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Samsung iDCS 500 User Instruction

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See also: Administration Manual , Programming Manual
iDCS 500
TECHNICAL MANUAL
T A B L E
U S E R I N S T R U C T I O N S S E C T I O N
PART
DESCRIPTION
1
ENHANCED DISPLAY PROGRAMMING
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14
1.15
1.16
1.17
1.18
2
iDCS KEYSET USER GUIDE
3
DCS KEYSET USER GUIDE
4
STANDARD TELEPHONE USER GUIDE
5
SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE
6
AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION
ADMINISTRATION GUIDE
O F
OVERVIEW ........................................................................................... 1.1
LOCKING YOUR KEYSET ................................................................... 1.4
CHANGING YOUR PASSCODE ......................................................... 1.5
CALL FORWARDING .......................................................................... 1.6
SETTING YOUR ANSWER MODE ..................................................... 1.9
PROGRAMMING YOUR STATION'S NAME ..................................... 1.10
PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.12
NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.13
ADDING EXTENDERS TO KEYS ..................................................... 1.14
CHECKING STATION STATUS ........................................................ 1.15
CHANGING YOUR TIME AND DATE DISPLAY ............................... 1.16
SETTING STATION ON/OFF OPTIONS .......................................... 1.17
SELECTING A RING TONE .............................................................. 1.20
ALARM REMINDER ........................................................................... 1.21
STATION VOLUME ............................................................................ 1.22
SETTING A PROGRAMMED MESSAGE .......................................... 1.24
ALARM REMINDER WITH MESSAGE ............................................. 1.25
CALLER ID DISPLAY ......................................................................... 1.26
TABLE OF CONTENTS NOVEMBER 2001
C O N T E N T S
USER INSTRUCTIONS
PAGE

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  • Page 1 500 USER INSTRUCTIONS TECHNICAL MANUAL TABLE OF CONTENTS NOVEMBER 2001 T A B L E C O N T E N T S U S E R I N S T R U C T I O N S S E C T I O N...
  • Page 2 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW iDCS KEYSETS • This section provides more detailed programming procedures that can be used by experienced display keyset users. These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed.
  • Page 3 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 The diagram below illustrates the keys on a iDCS 8D keyset that have special functions during programming. When required, these keys will be referred to by the names described below.
  • Page 4 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 • DCS KEYSETS This section provides more detailed programming procedures that can be used by experienced display keyset users. These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed.
  • Page 5 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1.

  • Page 6: Changing Your Passcode

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature.

  • Page 7: Call Forwarding

    6 = EXTERNAL FORWARD 3 = NO ANSWER 7 = FORWARD DND Forwarding options 8, 9 and ✱ are only available on a iDCS 500-L system with networking enabled. 8 = CALL FORWARD UNCONDITIONAL (Across Network) 9 = CALL FORWARD BUSY (Across Network) ✱...
  • Page 8 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 5 = Not Available 6 = EXT This option, when set, will forward calls to the external location programmed as the forward destination after the External Forward timer in MMC 502 expires. In the M version of software only CO calls can externally forward.
  • Page 9 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 [201] FORWARD Dial 1 for YES, 0 for NO CURENTLY SET :YES Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step...

  • Page 10: Setting Your Answer Mode

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.5 SETTING YOUR ANSWER MODE Each keyset and add-on module (AOM) can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.

  • Page 11: Programming Your Station's Name

    DCS 50si USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2001 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,”...
  • Page 12 2. Other symbols are available for DIAL #. ACTION DISPLAY [201] STN NAME 1. Press the transfer key followed by 104 Display shows 2. Enter the station name using the procedure [201] STN NAME SAMSUNG described above 3. Press the transfer key to store and exit 1.11...

  • Page 13: Programming Personal Speed Dial Locations

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers.

  • Page 14: Naming Your Personal Speed Dial Locations

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature.

  • Page 15: Adding Extenders To Keys

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific. The feature keys that can have extenders are listed below:...

  • Page 16: Checking Station Status

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. PORT # Cabinet (1–2)/Slot (1–10)/(1–48) PICKUP GROUP None, 01–30 Station Group Number BOSS-SECR None, 1–4...

  • Page 17: Changing Your Time And Date Display

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: COUNTRY...

