...
Page 230 4514-220, -230 Assembly 3: Electronics 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8048 Front door sensor “Front door sensor removal” on page 185 40X8266 Toner cartridge smart chip contact “Toner cartridge smart chip contact removal” on page 164 40X8046 Toner density sensor “Toner density sensor removal”...
Page 231: Assembly 4: Frame
4514-220, -230 Assembly 4: Frame Parts catalog...
Page 232 4514-220, -230 Assembly 4: Frame Asm-index Units/mach Units/FRU Description Removal procedure 40X8393 Transfer roll “Transfer roll removal” on page 169 40X8298 Redrive assembly “Redrive assembly removal” on page 209 40X8299 Front mounts “Left front mount removal” on page 166 “Right front mount removal” on page 167 40X8275 Duplex assembly...
Page 233: Assembly 5: Option Trays
4514-220, -230 Assembly 5: Option trays Parts catalog...
Page 234 4514-220, -230 Assembly 5: Option trays Asm-index Units/opt Units/FRU Description Removal procedure 40X8287 250-sheet tray 40X8286 550-sheet tray 40X8520 Dust cover, 250‑sheet tray “Dust cover removal” on page 206 40X8521 Dust cover, 550‑sheet tray “Dust cover removal” on page 206 40X8262 ACM assembly “ACM assembly removal”...
Page 235: Assembly 6: Power Cords
4514-220, -230 Assembly 6: Power cords Asm-index Units/mach Units/FRU Description Removal procedure 40X0269 Power cord, 2.5 m (straight)—USA, Canada 40X3141 Power cord, 2.5 m (straight)—Europe and others 40X0288 Power cord, 2.5 m (straight)—Argentina 40X0271 Power cord, 2.5 m (straight)—United Kingdom 40X0275 Power cord, 2.5 m (straight)—Israel 40X1772...
Page 236 4514-220, -230...
Page 237: Appendix A: Printer Specifications
The product is plugged into an electrical outlet, but the power switch is turned off. 0 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Electrical specifications Low-voltage models •...
Page 238: Operating Clearances
4514-220, -230 Operating clearances Right 305 mm (12 in.) Front 508 mm (20 in.) Left 203 mm (8 in.) Rear 203 mm (8 in.) 305 mm (12 in.) Allow additional clearance around the printer for adding the optional input trays. Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296.
Page 239: Operating Environment
4514-220, -230 Operating environment Environment Specification Temperature 60 to 90 °F (16 to 32 °C) Printer operating Relative humidity 8 to 80% Maximum wet bulb temperature 73 °F (23 °C) Temperature 50 to 110 °F (10 to 43 °C) Printer off Relative humidity 8 to 80% Maximum wet bulb temperature...
Page 240 4514-220, -230...
Page 241: Appendix B: Options And Features
4514-220, -230 Appendix B: Options and features Available internal options Memory cards • Printer memory • Flash memory • Fonts Media handling options Note: Only one optional tray can be installed. • 250-sheet tray • 550-sheet tray Appendix B: Options and features...
Page 242 4514-220, -230...
Page 243: Appendix C: Theory Of Operation
4514-220, -230 Appendix C: Theory of operation POR sequence At power on, the engine code goes through a series of tests to verify hardware integrity. If a hardware failure is detected, it will be reported to the printer. If the POR sequence cannot be completed successfully, the printer may post an error message identifying service may be needed.
Page 244: Simplex Printing
4514-220, -230 The MPF can be accessed by opening the MPF tray on the front door. In an MPF paper feed, the MPF paper present sensor detects the media. The instant the MPF pick roll shaft rotates, the cams on each end of the shaft disengage the MPF tray.
Page 245: Duplex Printing
4514-220, -230 Duplex printing After the first side of the media has been printed on and is partially fed out to the output bin, the duplex solenoid activates. This causes the exit roller to reverse its rotation and feed the media, with its trailing edge first, back into the redrive assembly and then to the duplex paper path.
Page 246: Key Components
4514-220, -230 Key components Sensors MS310/MS410 sensors Bin full sensor Input sensor Fuser exit MPF paper present sensor sensor Duplex sensor Trailing edge sensor Pass through sensor Index sensor Media present Trailing edge sensor sensor MS510/MS610 sensors Bin full sensor Input sensor Fuser exit MPF paper present...
