Troubleshooting Heart Rate Readings - Precor PRECISION SERIES Quick Start Card

Precision Series / Energy Series Elliptical Fitness Crosstrainer Owner's Manual: EFX 447 / 245
Troubleshooting Heart Rate
Readings
If your heart rate readings look wrong, or if you do not
see any readings at all, check the following list for
possible causes. If the solutions in this list do not solve
the problem, contact your dealer or Precor Customer
Support.
No Heartbeat Icon or Heart Rate Display
The heart rate sensors may not be in secure contact
with your skin. Try the following solutions.
For touch-sensitive grips:
 Make sure that your hands grasp the
touch-sensitive grips continuously and firmly (but
not tightly) for at least five to ten seconds.
Check that the palms of your hands are not

covered with any sort of salve, rub, or lotion. If they
are, wash them.
Check that your hands are not too dry. If they are,

moisten them slightly.
For a chest strap:
 Make sure the strap is fastened, positioned, and
moistened correctly.
 Make sure the strap is compatible with the
equipment. It must be a 5 kHz strap. Heart rate
straps that function at other frequencies, and
Bluetooth-based straps, are not compatible with
this equipment.
The Displayed Heart Rate Is Wrong Or
SmartRate Doesn't Work
The touch-sensitive grips may not be making secure
contact. Try the following solutions:
 Make sure that your hands are clean, slightly
moist, and positioned as described earlier in this
table.
 Try using a chest strap instead of the grips.
If you are trying to use the grips and an active chest
strap at the same time, choose one or the other. Either
do not grasp the touch-sensitive grips, or remove or
turn off the chest strap.
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