  • Page 18: Setting Station On/Off Options

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.12 SETTING STATION ON/OFF OPTIONS The iDCS 500 allows the system administrator to set any of the keyset features listed below. FEATURES DESCRIPTION VERSION VERSION Automatically places an existing C.O. call...
  • Page 19 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 FEATURES DESCRIPTION VERSION VERSION If this option is set to ON the user will have the name associated with the speed dial DISP SPD NAME number shown in the display after the number has been dialed.
  • Page 20 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 [201] STN ON/OFF If option 04 from above list is dialed at KEY TONE Step 2 If option 06 from above list is dialed at [201] STN ON/OFF RING PREF...

  • Page 21: Selecting A Ring Tone

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111 [201] RING TONE SELECTION 6 Display shows 2.

  • Page 22: Alarm Reminder

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set.

  • Page 23: Station Volume

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume;...
  • Page 24 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 [201] STN VOLUME If option 1 from above list is dialed at step 2 OFF-RING VOL:4 If option 2 from above list is dialed at step 2 [201] STN VOLUME...

  • Page 25: Setting A Programmed Message

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions.

  • Page 26: Alarm Reminder With Message

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set.

  • Page 27: Caller Id Display

    500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set. CLI display options are the following: 0.
  • Page 28 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 NOVEMBER 2001 [201] ANI DISP 2. Dial 0 or 1 to select CID or ANI NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key [201] CID DISP 3.
  • Page 29 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.

  • Page 30: Table Of Contents

    TABLE OF CONTENTS ABOUT THIS BOOK ............1 THINGS YOU SHOULD KNOW ......2–10 ASSEMBLING YOUR KEYSET ........11 ADDING AN iDCS 14B KEY STRIP ......12 ADDING A KEYSET DAUGHTERBOARD MODULE ................13 OUTSIDE CALLS Making an Outside Call ..............14 Answering an Outside Call ..............14 Universal Answer ................14 Recall/Flash ..................15 Busy Line Queuing with Callback ............15...
  • Page 31 Forwarding Calls ................23–25 Executive/Secretary Hotline ..............38 Call Pickup ..................25 Group Listening ................39 My Group Pickup ................26 Account Codes ..................39 Privacy Release ................26 Locking Your Keyset ................40 Manual Signalling ................40 NETWORK FORWARDING Off-Hook Voice Announce ............40–41 Call Forward Unconditional ..............27 OHVA Block ..................41 OHVA Reject ..................42 Call Forward Busy ................27 In Group/Out of Group ..............42...

  • Page 32: About This Book

    Station Names ..................51 Managing Key Assignments .............51 LCR with Clear ..................52 Backspace with LCR .................52 Advanced Programmed Message ............52 Text Messaging ................53–54 Caller ID ..................55–59 ANI ....................56–59 CLI ....................56–59 ABOUT THIS BOOK iDCS 64B MODULE WITH KEYSET ....60 PERSONAL SPEED DIAL NUMBERS ..61–62 Your iDCS keyset is the most visible part of your telephone system.

  • Page 33: Things You Should Know

    Your outside calls will light green on your keyset and red on other keysets. THINGS YOU SHOULD KNOW You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. USER ORIENTATION Some simple rules to remember: iDCS telephones are called “keysets.”...
  • Page 34 iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using sys- tem features. If the system numbering plan has been changed some of the 32 CHARACTER DISPLAY Two lines with 16 characters each. access codes may not be correct.
  • Page 35 iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR TERMINAL STATUS INDICATOR Used to provide your keyset status. Used to provide your keyset status. SOFT KEYS Used to acti- vate features...
  • Page 36 iDCS 64B AOM iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other...

  • Page 37: Assembling Your Keyset

    KEYSET DAUGHTER MODULES ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of • Place the keyset face down on a flat surface. daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.

  • Page 38: Adding A Keyset Daughterboard Module

    ADDING AN ADDING A KEYSET iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE • Place the keyset face down on a flat surface. • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment •...

  • Page 39: Outside Calls

    RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH key may •...

  • Page 40: Intercom Calls

    BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: • Press the CBK key, if programmed, or dial 44. CALLING OTHER STATIONS • When the busy station becomes free, your keyset will ring. • Dial the extension number or group number.

  • Page 41: Calling Your System Operator

    CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension num- SYSTEM HOLD ber. • When you are connected to any call, press HOLD. The call will flash NOTE: If the Hot Keypad feature has been turned off, you must first lift the green at your keyset.

