Kenwood Excelon KVT-911DVD Instruction Manual page 66

Troubleshooting Guide
PROBLEM
The TEL mute function does
not work.
The TEL mute function turns
on even though the TEL mute
wire is not connected.
The sound/picture skips on a
DVD/VCD/CD.
A track will not play.
A VCD cannot be played using
menus.
The subtitle is not displayed.
The voice (or subtitle) language
cannot be changed.
The viewing angle cannot be
changed.
Playback will not start even
after a title is selected.
The voice or subtitle language
selected in the initial setting is
not played.
External disc control mode
PROBLEM
The disc control mode cannot
be selected.
The specified disc does not
play, but another one plays
instead.
The sound skips.
The display shows that the
changer is being played, but no
sound can be heard.
The specified track will not
play.
Track repeat, disc repeat, track
scan, disc scan, random play,
and magazine random play start
by themselves.
66
POSSIBLE CAUSE
The TEL mute wire is not connected properly.
The TEL mute wire is touching a metal part of
the car.
The disc is scratched or dirty.
Random play has been selected.
The VCD disc being played is not compatible
with P.B.C.
The DVD disc being played does not contain
the recording of subtitles.
The DVD disc being played does not contain
the recording of more than one audio (or
subtitle) language.
The DVD disc being played does not contain
the recording of more than one angle.
You are attempting to switch the angle in a
DVD section where more than one angle is not
recorded.
A viewing restriction (RATING) has been set
for the disc.
The DVD disc being played does not contain
the recording of the selected voice or subtitle
language.
POSSIBLE CAUSE
No wire has been connected to the disc
changer input terminal on the unit.
The specified CD is quite dirty.
The CD is upside-down.
The disc is loaded in a different slot from that
specified.
The disc is severely scratched.
Something is touching the disc changer.
The CD is scratched or dirty.
The computer chip in the unit is not
functioning normally.
Random play or magazine random play has
been selected.
The setting is not cancelled.
SOLUTION
Connect the wire correctly, referring to the
section on "Connection".
Pull the TEL mute wire away from the metal
part of the car.
Clean the disc, referring to the section on
"Cleaning discs" (see p. 5).
Turn off random play.
Menu playback is available only with VCD
discs recorded with P.B.C.
The subtitle cannot be displayed when the
DVD disc being played does not contain the
recording of subtitles.
The voice (or subtitle) language cannot be
changed when the DVD disc being played
does not contain the recording of more than
one voice (or subtitle) language.
The viewing angle cannot be changed when
the DVD disc being played does not contain
the recording of more than one angle.
More than one viewing angle may be
recorded only in limited sections in a disc.
Check the viewing restriction level
(RATING) setting.
Use a DVD disc containing the recording of
the selected voice or subtitle language.
SOLUTION
Connect the wire to the disc changer input
terminal on the unit.
Clean the CD.
Load the CD with the labeled side up.
Eject the disc magazine and check the
number for the specified disc.
Try another disc instead.
Remove whatever is touching it.
If skipping happens at the same place
when the car is stopped, something with
the CD is wrong. Clean the CD.
Press the reset button on the unit (see p. -
4).
Turn off random play or magazine random
play.
The settings for these functions remain on
until the setting to off or the disc ejected,
even if the power is turned off or the
source changed.