Page 247: Other Key Components
4514-220, -230 Trailing edge sensor Detects the media’s trailing edge as it passes the pick tires. Among other capabilities, this sensor can be used to determine the paper size sensor and the media stack height. MPF sensor Detects the presence of media in the MPF tray. Media present sensor Detects the presence of media in the tray.
Page 248 4514-220, -230 Controller board Controls the printing operation based on the communication with the RIP controller and optional peripherals. It also controls the fuser, toner dispensing, sensor switch feedback, drive motors, clutches and solenoids MS310/MS410 rollers Paper exit roller Photoconductor drum Fuser assembly First input roller...
Page 249: Electrophotographic Process (Ep Process)
4514-220, -230 Electrophotographic process (EP process) Printhead The printhead scans the photo conductor drum surface with a laser beam. It consists of the following components: • Laser diode (LD) card assembly • Oscillator • Start of scan card assembly When a laser beam is scanned across the photoconductor drum surface from one end to the other while turning on and off the beam, one line of latent image is created.
Page 250 4514-220, -230 Step 2: Expose The laser fires a focused beam of light at the surface of the photoconductor and writes an invisible image, called a latent image. The laser beam only discharges the surface where the beam hits the photoconductor. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface.
Page 251 4514-220, -230 This process would be similar to using glue to write on a can and then rolling it over glitter. The glitter sticks to the glue but not to the rest of the can. HVPS Developer Metering Roll Blade Toner DRUM -VDC...
Page 252 4514-220, -230 Step 5: Clean The cleaning blade removes any toner that remains on the photoconductor after the transfer process. The toner removed is collected inside the imaging unit. Used Toner Cleaning Blade Charge roll DRUM Appendix C: Theory of operation...
Page 253: Appendix D: Acronyms
4514-220, -230 Appendix D: Acronyms Acronyms ASIC Application-Specific Integrated Circuit BLDC Brushless DC Motor Black Only Retract Cyan Charge Coupled Device Carbonless Copy Paper Cyclic Redundancy Check Customer Setup CTLS Capacitance Toner Level Sensing DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory Enhanced Data Out Electrophotographic Process...
Page 254 4514-220, -230 Microswitch Nonvolatile Memory NVRAM Nonvolatile Random Access Memory Original Equipment Manufacturer Optical Sensor Photoconductor pel, pixel Picture element Power-On Reset POST Power-On Self Test Position Sensing Device Pulse Width Modulation Raster Imaging Processor Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM...
Page 255: Index
4514-220, -230 Index PPDS emulation Symbols prt quality pgs [x]‑page jam, clear manual feeder. [250.xx] reduced curl [x]‑page jam, clear standard bin. [20y.xx] restore base [x]‑page jam, open front door. [20y.xx] restore STD NET [x]‑page jam, open rear door. [20y.xx] set network card speed [x]‑page jam, remove tray 1 to clear duplex.
Page 256 Network [x] software error [54] Non-Lexmark cartridge, see User’s Guide [33.xy] horizontal bottom contact connector Non-Lexmark imaging unit, see User’s Guide [33.xy] horizontal sliding contact connector notices horizontal top contact connector operating clearances Imaging unit low [84.xy] operator panel Imaging unit nearly low [84.xy]...
Page 257 Load [paper source] with [custom type string] input sensor Memory full [38] jam access cover Network [x] software error [54] laser scanning unit Non-Lexmark cartridge, see User’s Guide [33.xy] left cover Non-Lexmark imaging unit, see User’s Guide left front mount [33.xy] main drive gearbox Reinstall missing or unresponsive cartridge [31.xy]...
Page 258 4514-220, -230 reverse solenoid electrophotographic process right cover input tray right front mount main drive gearbox separator pad separator roll assembly other key components toner cartridge smart chip contact POR sequence toner density sensor printer control top cover sensors trailing edge sensor simplex printing transfer roll tips...