  • Page 42: Transferring Calls

    • If you do not answer this recall within a pre-programmed period of time, line when the called station hangs up or you can press TRANSFER to it will go to the system operator. return to the outside party. If you wish to send the call to another exten- sion without waiting for the first station to hang up, simply press anoth- CONSULTATION HOLD er DSS button.

  • Page 43: Conference Calls

    Finish the first call and hang up; the waiting call will ring. FORWARDING CALLS • Lift the handset or press the ANS/RLS key to answer. You may forward your calls to another station, group of stations or an exter- NOTE: Intercom calls will not go on Automatic Hold. nal telephone number.

  • Page 44: Call Pickup

    FORWARD BUSY/NO ANSWER FORWARD DND If you have both a Forward on Busy destination and a Forward No Answer To forward your phone when you activate DND. destination programmed, you may set both of these at the same time: • Dial 607 plus the extension number or group number.

  • Page 45: My Group Pickup

    MY GROUP PICKUP NETWORK FORWARDING If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need If you system is equipped with the LE version of software, and your system to dial the desired group number.

  • Page 46: Dialing Features

    • The A key is not used. DIALING FEATURES • The B key inserts a flash. • The C key inserts a pause. • The D key is used for pulse to tone conversion. If your system uses SPEED DIALING rotary (or pulse) dialing C.O.

  • Page 47: Manual Retry With Redial

    MANUAL RETRY WITH REDIAL NOTES: [L VERSION] 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. While you are on an outside call listening to a busy signal and you want to redial the same number dialed.

  • Page 48: Paging And Messaging

    • After the attention tone, make your announcement. can park the call prior to paging. The iDCS 500 offers two different methods: NOTE: If you have a dedicated page zone key, it is not necessary to press MANUAL PARK ORBITS PAGE and dial a zone number.

  • Page 49: Returning Messages

    To retrieve an automatically parked call: • Your MESSAGE light will turn off when all messages have been re- turned. • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK NOTES: key, press it and dial the announced orbit number.

  • Page 50: Convenience Features

    ESTABLISHED CALL PICKUP [L VERSION] CONVENIENCE FEATURES To pick up an established call in progress at a single line extension con- nected to a computer modem on your PC. DO NOT DISTURB • Press the EP key for that station on your keyset and the call is automat- Use this feature when you want to block calls to your keyset.

  • Page 51: Executive/Secretary Hotline

    ANSWERING THE DOOR PHONE GROUP LISTENING When you are programmed to receive calls from a door phone: When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: •...

  • Page 52: Locking Your Keyset

    LOCKING YOUR KEYSET OHVA is OFF then you will hear the announcement on the speaker, if you are talking on the handset. If you are using the speakerphone the You can lock your keyset to control misuse of your phone while you are announcement will always be heard through the speaker.

  • Page 53: Ohva Reject

    OHVA REJECT CUSTOMIZING YOUR KEYSET Your keyset can be programmed with an OHVA Reject (REJECT) key. Pressing this key while receiving an OHVA call will disconnect the voice an- AME BGM nouncing party and return you to your original call. This feature selects whether a station using Answer Machine Emulation will IN GROUP/OUT OF GROUP hear their personal greeting or BGM while callers are listening to the per-...

  • Page 54: Change Your Passcode

    CHANGE YOUR PASSCODE Your keyset may be equipped with a Headset mode key. If it is so equipped pressing this key while the light is out will cause the keyset to enter headset From the factory, your station passcode is 1234. You can change your sta- mode and the light will illuminate to indicate this.

  • Page 55: Display Speed Dial Name

    DISPLAY SPEED DIAL NAME [L VERSION] DISPLAY FEATURES This option allows you to view the name associated with a speed dial num- ber as it is dialed. INTERACTIVE DISPLAY KEYS • With you handset on-hook, press TRANSFER and then dial 110. The three keys below the display are substitutes for dedicated feature keys •...

  • Page 56: Call Log

    CALL LOG CALL DURATION TIMER To view the last five outside numbers that you dialed, press the LOG key. The system can be set to automatically time outside calls. A few seconds This will display the last number that was dialed. Pressing the NEXT key will after you dial a telephone number, the timer appears in the display.

  • Page 57: Personal Speed Dial Names

    • Dial the alarm number 1, 2 or 3. PERSONAL SPEED DIAL NAMES • Dial the time you want the alarm to go off. Enter the time as HHMM Each personal speed dial number can have an 11 character name assigned (hours and minutes) using the 24 hour clock.

