Abandon Call List; Number To Name Translation; Call Forwarding - Samsung iDCS 500 General Description Manual

INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If Caller ID information is available for an incoming call, you
will know to whom this station user is speaking. On outgoing calls, you can see
who was called. After investigating, you may barge-in on the conversation, discon-
nect the call or hang up.

ABANDON CALL LIST

The system has a system-wide abandon call list that stores Caller ID information
for calls that rang but were not answered. The list is accessed using the
administrator's passcode. When reviewing this list, you are provided options to
CLEAR the entry or DIAL the number. You can see the NND key to toggle between
the Caller ID name, number and the date and time the call came in. The system
must be using LCR to dial numbers from the abandon call list. The abandoned call
list will store up to 50 unanswered calls on iDCS 500-M version software and 100
unanswered calls on iDCS 500-L version software.
Caller ID ON SMDR
The Station Message Detail Records report can be set to include Caller ID name
and Caller ID number for incoming calls. This format expands the printout to 113
characters. Use a wide carriage printer or an 80 column printer set for condensed
print.

NUMBER TO NAME TRANSLATION

The system provides a translation table for 350 entries on iDCS 500-M version
software and 1500 entries on iDCS 500-L version software. When the Caller ID num-
ber is received, the table is searched. When a match is found, the system will dis-
play the corresponding name.
Caller ID SEND
The CID Send feature works in conjunction with the DID numbers assigned to a PRI
trunk. When an outgoing call is made over the PRI the system can be programmed
to send as caller id the did number associated with that station.

CALL FORWARDING

This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb (DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are
immediately redirected to the designated destination. If desired, the destination
station may redirect the call back to the forwarded station by using the transfer
feature. The forwarded station user can continue to originate calls as usual. If no
4.7