Page 259: Part Number Index
4514-220, -230 Part number index Part name Page 40X0269 Power cord, 2.5 m (straight)—USA, Canada..................235 40X0270 Power cord, 2.5 m (straight)—Japan......................235 40X0271 Power cord, 2.5 m (straight)—United Kingdom..................235 40X0273 Power cord, 2.5 m (straight)—Traditional Italy..................235 40X0275 Power cord, 2.5 m (straight)—Israel......................235 40X0288 Power cord, 2.5 m (straight)—Argentina....................235...
Page 260 4514-220, -230 Part name Page 40X8058 Control panel cover and buttons......................226 40X8062 Bezel (MS310d)............................226 40X8063 Bezel (MS310dn)............................226 40X8082 Laser scanning unit..........................228 40X8083 Cartridge gearbox...........................232 40X8085 Main drive gearbox..........................232 40X8086 550-sheet tray insert..........................234 40X8260 ACM assembly............................232 40X8262 ACM assembly............................234 40X8265 ACM clutch.............................232 40X8266 Toner cartridge smart chip contact......................230...
Page 261 4514-220, -230 Part name Page 40X8520 Dust cover (250‑sheet tray)........................226 40X8520 Dust cover, 250‑sheet tray........................234 40X8521 Dust cover, 550‑sheet tray........................234 40X9148 Cartridge plunger...........................226 Part number index...
Page 262 4514-220, -230 Part number index...
Page 263: Part Name Index
4514-220, -230 Part name index Part name Page 40X8303 250-sheet tray............................226 40X8287 250-sheet tray............................234 40X8305 250-sheet tray insert..........................234 40X8286 550-sheet tray............................234 40X8086 550-sheet tray insert..........................234 40X8260 ACM assembly............................232 40X8262 ACM assembly............................234 40X8265 ACM clutch.............................232 40X8062 Bezel (MS310d)............................226 40X8063 Bezel (MS310dn)............................226 40X8083 Cartridge gearbox...........................232 40X9148 Cartridge...
Page 264 4514-220, -230 Part name Page 40X8053 Left cover..............................226 40X8085 Main drive gearbox..........................232 40X8302 MPF assembly (50 sheets)........................226 40X8278 MPF gearbox............................232 40X8295 MPF pick roller and Separator pad......................232 40X8300 MPF solenoid............................228 40X8051 Nameplate..............................226 40X8050 Narrow media/bin full sensor........................228 40x8443 Pick roller assembly..........................234 40X8296 Pick tire..............................232...
Page 265 4514-220, -230 Part name Page 40X8046 Toner density sensor..........................230 40X8055 Top cover..............................226 40X8047 Trailing edge sensor..........................230 40X8393 Transfer roll............................232 Part name index...
Page 266 4514-220, -230 Part name index...
Page 267: Wiring Diagram
MS310d/dn MS410d/dn 510dn OPERATOR PANEL 610dn WIRING DIAGRAM TO FUSER ASSEMBLY TO SYSTEM BOARD GROUND MTG1 FUSER ASSEMBLY PCN5 PCN1 TO PCN5, POWER SUPPLY PINS PINS PINS PINS PINS PINS PINS PINS PINS JARW2 JGLV1 JCVR1 JVIDEO JFAN2 JFAN1 JTDS1 JNRW1 JEXIT1 THERM1...

This manual is also suitable for:

Ms310d Ms310dn

Lexmark MS310 Series Service Manual

Product Information

Edition Notice

Notices and Safety Information

Preface

General Information

S

Diagnostic Information

Service Menus

Repair Information

Component Locations

Maintenance

Parts Catalog

Appendix A: Printer Specifications

Appendix B: Options and Features

Appendix C: Theory of Operation

Appendix D: Acronyms

Quick Links

Service Manual

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Summary of Contents for Lexmark MS310 Series