  • Page 58: Lcr With Clear

    PSMG ..Programmed Message 01–30 TEXT MESSAGING [L VERSION ONLY] RP ..Ring Plan ...(1–6), HOLD for none This feature allows two digital keyset users to respond to each other with SG .

  • Page 59: Caller Id

    Dial 205 CALLER ID 205:busy OHVA CAMP ON WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that OHVA to 205 OHVA from 201 delivers the telephone number and sometimes the name of the person call- TMSG REJECT ing your phone.

  • Page 60: Ani

    On ISDN circuits, calling party information is called CLI and is supported on 1. Your telephone system must have LCR correctly programmed to redial both BRI and PRI type circuits on the iDCS 500. On BRI circuits the iDCS the saved number.
  • Page 61 INQUIRE CALLER ID PARK/HOLD INFO Press SCROLL and then press STORE to save this number in a person- al speed dial bin. If you are informed that an incoming call is on hold or has been parked for NOTES: you, you may view the Caller ID information before you retrieve the call. This 1.

  • Page 62: Personal Speed Dial Numbers

    PERSONAL SPEED DIAL NUMBERS iDCS 64 BUTTON MODULE CODE NAME TELEPHONE NUMBER WITH KEYSET _________________________ _________________________ The 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and _________________________ _________________________ features.
  • Page 63 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant.
  • Page 64 TABLE OF CONTENTS DIALING FEATURES Speed Dialing ..................25 Programming Personal Speed Dial Numbers ......25–26 ABOUT THIS BOOK One Touch Speed Dialing ..............26 ............1 Last Number Redial ................27 Manual Retry with LNR ..............27 THINGS YOU SHOULD KNOW ......2–9 Save Number with Redial ..............27 Chain Dialing ..................27 OUTSIDE CALLS Automatic Redial/Retry ..............28...

  • Page 65: About This Book

    Key Confirmation Tone ..............42 Rejoining a Page ................42 Ring Preference ................43 Your keyset is the most visible part of the iDCS 500 Digital Communications Display Speed Dial Name ..............43 System. No matter what model keyset you are using, with or without a dis- Caller ID Review All ................43...

  • Page 66: Things You Should Know

    NOTE: The 7B phone is not a speaker phone. If you are using a 7B phone, you must lift the handset in order to speak to the other party. iDCS 500 provides distinctive ring patterns to your keyset: VOLUME CONTROLS •...
  • Page 67 LCD 24B KEYSET LAYOUT SYSTEM TONES The system provides several tones to assist you. Some of these tones are LABELING PROGRAMMABLE KEYS already familiar to you. Insert the end of a paper clip into the notch of the clear cover. Intercom Dial Tone—A steady tone that indicates you can begin dialing.
  • Page 68 LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways.
  • Page 69 BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways.

  • Page 70: Outside Calls

    UNIVERSAL ANSWER OUTSIDE CALLS Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA key. This device can MAKING AN OUTSIDE CALL operate in any one of the six different ring plans. •...

  • Page 71: Cancelling Callback

    CANCELLING CALLBACK INTERCOM CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light. CALLING OTHER STATIONS Your phone may have a maximum of five callbacks to lines and/or stations •...

  • Page 72: Busy Station Callback

    AUTO ANSWER MODE 2. If the Hot Keypad feature has been turned off, you must first lift the hand- set or press SPK before you begin dialing. (INTERCOM CALLS ONLY) AUTO CAMP-ON [L VERSION ONLY] When another station calls you, your keyset will sound a brief attention tone When you want to automatically camp on to a busy station without pressing and then automatically answer the call.

  • Page 73: Call Processing

    HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your sta- tion. The button that the call appears on will have a slow flashing amber light. SYSTEM HOLD • When your phone rings, lift the handset or press the ANS/RLS key to an- •...

  • Page 74: Transferring Calls

    TRANSFERRING CALLS TRANSFER TO VOICE MAIL Transfer is used to send any call to another extension in one of two ways. This feature is used to send a call directly to a voice mailbox. Your keyset You can do a screened transfer by informing the other extension who is call- must have a correctly programmed VT key to accomplish this.

  • Page 75: Forwarding Calls

    NOTE: To leave the conference, hang up. Control is passed to the next inter- 3. When a station user places his/her keyset in Forward All mode and nal station. If there are no internal stations and you wish to leave outside he/she does not have a FORWARD ALL key, the TRSF key will light to lines connected together in a trunk to trunk conference, press the CONF key indicate Forward All has been set and calls to this station have been...

  • Page 76: Call Pickup

    If you want a specific extension’s calls forwarded to your phone (Remote Call CALL FORWARD OPTIONS Forward): A display keyset may review or change call forward options and destina- • Dial 605 plus the desired extension number. tions. Call forward access can be done via the keypad or by accessing the •...

  • Page 77: My Group Pickup

    MY GROUP PICKUP DIALING FEATURES If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need SPEED DIALING to dial the desired group number. See your installation company for the assigned access code.

  • Page 78: One Touch Speed Dialing

    LAST NUMBER REDIAL 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 12 BUTTON KEYSET To redial the last telephone number you dialed, press the LNR key or dial 19. PROGRAMMABLE KEYS LAYOUT NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the hand- set or press SPK or MONITOR before you begin dialing.

  • Page 79: Automatic Redial/Retry

    AUTOMATIC REDIAL/RETRY PAGING AND MESSAGING When you are making an outside call and you receive a busy signal, the sys- tem can automatically redial the number for you. It will automatically redial at MAKING AN INTERNAL PAGE a pre-programmed interval for up to 15 attempts. To make an announcement through the keyset speakers: •...

  • Page 80: Meet Me Page

    When you have an outside call for someone who is not at his/her desk, you set or press SPK before you begin dialing. can park the call prior to paging. The iDCS 500 offers two different methods: SETTING A MESSAGE INDICATION MANUAL PARK ORBITS •...

  • Page 81: Returning Messages

    RETURNING MESSAGES CONVENIENCE FEATURES • Press the MSG key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MSG light will DO NOT DISTURB stay on. • Repeat until all messages have been returned in the order received. Use this feature when you want to block calls to your keyset.

  • Page 82: Established Call Pickup

    ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE [L VERSION] To pick up an established call in progress at a single line extension con- When you are programmed to receive calls from a door phone: nected to a computer modem on your PC. •...

  • Page 83: Group Listening

    • Press the Manual Signalling (MS) key. • You may press the MS key repeatedly to send multiple signals to the des- When equipped with optional equipment, your iDCS 500 system will allow ignated station. calls to be charged to a specific account: NOTE: Your phone must have a Manual Signalling (MS) key with a station •...

  • Page 84: Ohva Block

    When you receive an off-hook voice announcement, if you are using the IN GROUP/OUT OF GROUP handset, you will hear the announcement over the handset receiver. If you are using the speakerphone, you will hear the announcement over the key- If your keyset is assigned to a station ring group, you can remove your key- set speaker.

  • Page 85: Customizing Your Keyset

    CHANGE YOUR PASSCODE CUSTOMIZING YOUR KEYSET From the factory, your station passcode is 1234. You can change your sta- tion passcode whenever you desire. AME BGM • While on-hook, press TRSF and then dial 101. This feature selects whether a station using Answer Machine Emulation will •...

  • Page 86: Headset Operation

    With you handset on-hook, press TRANSFER and then dial 110. • Press 111 to turn DISP SPDNAME on or 110 to turn it off. On the iDCS 500, your keyset’s keypad can be made “live” or “hot” so that • Press TRANSFER to store your selection.

  • Page 87: Display Features

    CALL LOG DISPLAY FEATURES To view the last five outside numbers that you dialed, press the LOG key. This will display the last number that was dialed. Pressing the NEXT key will INTERACTIVE DISPLAY KEYS scroll through all five numbers. Pressing the DIAL key will dial the number currently displayed.

  • Page 88: Call Duration Timer

    CALL DURATION TIMER ALARM REMINDER MESSAGES The system can be set to automatically time outside calls. A few seconds When you use the alarm/appointment reminder feature, you create a 16 after you dial a telephone number, the timer appears in the display. It character reminder message.

  • Page 89: Personal Speed Dial Names

    To cancel an individual alarm and reminder message: DESCRIPTION EXTENDER BOSS ....Boss and Secretary ..1–4 • Press TRSF and then dial 112. DP ....Direct Pickup ....Extension or • Dial alarm number 1, 2 or 3. station group number • Press the HOLD key. DS ....Direct Station ....Any extension number •...

  • Page 90: Text Messaging

    • Dial any message code (01-30) listed on the back of this user guide or At all times after step 1 you can talk and listen to your caller while repeating press UP or DOWN to select any message you desire. Messages 26-30 steps 2.
  • Page 91 WHAT IS ANI? The iDCS 500 system can handle both types of Caller ID; in fact, in the case of number only delivery, the system can be programmed to insert a name ANI (Automatic Number Identification) is a feature offered by some tele- for a specific telephone number (up to a maximum of 1500 numbers).
  • Page 92 • Dial 0 for if you do not wish to view CID information, 1 to view the NUM- NOTE: Your telephone system must have LCR correctly programmed to re- BER first or 2 to view the NAME first. dial the saved number. If LCR is not being used on your system, you will not •...
  • Page 93 • Press the REVIEW key, OR ADD-ON MODULE Press the CID key and then press the REVIEW soft key. • If you have entries in your review list, the most recent call will be shown first. 32 BUTTON MODULE WITH KEYSET •...
  • Page 94 PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
  • Page 95 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.
  • Page 96 TABLE OF CONTENTS ABOUT THIS BOOK ............1 THINGS YOU SHOULD KNOW ......2–3 OUTSIDE CALLS Making an Outside Call..............4 Answering an Outside Call ............4 Universal Answer ..............4 Flash/Recall ................4–5 Busy Line Queuing with Callback ..........5 INTERCOM CALLS Calling Other Stations ..............6 Answering Intercom Calls ............6 Busy Station Callback ..............6 Busy Station Camp-on ..............6...

  • Page 97: About This Book

    This booklet provides instructions for using an industry standard single line Making an External Page ............16 telephone set with the iDCS 500. A variety of single line sets from many dif- All Page ..................16 ferent manufacturers are available. Check with your service and installation Meet Me Page/Answer ............16...

  • Page 98: Things You Should Know

    Intercom Dial Tone—A steady tone that indicates you can begin dialing. Lifting the handset on your telephone will provide iDCS 500 dial tone. This is also referred to as internal or intercom dial tone. To get an outside line from DIAL TONE the telephone company, dial an access code, usually the digit “9.”...

  • Page 99: Outside Calls

    RECALL DIAL TONE OUTSIDE CALLS Hookflash and then dial 18 to disconnect your outside call and receive tele- phone company dial tone for a new call. MAKING AN OUTSIDE CALL BUSY LINE QUEUING WITH • Lift the handset and receive internal dial tone. CALLBACK •...

  • Page 100: Intercom Calls

    CALLING YOUR SYSTEM OPERATOR INTERCOM CALLS • Lift the handset and dial 0 to call your system operator or group of op- erators. CALLING OTHER STATIONS • If you want to call a specific operator, dial that person’s extension number. •...

  • Page 101: Call Processing

    TRANSFERRING CALLS CALL PROCESSING Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who HOLDING CALLS is calling or you can perform a blind transfer without notification. •...

  • Page 102: Call Waiting

    CALL WAITING FORWARD ALL CALLS If an outside call has been camped-on to your phone or another station is To forward all of your calls to another station: camped-on to you: • Lift the handset and dial 601 plus the extension or group number. •...

  • Page 103: Call Pickup

    If you want a specific extension’s calls forwarded to your phone (Remote Call NETWORK FORWARDING Forward): • Dial 605 plus the desired extension number. • Receive confirmation tone and hang up. If you system is equipped with the LE version of software, and your system is networked with another system, there are 3 types of forwarding that must To cancel Forward Follow Me, lift the handset and dial 600—...

  • Page 104: Dialing Features

    PULSE TO TONE CHANGEOVER DIALING FEATURES When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49.

  • Page 105: Paging And Messaging

    RETRIEVING A PARKED CALL PAGING AND MESSAGING To retrieve a call that has been parked for you: • Lift the handset. MAKING AN INTERNAL PAGE • Dial 10 plus the station number that was announced. You will be con- nected to the parked call. To make an announcement through the keyset speakers: •...

  • Page 106: Canceling A Message

    13 to release the lock. ACCOUNT CODES When it is equipped with optional equipment, your iDCS 500 system allows calls to be charged to different accounts. You can enter an account code in two ways. To enter an account code by interrupting the conversation: •...

  • Page 107: In/Out Of Group

    To enter an account code after the outside party hangs up. To lock your station from making both internal and outgoing calls: • After the outside party hangs up, hookflash, receive confirmation tone • Lift handset to go offhook and dial 15100 plus your station passcode and then dial 47.
  • Page 108 PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS C C O O D D E E N N A A M M E E T T E E L L E E P P H H O O N N E E N N U U M M B B E E R R C C O O D D E E N N A A M M E E T T E E L L E E P P H H O O N N E E N N U U M M B B E E R R...
  • Page 109 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.
  • Page 110 TABLE OF CONTENTS SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access ..............10 Change Feature Passcode ..............10 ABOUT THIS BOOK ............1 Set Date and Time Display .............. 11 Reset Station Passcodes to Default ..........12 Program Station Names ..............13–15 SPECIAL FEATURES Program Trunk Names ..............16 System Ring Plans ................

  • Page 111: About This Book

    The designated system administrator can access specific programs and modify some functions to better manage the iDCS 500 office telephone sys- tem. Instructions are detailed and easy to follow. When assistance is need-...

  • Page 112: Special Features

    is operating in ring plan 3, the RP3 button will light steady red, and when off SPECIAL FEATURES the light will also turn off. CALLING THE SYSTEM OPERATOR SYSTEM RING PLANS Any station that dials 0 will ring its assigned operator. (If tenant service is Your system is designed to have a maximum of six different Ring Plans.

  • Page 113: Walking Class Of Service

    (DISA) be restricted from that station. From outside of the office, selected individuals can call into the iDCS 500 • Lift the handset or press the SPK or the MONITOR key. system on special DISA line(s). A security code must be entered to gain ac- •...

  • Page 114: Disa Security

    The account code entered will be verified from a system list of 500 thus gain access to your system. The iDCS 500 security feature counts the entries for M version software and from a list of 999 entries for L version soft- number of sequential incorrect passcode attempts.

  • Page 115: Caller Id / Ani / Cli

    USING THE TIE LINE CALLER ID OUTGOING SPECIAL FEATURES Your office can be connected to another system with a tie line. Use this line to make calls to stations in the other system. If programming allows, you can access lines in the other system to make outside calls. Tie line calls can be NOTE: The Caller ID features below require optional software and/or put on hold, transferred and conferenced in the same manner as are other hardware.
  • Page 116 Please ask your installation and service company for details. WARNING This feature may violate state or federal laws concerning the right to privacy. Samsung Telecommunications Amer- ica is in no way responsible for the possible misuse of this feature. NOTE: This information is NOT repeated in this user guide.

  • Page 117: System Administrator Programming

    SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open sys- tem programming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service company.

  • Page 118: Change Feature Passcode

    4. Press TRSF to store and exit CHANGE PASSCODE 2. Use the UP and DOWN keys to scroll programming OR press SPK to store DISA ALARM:5678 through the different options and press and advance to the next program the right soft keys. If you have entered invalid data, you will receive an [ INVALID ENTRY ] mes- CHANGE PASSCODE 3.

  • Page 119: Program Station Names

    PROGRAM STATION NAMES Names are written using the keypad. Each press of a key will select a char- acter. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” three This program is used to assign a character name or identification for each times to get the letter “S.”...

  • Page 120: Program Trunk Names

    [704] TRUNK NAME 2. Other symbols are available for DIAL #. 3. Enter the trunk name using the procedure SAMSUNG in Program Station Names and press the right soft key to return to step 2 4. Press TRSF to store and exit programming...

  • Page 121: Program Station Group Names

    F. [505] SGR NAME 3. Enter the name using the method PROGRAM KEYS SAMSUNG in Program Station Names UP & DOWN - Select the speed dial bin. 4. Press the left or right soft key to return to KEYPAD - Used to enter number.

  • Page 122: Program System Speed Dial Names

    (up to 24 digits long) SYS SPEED NAME 3. Enter the name as shown in Program and press the right soft key to return to 505:SAMSUNG Station Names and press the right soft step 2 key to return to step 2 OR press the...

  • Page 123: Program Personal Speed Dial Numbers For Other Stations

    PROGRAM PERSONAL SPEED DIAL iDCS KEYSETS NUMBERS FOR OTHER STATIONS 8D KEYSET PROGRAMMABLE 28D KEYSET, 18D KEYSET KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT Individual station users can program their own numbers, but in cases where VOLUME this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers.

  • Page 124: Program Personal Speed Dial Names For Other Stations

    HOLD - Used to clear previous entry. and they will know why you do not answer. ANS/RLS - Used to select ALL. iDCS 500 system stores 30 messages for you to choose from, numbered ACTION DISPLAY from 01-30. Messages 26-30 are special in that you can add a date or time mark to end the message with.

  • Page 125: Set Alarm/Appointment Reminder With Message

    PGM.MESSAGE (16) 2. Dial in the message number (e.g., 11) – [201]ALM REM(1) 3. Dial 1 3 to select the alarm (e.g., 2) OR EMPTY MESSAGE OR press UP or DOWN to scroll through HHMM: NOTSET press UP or DOWN to select the alarm the messages and press the right soft and press the right soft key to move the key to move the cursor...

  • Page 126: Managing Key Assignments

    MANAGING KEY ASSIGNMENTS PROGRAM KEYS UP & DOWN - Select the extension number. You can view station key assignments and add extenders to some of the pro- KEYPAD - Used to enter extender codes. grammable keys for easy one touch operation of frequently used features. HOLD - Used to clear the displayed data.

  • Page 127: Programming Account Codes

    PROGRAMMING ACCOUNT CODES STATION TIMERS This program is used to add or change account code entries. Each station can have five timers customized for them to accomodate sta- tion users with individual work habits. These timers are as follows: PROGRAM KEYS NO ANS FWD No Answer Forward KEYPAD - Used to enter the account code (allowable digits 0–9).

  • Page 128: Adding Names To The Translation Table

    OR press SPK to store TRANSLATION:(0005) 4. Enter the name using the method and advance to the next program SAMSUNG TELECOM in Program Station Names and press right or left soft key to ADDING NAMES TO THE return to step 2 above...

  • Page 129: Holiday

    CUSTOMER SET RELOCATION HOLIDAY This program is used to swap information associated with two stations. All This program provides the ability to set as many as 20 different holidays. assignments such as trunk ring, station group, station COS, station speed Each holiday will override the System Operating Mode for that particular dial etc.

  • Page 130: System Maintenance Alarms

    The iDCS 500 is provided with software that self-checks for any failures. If a failure does occur in the iDCS 500 software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.
  • Page 131 Average Ring Time ........13 mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment engineering Call Status .

  • Page 132: Overview

    OVERVIEW Your iDCS 500 telephone system is equipped with an integrated option package to enhance call processing. The improved feature support is in the form of Auto Attendant and Uniform Call Distribution. One or both may be ac- tivated in your system.

  • Page 133: Auto Attendant

    When the alternate greeting is set, the iDCS 500 system will go into the prompts from your installation and service company) ring plan selected. If a RTO or a RP key is programmed on the iDCS 500 Begin recording after the tone, when finished press the AA RECORD key and alternate greeting is enabled, then the RTO or RP key will FLASH.

  • Page 134: Uniform Call Distribution

    Manually changing an Auto Attendant greeting to an alternate greeting UNIFORM CALL DISTRIBUTION will flash the RTO and/or RP button to indicate that the alternate greeting is set. The system will continue in the selected ring plan until manually changed. The auto ring plan service will be suspended during this time. UCD is used to distribute calls to a group of agents.

  • Page 135: Supervisor Key

    Press the UP key. You will be presented with the following display. It shows Your SUPERVISOR key will flash and the keyset display will indicate the you the number of C.O. calls that rang in when all members of the group type of alarm condition (time or number of calls) and an audible alarm will were busy.

  • Page 136: Admin

    Press the UP key. You will be presented with the following display. It shows Clearing Stored Data you the first station in the UCD group, its associated directory name and the Select the CLEAR option. You will be presented with two options—MANU- status of that station (in group, out of group or in DND).

  • Page 137: Call Statistics

    CALL STATISTICS Total Calls Received The total number of times that calls were sent to the UCD group number. The following is a description of statistics that can be viewed by a UCD Su- (This does not include calls sent to a station number that happens to be in pervisor.

  • Page 138: Longest Queue Time Now

    Longest Queue Time Now Average Ring Time This shows the longest call currently in queue. The queue time is calculated This is an average of all the ring times for the agent. Ring times are previ- as follows: ously explained. Queue time begins when a caller starts to hear the first UCD message.

  • Page 139: Sample Ucd Report

    SAMPLE UCD REPORT N O T E S ======================================================= UCD GROUP 530 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)..00:40 NUMBER OF TIMES ALL AGENTS BUSY..00002 AVERAGE TIME IN QUEUE....00:51 TOTAL CALLS RECEIVED....00011 LONGEST QUEUE TIME (TODAY).....02:14 TOTAL CALLS ABANDONED....00004...

  • Page 140: Personal Speed Dial Numbers

    PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

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